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Social Media Marketing Software with Collaboration Tools

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Brandwatch logo
4.3
228

The social suite of the future.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.9
    Ease of use
    4.2
    Features
    3.9
    Customer support
    4.5
Pros and Cons from Brandwatch users   
avatar
avatar
avatar
+15
The calendar and ease of scheduling is the best part of falcon, but the monitoring system is great too.
From lack of Reel support to improper data reporting to extra line breaks and "<?>" boxes when you schedule posts, Falcon is an overpriced nightmare that you should avoid at all costs.
It is a pleasure to use this tool and the quality of data it collects is brilliant. The tool is very easy to use and navigation is seamless.
There's been a lot of problems with the analytics part of Falcon. Empty reports, missing metrics, connection issues and just overall customization and getting the numbers that you need.
Customer service is always great, (Helgi is awesome) (and love that you can send GIFS), and they're usually quick to respond and resolve issues.
It was very buggy, and my team would have to send a ticket at least once per week when something went wrong, or disconnected, or any number of annoying bugs.
The new audience functionality is great and very helpful. The tool is very helpful to listen to your social audience and gain insight and see the impact of your work.
Constantly has minor bugs which slows down our publishing process e.g. strange spacing which cannot be adjusted; content pool not working properly.
Beautiful design, ease of use, fantastic listening tool, 1:1 customer support. The tool was a tremendous help to unify the various social media accounts, passwords, and people across our org.
For us video is a huge part of our social strategy so the inability to use falcon for this is quite frustrating as even short videos tend to be too large a file size for the platform to handle.
Overall, we're very satisfied. And are especially happy with Falcon.io's excellent Customer Support.
The queries generate a lot of SPAM or irrelevant mentions, topics, influencers - no matter how many filters and exclusions you add.
It's super easy to use - we have a few people using the tool for different purposes and everyone reports that it's a delight to use and a real time-saver.
The query writing is made super easy with their NLP assistance. Tools abs widgets are super informative.
As a small business owner, I have a small budget and every dollar counts. I love using Falcon.io to manage my client's accounts because it's simple to use, sleek and they have great customer support.
Super seamless integration of major platforms.
Unlimited User Accounts, API Integrations, Excellent Customer Service.
Small business owners can also take advantage of the expensive social media analytics brandwatch has to offer.
The calendar and ease of scheduling is the best part of falcon, but the monitoring system is great too.
From lack of Reel support to improper data reporting to extra line breaks and "<?>" boxes when you schedule posts, Falcon is an overpriced nightmare that you should avoid at all costs.
It is a pleasure to use this tool and the quality of data it collects is brilliant. The tool is very easy to use and navigation is seamless.
There's been a lot of problems with the analytics part of Falcon. Empty reports, missing metrics, connection issues and just overall customization and getting the numbers that you need.
Customer service is always great, (Helgi is awesome) (and love that you can send GIFS), and they're usually quick to respond and resolve issues.
It was very buggy, and my team would have to send a ticket at least once per week when something went wrong, or disconnected, or any number of annoying bugs.
The new audience functionality is great and very helpful. The tool is very helpful to listen to your social audience and gain insight and see the impact of your work.
Constantly has minor bugs which slows down our publishing process e.g. strange spacing which cannot be adjusted; content pool not working properly.
Beautiful design, ease of use, fantastic listening tool, 1:1 customer support. The tool was a tremendous help to unify the various social media accounts, passwords, and people across our org.
For us video is a huge part of our social strategy so the inability to use falcon for this is quite frustrating as even short videos tend to be too large a file size for the platform to handle.
Overall, we're very satisfied. And are especially happy with Falcon.io's excellent Customer Support.
The queries generate a lot of SPAM or irrelevant mentions, topics, influencers - no matter how many filters and exclusions you add.
It's super easy to use - we have a few people using the tool for different purposes and everyone reports that it's a delight to use and a real time-saver.
The query writing is made super easy with their NLP assistance. Tools abs widgets are super informative.
As a small business owner, I have a small budget and every dollar counts. I love using Falcon.io to manage my client's accounts because it's simple to use, sleek and they have great customer support.
Super seamless integration of major platforms.
Unlimited User Accounts, API Integrations, Excellent Customer Service.
Small business owners can also take advantage of the expensive social media analytics brandwatch has to offer.
The calendar and ease of scheduling is the best part of falcon, but the monitoring system is great too.
From lack of Reel support to improper data reporting to extra line breaks and "<?>" boxes when you schedule posts, Falcon is an overpriced nightmare that you should avoid at all costs.
It is a pleasure to use this tool and the quality of data it collects is brilliant. The tool is very easy to use and navigation is seamless.
There's been a lot of problems with the analytics part of Falcon. Empty reports, missing metrics, connection issues and just overall customization and getting the numbers that you need.
Customer service is always great, (Helgi is awesome) (and love that you can send GIFS), and they're usually quick to respond and resolve issues.
It was very buggy, and my team would have to send a ticket at least once per week when something went wrong, or disconnected, or any number of annoying bugs.
The new audience functionality is great and very helpful. The tool is very helpful to listen to your social audience and gain insight and see the impact of your work.
Constantly has minor bugs which slows down our publishing process e.g. strange spacing which cannot be adjusted; content pool not working properly.
Beautiful design, ease of use, fantastic listening tool, 1:1 customer support. The tool was a tremendous help to unify the various social media accounts, passwords, and people across our org.
For us video is a huge part of our social strategy so the inability to use falcon for this is quite frustrating as even short videos tend to be too large a file size for the platform to handle.
Overall, we're very satisfied. And are especially happy with Falcon.io's excellent Customer Support.
The queries generate a lot of SPAM or irrelevant mentions, topics, influencers - no matter how many filters and exclusions you add.
It's super easy to use - we have a few people using the tool for different purposes and everyone reports that it's a delight to use and a real time-saver.
The query writing is made super easy with their NLP assistance. Tools abs widgets are super informative.
As a small business owner, I have a small budget and every dollar counts. I love using Falcon.io to manage my client's accounts because it's simple to use, sleek and they have great customer support.
Super seamless integration of major platforms.
Unlimited User Accounts, API Integrations, Excellent Customer Service.
Small business owners can also take advantage of the expensive social media analytics brandwatch has to offer.
HubSpot Marketing Hub logo
4.5
5.8K

All in one inbound marketing platform

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.4
Pros and Cons from HubSpot Marketing Hub users   
avatar
+15
A good amount of details and marketing capabilities. HubSpot has some of the best integrations I have seen with other platforms.
I am disappointed with the number of panel limits you can have with the contracted plan. The other disadvantage is that UX can be tricky at times.
HubSpot helps track, monitor and create the best content for growing my business. I have seen great strides from using this company.
Any interactions with any person who works at HubSpot. Arrogant, rude, condescending, lacking any understanding of business rules.
Lots of cool features that are quite easy to use. Great academy to learn how to take good advantage of all the features.
It's frankly disgusting that this company relies on such draconian measures as a source of revenue.
It is a basic organizer and it helps you to design perfect plans for your marketing strategy. By using this tool I saved time and increased the power of my marketing plans.
Worst experience ever with any software company.
I love the flexible nature that comes with the usage of this application and the user-friendly quality that makes it easy to read and interprete flow charts with ease.
A very strong customer support which is responsive in time ensures a stable and strong market growth. Its ability to provide a mobile app really gives my business an edge to boom.
This software supports all business sizes from small to big hence facilitating growth of the whole enterprise. A good emailing platform really makes record keeping easy and efficient.
It is my favorite CRM that I have tried. The free version is really nice and user friendly and there are more features when you upgrade.
The software has great reports and makes it easy to understand how and where you are driving leads to your business. The platform also has a very slick interface so it's easy to navigate.
I found their API really nice to work with as I had to ping pong data from our own CMS back and forth to HubSpot. Their support developer team was a great help as well.
It offers a great array of tools that are build on a solid core Platform has a fair cost with exceptional support and community.
Also, Hubspot's customer support is really amazing. You can get someone on the phone in minutes which is so important when you are trying to deliver things under a deadline.
3 days is enough to learn and understand how it's work. The value for money is good and features are great too.
Ease of use, optimal automation performances, the program is robust. It positively meets the needs of the company.
A good amount of details and marketing capabilities. HubSpot has some of the best integrations I have seen with other platforms.
I am disappointed with the number of panel limits you can have with the contracted plan. The other disadvantage is that UX can be tricky at times.
HubSpot helps track, monitor and create the best content for growing my business. I have seen great strides from using this company.
Any interactions with any person who works at HubSpot. Arrogant, rude, condescending, lacking any understanding of business rules.
Lots of cool features that are quite easy to use. Great academy to learn how to take good advantage of all the features.
It's frankly disgusting that this company relies on such draconian measures as a source of revenue.
It is a basic organizer and it helps you to design perfect plans for your marketing strategy. By using this tool I saved time and increased the power of my marketing plans.
Worst experience ever with any software company.
I love the flexible nature that comes with the usage of this application and the user-friendly quality that makes it easy to read and interprete flow charts with ease.
A very strong customer support which is responsive in time ensures a stable and strong market growth. Its ability to provide a mobile app really gives my business an edge to boom.
This software supports all business sizes from small to big hence facilitating growth of the whole enterprise. A good emailing platform really makes record keeping easy and efficient.
It is my favorite CRM that I have tried. The free version is really nice and user friendly and there are more features when you upgrade.
The software has great reports and makes it easy to understand how and where you are driving leads to your business. The platform also has a very slick interface so it's easy to navigate.
I found their API really nice to work with as I had to ping pong data from our own CMS back and forth to HubSpot. Their support developer team was a great help as well.
It offers a great array of tools that are build on a solid core Platform has a fair cost with exceptional support and community.
Also, Hubspot's customer support is really amazing. You can get someone on the phone in minutes which is so important when you are trying to deliver things under a deadline.
3 days is enough to learn and understand how it's work. The value for money is good and features are great too.
Ease of use, optimal automation performances, the program is robust. It positively meets the needs of the company.
A good amount of details and marketing capabilities. HubSpot has some of the best integrations I have seen with other platforms.
I am disappointed with the number of panel limits you can have with the contracted plan. The other disadvantage is that UX can be tricky at times.
HubSpot helps track, monitor and create the best content for growing my business. I have seen great strides from using this company.
Any interactions with any person who works at HubSpot. Arrogant, rude, condescending, lacking any understanding of business rules.
Lots of cool features that are quite easy to use. Great academy to learn how to take good advantage of all the features.
It's frankly disgusting that this company relies on such draconian measures as a source of revenue.
It is a basic organizer and it helps you to design perfect plans for your marketing strategy. By using this tool I saved time and increased the power of my marketing plans.
Worst experience ever with any software company.
I love the flexible nature that comes with the usage of this application and the user-friendly quality that makes it easy to read and interprete flow charts with ease.
A very strong customer support which is responsive in time ensures a stable and strong market growth. Its ability to provide a mobile app really gives my business an edge to boom.
This software supports all business sizes from small to big hence facilitating growth of the whole enterprise. A good emailing platform really makes record keeping easy and efficient.
It is my favorite CRM that I have tried. The free version is really nice and user friendly and there are more features when you upgrade.
The software has great reports and makes it easy to understand how and where you are driving leads to your business. The platform also has a very slick interface so it's easy to navigate.
I found their API really nice to work with as I had to ping pong data from our own CMS back and forth to HubSpot. Their support developer team was a great help as well.
It offers a great array of tools that are build on a solid core Platform has a fair cost with exceptional support and community.
Also, Hubspot's customer support is really amazing. You can get someone on the phone in minutes which is so important when you are trying to deliver things under a deadline.
3 days is enough to learn and understand how it's work. The value for money is good and features are great too.
Ease of use, optimal automation performances, the program is robust. It positively meets the needs of the company.
Iconosquare logo
4.4
51

Powerful social media analytics and management tool.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.5
Pros and Cons from Iconosquare users   
avatar
avatar
avatar
+11
The data and graphics provide great information for analyzing effectiveness online. It's easy to setup you account and the system pulls a wealth of data within an hour of getting started.
As mentioned above, there are some glitches with some of the tools on the platform that can sometimes be annoying. They also had to remove some features recently due to an API change on the IG end.
I love how it helps us on provide comprehensive data for my Instagram brand. Things you can measure are.
Doesnt support instagram anymore, but that is a restriction upon everyone, not just them.
It definitely helps me predict what to post and for clients and also what hashtags to use. It's easy to use and I like the feature to build a team to help me schedule content.
In the beginning, there were problems with auto publishing. However, the problem was quickly solved.
Thanks to the data Iconosquare provides, and it's slick user interface, that's exactly what it's allowed me to accomplish.
Iconosquare has 2 options. You can pay monthly or pay a cheaper rate if you pay for the whole year all at once.
Iconosquare had the widest range of capabilities for the best price. I have 5 accounts that I schedule for, and it is reasonably priced compared to other medium-sized management accounts.
Automated posts (or reminders for posts we can't automate) is the feature I'm loving most. The analytics are helpful as well.
Nice set of features at a reasonable cost for small businesses & entrepreneurs.
It also offers industry benchmarks and competitors overview. I personally enjoy their app because it buzzes when a scheduled post have gone out, so I know even when I’m on-the-go.
There are short video tutorials that help along with tooltips. Really user-friendly system.
The interface — it's very visual, versus text-based. It's easy to use, and organizes information well.
The data and graphics provide great information for analyzing effectiveness online. It's easy to setup you account and the system pulls a wealth of data within an hour of getting started.
As mentioned above, there are some glitches with some of the tools on the platform that can sometimes be annoying. They also had to remove some features recently due to an API change on the IG end.
I love how it helps us on provide comprehensive data for my Instagram brand. Things you can measure are.
Doesnt support instagram anymore, but that is a restriction upon everyone, not just them.
It definitely helps me predict what to post and for clients and also what hashtags to use. It's easy to use and I like the feature to build a team to help me schedule content.
In the beginning, there were problems with auto publishing. However, the problem was quickly solved.
Thanks to the data Iconosquare provides, and it's slick user interface, that's exactly what it's allowed me to accomplish.
Iconosquare has 2 options. You can pay monthly or pay a cheaper rate if you pay for the whole year all at once.
Iconosquare had the widest range of capabilities for the best price. I have 5 accounts that I schedule for, and it is reasonably priced compared to other medium-sized management accounts.
Automated posts (or reminders for posts we can't automate) is the feature I'm loving most. The analytics are helpful as well.
Nice set of features at a reasonable cost for small businesses & entrepreneurs.
It also offers industry benchmarks and competitors overview. I personally enjoy their app because it buzzes when a scheduled post have gone out, so I know even when I’m on-the-go.
There are short video tutorials that help along with tooltips. Really user-friendly system.
The interface — it's very visual, versus text-based. It's easy to use, and organizes information well.
The data and graphics provide great information for analyzing effectiveness online. It's easy to setup you account and the system pulls a wealth of data within an hour of getting started.
As mentioned above, there are some glitches with some of the tools on the platform that can sometimes be annoying. They also had to remove some features recently due to an API change on the IG end.
I love how it helps us on provide comprehensive data for my Instagram brand. Things you can measure are.
Doesnt support instagram anymore, but that is a restriction upon everyone, not just them.
It definitely helps me predict what to post and for clients and also what hashtags to use. It's easy to use and I like the feature to build a team to help me schedule content.
In the beginning, there were problems with auto publishing. However, the problem was quickly solved.
Thanks to the data Iconosquare provides, and it's slick user interface, that's exactly what it's allowed me to accomplish.
Iconosquare has 2 options. You can pay monthly or pay a cheaper rate if you pay for the whole year all at once.
Iconosquare had the widest range of capabilities for the best price. I have 5 accounts that I schedule for, and it is reasonably priced compared to other medium-sized management accounts.
Automated posts (or reminders for posts we can't automate) is the feature I'm loving most. The analytics are helpful as well.
Nice set of features at a reasonable cost for small businesses & entrepreneurs.
It also offers industry benchmarks and competitors overview. I personally enjoy their app because it buzzes when a scheduled post have gone out, so I know even when I’m on-the-go.
There are short video tutorials that help along with tooltips. Really user-friendly system.
The interface — it's very visual, versus text-based. It's easy to use, and organizes information well.
SOCi logo
4.5
249

Central Command for Multi-Location Marketers

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.3
    Features
    4.3
    Customer support
    4.5
Pros and Cons from SOCi users   
avatar
+13
I am very happy with what SOCI does to help my team save time on our marketing outreach.
Horrible, and disruptive in my schedule. Who has time to waste waiting on your rude and dismissive salespeople.
It's nice being able to have all of your posts scheduled in advance and ready to go. Easy to use at a great price.
That is just too many obstacles when you just have to adjust something for all properties.
It's been very user friendly. We use their software across our entire company and it's nice that they provide weekly trainings, and a dashboard that is easily accessible for all team members.
For example receiving and responding to messages on facebook via SOCi is a tad complicated or they tend to lag in response which hurts response times.
It helps that reviews are responded to so quickly. It helps us be effective at our jobs.
It was difficult to integrate with Instagram and posting to Instagram story.
Everything being in one place is very nice. It makes it user friendly and easy to navigate and find exactly what you need.
I love the ease of posting to multiple platforms, and being able to schedule them in advance.
SOCI has an awesome calendar where you can pre-schedule your posts in advance.
We previously didn't use a reputation management tool, but SOCi has been incredibly helpful. It's a great tool with incredible customer service.
I like the notifications and the ability to see all guest feedback in one space. We have a large team of people who respond to reviews so this allows us to all be on the same page.
I like how user-friendly it is and that it doesn't take too much time to train anybody to use. We're loving the new GMB integration and find it beneficial for our clients.
As a property manager of a 522 unit community i have a lot of tasks. Soci makes a great handful of my task load a lot lighter.
I love that SOCi integrates so much of our business presence online in one place. From reviews, social media, calender's and more its a one stop shop.
I am very happy with what SOCI does to help my team save time on our marketing outreach.
Horrible, and disruptive in my schedule. Who has time to waste waiting on your rude and dismissive salespeople.
It's nice being able to have all of your posts scheduled in advance and ready to go. Easy to use at a great price.
That is just too many obstacles when you just have to adjust something for all properties.
It's been very user friendly. We use their software across our entire company and it's nice that they provide weekly trainings, and a dashboard that is easily accessible for all team members.
For example receiving and responding to messages on facebook via SOCi is a tad complicated or they tend to lag in response which hurts response times.
It helps that reviews are responded to so quickly. It helps us be effective at our jobs.
It was difficult to integrate with Instagram and posting to Instagram story.
Everything being in one place is very nice. It makes it user friendly and easy to navigate and find exactly what you need.
I love the ease of posting to multiple platforms, and being able to schedule them in advance.
SOCI has an awesome calendar where you can pre-schedule your posts in advance.
We previously didn't use a reputation management tool, but SOCi has been incredibly helpful. It's a great tool with incredible customer service.
I like the notifications and the ability to see all guest feedback in one space. We have a large team of people who respond to reviews so this allows us to all be on the same page.
I like how user-friendly it is and that it doesn't take too much time to train anybody to use. We're loving the new GMB integration and find it beneficial for our clients.
As a property manager of a 522 unit community i have a lot of tasks. Soci makes a great handful of my task load a lot lighter.
I love that SOCi integrates so much of our business presence online in one place. From reviews, social media, calender's and more its a one stop shop.
I am very happy with what SOCI does to help my team save time on our marketing outreach.
Horrible, and disruptive in my schedule. Who has time to waste waiting on your rude and dismissive salespeople.
It's nice being able to have all of your posts scheduled in advance and ready to go. Easy to use at a great price.
That is just too many obstacles when you just have to adjust something for all properties.
It's been very user friendly. We use their software across our entire company and it's nice that they provide weekly trainings, and a dashboard that is easily accessible for all team members.
For example receiving and responding to messages on facebook via SOCi is a tad complicated or they tend to lag in response which hurts response times.
It helps that reviews are responded to so quickly. It helps us be effective at our jobs.
It was difficult to integrate with Instagram and posting to Instagram story.
Everything being in one place is very nice. It makes it user friendly and easy to navigate and find exactly what you need.
I love the ease of posting to multiple platforms, and being able to schedule them in advance.
SOCI has an awesome calendar where you can pre-schedule your posts in advance.
We previously didn't use a reputation management tool, but SOCi has been incredibly helpful. It's a great tool with incredible customer service.
I like the notifications and the ability to see all guest feedback in one space. We have a large team of people who respond to reviews so this allows us to all be on the same page.
I like how user-friendly it is and that it doesn't take too much time to train anybody to use. We're loving the new GMB integration and find it beneficial for our clients.
As a property manager of a 522 unit community i have a lot of tasks. Soci makes a great handful of my task load a lot lighter.
I love that SOCi integrates so much of our business presence online in one place. From reviews, social media, calender's and more its a one stop shop.
Cloud Campaign logo
4.9
127

Social media marketing software for handling clients & posts

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.9
Pros and Cons from Cloud Campaign users   
avatar
+15
The price is affordable, customer service is great, and the features are evolving in the right direction. We're excited to support the platform into the future, and hopefully grow with it, as well.
There have been a few issues where posts have failed. We have since figured out the issues.
Also want to give a big shoutout to their customer service. Their online chat is fantastic - their support team is friendly, patient, and very responsive.
I don't think that I am missing anything at this time.
It's by far the most sophisticated system with smart systems for categorization and recycling of evergreen content. It's also got the best reporting I've seen anywhere.
It took me and my team a while to understand the loose strings. When a post is not approved by posting time it goes away from the calendar I don't like that.
My overall experience has been fantastic. The software is easy user friendly and effective.
Sometimes there are publishing errors, the interface could be a bit modernized.
They provide great training and are constantly updating the platform based on user feedback. This platform was built to manage multiple clients and it is amazing once you understand how it works.
The customer service team is AMAZING and very quick to help. I appreciate this so much.
The product is above par, the customer service is unmatched and the price per logo is awesome. Makes me happy to include more team members and bring on new logos.
They also did a great job of onboarding us and helped set up our queues and schedules. Anytime I've had a question they have been very responsive and quick to help.
This is an amazing product with a great customer success team behind it.
Easy to use and collab/team ability is a must for my team and it's great.
The analytics is also useful in understanding what's working and seeing any trends that may appear. The ability to rearrange the queues is also useful in arranging content.
This helps us deliver better, more strategic marketing to our clients. It also makes us more efficient which ultimately makes us more profitable.
The Canva integration saves time on download / upload, the easy scheduling calendar takes the guessing out of post times, and the insights helps us focus on the content that performs the best.
What I currently like most about the software is that it continues to learn and adapt based on my posting routine. I also really like the Canva integration, which I use daily.
The price is affordable, customer service is great, and the features are evolving in the right direction. We're excited to support the platform into the future, and hopefully grow with it, as well.
There have been a few issues where posts have failed. We have since figured out the issues.
Also want to give a big shoutout to their customer service. Their online chat is fantastic - their support team is friendly, patient, and very responsive.
I don't think that I am missing anything at this time.
It's by far the most sophisticated system with smart systems for categorization and recycling of evergreen content. It's also got the best reporting I've seen anywhere.
It took me and my team a while to understand the loose strings. When a post is not approved by posting time it goes away from the calendar I don't like that.
My overall experience has been fantastic. The software is easy user friendly and effective.
Sometimes there are publishing errors, the interface could be a bit modernized.
They provide great training and are constantly updating the platform based on user feedback. This platform was built to manage multiple clients and it is amazing once you understand how it works.
The customer service team is AMAZING and very quick to help. I appreciate this so much.
The product is above par, the customer service is unmatched and the price per logo is awesome. Makes me happy to include more team members and bring on new logos.