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Maggie R.
Computer Software, 51-200 employees
Used daily for 2+ years
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It was okay - great for us, terrible for clients.
The service cloud + CRM in Salesforce is a great combo to know everything you need to know about a client before contacting them!
Even if you are using the CRM, the experience for the client is not great. It's almost like you need to know how to use Salesforce before you can use their service cloud, and most of our clients have never even heard of Salesforce, wildly enough.
Irfan A.
Management Consulting, 51-200 employees
Used daily for 2+ years
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As a developer during my last three years I have worked in two different companies and they both were using salesforce and I have learnt a lot and its been great experience.
As a developer I love how flexible the system is we can customize it to a great level according to our needs. Not so many of bugs in the system it's stable and very mature Our sales team is very happy to manage sales and get insights of data They are changing to new layout which is advance look and feel and looks great
One can take a bit more time to learn salesforce because the system is too big and its not easy to keep track of things Its expensive but considering the features it provides a I think price is fine