ShipMonk Features & Capabilities

ShipMonk

Dynamics 365

ShippingEasy

ShipMonk helps ecommerce brands scale through technology-driven fulfillment solutions that enable entrepreneurs to stress less and grow more. We’re America’s lead third-party logistics provider with 2,000+ team members across 12 state-of-the-art 3PL facilities in the US, Canada, Mexico, and Europe.

3PL Management

Activity Dashboard

Activity Tracking

Air Shipping

Alerts/Notifications

Backorder Management

Barcode Recognition

Barcode/Ticket Scanning

Barcoding/RFID

Billing & Invoicing

Bills of Lading

Carrier Management

Claims Management

Contact Database

Container Shipping

Cost Tracking

Cross Docking

Customer History

Customizable Branding

Customizable Reports

Data Import/Export

Data Synchronization

Data Visualization

Delivery Management

Delivery Tracking

Demand Forecasting

Document Management

eCommerce Management

For 3PLs

Forecasting

Freight Shipping

Geographic Maps

Ground Shipping

Import/Export Management

Inventory Auditing

Inventory Control

Inventory Management

Inventory Optimization

Inventory Replenishment

Inventory Tracking

Invoice Management

Kitting

Label Printing

Location Tracking

Mobile Access

Multi-Channel Management

Multi-Location

Ocean Shipping

Order Entry

Order Fulfillment

Order Management

Order Tracking

Package Tracking

Parcel Shipping

Process/Workflow Automation

Product Identification

Purchasing & Receiving

Quotes/Estimates

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Receiving

Reporting & Statistics

Reporting/Analytics

Returns Management

Route Optimization

Routing

Search/Filter

Self Service Portal

Serial Number Tracking

Shipment Price Calculation

Shipment Tracking

Shipping Labels

Shipping Management

Shipping Services Integration

Special Order Management

Status Tracking

Stock Management

Third-Party Integrations

Transportation Management

Warehouse Management

Fishbowl

NetSuite

Cin7 Core

ShipStation

Multiorders

Cin7 Omni

Logiwa WMS

Odoo 

VeraCore

Infoplus

Shippo

Switching from warehouse shipping to a 3PL, saving us valuable time as entreprenuers and ensuring our customers have a high quality experience. 

Our onboarding specialist

Dear Andrea, 

Thank you for submitting this review of your experience with our 3PL. We're so glad to hear that you have had an exceptional experience with our support team, particularly during your oboarding process and launch. We appreciate the feedback. Please let us know if there is ever anything more we can do to set up your business for success, and thank you for being a valued ShipMonk client. 

Made to feel you are their only client

Dear Richard,

Thank you for this review! We are so glad that your journey with ShipMonk and our Client Experience specialists has been phenomenal. We'll be sure to share this feedback with the team. Please let us know if there is ever anything else we can do to set up Relaxed Travelers for success, and thank you for being a valued ShipMonk client. 

We have been using Shipmonk for about 9 months, we originally had a lot of problems getting our online stores setup with their system, they don't have any open apis or any way to do stuff if you have your own manual store, but it ended up working well enough once we moved to shopify. 

Then this holiday season we ended up having a shipment come in late, we reached out to them to get them to schedule a pickup so that we could still get it delivered on time, we were told this would be fine and tried to schedule a delivery as soon as possible with them. It took them 2 weeks of us messaging them and 3 days of our shipment sitting at the port for them to tell us they couldn't. We could have scheduled another pickup but decided this would have been better. We ended up getting it shipped the next day and again told that they would ship them out that day, they had also sent out an email that as long as we had our product there on time they could ship it out by Saturday. It then got to Tuesday morning and a bunch of printers still were not correctly shipped out and they had not correctly scanned the products for Fedex delivery so we have no guarantee that they will be shipped on time. Over the entire course of this we talked to about 6 different customer support people and were constantly told different things. Their mixed messages cost us thousands of dollars and the best they said is they assign us to another customer support specialist.

Bad support teams

Hello,
We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. 
We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. 
We hope to hear from you soon. 
Thank you for being a valued merchant.

Quality of shipments is not the best all of the time for our products

Hello Jessica,
Thank you for taking the time to offer feedback about your experience as a client with ShipMonk.  We're privileged to have your business and look forward to assisting the continued growth of your brand. We will forward over your feedback to our support team to see where we might be able to improve on your concerns surrounding packaging and follow up soon. Thank you!

We trust that our products and orders and being shipped out efficiently and correctly — we are able to set it and forget it and are grateful to have such a reliable extension of our business!

The best DTC 3PL

Fantastic Onboarding Support

Shipmonk has been a great business partner for Truvani. Their software is a pleasure to use, but they really shine in their customer service. Inventory is accurately managed and customer orders generally go out in a timely manner without incident. The customer service team is responsive, results driven, and willing to work with us on special requests/projects as they come up. They always push for the best outcome in any scenario, which goes a long way for us.

Shipmonk Provides a Great Customer Experience

I've worked with Shipmonk for over 2 years.  We switched over during black Friday which could have been a total mess.  But the integration was smooth and painless.  Ever since then, we love how responsive they are with any issues that rise up.  We identify, locate the root cause, fix and move on.

Essential to running a crowing D2C business

Awesome Third Party Logistics

Dear Chloe, 

Thank you for submitting this review of your experience with our 3PL. We're so glad to hear that you have had an excellent journey with our Client Experience team. We appreciate the feedback. 

Please let us know if there is ever anything more we can do to set up your business for success, or if you would like to review your billing options with your direct account manager. You can always feel free to reach out to us at: support@shipmonk.com

Thank you for being a valued ShipMonk client. 

Their support reps are terrible. During COVID they hired a bunch of teenagers to manage the support and when you open tickets you get responses after 1 week... if not more. Most of the time they don't even understand what's the issue because they have zero experience and you waste your time with them. In the last period we had to call them all the time to try to get something moving.The worse is their [SENSITIVE CONTENT], she should be fired immediately. I wrote her several emails during the last 6 months explaining that the situation was unsustainable and she never took the time to answer.To me these guys are just good with their fancy marketing and have got good sales folks. The moment you start working with them you realise from their bills and their service that you've done a big mistake. Run away from them!

Stay away from them... just fancy marketing and no quality!

Dear Roberto,

We are sorry you have had difficulty with your 3PL experience. Your feedback has been brought to our attention and one of our Client Success team representatives will contact you as soon as possible to discuss your account and try to resolve any issues. Thank you for your patience.

Slow - over and over again, it will take days sometime weeks to process an order;
Inaccurate - they lost products multiple times and blame FedEx.  We have products that was "lost" and magically reappeared; we have order lost and never found.  We have more emails back and forth between our teams and their than ALL OF OUR OTHER VENDOR COMBINED.
Overall - this company is terrible.  The last time we complained, they offered to compensate our lost but we have to sign an agreement to never disclose how terrible their company really is. 


This is the worst provider we have ever dealt with

Hi Alex,
We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. 
We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. 
We hope to hear from you soon. 
Thank you for being a valued merchant.

The technology/software is top notch.  I've visited their facility in Fort Lauderdale and have been extremely impressed with their overall operation.  Since we are a small business, customer service is the most important thing to us.  Shipmonk is incredibly responsive and helped us navigate some issues we had with our SKUs.  The onboarding was a breeze and would rate their customer services a 10/10.

Shipmonk 3PL for health & wellness startups

Moving to ShipMonk eFulfillment from UPS eFulfillment using WooCommerce

While we used it, it was ok, but very expensive.  The problem is that everything costs extra, and it doesn't appear to be related to the actual time it would take to do it yourself.  This is odd because they appear to have a lot of automation in place that should reduce costs, but those cost reductions apparently don't make it to customers.

The process of leaving ShipMonk was mind-blowingly awful.

First, we gave them about a weeks notice that we were leaving and wanted to pick up our inventory. They apparently thought this wasn't enough, but eventually agreed.  When we arrived at the warehouse, our stuff wasn't there.

The poor warehouse staff had to struggle to get the inventory ready.  Apparently nobody from customer service had informed them that we'd be there.

After several hours, our inventory was ready.  It was missing one small package that had been returned, but we didn't particularly care about the package, so we let that go. We loaded the boxes onto our van without using any pallets.

After that, we kept inquiring when we would receive our refund for the fees paid in advance.  For three weeks we kept being told the "offboarding team" would contact us, but nobody did.

Eventually, they charged us for three pallets for our inventory pickup, even though we didn't use any pallets, and the small box we had them dispose of was due to their forgetting to include it in our pickup.  In any case, that little box didn't require a pallet.

Worse, they charged us for an additional month of their minimum picking fee.  This is even though we'd cancelled before the end of the previous month.

So far, there's no indication that they'll return our money.  It looks like we'll need to take them to small claims court to retrieve our money.

If you must deal with ShipMonk, I strongly recommend you use a virtual credit card for them that you can cancel as soon as you decide to end your service.  Don't provide them a way to continue billing you, as fraud appears to be a part of their normal business practice.


Decent warehouse staff, disastrous customer support.  Say away.

Dear Ami,

We are sorry that your experience with our 3PL services was anything short of excellent, and we apologize if that caused you any stress. Our team is glad we were able to engage with you to have a satisfying closing experience, including the refunding of a previous balance. If there is anything else you need, please let us know. If not, and you are still active on Gartner/Capterra, we ask that you please remove this review and others since we were able to connect on the issues raised. Whatever the outcome, we sincerely wish you the best of luck with your business in the future. 

Happiness Engineer is a INCREDIBLE BUSINESS PARTNER

Dear Chelsea,

Thank you for this excellent review of your experiences with ShipMonk and working with Ronald. We're so glad you've been happy with your 3PL service and customer service, and we've shared your feedback with the team. Note that your comments about inserts/free gifts have been heard and they are being passed to the appropriate teams so hopefully changes can be made in the future. Please let us know if there is anything else you need.

It took a month for our account to be closed. Overall, we're really not happy and they misled us. They said there were no hidden fees, sending in products would be easy, and their rates are competitive. Those three things are not true. 

I would never recommend a small business to work with Shipmonk. Maybe a mid-sized business whose products are larger and more expensive. But for us it was an incredible waste of time and money. 

Major issues with the warehouse. For example, we were told a product weighed 4oz. There were dozens of the exact same product with a different print, weighing 0.4oz. I mentioned the discrepancy multiple times. I was given a photo of the product on the scale which clearly said 0.04oz. They still said that the weight of 4oz was correct. I had to respond in ALL CAPS for them to get the point that there was a decimal. This is a logistics company, how can they make that kind of error? 3.8oz difference is almost another tier when shipping First Class. 

Horrible experience as a small cosmetics business

Hi Nicole,
We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. 
We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. 
We hope to hear from you soon. 
Thank you for being a valued merchant.

I was really excited to work with Shipmonk, their service seemed really great. However after  over 1 year with them I'm canceling my contract because of the constant loss of inventory that has occurred.I would only recommend their service if you sell very low value items or sell wholesale in bulk.  

BEWARE: Thousands of dollars of lost or stolen Inventory

Hi Yoshi,
We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. 
We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. 
We hope to hear from you soon. 
Thank you for being a valued merchant.

Poor quality of service with perpetually apologizing and excuses coming from a nice and responsive customer service team. 

Low-cost so it's easy to start up, but you pay over time with their nickel and dime pricing model. 

I suggest you find a different provider. 

You get what you pay for, a low-price for a low-quality.

Hi Jeremy,
We're having difficulty locating your account with us in an effort to validate your review. 
Please reach out to our Customer Experience team at support@shipmonk.com to speak directly with one of our Happiness Engineers. 
Thank you for being a valued merchant. 
We hope to hear from you soon.

Then the problems started. Products that arrived were not showing up in my inventory. The June 1st ship deadline passed with one of the items; my branded boxes being "lost". The tracking info shows that these boxes arrived at Shipmonk May 6th but were not "found" until over a month later.

I have angry subscribers and my boxes have missed both the June and July ship dates. Still no idea when they will be shipped.

The current shippings rates I’ve been quoted are nearly triple what [SENSITIVE CONTENT] quoted me. This is not workable for my nonprofit. If I had known any of this, I would have stayed far away from Shipmonk.

The integration with Cratejoy is not seamless and and there is still no way at this point to automatically send shipping notifications to the customers so I imagine I will be doing this by hand.

Horrible experience, I have warned two colleagues in the subscription box industry to stay away from Shipmonk when they asked me my experience.

Shipmonk put my small nonproft out of business

Hi Katie,
We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. 
We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. 
We hope to hear from you soon. 
Thank you for being a valued merchant.

All in all, very satisfied with their service and the timely delivery of the orders to my customers.


Affordable but high quality fulfillment service

The culture at shipmonk is bad. The company is made up of a bunch of washed up, tired people who just couldn't cut it in other industries. The sad truth is they just do not care to do a good job, and its clear that they do not feel like change is possible. This starts at the management level and permeates throughout the org.

My suggestion is to find an alternative to Shipmonk. Ideally an earlier stage company that is still out to prove how great they are.

Shipmonk is a sick dying company that does not care about you

I'd like to share our experience with ShipMonk's services because we've seen some successes in our collaboration with them. This year, we partnered with them for Section 321 import and fulfillment services to help us manage and reduce inventory import duty and tariff costs. Solid savings so far. Our products are manufactured overseas and imported to North American for sale. We're about 6 months in at this point, and they've been a pretty good partner for us. The Shipmonk team has the right attitude, is responsive, and the fulfillment services are great.We import into San Diego, store in Mexico, and then ship orders into the USA duty free. For Section 321 imports, their services plugin directly from their Mexican fulfillment center, and then that patches directly into their inventory and order management systems platform. So at any point, we can get a pretty clear view of what's going on in our fulfillment ops.All of this has been crucial for us in reducing shipping times and import costs this year. Beyond that, customer deliveries have been reliable and efficient. The onboarding was 1:1 with a dedicated rep and covered most of our questions. We've had a few support tickets in to them since, and the "Happiness Engineers" have been fairly quick and professional. Two thumbs up!

2 Thumbs Up for Shipmonk

Dear David, 

Thank you for submitting this review of your experience with our 3PL. We're glad to hear that you have found success with our 321 import and fulfillment services, along with working with our Happiness Engineers and utilizing our order and inventory management software. Please let us know if there is ever more we can do to set up your business for success, and thank you for being a valued ShipMonk client. 

Overall, this software is CRITICAL because it frees my time, gives me location independence to travel, and enjoy my family without worrying about packaging material, processing orders, or interacting with shipping companies. This software gives me the security and confidence knowing that I am building a sustainable business that can and does run without me needing to be present for every aspect. 

Wouldn't Have Made over $3,000,000 Last Year Without Shipmonk!

We rarely run into any issues with ShipMonk system itself; aside from a few bugs here and there. If anything does occur, our Happiness Engineer hops on it right away. I would like to commend [SENSITIVE CONTENT HIDDEN] for being the best Happiness Engineer we could hope for! He is very responsive, and always helps as best he can. 

ShipMonk Review

Using shipmonk is my biggest regret of of 2021.  Their warehouse is inefficient and incompetent. For a company that specializes in shipments they have misquoted me several times on shipments costing me more and more money.  I have written them off as a learning experience, a very expensive one.

A year long disaster

Hi Jason,
We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. 
We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. 
We hope to hear from you soon. 
Thank you for being a valued merchant. 

ShipMonk Features

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