Fieldmagic Reviews

As a small and developing business in a heavily regulated and procedural industry (vertical transportation - lifts) Fieldmagic offered the flexibility and adaptability to accommodate our needs, processes and datasets. It can store what we need, present it how we want, and match the processes we have and must use. It is cost effective, even at the top tier which we have elected to use. The mobile client is effective and simple. The team behind Fieldmagic are also rapidly evolving the product and will accept and act on needed bug fixes, desired changes and development suggestions faster than any software house I have ever dealt with. Day to day support is brilliant. Very happy with our interactions with the FM team and our "Customer Success Manager" in particular.

Like many browser/cloud based products it works well almost anywhere, but the portability imposes some limits. Printing and file handling is a little clumsy (although we are working to be close to paperless) and some functions in this area feel a little raw. Standard outputs/reports are a little basic. The ability to create intricate, automated, self-adapting output documents counters this but does require some effort. The program has a couple of areas where speed can occasionally be an issue, but in general the platform is very responsive.

Loads of features to enhance your business and customer service experience.

Need more time to get the most out of it.

the control is good, it keeps good records and tracking

it initially said it links with MYOB, but it dosent?? - this is very very very expensive for us

The best feature of this software in mind is its versatility, it can be used as a CRM and Job management system all in one. We are able to run and control all our jobs through this system while also being able to get valuable contact information to send our EDM's and marketing information.

Its hard to say but I think what I least enjoy about this software is its overall usability. Its getting better and I think will continue to get better but there are little areas that are still very impractical. A good example of this would be the "Reports" tab, trying to create reports is very difficult and can really only be done after you are experienced as a Field Magic user. I have been using Field Magic for about 8 months and still cant create reports that I need.

It is very easy to use and train new people to use. It really has not given us any problems over the 3 years that we have used it. It is also really good for our customers as it has an awesome and simple asset tracking system. We also store all our customer data in FM.

It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway/.

East of use - very user friendly. Layout is logical and easy to navigate. Developers are open to enhancements. Field app makes it easy for job information to be provided to on site workers and for them to report back with job completion sign offs, pics etc.

Not much. No Google maps link on desktop version, works fine on phone app.

The best part about this software is its cloud based so I can use it from anywhere and see what is going on. It is very quick to update and see where jobs are up to at any point.

It is sometimes very slow if the sites have a lot of assets linked to it.

We got a CRM system and a app for our engineers to manage schedule, jobs and workflow all in one package. System is built for your own company needs and they can make changes to adapt the system for what you require.

Due to the flexibility of the system there weren't documented procedures.

Love the ability to track clients assets. Scheduling the days tasks are very easy

As a user of the APP it would be good to go back into jobs and amend details , also to be able to manually enter time spent on jobs

Schedule jobs and use checklists works great for www.ovenfixer.com.au

Glitchy at times, mostly good and no issues

very methodical and easy to use, very straight forward

the speed, it seems to go slow when all us are using it at the same time

I have only been involved in setting up the Assets and Maintenance Details for all our customers so cannot review total package. I really like the fact that we now have standardised maintenance reports for all sites. I can see that the sales & financial reporting will benefit our company once we are using the software to its full extent.

Hard to navigate when not using daily. Lack of written instructions on basics.

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