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BookSteam Reviews
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82 reviews
Recommended
Aida E.
1,001-5,000 employees
Used daily for 1-2 years
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Great software! Hope to continue to use this software, well done
This software is the best for busy person, for their hectic schedule it can turn to save their time, this software is a online scheduling tool. Our clients can book online
I cant say any problem with this software, the interface is really simple and nice. Amazing and helpful!
April C.
Education Management, 1-10 employees
Used daily for 1-2 years
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It solved the ability for students to book and pay on line to do our courses
it incorporates well into my website and takes payments when a student enrols
It doesn't link into our etrain, so I have to send another email to a student for them to enrol and complete the online learning. When I retrieve information (questions I ask when Book) I cant copy and past that information, and its so small I struggle to read it
Aleeda F.
Used daily for less than 6 months
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Good range of features and the ability to issue class packages for classes is great. The front end is responsive and simple yet good design.
Unable to customsise email templates. I switched to booksteam from acuity because I wanted my clients to be able to book recurring appointments but most of my clients have complained that their recurring appointments don't usually work.
Tanya K.
Research, 1-10 employees
Used daily for 1-2 years
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I use the program daily and overall it’s worked very well without any problems.
We were looking for a scheduling program for our research office, after doing a lot of convoluted research online (the different companies don’t make it easy) I happily came across Booksteam. It meets all our requirements at a great price.
Unfortunately, you cannot reorder the staff in the calendar view, there are staff I like to keep within view at the top of the calendar but there is no option to be able to do this.
Jodilyn S.
Health, Wellness and Fitness, self-employed
Used daily for 1-2 years
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Clients can schedule online with ease.
I love how easy it it to set up and for my clients to use. Straightforward and simple. Really appreciate the MailChimp syncing, too for occasional newsletters.
Wish there were more color theme options or patterns to spruce it up a little while remaining basic and simple to navigate.
Don D.
Staffing and Recruiting, 1-10 employees
Used daily for 6-12 months
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We have been using Booksteam for several months and so far it has worked really well for us. We are not their typical customer as we have a small Staffing Company and we use it to the candidates can schedule interviews themselves with the time slots we have available. It makes it really easy and convenient for us.
Ease of use once you are working with it
It can be a little confusing to set up. Some of the terms that were used when we set it up were not something we typically use.
Jude H.
Information Technology and Services,
Used daily for 1-2 years
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An excellent scheduling system with helpful guides and intuitive use backed up by fast, knowledgable and efficient customer support. Highly recommended.
Easy of use and functionality
Not able to white label to put client brand on so creates a disconnect in client booking experience
Gemma G.
Health, Wellness and Fitness, self-employed
Used daily for 6-12 months
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BookSteam has simplified the scheduling of appointments not just for me but for my patients. They appreciate the ease of using the app. No more playing telephone tag.
Ease of use
Patients are expressing difficulty accessing the system if they have forgotten their password. Even when they follow the instructions to obtaining their password, they are advised that their email address is already in the system.
Marissa C.
Airlines/Aviation, 51-200 employees
Used daily for 1-2 years
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Overall it was easy
I liked that it easily formated information
It didn't hit a lot of boxes on what we needed
Chris W.
201-500 employees
Used other for 1-2 years
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Many features and produces thorough reporting to organize and streamline your business. When running into issues I have had a great experience with their customer support. Very timely and gets me the answers I need. Scheduling and tracking appointments made easy.
The start up process may take some time to learn. With so many feature it's understandable. Short term pain for long term gain which will save you many hours and keep you organized. Give it a try!
Mackenzie S.
Health, Wellness and Fitness, self-employed
Used daily for 6-12 months
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This software is affordable and very useful!
It does not have an app yet :( when they develop an app for it, it will become the BEST!
Allana R.
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Many features that make booking process easier and faster such as multiple offices, paypal payments, services+classes, google calendar sync. SMS reminders and notifications are fast and reliable which are extremely helpful in minimizing noshows. Entire site is easy to navigate and operate.
I would like to have my customers to be able to book multiple staff in one room instead of separate schedules.
Greg W.
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We used to use another company before (don't want to name them but it starts with S...) and we were constantly dealing with issues and empty promises, it was very frustrating. Then we switched to a company offering free service (that was a huge mistake), a lot of time wasted once again. Finally we switched to booksteam over 6 months ago (from a friends tip) and it's been like a breath of fresh air (I hope I'm not going to jinx it now). Everything just works, I no longer have to email support every week (like I did with a previous company), now I spend more time actually doing my work. Support is also very friendly/helpful/quick whenever I need something.
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Steven M.
Marketing and Advertising, 11-50 employees
Used weekly for 6-12 months
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I really like how simple and easy it is for someone to learn and use the software. I also found the customer support very helpful.
I honestly have nothing but good things to say about this software. I have had nothing but good experiences while using this software.
Leanne Y.
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I was looking for a booking system for a while and glad I found booksteam. Support is awesome, because I didn't know anything about this platform so I was asking a lot of questions and support came through every time. One of the features that stood out, is that I could fully customize my booking page with different colors which tailored to my business webpage look. My customers really love booking online, where they can easily reschedule their appointment if needed. Now my focus is on work and not picking up phone every 20 minutes :)
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Verified reviewer
Food & Beverages,
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We moved to BookSteam a few months ago and must say that we are really impressed. Not only does the product itself fit our needs and is easy to use for both clients and staff, the customer service is outstanding. The support team are prompt in replying and very helpful - even going above and beyond to assist those of us that are not quick so "tech savvy". We made a number of suggestions that would make the program even better and already these have been implemented - WOW!!! Cathy Reeves Plant Essentials Australia
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Verified reviewer
Cosmetics,
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It was tough running small business and answering phone calls all the time, I could not concentrate on my work. After getting setup with BookSteam, my phone almost stopped ringing, I'm less irritated, more focused on work. Thanks.
clients get email notifications and appointment reminders so they don't forget, calendar looks great, can add my other worker as a stuff member
none so far, hopefully it'll continue like that
Mike C.
Photography, self-employed
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I am a photographer and this app makes booking so much easier. I have only tested this app out and have not fully implemented it yet. But I want to start using it so I don't have to stay stuck to my phone in fear that I might miss a booking call.
Most of my photography is for magazines so paying money for a booking app that will only be used wveyfew months do not work for me. This is best suited for wedding and portrait photographers.
Verified reviewer
Photography,
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I’m a photographer and sometimes I get real busy with the shoot, and it used to be huge inconvenience to deal with clients over the email or phone to schedule them in. Now with booksteam, most of my clients schedule their appointments online, and it freed up a lot of my time, so that’s awesome.
time saver, everything just works
can't really find any cons, that says a lot
Emily W.
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Customer service always responds quickly, in a friendly manner, and with easy to understand instructions or answers to my questions. They have taken into account my requests along with those of other clients, and have made upgrades to the software to benefit all of us.
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Keilah S.
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I absolutely love Booksteam, the support and service you get is second to none. I've referred many people to it. It's easy to use, easy for clients to book, saves time and money and ts a great tool to use to keep track of everything.
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Denk D.
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I thought it would take me a week to figure this booking tool out, but it took me about an hour. Now I direct all of my clients to book online, it's a joy that I don't have to answer my phone as much any more!!!
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Stacy W.
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I've been with booksteam for over a year and have been very happy with the service. This software is a must, great value, it improved my barber shop appointment management.
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Amy F.
Used weekly for less than 6 months
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It is easy to use for the most part but when I run across something that is not completely intuitive the service team is EXTREMELY responsive.
When I cancel an appointment I would love to give my clients the option to reschedule at this time.
Monica C.
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easy to use booking software which is loaded with a lot of features. booksteam has one of the best mobile interfaces which works well with my iphone 6 and my ipad. keep it up guys!
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