Proxyclick

iPhone

Web-based

Sometimes the connection isn't working and the program is useless at that point.

Reloading take several times. Sometimes you can not find the information requiring customers and people often gets a little bit frustrated.

Prior to using Proxyclick - we had someone come in and pretend they were visiting an employee.

Not only is this great for the users experience from an ease of use standpoint, but it helps improve communication of what you can provide to your customer, which maximizes quality for your customers.

What I like most about this software is the ease of use. It was so easy to set up, and very user friendly.

Wish there was a couple more features that would be helpful to our workspace, but great service/software overall.

An enhanced visitor experience driven by the team's insatiable appetite to innovate!

I am René Verhoef, 25y old and a active user of Proxyclick. my first experience with Proxyclick was implementing it for the company i worked for, as IT specialist i found Proxyclick very user friendly, the interface & information available on the website are very easy to understand, but as IT specialist there is enough in dept data to work with.
This makes Proxyclick a unique tool for both the new and experienced employees of a company.

The proxyclick expirience leaves a satisfied visitor, and saves the frontdesk a lot of registration time, this is why it pays itself back within weeks of use. on top of that it gives the Building service a unique enmergency list that's always up-to-date and user friendly, this alone is worth the buy.

iv'e saw Proxyclick in company's from 10 to over a 100 employees, even as replacement for a frontdesk/reception.
there is a lot of room for this tool to be a Must have for companys.


Proxyclick - Must have for Frontdesk

I've been an administrator in our company's proxyclick for the past couple of years. Overall there have been vast improvements to the system which i like such as the design and layout. The ability to check people in/out and see real time status has been a life saver. The underlying issues i continue to have with our site security offices are the recurring visits. When a recurring visit is input for an individual/group, the very first day of the visit shows all of the pertinent information needed (i.e. type of access, company visiting, etc). However, all other days of that set recurring access does not show the same details needed. This forces the user to go all the way back to the original start date of the access in order to find out the information, which can be very time consuming and frustrating on an extremely busy day. I would like to see that improve. Another frustrating area from an admin standpoint is the entry of colleagues into proxyclick. This feature is fine if you have an individual only needing to be added to one site, but if you are needing to add a colleague to more than 30 sites it's a bit of an arduous task having to click 'Add Colleague' after clicking under every single location. If there is a way to have an 'Add Colleague To All' option, that would make this new year so much better.

Good, but not perfect

Was able to have receptionist leave their desk without having people need to wait at an empty desk helpless. 

We use it in multiple offices and never had a major issues.

Hi James, thanks for your review and feedback. 

Can you please send us an example of a slow email so we can analyze? Normally emails are delivered 1-2 seconds after processing. What we also witness is that they can be slowed down by anti-spam software installed at our clients, hence the importance to white list Proxyclick. 

And, thanks for the suggestion of the delivery option ! We plan to further improve the feature based on client feedback. So thank you!

The experience is lovely! Our guests are super impressed with "our technology". They all want to have more info about it. It reflects the type of business we are!

Making my job easier!

magnificent application for the control of inputs and outputs within the organization.

Hello Romel Jose, Thank you very much for your review. We're happy you're enjoying Proxyclick! 

I love using this software. And any issues I did have in the beginning was taken care of by their excellent customer service team. They reached out to make instantly once I alerted them to the issue and continued to follow up until the issue was resolved. 

Exceptional Customer Service

Proxyclick  - practical Visitors Registration

Even though we were in the market for a replacement system on our antiquated paper based system and looking for ways to save on the expenditure with Proxyclick we have gained a lot more, we gained a visitor experience.  We have deployed 11 sites using iPad kiosks and we are now looking to increase it to cover multi Country deployment.  I was very surprised that most visitors mentioned Proxyclick positively when they arrived.

Configured correctly it has given us greater benefits in a lot of areas, for example fire evacuation reporting, audit control, unified reception across all sites, multi entrance.

Proxyclick visitors experience

Thank you Costas!
We'll have the picture on the iPad in a few weeks, somewhere in October 2015. We'll have several other new features as well.

Awesome Software For small businesses 

Using Proxyclick is so easy to use and will have a massive impact on the service you provide to your customers. 
It is a one stop shop for hosts to book their visitors in which then provides the visitors the information about the location and how they get there. This will not only make it easier form a process perspective but also provides the visitor the important information on how to get to the location or any other specific information. As well does it provide the front of house team all the data and the opportunity to focus on providing a great service and experience to its arriving visitor.
The Proxyclick team has been great in helping us to launch this product as well being a great help providing feedback and suggestions on utilising it to the best where really quick in responding to any challenges or questions.


Great impact through utilising technology on customer experience

Thanks a lot for your in-depth review Michael!

Much more than just a visitor management system

Hi Yannick, 

Thanks for your review!

I understand how having a mandatory format for phone number can be annoying. At the moment, we do not have another option: our text message supplier requires E.164 format to send the visit reminder and the check-in notification. 

However, it's good to know that it can be an issue. We will look into what we can do to improve. 

If you have any other question, let us know at support@proxyclick.com. 

Have a good day, 
Pierrine

The ability to keep track of who is in the building & discretion from other clients is good.

Thanks for your review and feedback. 

- You can tailor the check in process to your needs. It can be as short as 3 screens but can also be more complete if you have specific compliance or hospitality processes.
- The iPad requirements are iOS 8+ 
- Every user can manage his notification preferences (and thus not receive them). You can also define preferences at the company level for faster administration.

automate the visitor check-in proces with the focus on privacy and safety - we push our safety guidelines withing the check-in proces so we make sure everyone that enters does understand and acept this. we save lots and lots of time, while we improved the speed and expirience for our visitors. 

Great and personal VM software, lots and lots of positive feedback from the visitors

Hi Rene, thanks for your review and for your feedback!

I honestly cannot say enough about Proxyclick. Their customer service and the amount at which they they clearly value their customers is absolutely outstanding! We have had Proxyclick for about a year now, and the product keeps getting better and better! With new features introduced often, the company does an excellent job of communication so that customers aren't scared and have more than enough warning for any adjustments that may come to the software. As with every single company out there, every GREAT now and then there is a small glitch (We have only faced 2 in our time) but their response time and communication back and forth about the issue and status of the resolution of the issue is consistent and truly makes us feel like valued customers. If you are looking to make your business (or school in our case) feel more safe, while providing an excellent experience for your visitors AND your employees, stop looking because you've found the right company. The integration process was flawless & simple, maintenance takes zero effort on the customers behalf. We are so happy we have found Proxyclick and would highly recommend it to anyone. 

Can't say enough about Proxyclick

My company uses Proxyclick via receptionist check in, as well as, the self-check-in kiosk (when reception is unattended).  The check in process is so easy especially when you can put expected visitors into Proxyclick in advance.  Several of my former co-workers have started trying to implement Proxyclick at their new places of employment.

Easy check-in process

Hi Christine, 

Thank you very much for the review and for the offline discussion we had around IE and Firefox when it comes to printing badges from the dashboard. As discussed together, it is important to ensure cookies are stored in your browser in order to print. 

Thanks again,

Geoffroy (from the Product Team)

Our U.S. Company of 500 employees has used Proxyclick for over a year and we are very pleased.  The software is easy to learn and use, the functions and features are excellent and customer service is responsive and informative.  Our receptionist and employees easily learned how to utilize the software and our guests are impressed when they experience the benefits (i.e.: auto employee notifications).  We plan to add additional office locations to our account and I look forward to adding more users/employees to the system.  I highly recommend Proxyclick.  This review was submitted voluntarily without receiving any benefits from Proxyclick.

Exceptional Product and Great Customer Service

Thanks a lot for your review Gregg! Your feedback is very helpful.

People, office, and guests to our building are always amazed and awed at the functionality of this system.  From the notification capabilities to the small "goodbye" they get on the screen when checking out, many comments on what a cool system it is.  Thank you for being a great business partner!

WE LOVE PROXYCLICK visitor management system!

It is easy to set up if any troubles we get fast and valid support online from Proxyclick. We call our desk Nanna, she acts like a perfect receptionist and our guest do smile when then they check in. 
It is a professional tool, it gives us an overview of the guest we have in the house in emergencies, we can customize our desk as we like it to be.
Furthermore, the product develops over time.
We are satisfied with our 'Nanna'.

Our visitors are impresses

Great program!

Hi Erica, 

Thanks for your lovely review! 

I've got good news about the Wi-Fi: our tech team just released a new update of the app, and the offline mode has been improved. Visitors are now queued on the iPad and will sync with the dashboard once the connection is back on. 

Make sure you've got the latest version downloaded on the iPad. 

If you have any other questions or remark, don't hesitate to write to support@proxyclick.com. 

Have a good day, 
Pierrine

Delivered as promised.  Impressed with the overall solution, support team, continued improvements

Thanks a lot for your review and feedback. If you experience any issues again in the future we're always here to help. 

The implementation was simple and the support was great. It took us a while to settle on a particular printer model and badge paper but the solution itself has required little to no maintenance since going live. Our users love it and have taken full ownership of it. I would highly recommend ProxyClick if you have a need to manage visitors but don't require integration with a formal security solution such as Avigilon or CCure.

Low-Maintenance and Easy to Use Visitor Management Solution

Our to go virtual receptionist

Hi Vaibhav,

Thank you for your message! Great to hear that you're enjoying Proxyclick. 

We've let the development team know your comments about the interface design.

Pretty simple to deploy.  Had some issues with printer setup

Hi Grantley, thanks for your review and feedback. We're sorry to hear about your printer issues. Indeed as we are compatible with all printers but some are more complex to connect to. The easiest is to connect to are Airprint printers.

It's good to hear that visitors got used to using Proxyclick. If needed, you can always deactivate the picture screen. However a picture is quite useful for security purposes (print on badge) and hospitality (host recognizes the visitor instantly in lobby).


From clients, to employees, everyone has loved this software and thanks to Proxyclick it has made the hassle of signing in such a breeze now. Our employees love that they get notified when clients have arrived, our HR department is happy that we officially have a sign-in sheet where names are legible, and accurate with dates and times. This was a big issue before with using just pen and paper. I have researched many companies online and I am very pleased with Proxyclick. The option to choose the paid version and free version is great as well, they are committed to the customer either way and that says a lot about the company. Every client that comes in and enjoys the iPad sign in app, I give the name "ProxyClick" so hopefully they can incorporate it at their office as well. Last but not least, any issue that I've had, the Proxy team has been 100% supportive. I especially want to shout out to support team who did not stop till they resolved our issues. I could not be happier with the software and the team! A big thank you Proxyclick from SafeKick Americas! 

A Software and a Team That You Can Depend On!!

Hello Bengisu, Thank you so much for your positive review. Please keep enjoying the app and let us know if you need help with anything. Thanks! 

Proxyclick

Pros

Cons

Overall rating