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MoEngage Logo

MoEngage

An intelligent Customer Engagement Platform

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MoEngage Pricing, Features, Reviews and Alternatives

MoEngage product overview

Price starts from

999

Per month

What is MoEngage?

We help you delight your customers and retain them for longer. With MoEngage you can analyze customer behavior and engage them with personalized communication across the web, mobile and email. MoEngage is a full-stack solution consisting of powerful customer analytics, AI-powered customer journey orchestration and personalization - in one dashboard

Key benefits of using MoEngage

  • Customer First, Always - Clients rated their experience with MoEngage among the highest of all vendors in 2019 Gartner Magic Quadrant for Mobile Marketing Platforms - specifically the quality of account management as a point of differentiation.

  • Built for the Enterprise - With multiple levels of access controls and approvals, your distributed teams can run cross-channel, personalized campaigns across brands and geographies.

  • Be Data Driven - Focus on your KPIs instead of switching between multiple tools. Track, analyze, segment, engage, and optimize your campaigns on one platform.

  • Dynamic Recommendations - Delight customers with personalized recommendations across all channels and bring them back to the purchase cycle.

  • Micro-segment your Audience - Hyper-personalize your campaigns with more than 200+ options to segment your customers.

  • Avoid Guesswork with AI - Don’t waste your time guessing what to say and when to say. Let Sherpa, our AI powered engine optimize towards higher conversions..
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Knowledge Base
    Chat
    24/7 (Live rep)

    Training options

    Webinars
    In Person
    Documentation
    Live Online

    MoEngage pricing information

    Value for money

    4.4

    /5

    49

    Starting from

    999

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    MoEngage features

    Functionality

    4.3

    /5

    49

    Total features

    53

    6 categories

    Most valued features by users

    Reporting/Analytics
    Campaign Management
    API
    Engagement Tracking
    Template Management
    Multi-Channel Marketing
    Contact Management
    Drag & Drop

    MoEngage users reviews

    Overall Rating

    4.3

    /5

    49

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.54/10
    Rating distribution

    5

    4

    3

    2

    1

    17

    31

    1

    0

    0

    Pros
    Right from Sales team to customer support team everyone is very supportive, enthusiastic about providing quality of service while at the same time delivering quality of service.
    Made our life easier because of its excellent integration capabilities, good support, geofencing feature and great reporting and analytics capabilities.
    The overall experience is nice with this product. It's feasible for every kind of user and also doesn't contain any kind of complex features.
    Cons
    Sometimes we have to generate report to view whether the events got tracked or not which is at times bothersome. Also, it is a bit costly as compared to the other products in the market.
    The database structure and lack of readability of names was difficult to get used to.
    The time taken to load campaigns is high sometimes. If you are duplicating an old campaign, then it lags most of the times.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Business treat!

    Reviewed 4 years ago

    I have been handling organic engagement activities. This includes planning, designing and execution of engagement notifications. Through Moengage's analytical insights, I can easily focus more on scaling my campaigns. This has eventually reduced my time which I usually spend planning the engagement activities. The ready to use reporting structure is even amazing. Makes things easier for MIS Team.

    Pros

    1. Very user-friendly interface 2. Much convenient (Basis my experience with previous engagement tool) 3. Can send engagement campaigns to multiple platforms all in one go. 4. The reporting structure is very well designed. Had helped me a lot in terms of preparing engagement reports. 5. Analytics provides deep insights basis which the task of optimising campaigns, selecting segments becomes less hectic.

    Cons

    1. Not at all mobile friendly. 2. Frequently takes time to load. (Homepage & even campaigns)

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    CRM 360 - One Platform Complete CRM Solution

    Reviewed 3 years ago

    One of the platforms which offers a complete CRM Solution with an Analytical View of Campaign and User Behavior. Complimented by strong tech support for API Integrations different push formats like Flows/Smart Trigger Campaigns and In-App notifications which almost covers every requirement for a seamless campaign. A/B Testing/ Segments and Controlled Group along with control levers on a granular level also supplements the package.

    Pros

    Ease of Use and a simplified UI. Specific tabs/groups as per the requirement of the firm. A/B testing ease with seamless campaign creation via duplicating the existing variation. One click non-personalized fallback template creation reduces the time to create the campaign. Segmented targeting basis affinity/engagement and various attributes. API integration is effective and seamless. Analytics provide a complete picture of the campaign/retention and engagement thereby assisting the decision making process. In a nutshell this tool handles every aspect of CRM and is a must have tool.

    Cons

    Limited Templates. Static Content Elements (can't customize).

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    My thoughts on MoEngage

    Reviewed 3 years ago
    Pros

    The customizations available in all channels.

    Cons

    1. High campaign setup time 2. Testing does not work as intended 3. Flows setup

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Great product that has the best in class features and services

    Reviewed 2 years ago

    Right from Sales team to customer support team everyone is very supportive, enthusiastic about providing quality of service while at the same time delivering quality of service.

    Pros

    The number of metrics, data accuracy, wide variety of notification sending options that MoEngage provides is industry leading. Also Push Amplification+ is something which totally sets MoEngage apart from others.

    Cons

    There are some areas where it can be more customizable to provide more features and functionality that can make notification sending process a lot faster.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Best Clevertap Alternative

    Reviewed 3 years ago
    Pros

    Product has evolved with respect to what it was few months ago, Now definitely it's value for money. I liked the feature of actionable funnels.

    Cons

    Pricing is somewhat expensive than clevertap

    MoEngage FAQs and common questions

    Q. What type of pricing plans does MoEngage offer?

    MoEngage has the following pricing plans:
    Starting from: $999.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of MoEngage?

    MoEngage has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Q. What languages does MoEngage support?

    MoEngage supports the following languages:
    English


    Q. Does MoEngage offer an API?

    Yes, MoEngage has an API available for use.


    Q. What level of support does MoEngage offer?

    MoEngage offers the following support options:
    Phone Support, Email/Help Desk, Knowledge Base, Chat, 24/7 (Live rep)

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