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Tiledesk

Conversational Automation Made Easy

Table of Contents

Is this product right for your business?

Find out with a

Tiledesk - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: September 2025

Tiledesk overview

What is Tiledesk?

Tiledesk allows businesses to engage with customers throughout their journey. It offers different functionalities, from lead generation to post-sales, from WhatsApp to your website.

Teams can create automated lead-gen campaigns and get live updates on leads' activity across all channels. Users can generate leads through corporate websites, convert them into customers and start engaging with them on mobile applications. Businesses can also create an engaging customer experience by using AI-powered chatbots on Facebook Messenger or WhatsApp.

Tiledesk is an innovative platform revolutionizing the way chatbots and conversational apps are created, all without requiring any coding skills. With our intuitive visual builder, users can effortlessly combine engagement rules and AI capabilities, bringing their desired conversation designs to life.

Simplifying lead generation and enhancing customer excellence, Tiledesk seamlessly integrates across various digital channels, including websites, WhatsApp, mobile apps, Facebook Messenger, and more. Our platform provides an open ecosystem for conversation designers and chatbot developers, fostering collaboration and knowledge sharing. Users can import pre-built templates, accelerating time-to-market and leveraging the expertise of the community.

What sets Tiledesk apart is our unique orchestration engine. It allows for the decoupling of complex projects into multiple stories, enabling dynamic involvement or removal of chatbots and conversational apps for specific use cases. This approach significantly reduces development complexity and provides unparalleled flexibility.

Tiledesk prides itself on being the first no-code chatbot builder with no learning curve. Our platform empowers users to quickly create sophisticated chatbot solutions, all while benefiting from a thriving community of like-minded professionals. Collaborate, learn, and create remarkable conversational experiences with Tiledesk.

Discover the power of effortless conversation design and join the Tiledesk community today.

Key benefits of using Tiledesk

Tiledesk offers a range of benefits to businesses. With our platform, you can effortlessly create chatbots and conversational apps without coding. Streamline customer interactions, automate support processes, and enhance lead generation. Seamlessly integrate across multiple digital channels. Leverage pre-built templates and a thriving community for accelerated time-to-market. Our unique orchestration engine reduces development complexity. Experience the power of Tiledesk today for exceptional conversational experiences.

Tiledesk benefits include advanced lead qualification capabilities. With our platform, you can automate lead qualification processes, ensuring that your sales team focuses on high-quality leads, resulting in improved conversion rates and increased online sales. Tiledesk's chatbots can engage website visitors, gather valuable information, and provide personalized recommendations, leading to a higher likelihood of successful sales conversions. By leveraging Tiledesk's lead qualification features, businesses can optimize their sales funnel, drive more targeted interactions, and ultimately boost their online sales performance.

Tiledesk empowers businesses with the benefits of conversational commerce across all digital channels. By leveraging our platform, you can engage customers seamlessly on websites, WhatsApp, mobile apps, Facebook Messenger, and more. Conversational commerce enables personalized interactions, instant customer support, and real-time product recommendations, fostering customer satisfaction and loyalty. With Tiledesk, you can unlock the potential of conversational commerce, delivering a superior customer experience, increasing customer engagement, and driving sales across all digital touchpoints. Harness the power of conversational commerce with Tiledesk and revolutionize your business's online presence.

Starting price

15per feature /
per month

Alternatives

with better value for money

Pros & Cons

Conversational

Assistance

Navigation

Flexibility

Responsiveness

Tiledesk’s user interface

Ease of use rating:

4.6

(154)

Tiledesk pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(2)

3-4(58)

5(94)

What do users say about Tiledesk?

Users report that Tiledesk offers user-friendly chat and chatbot features, enabling quick deployment, real-time customer support, and multi-channel integration with platforms like WhatsApp and Facebook. They appreciate its open-source model, cost-effectiveness, and customization options, which allow businesses to tailor chatbots and interfaces to their needs. They find the interface intuitive and easy for agents to navigate, with helpful automation and reporting tools. Some highlight the ease of setup and integration with other systems.

However, they mention limited third-party integrations, occasional lag or performance issues, and restricted customization options as drawbacks. Some also note minor bugs and a need for more advanced features or better mobile apps.

Select to learn more

Who uses Tiledesk?

Based on 154 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services

Computer Software

Management Consulting

Financial Services

Others

Use cases

Live Chat

Chatbot

Help Desk

Customer Service

Customer Support

Tiledesk's key features

Most critical features, based on insights from Tiledesk users:

Live chat

4.6

(57)

Reporting/Analytics

4.4

(49)

Chatbot

4.5

(39)

Support ticket management

4.3

(44)

Real-Time notifications

4.7

(37)

Chat/Messaging

4.8

(18)

All Tiledesk features

Features rating:

4.4

(154)

Lead qualification

5.0

(3)

Customizable fields

4.0

(6)

Customer database

5.0

(1)

Reporting & statistics

4.3

(3)

Content management

4.5

(2)

Communication management

5.0

(1)

Intent recognition

4.7

(3)

Real-time conversations

4.8

(9)

Real-time consumer-facing chat

4.7

(17)

Feedback management

5.0

(1)

Automated responses

4.0

(6)

API

4.3

(3)

Transfers/Routing

5.0

(2)

Visual analytics

5.0

(1)

Activity dashboard

4.3

(10)

Natural language processing

4.2

(14)

Transcripts/Chat history

4.5

(61)

AI/Machine learning

4.6

(8)

Surveys & feedback

3.8

(8)

Customizable branding

4.2

(41)

Email management

4.1

(20)

Performance metrics

4.2

(5)

Mobile access

4.2

(57)

Multi-Channel communication

4.4

(31)

Proactive chat

4.5

(27)

File sharing

4.4

(26)

Knowledge base management

4.5

(14)

Activity tracking

4.7

(6)

Autoresponders

4.4

(7)

Code-free development

4.3

(10)

Customer history

4.7

(15)

Multi-Language

4.0

(3)

Third-Party integrations

4.1

(20)

Social media integration

4.0

(6)

CRM

4.6

(7)

Drag & drop

4.5

(8)

Lead capture

4.0

(5)

Customer support

5.0

(2)

Offline form

3.8

(14)

Contact management

4.7

(9)

Canned responses

4.4

(16)

One-to-One messaging

4.4

(5)

Multi-Channel marketing

(0)

Personalization

(0)

Pre-Configured bot

(0)

Prioritization

(0)

Multi-Channel management

(0)

Workflow management

(0)

Website integration

(0)

Templates

(0)

Template management

(0)

Tagging

(0)

Single sign on

(0)

Service level agreement (sla) management

(0)

Self service portal

(0)

Search/Filter

4.0

(1)

Sales activity management

(0)

Real-Time reporting

(0)

Real-Time monitoring

(0)

Real-Time data

(0)

Real-Time chat

(0)

Real-Time analytics

5.0

(1)

Queue management

4.0

(1)

Process/Workflow automation

(0)

Monitoring

(0)

Document storage

(0)

Data import/export

(0)

Dashboard

(0)

Customizable templates

5.0

(1)

Customizable forms

(0)

Customer surveys

(0)

Customer Service Analytics

(0)

Customer engagement

(0)

Customer communication

(0)

Contact database

5.0

(1)

Configurable workflow

(0)

Chat Transcript

(0)

Automated routing

(0)

Alerts/Notifications

(0)

Alerts/Escalation

(0)

AI copilot

(0)

Access controls/permissions

5.0

(1)

A/B testing

(0)

Mobile app

(0)

Macros/Templated responses

(0)

Machine learning

(0)

Lead management

(0)

Language detection

(0)

Interaction tracking

(0)

Inbox management

(0)

Human Handover

5.0

(1)

Help desk management

(0)

Group messaging

(0)

Geotargeting

(0)

For sales/marketing

(0)

For sales teams/organizations

(0)

For developers

(0)

Event triggered actions

(0)

Engagement tracking

(0)

Email templates

(0)

Email Automation

(0)

Tiledesk awards

Conversational AI Platform

Conversational Marketing Platform

80/100

Tiledesk alternatives

Tiledesk

4.6

(154)

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.4

Value for Money

4.6

Customer Support

4.4

Intercom

4.5

(1.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.0

Customer Support

4.3

LiveAgent

4.7

(1.7K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.7

Zendesk Suite

4.4

(4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

Tiledesk pricing

Value for money rating:

4.6

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Free Forever

0.00

Basic

Per month

Premium

100

User opinions about Tiledesk price and value

Value for money rating:

4.6

(154)

To see what individual users think of Tiledesk's price and value, check out the review snippets below.

“It really helps to keep our customers engaged and provides a great way to get help when needed. The help desk feature is also great.”

Kushal R.

Researcher

“Through their unified messaging service, we are attaining the best in class timebound chat services and our clients are happy.”

Frinto A.

Manager-Operations

Tiledesk integrations (15)

Integrations rated by users

We looked at 154 user reviews to identify which products are mentioned as Tiledesk integrations and how users feel about them.

WordPress

Integration rating: 5.0 (2)

Integration rating: 4.5 (2)

Zapier

Integration rating: 5.0 (1)

Rasa

Integration rating: 5.0 (1)

Twilio

Integration rating: 5.0 (1)

Other top integrations

Tiledesk support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live rep)

Chat

Training options

Live Online

Webinars

Documentation

Videos

Tiledesk FAQs

Q. What type of pricing plans does Tiledesk offer?

Tiledesk has the following pricing plans:
Starting from: €15.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of Tiledesk?

Tiledesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business

Q. What languages does Tiledesk support?

Tiledesk supports the following languages:
Arabic, Chinese (Simplified), English, French, German, Italian, Kazakh, Portuguese, Russian, Serbian (Cyrillic), Spanish, Swedish, Turkish, Ukrainian

Q. Does Tiledesk support mobile devices?

Tiledesk supports the following devices:
Android, iPhone

Q. Does Tiledesk offer an API?

Yes, Tiledesk has an API available for use.

Q. What other apps does Tiledesk integrate with?

Tiledesk integrates with the following applications:
Wix, Messenger, Telegram, Rasa, PrestaShop, Zapier, WordPress, Brevo, Stripe, Customer.io, Dialogflow, Twilio, Joomla, HubSpot CRM, Shopify

Q. What level of support does Tiledesk offer?

Tiledesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat