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Kipu
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Behavioral health platform for treatment centers
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Kipu - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Kipu overview
What is Kipu?
Kipu is an electronic medical records program offering key features such as HIPAA compliance, EMR/EHR functionality, document management, and charting, among others.
Key benefits of using Kipu
Who uses Kipu?
By industry, Kipu reviewers are most commonly professionals in mental health care (42%). The most frequent use case for Kipu cited by reviewers is substance abuse EMR (60% of reviewers).
Starting price
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Pros & Cons



Note Taking
Forms
Client Support
Customer Support
Integrations
Kipu’s user interface
Kipu pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.7
Ease of use
4.7
Customer support
4.6
Reviews sentiment
What do users say about Kipu?
Kipu is an electronic medical records program offering key features such as HIPAA compliance, EMR/EHR functionality, document management, and charting, among others.
Select to learn more
Who uses Kipu?
Based on 213 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Kipu's key features
GetApp's analysis of 60 verified user reviews collected between August 2023 and December 2024 identifies Kipu's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Kipu's HIPAA compliant capabilities. They highlight the ability to customize consents, designate access levels, and ensure client privacy. Users report that Kipu helps protect patient information, maintain confidentiality, and comply with Joint Commission and State requirements. They find it valuable for reducing paper filing and keeping records secure with password protection. Users indicate that Kipu's HIPAA compliance is essential for their work in mental health therapy and client care. Of the 35 Kipu users who gave detailed accounts of their use of HIPAA Compliant, 94% rated this feature as important or highly important.
Daniel H.
CEO
Yevette T.
Substance use disorder registered counselor
Reviewers indicate that Kipu's EMR/EHR capabilities are essential for their operations. They appreciate having all records in one place, which allows for easy cross-referencing and data sorting. Users report that Kipu provides safe storage for documents and facilitates the creation of new forms. They find it easy to navigate, add information, and transfer medical records. Reviewers also mention the helpful support from the Kipu team and the importance of EMR/EHR for client safety and up-to-date medical rosters. Of the 25 Kipu users who gave detailed accounts of their use of EMR/EHR, 92% rated this feature as important or highly important.
See related user reviews
Lucas P.
Director of Operations
Patrck M.
Social Worker
Users report that Kipu's document management capabilities are user-friendly and efficient. They appreciate the ease of creating, finding, and uploading documents. Reviewers highlight the ability to manage compliance documentation and track client schedules. They find the system easy to access, edit, and scan documents. Users indicate that Kipu's document management supports compliance and facilitates the documentation process, making it simpler than other systems they have used. Of the 25 Kipu users who gave detailed accounts of their use of Document Management, 88% rated this feature as important or highly important.
See related user reviews
Hassam N.
operations manager
kathy s.
Compliance Officer
Reviewers highlight Kipu's charting capabilities as easy to use and efficient. They appreciate the ability to document client information accurately and access charts easily. Users report that Kipu supports daily charting for nurses and clinicians, meeting JC/State requirements. They find the system robust, with continuous improvements and logical audit processes. Reviewers also mention the elimination of paper records and the overall ease of use compared to other EMR systems. Of the 24 Kipu users who gave detailed accounts of their use of Charting, 88% rated this feature as important or highly important.
See related user reviews
taylor s.
Counselors Assistant
Glenn W.
Clinical Therapist
All Kipu features
Features rating:
Kipu awards
Kipu alternatives
Kipu integrations (17)
Integrations rated by users
We looked at 213 user reviews to identify which products are mentioned as Kipu integrations and how users feel about them.
Integration rating: 5.0 (1)
Kipu customer support
What do users say about Kipu customer support?
Customer support rating:
We analyzed 21 verified user reviews to identify positive and negative aspects of Kipu customer support.
Widespread user sentiment highlights fast, helpful, and personable customer support that resolves issues quickly.
A significant portion of users praise the ease of contacting support and the team's responsiveness to questions and concerns.
A minority of users report frustration with ticket-only support, slow resolution times, and limited phone access.
Certain users mention inconsistent support hours and delays in resolving technical issues.
Support options
Training options
To see what individual users say about Kipu's customer support, check out the review snippets below.
“Any times that the organization has had questions or concerns we have been able to get ahold of support and have the issues resolved quickly. ”
John J.
Clinical Director
“Every time I have called Kipu to get an issue resolved the support team has been beyond helpful and always lead me towards a resolution of the issue.”
Andrew W.
Men's Residential Director
“Kipu doesn't do this - Calendar will suddenly stop working and won't allow me to push buttons or choose time of service without reloading the whole program.-terrible customer service: you have to write tickets for every problem and cannot talk on the phone to a person.”
Rachel G.
Therapist
Kipu FAQs
Kipu has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
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Q. What is Kipu used for?
Kipu is a behavioral health treatment center software designed to optimize operations for addiction treatment and mental health facilities. The system integrates multiple specialized modules to manage the entire patient journey from initial contact through treatment and billing. The solution primarily serves substance abuse treatment centers, behavioral health treatment centers, eating disorder centers, and medication assisted treatment facilities. The customer relationship management module streamlines patient acquisition and admissions by enabling lead management, progress tracking, marketing task automation, and targeted outreach. The electronic medical records system offers customizable templates, smart phrases, and artificial intelligence assistance for thorough documentation while supporting real-time vital monitoring, secure messaging among care team members, and telehealth integration. The revenue cycle management component simplifies insurance eligibility verification, delivers financial reporting tailored to behavioral health practices, integrates patient billing with in-application credit card processing, and provides tools to reduce denied claims. The governance, risk, and compliance module supports regulatory adherence across human resources, clinical, medical, and operational departments with automated tasks, alerts, and calendars for tracking renewals, audits, and compliance events. Kipu Intelligence delivers an analytics suite with customizable dashboards and reporting tools that enable actionable insights, trend forecasting, and data driven decision making.
Q. What languages does Kipu support?
Kipu supports the following languages:
English
Q. Does Kipu offer an API?
Yes, Kipu has an API available for use.
Q. What level of support does Kipu offer?
Kipu offers the following support options:
24/7 (Live rep), Chat, Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk



























