App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Unleashed Reviews

Overall rating

4.4

/5

282

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.87/10

Reviews by rating

Pros and cons

The team is very knowledgeable, helpful and friendly. Combined with a solid platform, our experience has been outstanding.
It is focused and the team has managed to get the basics right - solid and reliable inventory management, a simple and easy to use interface, responsive and fast.
A benefit we've discovered after implementation is the outstanding email and phone support.
After a hard sales pitch, they stole £1,500 from our business without providing one iota of value. When we tried to cancel, they charged us nearly a full year of fees and failed to return our funds.
Inability to add the cost of distribution onto a sale to know how it's affected margin. Lack of selection of Xero chart of accounts codes for stock journals.
Some functionalities missing for manufacturing environment. Sales Pipeline management integration is not there yet.
Filter reviews by

Overall rating


Company size


Industry


Time used


282 reviews

Recommended

AvatarImg
AvatarImg

Lena R.

Owner

Food & Beverages, 1-10 employees

Review source

Overall Rating

Easy to Use and Efficient

Reviewed a year ago

Transcript

Lena: Hi, my name is Lena. I'm a CEO and executive chef. I give Unleashed five stars. For more reviews...

AvatarImg
AvatarImg

Will M.

General Manager

Food Production, 1-10 employees

Review source

Overall Rating

Amazing Inventory Software

Reviewed 2 years ago

Transcript

Will: I'm Will. I'm a CEO. Today, I'm rating Unleashed five out of five. More views like this, click...

LM
AvatarImg

Laura M.

Food & Beverages, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Integrating with Shopify

Reviewed 5 years ago
Pros

Lauren has been an absolute star. Had a few problems connecting the Shopify integration with Unleashed and she guided me through it all. Hurrah!

Cons

Can be a bit tricky to get your head around, but not bad at all once you've done that. Just need to stick with it!

JS
AvatarImg

Jack S.

Farming, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Otago Fencing Supplies

Reviewed 4 years ago

So far so good. We've taken our time getting everything ready before Go Live and we're already seeing the benefits. Our Customer Service champion has been great. The customer service rep has taken her time to explain everything clearly since inception and has certainly made the whole experience more fluid as a result.

Pros

It's great for multi warehouse visibility. The ease of use is very helpful with on boarding team members.

Cons

Lack of analytical ability within the software.

BR
AvatarImg

Benjamin R.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Lacks even the most basic 'smarts' required for retail inventory management and customer service is woeful

Reviewed 5 years ago

We are an online retail business, running on Shopify, with approximately 2000 SKU's. I've heard good things about U/L from product creators with small product catalogues but this is not a solution for a serious retail business.

Pros

It captures landed costs and margins and is the SaaS platform that can be accessed from anywhere and more convenient to maintain vs. PC based software.

Cons

Good luck integrating with Xero without costly setup via accountants. Extremely limited in terms of real world functionality. We still have not been able to perform a simple stock take due to the systems' considerable limitations and no one on the U/L customer service team is willing to help us beyond explaining Unleashed's limitations and how we must conform to them. Out of the box reporting is woeful. We had to integrate with Power BI to gain any meaningful insights. Customer service team are lovely people but not solution focused. If asking for a (seemingly common sense) solution to a problem, expect many emails back and forth with no resolution.

JF
AvatarImg

John F.

Import and Export, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Unleashed Review

Reviewed 4 years ago

I now have total control over our stock, sales orders and purchase orders

Pros

Ease of use and support in getting it up and running

Cons

Reporting could be better, more options to customise

AR
AvatarImg

Verified reviewer

Retail, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A Necessity for Small Businesses!

Reviewed 4 years ago

Unleashed is a necessity for small businesses growing in the e-commerce industry. We’ve significantly reduced our inventory turn ratio and improved operational efficiencies when accounting for stock levels and improving procurement processes. Unleashed’s e-commerce integrations (specifically Shopify) allows you to automate inventory reporting so that you can be sure you do not oversell product that...

Pros

- Support / Knowledgebase - Integration Capabilities (E-Commerce, Accounting, Forecasting, etc) - Ease of Use / Application Setup - Reporting Capabilities - Kitting / Bill of Materials - Auto-Assemble / Auto-Complete (Can automatically build an assembly when shipping or completing an order.)

Cons

- Document Customization - Taxes - Auto-Assemble (I wish the system could auto-assembly hierarchy of Bill of Materials instead of just the top/main product level.)

AvatarImg
AvatarImg

Kirsty D.

Construction,

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

A smooth on-boarding

Reviewed 5 years ago
Pros

On boarding was a relatively simple process. I have no experience in setting up new systems but this was smooth and if I got stuck at any point, the Unleashed on boarding team was super helpful. The support team (via email) have had a remarkably fast response time and have been great in responding to any issue I have had since! Training our small team to use the software was quick and easy and...

Cons

A lot of our stock we buy from our sister company which means that the inventory is not 'in stock' this means we need to do a purchase order for ever sales order which is quite some extra work. Also you have to pay for phone support on my plan which I feel sometimes I just need whenI need to sort something - but we don't pay and the email support has been great so it's not a big deal! :)

AR
AvatarImg

Verified reviewer

Electrical/Electronic Manufacturing, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Migration to Unleashed and Xero from Sage 50

Reviewed 6 years ago
Pros

We are a large electronic component distributor and have had many issues using sage for inventory. With so many work arounds we decided to look around and eventually after considering all the options decided on Unleashed. Unleashed for us prodvides everything we need regarding our distribution needs, we import from the USA and Europe and it makes it super easy to track our purchase orders straight...

Cons

Not really found any yet, but as a distributor we would like to see a labelling facility for our products added at some point to the system. We have however spoken to the UK team and they are aware of this and hopefully it will be coming at some point.

AR
AvatarImg

Verified reviewer

Consumer Goods, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Platform - so easy to use

Reviewed 2 years ago
Pros

I use Unleashed daily as a key tool to be able to perform most aspects of my role. Without this, my job would be a lot more difficult! Their Customer Service team are outstanding and have often gone above and beyond when we have hit them with a particular challenging query. I would recommend Unleashed to anyone looking for a comprehensive, easy-to-use ordering, inventory and customer management system.

Cons

Nothing that comes to mind. It is all pretty straight forward.

AR
AvatarImg

Verified reviewer

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Tried a few, BEST inventory software for SMEs, robust useful features, saves me time and money.

Reviewed 5 years ago

Everything i need for a SME inventory software package.

Pros

Always adding new stuff. Its not so huge its overwhelming with unused features at a cost. Has all i need and is intuitive to learn. Lots of integrations so it can turn into a powerful component of a solid performing ERP.

Cons

Looking at what Xero offers and the price for it, i would have liked Unleashed to be a bit cheaper. They have an Iphone app... i wish they would make one for Android.

AR
AvatarImg

Verified reviewer

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

We absolutely love Unleashed at 1 in 6 Snacks

Reviewed 5 years ago
Pros

My favorite feature about unleashed is that it allows for us to keep up with not only finished product inventory, but also lets us keep up with materials. Without this program, i would be lost

Cons

I wish that there was a way to set up automatic repeat orders. This would act as a reminder, and would save time.

KT
AvatarImg

Kyle T.

Textiles, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Unleashed Power Users

Reviewed 6 years ago

We have been using Unleashed Software for the past two years and it is great. We are manufacturers of decorative throw pillows. It is very hard to find a similar system that offers Bill of Materials and the type of manufacturing understanding as there is in Unleashed. It is very easy to use but complex enough to meet all your needs. We must ship 500 orders a week and produce 1500 items a week...

Pros

It's ease of use. It's attention to detail in managing the data. It is fairly quick in accessing the data. We have thousands of records and it seems to access it all very quickly. The customer support is great too - they are always available to answer our questions.

Cons

We would like to see more integration with US shipping integrators, such as, Ship Station or similar.

SG
AvatarImg

Steve G.

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great software for general day to day operations

Reviewed 6 years ago

Bought our invoicing and stock system together so it saved double handling. We just need to implement Zero software to enable it to be fully streamlined.

Pros

cloud based system, easy to use and complete dashboard in you face on a daily basis. Easy to train staff on how to use the software as it's intuitive. Love the help desk support and normally resolve a problem within a day.

Cons

Reporting... There are some reports that I need out of the system where I can't get the information required unless I create a number of reports and then spend hours merging them. It would be good to have some sort of report writer to be able to do the reports that aren't in the standard list. Backorder releases... this is a time consuming exercise if you have multiple BO for the same product. My...

LS
AvatarImg

Luke S.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Essential Stock Management Suite

Reviewed 4 years ago

Unleashed is the beating heart of any product-based business providing full visibility across the supply chain. Unleashed provides us intelligent solutions in all areas key to our success such as purchasing/landed costs, product management across different systems, omni-channel sales management, production and reporting. Unleashed's support is second to none, the experts at Unleashed provide timely advice to help us make the most of the platform's functionality.

Pros

- Extensive Xero integration with tracking categories and product-level alternate GL codes - Probably the best production capabilities in it's space - Fast and easy pick/pack/dispatch module - Purchasing and Landed Costs are a breeze - UI is refined and looks pretty slick

Cons

- Lack of mobile stock management app - FIFO product costing (Unleashed uses average cost model) - A basic Point of Sale would be nice!

HF
AvatarImg

Hamish F.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Users for over five years. Our growth has been supported by superb scalability and enriched features

Reviewed 6 years ago

Great inventory management and integration.

Pros

API integration directly with leading accounting platforms and CMS. Powerful search functionality. Ability to customise and fine-tune everything as desired. Simple things like bulk updates through CSV files.

Cons

Can be slow to use. Not all of this is due to the performance of Unleashed, as local internet capability may be a factor. Though there could be speed improvements. Reporting is good but not great, though I know this is currently being addressed. Reconciliation between accounting software and Unleashed can be tricky, though this is more an internal issue. API connection can falter, though this can be managed easily from within Unleashed (for Xero).

PB
AvatarImg

Phil B.

Building Materials, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Generally works well but a bit slow at times even now we have a very fast internet connection.

Reviewed 6 years ago

See previous comments

Pros

Easy to use I assume it is value but do not know the cost. Allows you to invoice without stock being in system

Cons

Drop down lists too short should have more in the lists and a scroll feature always not just sometimes. this makes it very slow to check stock as you need to use the arrows on the stck card to scroll instead of the drop down at the search bar. Limited search of client database Product Comments section is in a column- would be better if you could type a line of comment across the page as per the product description. not a 9 character line 10 lines long in the column looks unprofessional on quotes and wastes lots of paper.

AR
AvatarImg

Verified reviewer

Logistics and Supply Chain, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Unleashed is amazing and Customer support is second to none

Reviewed 4 years ago
Pros

Easy to use and great support. Easy to use and great support.

Cons

not link to Xero with respect to payments and deposits

AvatarImg
AvatarImg

Linda M.

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Unleashed support is exceptional with the team going to all lengths to resolve issues and queries.

Reviewed 6 years ago
Pros

Unleashed is logical in its use and the design means it is easy to find everything. It has the functionality to cover most business operations. The pricing is good and I like that Premium Support is required for just four months. Most clients have their operational queries sorted by then. It provides clear and concise information about product sales. The integration with Shopify saves so much time as orders don't need to be manually entered. This is a great feature with businesses moving more online.

Cons

The removal of negative inventory. Most clients require this feature even if just to overcome timing of getting new stock arrivals recorded. It's somewhat inflexible when purchase orders have been placed and invoice arrives with a different purchase price. The item prices cannot be amended. The Dashboard sales figure is based on sales order completion date rather than sales order actual date. This creates a discrepancy in sales between Unleashed and Xero.

ZN
AvatarImg

Zama N.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

I have found that Unleashed is very user friendly

Reviewed 5 years ago
Pros

The fact that it's online and not server based, I can work from anywhere I want. It is very convenient for people who travel a lot, the phone app is also an added benefit to the programme.

Cons

Being unable to amend transactions once completed like you can in Xero, people make human erros and sometimes they need to be able to fix their mistakes. Also the fact that it allows for an invoice to be generated before the stock is depatche becomes a bit of an issue. Another thing Unleashed needs to allow more restrictions, for instance allow the admionistrator to block certain users from pulling stock from other warehouses that don't belong to them. Currently warehouses are available to anyone who is a user in the company.

Nd
AvatarImg

Nikki d.

Wine and Spirits, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Setup is critical for successful daily processing & reporting in Unleashed

Reviewed 6 years ago

Easy to use for our staff for processing daily sales invoices. We then also generate a daily sales report showing products shipped to each market. Good process to implement all costs for those parts used to create a finished product. This then gives us great costing for our products.

Pros

Easy to use. Has good costing of products. Works with our accounting software. Provided time is spent in the initial setup, this program works very well on a daily basis for all of our team.

Cons

Layout of reporting could be better and understand you can manipulate most of this to suit what your requirements are.

AH
AvatarImg

Andrew H.

Wholesale, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

fast, easy, reliable

Reviewed 5 years ago
Pros

Unleashed is easy to use and clear format. If there are issues I have always found a fast response to tickets which are kept open until I am 100% satisfied with the outcome. Unleashed is constantly evolving steadily in a useful and good direction

Cons

My biggest issue would be with the forms in document designer. They are not as easy to manipulate as they could be, often this process takes far longer than it should for a minor fix to something as easy as the layout of a pro forma.

AR
AvatarImg

Verified reviewer

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Amazing onboarding support!

Reviewed 4 years ago
Pros

Our company is new to Unleashed but the professional onboarding service has made our system changeover very pleasant and smooth. We were taken care of by the onboarding specialist, all our problems were answered, she's professional and very knowledgeable in the system. It's been amazing learning from her and having her support, changing or starting new systems can be very daunting and rep has helped us make this entire experience absolutely amazing. I highly recommend Unleashed!

Cons

So far it's been great! It can be overwhelming if you haven't used a detailed inventory system like this before, but with the onboarding support, you'll find all the things you were feeling overwhelmed about will be fine after speaking to the support team.

KW
AvatarImg

Kris W.

Building Materials, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Very easy to navigate, easy to train learners as language used is consistent with warehousing.

Reviewed 5 years ago

Better understanding of raw materials through production process and finally to customer.

Pros

Being able to automatically open new windows for product information, real time stock on hand reports for different warehouses.

Cons

That you can purchase any product from any supplier.. even though that product has a default supplier against it. Very hard when we have 4000 products...when we are keying Purchases that there is nothing stopping someone from order it from the wrong supplier.

AvatarImg
AvatarImg

Norm D.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

We've been using Unleashed now for almost 12 months and we are generally happy with our decision

Reviewed 5 years ago

True stock control and seamless invoicing integration with XERO

Pros

It's militant about recording data. That's a good thing. You can't "fudge" the numbers. The interface is beautiful and a good deal of the functionality works well. For the money it's still our pick and we are glad we made the jump. Connects with XERO pretty much perfectly.

Cons

Documentation and higher level support, particularly when it comes to API integration. We did eventually get there... but there's a resistance to "unleash" their higher level support staff. There are still a number of gaping holes in some of the workflow and logic, but this is being improved upon constantly. The speed of the system could also do with some help... which hopefully some of the new money will go towards.

AR
AvatarImg

Anthony R.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

It is a software like MYOB, you can invoice customers, draw up quotes, and has an inventory system.

Reviewed 5 years ago
Pros

Very streamlined and easy to use, easy to write up quotes and search products, simply to group customer invoices and send them altogether as monthly or quarterly statements what have you. Easy is the word id use to describe this program.

Cons

It would be nice to be able to drag and drop products when drawing up a quote for customers which would make it even easier then having to keep selecting 'Move Up' or 'Move Down'

AR
AvatarImg

Verified reviewer

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

This product is excellent

Reviewed 5 years ago
Pros

This is a very comprehensive product combined with a user-friendly intuitive interface. We are a laboratory that does tests and research. Managing our inventory is normally a real pain, but unleashed has helped us control what we do. Since we're working with formula's, it was really hard to find a competitive product that could deal with multilayered BOMs. Unleashed exceeded our expectations. They also keep adding features which is great. Integration with Quickbooks is also very handy. Additionally their customer support is very fast and accurate with punctual follow up.

Cons

Nothing negative to mention based on the price/quality that is offered. I just hope they don't raise prices.