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Unleashed Reviews

Reviews summary

Pros

It is very detailed and keeps everything together. For food products best before date tracking is fantastic and all order processing paperwork is quality, customisable and very quick to print.

Jordan D.

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Moving across to Unleashed has encouraged me to improve my profit margins, sped up the quotation process and ensure that I have popular components on hand.

Kim W.

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The ability to have a full on inventory system for a much cheaper price than SAP is brilliant. The automatic syncing with Xero is extremely helpful.

Uwais A.

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Cons

Dealing with 2 of the reps at Unleashed was incredibly frustrating. Their response to the failings of the connector was that it wasn’t their problem.

Paul L.

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After a hard sales pitch, they stole £1,500 from our business without providing one iota of value. When we tried to cancel, they charged us nearly a full year of fees and failed to return our funds.

Alexander W.

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Can't go back and reverse errors and have to do lots of credits to correct errors. Could do with a report that give a total of invoice transactions rather that item total number.

Kathy P.

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Overall rating

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92%
positive reviews
96%
would recommend this app

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272 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Heavy on Features, Easy to Use Inventory App that connects with Xero and QBO

Reviewed 2 years ago

Using Unleashed I finally have a process for everything inventory related in my business from purchasing, manufacturing, through to pick/pack/dispatch/invoice and everything in between. Staff finally have to tools they need to do their jobs effectively without resorting to a series of unconnected spreadsheets. I can see at any time my stock on hand, what products, product categories, customers and customer segments are making me the most revenue and margin. I can now use that information to offer the right products to the right people at the right price and the right time :D

Pros

Despite being feature-rich Unleashed is easy to use. Staff pick up their parts of the process quickly. It's worth noting that Unleashed is also the ONLY inventory app in the Xero space that does manufacturing well. Unleashed also has flexible and easy to use reporting that doesn't require a computer science degree. Any staff member can retrieve and customise the reports they need to do their jobs.

Cons

At the time of this review Unleashed does not: - Provide stock on hand at the bin level (unless all products of that SKU are in the same bin) - Provide demand forecasting

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We've Grown With Unleashed

Reviewed a year ago

It is great that we can contact Unleashed and speak directly with someone who can help us with our issues, its the great people and service at Unleashed that makes them a valuable partner for our business.

Pros

Unleashed is user intuitive for navigation and it is easy to jump from one screen to the next using the hyperlinks.

Cons

When we started with Unleashed, the pricing options weren't flexible enough for us; however Unleashed took on board our recommendations and now have pricing options that work very well for us.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Unleashed Review

Reviewed 2 months ago

Ability to integrate with bar-coding and inventory tracking hardware

Pros

Assembly of materials especially the auto-assembly feature saves a lot of time I also like the availability of a mobile app making approval & completion of sales orders super efficient

Cons

Lack of core accounting capabilities unless cannot be connected to banks and also the software randomly renders pages incorrectly

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MAGENTO STORE OWNERS, BEWARE UNLEASHED!

Reviewed 2 years ago
Pros

It works well with Xero

Cons

They lied about how well it would work with Magento 2. We bought Unleashed specifically because they told us they supported Magento 2 and that any orders placed on our Magento store would be fed through to unleashed and stock updated and fed back to magento. They told us this would be done through a 3rd party app and we paid them £300 extra for the privilege. After over 8 months of set up and going...

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  • Value for money
  • Ease of use
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  • Likelihood to recommend10/10

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Outstanding, robust piece of software

Reviewed 3 months ago

The team is very knowledgeable, helpful and friendly. Combined with a solid platform, our experience has been outstanding.

Pros

Unleashed (and the designers behind it) are outstanding. It is focused and the team has managed to get the basics right - solid and reliable inventory management, a simple and easy to use interface, responsive and fast. We find quotes, sales orders, purchase orders, and reports easy to use. Every part of the software has careful thought behind it - and it has guided us as an electronics manufacturer during our expansion. The ability to have a perpetual inventory has transformed how we manage our accounts and allowed us to make better decisions about prices and margins. The ability to add serial numbers, and the interface between Xero and Unleashed, is great.

Cons

It might be useful to be able to merge customers where there are duplicates. It might also be useful to be able to split large customers (e.g. a care home group with 100 + homes) into different subdivisions of the main account - although this is probably straying outside the inventory management purpose of the software. At the moment, we just select the appropriate delivery address from the drop-down which works fine - but it would be nice to be able to add notes under a particular site (e.g. a technical note).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Otago Fencing Supplies

Reviewed 2 years ago

So far so good. We've taken our time getting everything ready before Go Live and we're already seeing the benefits. Our Customer Service champion has been great. The customer service rep has taken her time to explain everything clearly since inception and has certainly made the whole experience more fluid as a result.

Pros

It's great for multi warehouse visibility. The ease of use is very helpful with on boarding team members.

Cons

Lack of analytical ability within the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Unleashed Review

Reviewed 2 years ago

I now have total control over our stock, sales orders and purchase orders

Pros

Ease of use and support in getting it up and running

Cons

Reporting could be better, more options to customise

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product. Great Service.

Reviewed 2 years ago

The rep was amazing and helped get rolling quickly and efficiently. Great response to the few issues we had ramping.

Pros

The customer service and on boarding process is great.

Cons

Rigidity in reporting and access to the data.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Finally great customer service from [SENSITIVE CONTENT HIDDEN]

Reviewed a month ago

Until recently we have had issues with the reporting and invoicing but now after working with [SENSITIVE CONTENT HIDDEN] from customer service we have everything sorted.

Pros

We have found Unleashed to be very reliable.

Cons

The fact that it doesn't have forecasting.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Unleashed

Reviewed 10 months ago

Overall we are very happy with unleashed. It has served us well for many years.

Pros

Unleashed is a very easy piece if software to use. we have used it to manage our stock levels and sales for many years now. It's very easy for all our users to pick up and run with.

Cons

We don't have any bad things to say about Unleashed. It does exactly what it says it will and always works when we want it to.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Necessity for Small Businesses!

Reviewed 2 years ago

Unleashed is a necessity for small businesses growing in the e-commerce industry. We’ve significantly reduced our inventory turn ratio and improved operational efficiencies when accounting for stock levels and improving procurement processes. Unleashed’s e-commerce integrations (specifically Shopify) allows you to automate inventory reporting so that you can be sure you do not oversell product that...

Pros

- Support / Knowledgebase - Integration Capabilities (E-Commerce, Accounting, Forecasting, etc) - Ease of Use / Application Setup - Reporting Capabilities - Kitting / Bill of Materials - Auto-Assemble / Auto-Complete (Can automatically build an assembly when shipping or completing an order.)

Cons

- Document Customization - Taxes - Auto-Assemble (I wish the system could auto-assembly hierarchy of Bill of Materials instead of just the top/main product level.)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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How good is it when things just work

Reviewed 4 years ago

Unleashed has been a breath of fresh air for my company. We have pushed the boundaries with what we expected from unleashed we have a mobile workforce with reps aged from young to old / We have reps from our industry and some from beyond / we run multiple warehouses we have 1000's of sku numbers / we have multiple suppliers for the same product and I can not praise this system enough. The system...

Pros

It Just Works

Cons

A couple of features need to be added for my business but these are in the pipeline.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Unleashed Power Users

Reviewed 4 years ago

We have been using Unleashed Software for the past two years and it is great. We are manufacturers of decorative throw pillows. It is very hard to find a similar system that offers Bill of Materials and the type of manufacturing understanding as there is in Unleashed. It is very easy to use but complex enough to meet all your needs. We must ship 500 orders a week and produce 1500 items a week...

Pros

It's ease of use. It's attention to detail in managing the data. It is fairly quick in accessing the data. We have thousands of records and it seems to access it all very quickly. The customer support is great too - they are always available to answer our questions.

Cons

We would like to see more integration with US shipping integrators, such as, Ship Station or similar.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Unleashed Software Review

Reviewed a year ago

Outstanding. We went live with Xero and Unleashed on October 1, 2018. We chose both on the basis of their respective features, and the tight integration. As a side note, we also went live with Gusto for the same reasons. I believe what has distinguished each application is the ease of use, and the tight alignment with theory and practice. Regarding Xero and Unleashed, we hold separate weekly Management...

Pros

Ease of use, theoretical correctness, and tight integration with Xero, our accounting and financial reporting software. A differentiator was also the training videos and online support. A benefit we've discovered after implementation is the outstanding email and phone support.

Cons

Unleashed does not account for RMA (return material authorization) transactions.

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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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we are very happy with unleashed, thank you.

Reviewed 4 years ago

The benefits allowed us to Completely all be on top of Inventory management, as we have a component based business (beauty products that we assemble we can see when we need to re order easily) The fact is can work with XERO easily our accounting system. We really like it and saves us valuable time we can spend on customer service and sales..

Pros

Love that we can see all of orders for each client separately as well as whats to ship. We love the inventory tracking and the dashboard which is easy to navigate.

Cons

Sometimes when entering a persons email in the contact file.. a box say you must enter a correct email.. this happens a bit which is strange as never did initially for first year. Now in April & May its happened.. I wish that when placing an order, it would PULL into that order (for the ONLINE VIEWING ONLY) the stores email and phone number PARTICULARLY for each separate SHIPPING to address as that...

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  • Ease of use
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  • Likelihood to recommend10/10

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Great software for general day to day operations

Reviewed 4 years ago

Bought our invoicing and stock system together so it saved double handling. We just need to implement Zero software to enable it to be fully streamlined.

Pros

cloud based system, easy to use and complete dashboard in you face on a daily basis. Easy to train staff on how to use the software as it's intuitive. Love the help desk support and normally resolve a problem within a day.

Cons

Reporting... There are some reports that I need out of the system where I can't get the information required unless I create a number of reports and then spend hours merging them. It would be good to have some sort of report writer to be able to do the reports that aren't in the standard list. Backorder releases... this is a time consuming exercise if you have multiple BO for the same product. My...

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  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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A perfect platform for inventory management

Reviewed 3 years ago
Pros

This is a superb application which helps you to manage your inventory effectively and efficiently. It allows you to track your stock details in real-time across different locations. It helps you in taking better data-driven business decisions. Its interface is very simple as well as supportive as one can operate it by using training resources. It allows you to prepare invoices without having stock...

Cons

This application is not so much flexible as its UI is very complex, overwhelming complexity, etc. It is not customizable which leads to the lack of functionality. It has some problems in adjusting dates as it is very difficult in real-time tracking of stock. Some users want this application to be integrated with Xero as well as US shipping integration like ship station, etc.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It does everything we need and more!

Reviewed 3 years ago
Pros

After trialing a number of Inventory systems, I decided on Unleashed. It was perfectly suited to our business model as we needed multiple warehouses, the ability to create a bill of materials, assemble products and work in multi-currencies, oh and with the simple integration with Xero it was a definite winner! I'd initially signed up for a trail version of Unleashed just to see if it really did do...

Cons

Sometimes it can be a little slow logging in, however that is probably our internet connection as we are in North Wales rather than a bug in Unleashed itself. We are on the Medium Plan which suits our business perfectly. I think the costs could escalate quite quickly for larger businesses.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We think Unleashed is excellent, the ability to see our true margin is a fabulous feature.

Reviewed 3 years ago

Multiple warehousing, accurate reports and inventory control.

Pros

The ability to see our stock holding over multiple warehousing was one of the reasons why we moved to Unleashed. It offer a huge range of features without the expense of going to large program. It integrates with our accounting program almost instantaneously. The reports are excellent. It has enabled us to determine our true cost of product with the ability to add charges such as freight. The onboard team and customer support is excellent.

Cons

The sales app for iphone is a great tool with one exception, this is the fact that all users are able to see the sell price of all customers. This has meant that our sales reps, who are not privvy to our reseller pricing, are able to see the price that our resellers are paying for product. This is not desirable nor acceptable to us and therefore we are still using another sales order system for...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Unleashed Software

Reviewed 4 years ago

After coming from a large multinational company with in-house adapted accounting/warehouse/manufacturing software we were delighted to find Unleashed fulfilled most of our requirements for our new start up company. Although no where near the scale of our previous company we still required multi-currencies, multi warehouses, bills of materials and costs added to our overseas purchases all of which...

Pros

Back orders generated automatically on unfilled sales orders Batch tracking on sales orders Customer service communication is great

Cons

Cannot have multi purchases orders grouped together and enter other costs (i.e. import charges and overseas freight) and generate back orders on the unfilled purchase order

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Essential Stock Management Suite

Reviewed 2 years ago

Unleashed is the beating heart of any product-based business providing full visibility across the supply chain. Unleashed provides us intelligent solutions in all areas key to our success such as purchasing/landed costs, product management across different systems, omni-channel sales management, production and reporting. Unleashed's support is second to none, the experts at Unleashed provide timely advice to help us make the most of the platform's functionality.

Pros

- Extensive Xero integration with tracking categories and product-level alternate GL codes - Probably the best production capabilities in it's space - Fast and easy pick/pack/dispatch module - Purchasing and Landed Costs are a breeze - UI is refined and looks pretty slick

Cons

- Lack of mobile stock management app - FIFO product costing (Unleashed uses average cost model) - A basic Point of Sale would be nice!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Don't think about it, just do it.

Reviewed 3 years ago
Pros

Unleashed is nothing short of amazing. We deal with importing goods from continents all over the world all batched in varying volumes, which was a total headache. We went from 15+ spreadsheets to something so slick it has greatly reduced my time needed. In fact, when I added up the time to manage the spreadsheets it totalled 248hrs per year. Learning the terminology was a bit tricky, to begin with, and with our many bulk products breaking down to smaller units it took a while to get everything into the system but with the help of the unleashed team and the training program, I have everything in the system running and I would not look back. I only wish I did it sooner. Don't think about it, just do it.

Cons

Terminology is a bit hard to figure out if you are new to this field. It would be great if there was an android based app as well! You can use the site online but its not as slick as the iphone app.

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Easy to use and powerful integrations

Reviewed 3 years ago
Pros

I am the owner of a very small jewellery making business. I used to use excel spreadsheets to keep track of my inventory components, purchases and completed pieces. Moving across to Unleashed has encouraged me to improve my profit margins, sped up the quotation process and ensure that I have popular components on hand. Using Assemblies and Bills of Materials ensures that I am quoting at the most up-to-date prices. I also like being able to store images against inventory items. Finally, I love the integration with Xero.

Cons

The templates for invoices and sales can be cumbersome to use. Being able to move text elements and have them snap to a grid wold help (i know there have been some updates recently but I have not tried them yet, so this may be solved).

Overall Rating
  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Users for over five years. Our growth has been supported by superb scalability and enriched features

Reviewed 4 years ago

Great inventory management and integration.

Pros

API integration directly with leading accounting platforms and CMS. Powerful search functionality. Ability to customise and fine-tune everything as desired. Simple things like bulk updates through CSV files.

Cons

Can be slow to use. Not all of this is due to the performance of Unleashed, as local internet capability may be a factor. Though there could be speed improvements. Reporting is good but not great, though I know this is currently being addressed. Reconciliation between accounting software and Unleashed can be tricky, though this is more an internal issue. API connection can falter, though this can be managed easily from within Unleashed (for Xero).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great stock management system

Reviewed 4 years ago

Unleashed is a robust inventory management system. I researched all the major systems prior to choosing Unleashed. I liked the simplicity of integrating Unleashed with Xero (accounting system), and I liked the easy to use interface which Unleashed offered. Unleashed keeps us on top of our stocks at all times.

Pros

This software keeps us completely on top of our stocks at all times. With over 100 warehouse locations it is critical for us to keep on top of our stocks, and Unleashed makes sure we can do this easily and quickly.

Cons

Nothing really, Unleashed make an effort to listen to their customers comments and if enough people say the same thing, they make changes accordingly, no real complaints.

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