Reputology Software Pricing & Features

Reputology

Review management for Google, Facebook and more

4.87/5 (46 reviews)

Reputology overview

Reputology is the review monitoring and management solution designed for organizations that operate multiple physical locations. We help restaurants, gyms, hotels, auto dealers, hospitals, marketing agencies, retail stores, banks & more.

Reputology enables your team to engage reviewers quickly to address issues, analyze trends and location-level performance, and uncover valuable feedback to improve operations.

Reputology partners with review sites directly whenever possible to provide the industry's best data reliability & legal compliance. Reputology is trusted by Fortune 500 companies and recognized brands such as Gold's Gym & Live Nation.
www.reputology.com

Pricing

Starting from
$49/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada

Supported languages

English
Learn How A Top Restaurant Group Monitors & Responds to Online Reviews

Reputology reviews

Excellent
40

Very good
6

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.9
  5.0
Erin Medlar

Manage Your Customer Service

Used daily for 2+ years
Reviewed 2016-08-11
Review Source: Capterra

We have been using the service at House of Blues for about 2 years. Reputology is a great resource for organizing and managing your customer service. reviews.Organizes all feedback in one place, in a clear, organized format. Multiple users in your company can access the account. Reputology pulls together direct feedback and social media feedback all in one place. Provides you with detailed information to reach out to customers.

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Reputology

Review management for Google, Facebook and more

David Hu

User Friendly Platform and Great Service

Used daily for 1-2 years
Reviewed 2017-01-03
Review Source: Capterra

I highly recommend Reputology to any business that is seriously considering the importance of keeping up with their customer reviews. We have been using Reputology's services for over a year and we are completely satisfied with the results. Reputology has been consistently able to deliver a simple platform that keeps track of the many reviews our business receives from different websites on a daily basis. Additionally, we can look at reviews individually, break them down by different brands and look the data within its entirety. This gives us vital feedback on how to improve our customer service which we use to improve customer satisfaction. To add to this, Reputology has provided great, personalized support throughout this entire period which definitely adds to the user-friendly nature of their company. In short, we highly recommend using Reputology's services. Simplicity

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Reputology

Review management for Google, Facebook and more

Alicia Jones

Reputology is a powerful review solution for our 50 locations. I don't see how we lived without it!

Used daily for 6-12 months
Reviewed 2017-08-06
Review Source: Capterra

Reputology has made review monitoring for my company a very manageable process. The interface is user-friendly, the alerts are timely, and the analytics are actionable and insightful. The robustness and accuracy of the Yelp data is excellent because of their direct partnership. And I really like being able to reply directly to reviews on Google and Facebook from the Reputology interface. The different levels of user permission are very helpful for giving our managers exactly what they need.

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Reputology

Review management for Google, Facebook and more

Barbie Ballard

Reputology 2015

Used daily for 2+ years
Reviewed 2016-11-22
Review Source: Capterra

I love Reputology. As a administrator for our company of the software, it gives us an opportunity to correct a wrong or praise our employees.Ease - You can respond as the information comes in from the sire.

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Reputology

Review management for Google, Facebook and more

Jason Raper

Recommended for Online Score Aggregation

Used weekly for 6-12 months
Reviewed 2016-07-20
Review Source: Capterra

Reputology's program meets our basic needs. The historical reporting is the best feature, but we also like the flexibility to choose any combination of rating sites to create a custom aggregated score. We wish there was a cost-effective option of aggregating ratings for multiple locations, but our account exec did a great job explaining why this isn't easily achievable due to limitations set by certain rating sites. Simple UI, dependable service, historical data, multiple crowd-source sites to choose from, email notifications

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Reputology

Review management for Google, Facebook and more

Reputology pricing

Starting from
$49/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Single Location: $49/month on an annual subscription.

Multi-location: Contact Reputology for Enterprise pricing.

Agencies & resellers: Contact Reputology for Enterprise pricing.

Pricing Comparison

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Pricing Comparison

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Reputology Pricing Reviews

Pros
  • Price Ease of use Custom reports Analytics
  • Simple UI, dependable service, historical data, multiple crowd-source sites to choose from, email notifications
  • The email updates save a lot of time. Reputology makes managing reviews of multiple social media campaigns easy
  • Web-based application with well-designed interface, great tool for team collaboration, great features for accountability and reporting, customer service team is friendly and responsive.
Cons
  • Pricing is paid per year, would prefer a month-month fee.
  • I would prefer to billed monthly rather than annually. Price breaks for multiple companies would help
  • They could add some more choices to the email alerts to give users more flexibility with auto-generated emails.
  • Only thing I wish it had was text analysis which could highlight key themes/issues, but this is still a great platform!
100%
recommended this to a friend or a colleague

Reputology features

Activity Dashboard
Monitoring
Real Time Analytics
Tagging

A/B Testing (144 other apps)
API (382 other apps)
Campaign Analysis (186 other apps)
Campaign Management (164 other apps)
Content Management (166 other apps)
Customizable Branding (177 other apps)
Customizable Templates (186 other apps)
Data Import/Export (142 other apps)
Drag & Drop Interface (194 other apps)
Engagement Analytics (160 other apps)
Multi-Channel Marketing (148 other apps)
Real Time Data (137 other apps)
Reporting & Statistics (196 other apps)
Social Media Integration (209 other apps)
Social Network Marketing (136 other apps)
Third Party Integration (201 other apps)

Competitor Feature Comparison

Videos and tutorials

Additional information for Reputology

Key features of Reputology

  • Review monitoring
  • Multiple accounts management
  • Analytics
  • Keyword filtering
  • Response management
  • Ratings & reviews
  • Keyword filtering
  • Tags & keywords
  • Review monitoring
  • Automated feedback collection
  • Feedback management
  • Customized email alerts
  • Single dashboard
  • Competitive benchmarking
  • Workflow tool
  • Performance analytics
  • Survey management
  • Online surveys & feedback

Benefits

Receive instant email notifications when Reputology detects new reviews, then respond to reviewers quickly. 80% of issues can be resolved with timely customer service.

Gain visibility on all reviews for all locations in one easy-to-use interface. No more clicking around from one review site to the next.

Customize the Reputology dashboard view to suit people in different areas of the businesses (local operators, head office, etc.)

Set quantifiable customer experience, reputation and review-oriented goals, measure KPIs, and analyze trends with Reputology's advanced analytics modules.

Identify themes and trends thanks to Reputology's Text Analysis feature which analyzes unstructured free form text in customer reviews and displays results as Word Cloud reports.