Classy Pricing Plan & Cost Guide

Classy

All-in-one fundraising platform for web & mobile deployment

4.23/5 (81 reviews)

Classy Pricing

Starting from: $499.00/month

Pricing model: Free, Subscription

Free Trial: Available

Billed monthly with an annual contract.
Contact Classy for pricing information or a quote.

Competitors Pricing

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Finta

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Church on Cloud

Starting from: 20.00/year
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

Breeze

Starting from: 50.00/month
Pricing model: Subscription
Free Trial: Available

Classy Pricing Reviews

Pros
  • Classy is an amazing platform visually, including several bells and whistles making fundraising easy. But it's their customer service that was and continues to be their biggest selling point.Dina C.Read the full review
  • With millenials as the largest segment of charitable givers, it was important for us to have a visually-appealing, user-friendly platform for managing online giving. Classy has done that for us.Laura S.Read the full review
  • We are creating beautiful event and donation pages and exciting our donor-base. Classy is easy to use on the front end and our users love it.Maura B.Read the full review
Cons
  • Also, they did not honor the contract. The contract stated one fee but they charged higher fees and they refused to go back.Sarah O.Read the full review
  • Account servicing is bad. Our account exec barely responds to messages.Cyriac J.Read the full review
  • Price is WAY over market; customer service reps LIED about pricing offers; vendor lock is tough to get out.Mary Ellen W.Read the full review
84%
recommended this to a friend or a colleague

24 reviewers had the following to say about Classy's pricing:

Anonymous

Auto renewal with no cancellation during period

Used occasionally for 2+ years
Reviewed 2020-04-04
Review Source: GetApp

Horrible.

Pros
Nothing, nothing nothing nothing nothing. Use NEON! Cheaper and better.

Cons
Customer service! [SENSITIVE CONTENT HIDDEN] changed over the last couple of years and Classy kept auto renewing sending a notice (according to them) to an email that didn’t work. They refused to cancel until next renewal date.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Jessica S.

Excellent Fundraising Tool

Used daily for less than 6 months
Reviewed 2018-11-27
Review Source: Capterra

We needed a low-cost, online giving platform to allow for a more robust fundraising campaign.

Pros
The basic functionality was plug and play which was appreciated. As donations are received I am instantly notified of the gift amount and money is transferred to our bank account daily. I also like that donors can choose to cover the transaction fees for their donations.

Cons
We've had a few issues with the Salesforce API overwriting existing data. This has been fixed by our IT partner.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Anonymous

Classy is the perfect product for all nonprofits

Used daily for less than 6 months
Reviewed 2017-12-12
Review Source: Capterra

Pros
I love how simple it is to build beautiful donation pages and crowdfunding campaigns. The BEST thing is the sync with Salesforce

Cons
The pricing can be expensive for a smaller nonprofit. They are working on enhancements, but it would be great to have more say so in decisions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Mary Ellen W.

Customer service and product sales managment is TERRIBLE!

Used monthly for 1-2 years
Reviewed 2019-03-28
Review Source: Capterra

Horrible customer service. promise the world and give you nothing. Vendor lock for pricing. I would never use this product again or recommend it to anyone. We are a small non-profit - and having a software platform take 11% of your donor dollars is outrageous.

Pros
Customer Ease of use; functionality. back - end user/administrator - ease of use.

Cons
Price is WAY over market; customer service reps LIED about pricing offers; vendor lock is tough to get out!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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lindsey w.

Good customer service, team function is great

Used daily for 2+ years
Reviewed 2019-02-21
Review Source: Capterra

Pros
I have had a good experience using Classy. One of the things I like best is the support that Classy offers, especially the "chat" function. It is very quick and easy to use. I also like the team function, where attendees can have both an individual page and be part of a team.

Cons
I don't like the cost of this software– it is very expensive, especially for a nonprofit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Cassandra A.

Easy to use for donors and organizations, seamless integration, and a helpful support team!

Used daily for 6-12 months
Reviewed 2019-02-21
Review Source: Capterra

The integration with Salesforce has been a big win for us. We've more than doubled our funding while cutting our manual data entry time in half.

Pros
We made the switch to Classy from another fundraising platform in October 2018. The year prior, from October to December, we raised about $80,000. This year we raised more than double that, and I know that a big reason for that is because of Classy. The site is much easier to use for donors but it also is more aesthetically pleasing. It invites people in and engages them. Creating a page that transitions seamlessly from our own website was very easy to do with Classy. Page setup is user-friendly and I like that you can see the changes that you are making in real time, instead of having to make a change, save it, then go preview it, then go back and change it again (which is what we had to do on our old platform). Classy customer service has been very helpful as well. They are responsive and knowledgeable, and finding answers to my questions, or solutions to my problems, has been simple and pleasant. We have integrated Classy with our Salesforce database, which is a huge plus for us. There were some kinks but their support team was very helpful. Though more expensive that our former platform, I feel that the investment was definitely worth it.

Cons
The price is significantly higher than the platform we used before, both in annual costs and in transaction fees. We also need volunteer registration functionality, which Classy doesn't provide, so we do still have to use our old platform for that piece.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jonathan L.

Not very transparent about pricing.

Used weekly for less than 6 months
Reviewed 2017-08-17
Review Source: Software Advice

Pros
Intuitive designs for those who want something simple and quick to setup to start taking online donations.

Cons
Doesn't integrate well with your own website as far as design goes. For custom designers, they will find the frustrating. Pricing must be requested, isn't made public.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Jennifer L.

Classy

Used occasionally for 6-12 months
Reviewed 2020-01-09
Review Source: Capterra

Overall classy is a great way to create and design fundraising sites for non profits.

Pros
I like the versatility of the software to be able to create eye catching websites. It’s simple to use and makes workflow more efficient.

Cons
I don’t like the pricing on the software, it’s not good for personal use, if you have a large non profit and have room in your budget for it then it’s worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Kristina B.

Fully Featured Nonprofit Fundraising Software - with a price to match - but not a CRM

Used daily for less than 6 months
Reviewed 2018-07-19
Review Source: Capterra

Pros
You can make really beautiful and functional things with Classy, there is lots of room to customize and design. The peer to peer fundraising pages as part of event registration is great (this is what we are using it for). There are lots of moving parts so it is good that they have such great customer service - people on the phone have been great, also chat and email options. The onboarding process was really hands on - which it should be as the price/year is very high and taken with the percentage is even higher. We are early in our relationship with them trying to see if this powerful tool will bring in enough extra donations to be worth the added cost. No doubt its a good product with good service.

Cons
It's pricey, almost 3k/year - we've just launched our fundraising campaign and it remains to be seen if we can increase donations enough to cover the cost - but the biggest downside is you can't move your donor database in - at all. So let's be clear that this is not a CRM in any real sense- you can't upload files of people or donations to it - it is a one by one manual thing. It seems like a great way to manage people who have given through classy but if you have donor files already, you'll need another database - which you'll also have to pay for so this seems like a lot to pay for not a total solution. If you were to be starting from scratch this might be a moot problem. For us - we are keeping our Donor Tools account and just using classy for events as a test - but two donor portals is not an ideal situation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Anonymous

Pricey but the ROI is undeniable

Used occasionally for 6-12 months
Reviewed 2019-03-10
Review Source: Capterra

Pros
Beautiful UX, great service, true and provable ROI

Cons
Classy is expensive, especially on a nonprofit budget.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kenton L.

Classy is #1 for Nonprofit Payment/Fundraising Online

Used daily for 1-2 years
Reviewed 2017-04-18
Review Source: Software Advice

Pros
Classy is super easy to use. Integrates great into a website. Integrates great into Salesforce. Great information/customer service from their team, too. Value add!

Cons
Classy is not the most fashionable payment processor. It is getting better though. It takes people out of the website to do its payment or fundraising stuff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Darryl C.

Classy review

Used daily for 2+ years
Reviewed 2020-02-18
Review Source: Capterra

Brooke at classy was an amazing account person for us. All in all classy is great but we truly are a small company and needed a CRM built in.

Pros
We really liked how user friendly it was for our fundraisers.

Cons
We needed a CRM and also thought the cost was a little high. We moved to a org like classy that had a crm built in for less of a cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Brian N.

Great Software

Used monthly for 6-12 months
Reviewed 2019-09-08
Review Source: Software Advice

Pros
Easy to use and a great resource for setting up campaigns.

Cons
Cost for smaller nonprofits like ours. It’s hard to budget for at times.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Maura B.

Classy is great. Amazing customer service and great product.

Used daily for 6-12 months
Reviewed 2019-02-21
Review Source: Capterra

We are creating beautiful event and donation pages and exciting our donor-base. Classy is easy to use on the front end and our users love it.

Pros
Classy offers an easy-to-use (back-end and front-end) software for our small organization. We have tried 4-5 other event softwares and Classy is our favorite by far. Price negotiations were fair and the Classy staff was fantastic during our onboarding experience. It truly felt like they were intending the best for us and that felt great. The customer support team is phenomenal. Any time we have had questions we have had them resolved and more in 20 minutes or way less.

Cons
Sometimes I run into features that I think are missing (it is important to realize that one software will not solve all of your problems). Classy has a great "suggestions" feature though that you can add tips for their developers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Classy’s free version is simple and functional

Used weekly for 1-2 years
Reviewed 2021-04-15
Review Source: Capterra

We have used Classy for a little over a year for donations. Mostly for recurring donations

Pros
I like the ability to customize the donor page and the ability to see information in the back end. It is easy to navigate and easy to pull info that I need.

Cons
The free version is very limited, and even the basic paid versions are incredibly expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Dina C.

First class customer service!

Used occasionally for 6-12 months
Reviewed 2019-04-01
Review Source: Capterra

Classy is an amazing platform visually, including several bells and whistles making fundraising easy. But it's their customer service that was and continues to be their biggest selling point.

Pros
The absolute best part about Classy is the customer service. I very much appreciate the chance to ask questions and receive answers in real time from a real person. Plus, the campaigns look amazing and are easy to share, edit, and create.

Cons
The cost. Plus, there is still need to email participants offline, away from the platform in several instances.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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SARAH H.

Classy

Used weekly for 6-12 months
Reviewed 2019-09-14
Review Source: Capterra

Customee service is great and you can really find some great ways to bring in more money.

Pros
Classy is great if you're looking for a way to supplement your current stream of income and maximize event revenues.

Cons
It can be an expensive and intensive starting process. If you have the time and money to invest its highly worthwhile.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Gina W.

Love this product! Very easy to use

Used occasionally for free trial
Reviewed 2019-01-28
Review Source: Software Advice

I have enjoyed utilizing the free and helpful tools available to organizations.

Pros
I like that there are free downloads for non-profits and fundraising/development team members. Super interesting ideas and helpful hints for fundraising plans

Cons
The cost is my only concern with this product. We are a small nonprofit and have to choose our fundraising management and planning programs with the wallet in mind

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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James M.

Donation Platform for EVEYONE

Used daily for less than 6 months
Reviewed 2021-03-02
Review Source: Capterra

Overall we are pleased with moving to Classy for our fundraising and events platform.

Pros
We love being able to use Classy for ALL of our events. We are able to track donations, events, and fees. The cost is very good compared to many other services and we love being able to use Classy for our Monthly donors!

Cons
One area that we found was hard at first was pulling reports. However, because of the GREAT services from the Classy team, we were able to be taught and now we have no issues!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michelle H.

Mixed feelings

Used daily for 6-12 months
Reviewed 2017-12-13
Review Source: Software Advice

Pros
- allows several tiers of fundraising with no additional cost (campaign-->teams-->individual fundraisers) - includes events, which is a simple platform (and it should be simple! just tickets!) - upfront cost is more, but fee for % of donation is less than competitors - customer service has been mostly polite and friendly; it's also nice to occasionally talk to the same person when a problem presents itself multiple times in a day, so I don't have to get someone new up to speed. - chat for customer service is convenient, as I can keep working on other things as I wait for answers.

Cons
- We constantly have fundraisers confused on how to set up their page. This has been a huge pain point. - In fairness, this is true with any platform: the fee for % of donation on TOP of the Paypal fee is painful. This is something that didn't occur to us when we started. Plus a monthly fee from Paypal to take the Classy donations. - Customer service hasn't been particularly quick to pick up on problems, and we haven't been completely satisfied with some answers. We've been told on two different occasions that there's a "glitch" and to ignore something, instead of presenting a solution, or tell us the only solution is to refund a donation and ask the donor to re-donate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Mick W.

Classy puts the fun in fundraising

Used daily for 1-2 years
Reviewed 2017-10-30
Review Source: Capterra

Classy makes it easy to create reliable and professional looking online fundraising pages.

Pros
Beyond the ease of use and wide array of features, Classy's customer service is outstanding. They always go above and beyond to provide value to the non-profit community. Their toolkits, whitepapers and blog posts are available free to all, and the customer and technical support is always available and helpful. All around great service.

Cons
The trade-off for simplicity, ease of use and reliability is a more limited array of options and features. The complexity of our events frequently stretches the capabilities of the software's standard features. That said, Classy support can sometimes offer a custom work-around.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lindsey S.

Pretty good software except for the fees!

Used monthly for 1-2 years
Reviewed 2019-02-16
Review Source: Capterra

Since we do a variety of fundraisers (ticketed gala, peer to peer fundraising, Race + peer fundraising) it is nice to have a singular platform. However, the cost was just too high for us. Plus we wanted something that would directly put donor information in our database versus doing exports/imports

Pros
Customizable pages that look good. Forces registrations to crowdfunding. Fairly easy to use from the back end.

Cons
Looking for data (having to switch between transactions and campaigns). For event registrations having donors could not select if they wanted to cover fees, you have to decide one or the other. The fees! The platform itself is pricey if you do not use it often. PLUS they take like 2-3% from transactions on top of paying for the software. If someone buys a table for an event they can't log back in to add guest names. We have to pursue them for information.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 4/10

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Bryan K.

Classy has provided us an excellent online fundraising platform!

Used daily for 2+ years
Reviewed 2019-02-21
Review Source: Capterra

Classy has provided an excellent platform for development of our online fundraising efforts and is now the centerpiece of our plans for future revenue growth. Before Classy, we received the occasional online gift from site visitors but now online giving is our second largest revenue source and has been growing at 30% annually. We highly recommend Classy and believe the platform is a great value!

Pros
Compared to other platforms for nonprofits, Classy offers more versatility in designing visually compelling donation pages, campaign landing pages, peer-to-peer fundraising pages and more. They are also constantly innovating ways to raise more funds (for example, by allowing you to request credit card processing fees and set the percentage requested and by making monthly giving a more prominent option for donors). Their customer service is also timely and well-informed and reporting tools have become quite sophisticated.

Cons
It took a little time to get to understand how to best use the new reporting tools, but once I did learn, I was able to access and analyze much more data than before the revamp. So it worked out well. There's really nothing I have a complaint about.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chase J.

From $0 to $2MM in 3 years w/ Classy - because they are LEGIT

Reviewed 2015-10-23
Review Source: Capterra

Pros: - Start fundraising with a clean platform without needing to code ASAP. Like, yesterday. We started with a one man staff with limited fundraising experience, and built our organization around Classy's capabilities which turned successful. - From a peer-to-peer platform, we've researched and haven't found a better option for the price available - Classy is constantly trying to make itself better, which we appreciate. AKA- we don't spend $$$$$ for website updates. They do. That's cool for our bottom line while we reap benefits. - INTEGRATION WITH SALESFORCE >>>> THANK YOU - If you have a problem, they get back to you instantly. (Shout out Jo Moya for leading the best customer service team possible). Cons: - Ticketed events are a little tougher to pull off and structure how we desired than straight fundraising, but that's probably more our user error than anything, as we are clueless in that department

Rating breakdown

Ease of use
Customer support

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