Proxyclick Reviews

As a user, I found the software super easy to use and no instruction was needed. Very intuitive. It will also store your visitors so if you have a routine visitor you don't have to input all of their information each time they visit.

I've liked everything about it so far and haven't had any issues.

Overall VMS functionality and feature sets. Compared four other VMS vendors based on our requirements, before selecting Proxyclick. Used trial period for three weeks and easily upgraded to the Large plan. Proxyclick was not the cheapest nor the most expensive. Their Help Center is very well done, informative. Support team is very responsive...online chat or phone. Very easy to setup. Used manual load for user provisioning instead of LDAP. Single Sign On (SSO) SAML was easy to setup. Integrates very well with Outlook Calendar and Email, Skype for Business, and SMS for scheduling and notifications. Not using Agreements, use of OneDrive was not necessary.

Manage Custom Screens interface was troublesome for us in the beginning and took some to do work with it during the trial period. We had to rebuild the sequencing for any custom screen changes. Was not a major issue. Could be more work if we have chosen the use of Smart Rules and more custom screens. I expect this will be improved. Proxyclick appears to continuous improve the functionality and ease of ease for their customers.

Thanks a lot for your review and feedback. If you experience any issues again in the future we're always here to help.

Please see my overall experience comments

Please see my overall experience comments

ProxyClick is very easy to use and has a clean UI. The standout feature is how easy it is to create custom check-in pages and flows. It prints badges to our specifications and allows our staff to easily monitor visitors from a central location.

Our workflow required use of a beta version of the app. This version wasn't entirely stable and increased the difficulty of managing the app. This has since improved.

Easy to use for visitors. Most visitors like Proxyclick. Quick and good answers from your customers service. The Proxyclick portal is also easy to use for administrators.

Many visitors do not like the photo taking and skip is mentioned in very small text. Many also do not like that they have to enter e-mail and mobile number. They react to the fact that they have to spend time on entering so much information. Would like a quicker way and maybe choice if they do not want to enter e-mail adr. or mobile.

User friendly, Good, better, best never let it rest. If you're truly serious about reaching the potential of your business try it.

none working pretty well in our system, we been trying this product for 5-6 months, doing best in our environment, i would recommend this product.

Hi Islahuddin,. Thanks a lot for your review!

It easy to to use for both visitor and company. It looks really great out of the box. Clean UI and administration. The customer support and dialog with Proxy Click is world class.

Cant really think of any cons, any type of feature request i would like i have been told its actually on the road map for the system.

Everything! set up was easy the ability to set up colleagues (Hosts) was simple and fast, return visitors and groups is easy and support is 1st class, fantastic product that I wouldn't hesitate to recommend

No cons were added to this review

Very easy to configure, Can be tailored to your needs, Ease of use, Very good reporting tools, Single Sign on feature makes it easier to add users into the system. Very friendly and professional team.

Delivery module can be improved, It is a new feature that has been recently added to the system and I am sure Proxyclick team would be looking to improve it further.

That's correct! We wanted to start small to be sure we enriched it based on requests. We're already busy building the feature further.

Check-ins are faster with Proxyclick and all the data is available on the web view that you can set up yourself.

Sometimes it takes a little too much time to go from screen to screen but other than that is been great.

Hi Renny, thanks for taking the time to leave a review. We really appreciate it. Would you mind sharing an example of the time lag from one screen to the other? We're always looking for ways to improve Proxyclick so your feedback certainly helps. Thanks a lot.

ProxyClick offers a lot of integration possibilities such as MS Teams, Cisco ISE, Skype,... which are very useful both for the visitor as for the host. The host can be informed via multiple platforms that his visitor has arrived and the visitor enjoys the automated process for Wi-Fi guest account creation. The integration with both ADFS and Azure AD is seamless.

In the past there was a security concern related to the data being kept from visitors which has been solved now by the implementation of the retention period. The user sync has a minor flaw that the phone number must be in the E.164 format, while other applications used in the company require a different format. Although E.164 is a well known format, it might give issues if you can't use it due to other standards.

Hi Yannick, Thanks for your review! I understand how having a mandatory format for phone number can be annoying. At the moment, we do not have another option: our text message supplier requires E.164 format to send the visit reminder and the check-in notification. However, it's good to know that it can be an issue. We will look into what we can do to improve. If you have any other question, let us know at support@proxyclick.com. Have a good day, Pierrine

No pros were added to this review

No cons were added to this review

Technology is state of the art and provides a technically advanced method of visitor checkin. I particularly like the notifications sent to the host when a visitor comes to them in the office The record keeping system and reports summary at the end of each day is also very beneficial particularly because many people can be informed of the visitor activities at a location for each day.

Printer configuration was a bit tricky to install and made the installation process a bit longer than anticipated. The other issue was the fact that some visitors were skeptical of imputing information and pictures in the system and some complained that it was a bit more intrusive. They easily got around this after the first few interactions with the Visitor Managemenrt system

Hi Grantley, thanks for your review and feedback. We're sorry to hear about your printer issues. Indeed as we are compatible with all printers but some are more complex to connect to. The easiest is to connect to are Airprint printers. It's good to hear that visitors got used to using Proxyclick. If needed, you can always deactivate the picture screen. However a picture is quite useful for security purposes (print on badge) and hospitality (host recognizes the visitor instantly in lobby).

It is very easy to quickly check someone in and out. I really like the new kiosk software

Would like to see the ability to fully customize fields to suit specific needs. I.E. checking out keys or badges

Thank you for your review Scott. I will ask someone from our customer success team to contact you. It is possible to fully customize fields to meet your needs. Gregory

It is easy to modify to the needs and wishes we have.

Could be fun, it could talk to our guests as well ;-) I do not think that there are anything I do not like. But it would be nice if you had learning stuff, which I could use when I have to instruct my colleagues how to use the system.

Sending an email to colleagues when visitors arrive. Also the ability for colleagues to deny access, and notify reception that they will be there in 5, 10 or 15 minutes. The overall look and feel of the program is great. I also like that we can have guests sign an NDA and see important egress information upon entering the building.

We were on beta upon launch, but were recently able to update to the native IOS app. Beta was a little clunk, but things seem better now that we are on the native app. We also encountered issues with wireless color printing of badges, but were able to resolve the issue.

Thanks for having tested the beta, and glad you're on the native version now. Which printer did you try to print on?

Easy to set-up, gives the visitors a great welcome while reducing workload on the frontdesk. becasue of security (ISO9001) we need to know who's inside, this software fit all oure needs within this subject. lots of updates / new features since we used Proxyclick, innovative company.

actually not much, but it's price is quite high if you want full features for 1/2 locations. love to see calendar intergration to a higher technical platform.

Thanks for the suggestion René. Yes we like the Outlook add-in too. Which email client are you thinking of?

Ease of signing in, badge printing, notification of the host when guest checks in. (especially the text feature)

Long page-loading time. That is soon to be rectified, along with some other great improvements, including guests who are revisiting, ease of entering them upon their return visit.

ease of use

glitches, missing information once complete, not auto updating

It's so easy to set up and use. We could easily customize it to fully meet our Company design guidelines.

The only thing we'd like to gete improved is to make the "Welcome mail" more editable. Right now the visitor can just be called by its prename. That's not common in german speaking countries and so we have to deactivate it until it's going to be fixed.

Hi Mr Silgener, Thanks for this review, we're happy you like Proxyclick. About the first name in the Welcome email: I understand how that's a problem in German and in some other languages as well. The good news is: it's on our roadmap and we plan to work on it! Have a good day, Pierrine

This software has a lot to like. We were looking to put a more professional face on our sign-in process and Proxyclick did just that. The sign-in interface is very clean and easy to use. The SMS and email notifications make it easy to keep track of who is visiting. The daily reports are also very helpful. Proxyclick is a great product and the price isn't bad either.

This software is greatly engineered and easy to use. I can't think of a Con to list.

Hi Tim, Thank you so much for this great review! If you ever get across a "con", just let us know at support@proxyclick.com. Have a good day, Pierrine

Very Flexible and multitasking.

does not give you a tally of guest/contractor badges for each shift.

I like that it is friendly and you don't need training on it.

Names of previous guests come up but you can't choose their name, you have to re-enter their information.

Like the ability to enter a name and extend the persons access for however long needed and not having to manually enter it every time the person comes in.

I don't like having to go back in and manually verify ID's.. Very easy to forget.

Many thanks for your review Veraessa. You'd be happy to hear that we are working on an ID scanning solution. I hope it will simplify your work. Gregory

it's just great, should a customer ask i gladly forward the postcards that have been forwarded to me for future business for Proxyclick

when the internet connection is down but that can happen with any technical device