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Kipu Logo

Behavioral health platform for treatment centers

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Kipu - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Kipu overview

What is Kipu?

Kipu is an electronic medical records program offering key features such as HIPAA compliance, EMR/EHR functionality, document management, and charting, among others.

Key benefits of using Kipu

  • Centralizes patient management with integrated CRM, EMR, and billing tools, supporting seamless admissions and efficient care coordination
  • Enhances patient engagement through web and mobile solutions, including telehealth, secure messaging, and a unified patient portal<br/><li>Strengthens compliance and documentation with customizable templates, automated alerts, and role-based access for regulatory adherence<br/><li>Delivers actionable insights with intuitive dashboards and custom reporting, enabling data-driven decisions for operational and clinical improvement<br/><li>Streamlines financial processes with real-time eligibility verification, comprehensive revenue cycle management, and integrated patient billing

  • Who uses Kipu?

    By industry, Kipu reviewers are most commonly professionals in mental health care (42%). The most frequent use case for Kipu cited by reviewers is substance abuse EMR (60% of reviewers).

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    Pros & Cons

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    Note Taking

    Forms

    Client Support

    Customer Support

    Integrations

    Kipu’s user interface

    Ease of use rating:

    Kipu pros, cons and reviews insights

    To determine these pros and cons insights, we analyzed responses from 

    Overall rating

    Reviews sentiment

     
     
     
    1-2(4)
    3-4(38)
    5(171)

    What do users say about Kipu?

    Kipu is an electronic medical records program offering key features such as HIPAA compliance, EMR/EHR functionality, document management, and charting, among others.

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    Who uses Kipu?

    Based on 213 verified user reviews.

    Company size

    Small Businesses

    Enterprises

    Midsize Businesses

    Top industries

    Mental Health Care
    Hospital & Health Care
    Health, Wellness and Fitness
    Medical Practice
    Others

    Use cases

    Substance Abuse EMR
    Therapy Notes
    Mental Health
    Mental Health EHR
    Electronic Medical Records

    Kipu's key features

    GetApp's analysis of 60 verified user reviews collected between August 2023 and December 2024 identifies Kipu's most critical features and summarizes user sentiment about those features.

    HIPAA compliant

    Reviewers appreciate Kipu's HIPAA compliant capabilities. They highlight the ability to customize consents, designate access levels, and ensure client privacy. Users report that Kipu helps protect patient information, maintain confidentiality, and comply with Joint Commission and State requirements. They find it valuable for reducing paper filing and keeping records secure with password protection. Users indicate that Kipu's HIPAA compliance is essential for their work in mental health therapy and client care. Of the 35 Kipu users who gave detailed accounts of their use of HIPAA Compliant, 94% rated this feature as important or highly important.

    See related user reviews

    “Consents are easily customizable; we can designate levels of access for staff; reports will allow us to know what's up to date on documentation”
    DH

    Daniel H.

    CEO

    “Using a system like Kipu allows for less paper filing and subsequently less paper laying around in the open. ”
    YT

    Yevette T.

    Substance use disorder registered counselor


    EMR/EHR

    Reviewers indicate that Kipu's EMR/EHR capabilities are essential for their operations. They appreciate having all records in one place, which allows for easy cross-referencing and data sorting. Users report that Kipu provides safe storage for documents and facilitates the creation of new forms. They find it easy to navigate, add information, and transfer medical records. Reviewers also mention the helpful support from the Kipu team and the importance of EMR/EHR for client safety and up-to-date medical rosters. Of the 25 Kipu users who gave detailed accounts of their use of EMR/EHR, 92% rated this feature as important or highly important.

    See related user reviews

    “We utilize Kipu as our EMR and only system of record for clients”
    LP

    Lucas P.

    Director of Operations

    “Able to navigate and add information related to clients w/ ease”
    PM

    Patrck M.

    Social Worker


    Document management

    Users report that Kipu's document management capabilities are user-friendly and efficient. They appreciate the ease of creating, finding, and uploading documents. Reviewers highlight the ability to manage compliance documentation and track client schedules. They find the system easy to access, edit, and scan documents. Users indicate that Kipu's document management supports compliance and facilitates the documentation process, making it simpler than other systems they have used. Of the 25 Kipu users who gave detailed accounts of their use of Document Management, 88% rated this feature as important or highly important.

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    “easily notes and other related documents can be managed using kipu”
    HN

    Hassam N.

    operations manager

    “The ease in creating .PDF case files for record requests”
    ks

    kathy s.

    Compliance Officer


    Charting

    Reviewers highlight Kipu's charting capabilities as easy to use and efficient. They appreciate the ability to document client information accurately and access charts easily. Users report that Kipu supports daily charting for nurses and clinicians, meeting JC/State requirements. They find the system robust, with continuous improvements and logical audit processes. Reviewers also mention the elimination of paper records and the overall ease of use compared to other EMR systems. Of the 24 Kipu users who gave detailed accounts of their use of Charting, 88% rated this feature as important or highly important.

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    “Easily able to document needed aspects for clients”
    ts

    taylor s.

    Counselors Assistant

    “KIPU provides an accurate and easy to access flow of charts.”
    GW

    Glenn W.

    Clinical Therapist


    All Kipu features

    Features rating:

    Communication management
    Confirmations/Reminders
    Scheduling
    Reporting & statistics
    Records management
    Electronic signature
    Progress tracking
    Patient records management
    Patient intake
    Patient database
    Initial assessments
    Mobile access
    For mental/behavioral health
    Therapy notes
    Reporting/Analytics
    Treatment planning
    Compliance tracking
    Customizable reports
    E-Prescribing
    Workflow management
    Appointment scheduling
    Payment processing
    Customizable templates
    Data security
    Patient portal
    Calendar management
    Medical billing
    Electronic payments
    Practice management
    Claims management
    Payment collection
    Patient scheduling
    Third-Party integrations
    To-Do list
    Transaction history
    Patient communications
    Outcome assessment tools
    User management
    Notes management
    Multi-Provider practice
    Multi-Location
    Monitoring device integration
    Monitoring
    Medication management
    Secure messaging
    Search/Filter
    Self service portal
    Session notes
    SMS messaging
    Role-Based permissions
    Revenue recognition
    Staff management
    Revenue management
    Task management
    Task scheduling
    Remote treatment planning
    Remittance advice
    Reminders
    Reimbursement management
    Telemedicine
    Template management
    Progress notes
    Prescription management
    Decision support
    Data verification
    Data import/export
    Dashboard creation
    Customizable forms
    Customer database
    Credit card processing
    Compliance management
    Coding assistance
    Clinical notes
    Clinic interoperability
    Client portal
    Client database
    Claims tracking
    Claims scrubbing
    Chat/Messaging
    Cash flow management
    Billing & invoicing
    Batch processing
    API
    Annotations
    Alerts/Notifications
    Activity dashboard
    Accounts receivable
    Medication alerts/warnings
    Live chat
    Lab results
    Lab integration
    Invoice management
    Inventory management
    Insurance eligibility verification
    In-Patient management
    ICD-10 compliance
    Historical reporting
    Forms management
    Forecasting
    For substance abuse therapy
    For medical purposes
    For healthcare
    For group therapy
    Financial management
    File sharing
    Employee management
    Email marketing
    EHR/EMR integration
    Documentation management
    Document storage
    Denial management

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    Kipu integrations (17)

    Integrations rated by users

    We looked at 213 user reviews to identify which products are mentioned as Kipu integrations and how users feel about them.

    CTM logo
    CTM

    Integration rating: 5.0 (1)

    Kipu customer support

    What do users say about Kipu customer support?

    Customer support rating:

    We analyzed 21 verified user reviews to identify positive and negative aspects of Kipu customer support.

    Widespread user sentiment highlights fast, helpful, and personable customer support that resolves issues quickly.

    A significant portion of users praise the ease of contacting support and the team's responsiveness to questions and concerns.

    A minority of users report frustration with ticket-only support, slow resolution times, and limited phone access.

    Certain users mention inconsistent support hours and delays in resolving technical issues.

    Support options

    24/7 (live rep)
    Chat
    Phone support
    Knowledge base
    Faqs/forum
    Email/help desk

    Training options

    Webinars
    Live online
    In person
    Documentation
    Videos

    To see what individual users say about Kipu's customer support, check out the review snippets below.

    “Any times that the organization has had questions or concerns we have been able to get ahold of support and have the issues resolved quickly. ”

    JJ

    John J.

    Clinical Director

    “Every time I have called Kipu to get an issue resolved the support team has been beyond helpful and always lead me towards a resolution of the issue.”

    AW

    Andrew W.

    Men's Residential Director

    “Kipu doesn't do this - Calendar will suddenly stop working and won't allow me to push buttons or choose time of service without reloading the whole program.-terrible customer service: you have to write tickets for every problem and cannot talk on the phone to a person.”

    RG

    Rachel G.

    Therapist

    Kipu FAQs

    Q. Who are the typical users of Kipu?

    Kipu has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Small Business

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    Q. What is Kipu used for?

    Kipu is a behavioral health treatment center software designed to optimize operations for addiction treatment and mental health facilities. The system integrates multiple specialized modules to manage the entire patient journey from initial contact through treatment and billing. The solution primarily serves substance abuse treatment centers, behavioral health treatment centers, eating disorder centers, and medication assisted treatment facilities. The customer relationship management module streamlines patient acquisition and admissions by enabling lead management, progress tracking, marketing task automation, and targeted outreach. The electronic medical records system offers customizable templates, smart phrases, and artificial intelligence assistance for thorough documentation while supporting real-time vital monitoring, secure messaging among care team members, and telehealth integration. The revenue cycle management component simplifies insurance eligibility verification, delivers financial reporting tailored to behavioral health practices, integrates patient billing with in-application credit card processing, and provides tools to reduce denied claims. The governance, risk, and compliance module supports regulatory adherence across human resources, clinical, medical, and operational departments with automated tasks, alerts, and calendars for tracking renewals, audits, and compliance events. Kipu Intelligence delivers an analytics suite with customizable dashboards and reporting tools that enable actionable insights, trend forecasting, and data driven decision making.


    Q. What languages does Kipu support?

    Kipu supports the following languages:
    English


    Q. Does Kipu offer an API?

    Yes, Kipu has an API available for use.


    Q. What level of support does Kipu offer?

    Kipu offers the following support options:
    24/7 (Live rep), Chat, Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk

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