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Proxyclick Reviews

Overall rating

4.6

/5

315

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.98/10

Reviews by rating

Pros and cons

I like how great this is for the customer. It simplifies the visitors experience and guides them efficiently to what you can provide for them.
Customer service is very polite and demostrates very good response times. A further improvement in the Search functionality will definately improve even more user experience.
You can view all options. There is always a good feedback and they are developing a lot of new tools to improve and it becomes user friendly.
Drawback is perhaps the bad interfacing with other systems, but this is in the roadmap of Proxyclick.
I dislike that the kiosk only works on iOS or web browser it really needs an android version of the app.
Possibly include a quick shortcut to log book for emergency purposes. For example in the event of a fire a quick register can be published at the click of a button.
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315 reviews

Recommended

AP
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Adam P.

Leisure, Travel & Tourism, 1,001-5,000 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Intuitive Guest Management

Reviewed 5 years ago

Proxyclick has been a great way to manage and track guests.

Pros

As a user, I found the software super easy to use and no instruction was needed. Very intuitive. It will also store your visitors so if you have a routine visitor you don't have to input all of their information each time they visit.

Cons

I've liked everything about it so far and haven't had any issues.

AR
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Verified reviewer

501-1,000 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Delivered as promised. Impressed with the overall solution, support team, continued improvements

Reviewed 6 years ago
Pros

Overall VMS functionality and feature sets. Compared four other VMS vendors based on our requirements, before selecting Proxyclick. Used trial period for three weeks and easily upgraded to the Large plan. Proxyclick was not the cheapest nor the most expensive. Their Help Center is very well done, informative. Support team is very responsive...online chat or phone. Very easy to setup. Used manual load for user provisioning instead of LDAP. Single Sign On (SSO) SAML was easy to setup. Integrates very well with Outlook Calendar and Email, Skype for Business, and SMS for scheduling and notifications. Not using Agreements, use of OneDrive was not necessary.

Cons

Manage Custom Screens interface was troublesome for us in the beginning and took some to do work with it during the trial period. We had to rebuild the sequencing for any custom screen changes. Was not a major issue. Could be more work if we have chosen the use of Smart Rules and more custom screens. I expect this will be improved. Proxyclick appears to continuous improve the functionality and ease of ease for their customers.

Vendor response

Thanks a lot for your review and feedback. If you experience any issues again in the future we're always here to help.

BW
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Brandon W.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good, but not perfect

Reviewed 7 years ago

I've been an administrator in our company's proxyclick for the past couple of years. Overall there have been vast improvements to the system which i like such as the design and layout. The ability to check people in/out and see real time status has been a life saver. The underlying issues i continue to have with our site security offices are the recurring visits. When a recurring visit is input for...

Pros

Please see my overall experience comments

Cons

Please see my overall experience comments

AR
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Verified reviewer

Higher Education, 201-500 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Low-Maintenance and Easy to Use Visitor Management Solution

Reviewed 4 years ago

The implementation was simple and the support was great. It took us a while to settle on a particular printer model and badge paper but the solution itself has required little to no maintenance since going live. Our users love it and have taken full ownership of it. I would highly recommend ProxyClick if you have a need to manage visitors but don't require integration with a formal security solution such as Avigilon or CCure.

Pros

ProxyClick is very easy to use and has a clean UI. The standout feature is how easy it is to create custom check-in pages and flows. It prints badges to our specifications and allows our staff to easily monitor visitors from a central location.

Cons

Our workflow required use of a beta version of the app. This version wasn't entirely stable and increased the difficulty of managing the app. This has since improved.

NL
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Nina Lørum S.

Internet, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Proxyclick - practical Visitors Registration

Reviewed 6 years ago
Pros

Easy to use for visitors. Most visitors like Proxyclick. Quick and good answers from your customers service. The Proxyclick portal is also easy to use for administrators.

Cons

Many visitors do not like the photo taking and skip is mentioned in very small text. Many also do not like that they have to enter e-mail and mobile number. They react to the fact that they have to spend time on entering so much information. Would like a quicker way and maybe choice if they do not want to enter e-mail adr. or mobile.

IS
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Islahuddin S.

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Product is easy to use and have alot of great functions.

Reviewed 6 years ago

Easy check in, easy way to track guest, user friendly check in.

Pros

User friendly, Good, better, best never let it rest. If you're truly serious about reaching the potential of your business try it.

Cons

none working pretty well in our system, we been trying this product for 5-6 months, doing best in our environment, i would recommend this product.

Vendor response

Hi Islahuddin,. Thanks a lot for your review!

JW
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Joshua W.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Superb and easy product, customer support and dialog is world class.

Reviewed 6 years ago
Pros

It easy to to use for both visitor and company. It looks really great out of the box. Clean UI and administration. The customer support and dialog with Proxy Click is world class.

Cons

Cant really think of any cons, any type of feature request i would like i have been told its actually on the road map for the system.

CM
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Colin M.

Food Production, 10,001+ employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very easy to use and set up... When we had an issue with printing the Proxyclick team worked tirelessly to resolve our issue

Reviewed 7 years ago
Pros

Everything! set up was easy the ability to set up colleagues (Hosts) was simple and fast, return visitors and groups is easy and support is 1st class, fantastic product that I wouldn't hesitate to recommend

Cons

No cons were added to this review

M
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Muhammad Afzal K.

Consumer Goods, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very good product. Our Staff and visitors are loving it.

Reviewed 6 years ago
Pros

Very easy to configure, Can be tailored to your needs, Ease of use, Very good reporting tools, Single Sign on feature makes it easier to add users into the system. Very friendly and professional team.

Cons

Delivery module can be improved, It is a new feature that has been recently added to the system and I am sure Proxyclick team would be looking to improve it further.

Vendor response

That's correct! We wanted to start small to be sure we enriched it based on requests. We're already busy building the feature further.

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Renny A.

11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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An easy to use and attractive interface

Reviewed 6 years ago
Pros

Check-ins are faster with Proxyclick and all the data is available on the web view that you can set up yourself.

Cons

Sometimes it takes a little too much time to go from screen to screen but other than that is been great.

Vendor response

Hi Renny, thanks for taking the time to leave a review. We really appreciate it. Would you mind sharing an example of the time lag from one screen to the other? We're always looking for ways to improve Proxyclick so your feedback certainly helps. Thanks a lot.

YV
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Yannick V.

Telecommunications, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Much more than just a visitor management system

Reviewed 4 years ago
Pros

ProxyClick offers a lot of integration possibilities such as MS Teams, Cisco ISE, Skype,... which are very useful both for the visitor as for the host. The host can be informed via multiple platforms that his visitor has arrived and the visitor enjoys the automated process for Wi-Fi guest account creation. The integration with both ADFS and Azure AD is seamless.

Cons

In the past there was a security concern related to the data being kept from visitors which has been solved now by the implementation of the retention period. The user sync has a minor flaw that the phone number must be in the E.164 format, while other applications used in the company require a different format. Although E.164 is a well known format, it might give issues if you can't use it due to other standards.

Vendor response

Hi Yannick, Thanks for your review! I understand how having a mandatory format for phone number can be annoying. At the moment, we do not have another option: our text message supplier requires E.164 format to send the visit reminder and the check-in notification. However, it's good to know that it can be an issue. We will look into what we can do to improve. If you have any other question, let us know at support@proxyclick.com. Have a good day, Pierrine

EC
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Eric C.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Can't say enough about Proxyclick

Reviewed 7 years ago

I honestly cannot say enough about Proxyclick. Their customer service and the amount at which they they clearly value their customers is absolutely outstanding! We have had Proxyclick for about a year now, and the product keeps getting better and better! With new features introduced often, the company does an excellent job of communication so that customers aren't scared and have more than enough warning...

Pros

No pros were added to this review

Cons

No cons were added to this review

GI
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Grantley I.

Used daily for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Pretty simple to deploy. Had some issues with printer setup

Reviewed 6 years ago
Pros

Technology is state of the art and provides a technically advanced method of visitor checkin. I particularly like the notifications sent to the host when a visitor comes to them in the office The record keeping system and reports summary at the end of each day is also very beneficial particularly because many people can be informed of the visitor activities at a location for each day.

Cons

Printer configuration was a bit tricky to install and made the installation process a bit longer than anticipated. The other issue was the fact that some visitors were skeptical of imputing information and pictures in the system and some complained that it was a bit more intrusive. They easily got around this after the first few interactions with the Visitor Managemenrt system

Vendor response

Hi Grantley, thanks for your review and feedback. We're sorry to hear about your printer issues. Indeed as we are compatible with all printers but some are more complex to connect to. The easiest is to connect to are Airprint printers. It's good to hear that visitors got used to using Proxyclick. If needed, you can always deactivate the picture screen. However a picture is quite useful for security purposes (print on badge) and hospitality (host recognizes the visitor instantly in lobby).

SR
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Scott R.

Information Technology and Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Proxyclick

Reviewed 7 years ago

We have been using the product for a couple of years now and have been very happy with it. We had some IOS issues at first but the latest version fixed it. I would recommend this to any small to med size company.

Pros

It is very easy to quickly check someone in and out. I really like the new kiosk software

Cons

Would like to see the ability to fully customize fields to suit specific needs. I.E. checking out keys or badges

Vendor response

Thank you for your review Scott. I will ask someone from our customer success team to contact you. It is possible to fully customize fields to meet your needs. Gregory

BB
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Buggi B.

Electrical/Electronic Manufacturing, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Our visitors are impresses

Reviewed 7 years ago

It is easy to set up if any troubles we get fast and valid support online from Proxyclick. We call our desk Nanna, she acts like a perfect receptionist and our guest do smile when then they check in. It is a professional tool, it gives us an overview of the guest we have in the house in emergencies, we can customize our desk as we like it to be. Furthermore, the product develops over time. We are satisfied with our 'Nanna'.

Pros

It is easy to modify to the needs and wishes we have.

Cons

Could be fun, it could talk to our guests as well ;-) I do not think that there are anything I do not like. But it would be nice if you had learning stuff, which I could use when I have to instruct my colleagues how to use the system.

AR
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Verified reviewer

Consumer Services,

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It is a great enhancement to visitors experience when they walk into our building.

Reviewed 6 years ago

a more secure check-in process

Pros

Sending an email to colleagues when visitors arrive. Also the ability for colleagues to deny access, and notify reception that they will be there in 5, 10 or 15 minutes. The overall look and feel of the program is great. I also like that we can have guests sign an NDA and see important egress information upon entering the building.

Cons

We were on beta upon launch, but were recently able to update to the native IOS app. Beta was a little clunk, but things seem better now that we are on the native app. We also encountered issues with wireless color printing of badges, but were able to resolve the issue.

Vendor response

Thanks for having tested the beta, and glad you're on the native version now. Which printer did you try to print on?

RV
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René V.

Used daily for 1-2 years

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  • Ease of use
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Good performance, lots of features and a very nice support team, i recommend this product.

Reviewed 6 years ago
Pros

Easy to set-up, gives the visitors a great welcome while reducing workload on the frontdesk. becasue of security (ISO9001) we need to know who's inside, this software fit all oure needs within this subject. lots of updates / new features since we used Proxyclick, innovative company.

Cons

actually not much, but it's price is quite high if you want full features for 1/2 locations. love to see calendar intergration to a higher technical platform.

Vendor response

Thanks for the suggestion René. Yes we like the Outlook add-in too. Which email client are you thinking of?

JM
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Jeannie M.

Insurance, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WE LOVE PROXYCLICK visitor management system!

Reviewed 7 years ago

People, office, and guests to our building are always amazed and awed at the functionality of this system. From the notification capabilities to the small "goodbye" they get on the screen when checking out, many comments on what a cool system it is. Thank you for being a great business partner!

Pros

Ease of signing in, badge printing, notification of the host when guest checks in. (especially the text feature)

Cons

Long page-loading time. That is soon to be rectified, along with some other great improvements, including guests who are revisiting, ease of entering them upon their return visit.

JB
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Julie B.

Security and Investigations, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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overall it is a good product

Reviewed 7 years ago

There are several things that I think would be beneficial to change. Proxy click does not auto update, you must manually click the button to see new check ins, expected etc. When we have to verify ID's and verify customers, often times it will revert instead of saving at that moment, and then it must be completed again. also when individuals successfully check in, there have been known incidences where they will just disappear off proxy click all together. If these things were fixed for bugs and issues it would be nearly perfect.

Pros

ease of use

Cons

glitches, missing information once complete, not auto updating

AS
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Andreas S.

Automotive, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Proxyclick - Exactly what we were looking for

Reviewed 4 years ago

We were looking for some up to date visitor management system. By then our frontoffice personel was registering every visitor by hand and let them sign a piece of paper. When i found proxyclick and got in touch with the team we got invited to test the full version for some weeks. Long story short - proxyclick nailed it! Set up in minutes, very easy and intuitive to use and a fair pricing! Support is great too . Whenever i have a question i get a nice responce in minutes.

Pros

It's so easy to set up and use. We could easily customize it to fully meet our Company design guidelines.

Cons

The only thing we'd like to gete improved is to make the "Welcome mail" more editable. Right now the visitor can just be called by its prename. That's not common in german speaking countries and so we have to deactivate it until it's going to be fixed.

Vendor response

Hi Mr Silgener, Thanks for this review, we're happy you like Proxyclick. About the first name in the Welcome email: I understand how that's a problem in German and in some other languages as well. The good news is: it's on our roadmap and we plan to work on it! Have a good day, Pierrine

TG
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Tim G.

Mechanical or Industrial Engineering, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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What's not to like?

Reviewed 4 years ago
Pros

This software has a lot to like. We were looking to put a more professional face on our sign-in process and Proxyclick did just that. The sign-in interface is very clean and easy to use. The SMS and email notifications make it easy to keep track of who is visiting. The daily reports are also very helpful. Proxyclick is a great product and the price isn't bad either.

Cons

This software is greatly engineered and easy to use. I can't think of a Con to list.

Vendor response

Hi Tim, Thank you so much for this great review! If you ever get across a "con", just let us know at support@proxyclick.com. Have a good day, Pierrine

JL
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Jose L.

Security and Investigations, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Thumbs up to Proxy

Reviewed 7 years ago

I have a great experience with this application, it was a process getting used to the new format but I like the fact that you can change what you need displayed on the home screen. I do not like the time it takes to run a daily badge count for daily audits I wish a tally of guest and contractor badges displayed on the corner somewhere for the end of each shift. Other than that it really is a good app and keep up the good job, thanks proxy guys!

Pros

Very Flexible and multitasking.

Cons

does not give you a tally of guest/contractor badges for each shift.

CK
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Connie K.

Mechanical or Industrial Engineering, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ProxyClick

Reviewed 4 years ago

Our overall experience has been great. It never crashes and it communicates with everybody.

Pros

I like that it is friendly and you don't need training on it.

Cons

Names of previous guests come up but you can't choose their name, you have to re-enter their information.

VB
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Veraessa B.

Security and Investigations,

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good but could be better

Reviewed 7 years ago

For the most part the program is super easy to use. I wish however that there was a way to scan an ID and it automatically attach to the person instead of having to go in and manually verify the ID. Other than that I like proxyclick.

Pros

Like the ability to enter a name and extend the persons access for however long needed and not having to manually enter it every time the person comes in.

Cons

I don't like having to go back in and manually verify ID's.. Very easy to forget.

Vendor response

Many thanks for your review Veraessa. You'd be happy to hear that we are working on an ID scanning solution. I hope it will simplify your work. Gregory

CP
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Cynthia P.

Automotive, 201-500 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Proxyclick

Reviewed 7 years ago

When visitors come into our company and stop at my desk i say please sign in on the Ipad Air and they smile "Wow" they say this is really high tech and i haven't seen many suppliers with something like this... when the Visitor Label prints with their picture and WiFi password on it... they just smile. I convey to them we are traveling on a "cloud" the same as the automotive industry.

Pros

it's just great, should a customer ask i gladly forward the postcards that have been forwarded to me for future business for Proxyclick

Cons

when the internet connection is down but that can happen with any technical device