Service Fusion - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate Service Fusion's service history capabilities. They report that it allows them to view detailed work records, photos, and notes from past visits, which is valuable for client communication and warranty claims. Users indicate that it helps in forecasting services and replacements. However, they mention that accessing specific equipment history can be cumbersome, requiring multiple clicks. They find it important for tracking repairs and dealing with warranty work, despite occasional server downtime issues. Of the 17 Service Fusion users who gave detailed accounts of their use of Service History, 100% rated this feature as important or highly important.

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“Its a big deal for us to be able to look back and see work details and photos of past visits. This is also a way to mitigate liability and speak intelligently to clients about the particulars of each visit. ”

LC

Lewis C.

Field Manager

“Keeps history not only by customer but you can also access specific equipment history. Only issue with this is you will be clicking each individual job one at a time. When a customer asks to email history on a specific piece of equipment...forget-about-it.”

Miguel F.

Director of Operations

Users report that Service Fusion's mobile access is essential for their technicians in the field. They indicate that it allows techs to track jobs, add photos, and manage work orders on-site. Reviewers appreciate the ease of use on tablets and phones but note the lack of offline access and some limitations on mobile functionality. They find it beneficial for job dispatching and accessing customer information, although they mention that picture uploading can be cumbersome. Of the 36 Service Fusion users who gave detailed accounts of their use of Mobile Access, 94% rated this feature as important or highly important.

Reviewers highlight Service Fusion's scheduling capabilities as highly valuable. They find it easy to schedule jobs, use drag-and-drop functionality, and view technician assignments on the dispatch map. Users appreciate automated customer reminders and status color coding. However, they mention issues with multi-day scheduling and the need for better month navigation. They report that it keeps their operations organized and efficient, despite occasional server downtime and layout adjustment challenges. Of the 35 Service Fusion users who gave detailed accounts of their use of Scheduling, 94% rated this feature as important or highly important.

Users report that Service Fusion's billing and invoicing capabilities are efficient and easy to use. They appreciate the ability to email invoices and track their status, which improves cash flow. Reviewers mention the integration with QuickBooks, although they note occasional syncing issues. They find on-site billing convenient for service techs. However, they express concerns about limited credit card processing options and the need for additional capabilities like credit memos and void transactions. Of the 27 Service Fusion users who gave detailed accounts of their use of Billing & Invoicing, 93% rated this feature as important or highly important.