Proxyclick Reviews

Proxyclick

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4.56/5 (268 reviews)

Mark Hill

An enhanced visitor experience driven by the team's insatiable appetite to innovate!

Used daily for 1-2 years
Reviewed 2017-11-29
Review Source: GetApp

Above all I am most impressed by the continuous innovation that accompanies a Proxyclick installation - it just doesn't ever stop and in my mind demonstrates just how committed and passionate the team is about their product. Proxyclick has elevated visitor management well beyond the simple act of registration... and incorporated notions of security, health and safety, brand promotion, customer communication and privacy. It is also the most globally-minded system we have found on the market... not just by incorporating multiple languages but also by paying special attention to the importance of design. The result is that users of any nationality can use Proxyclick very intuitively (at the kiosk or in the back office). The set up is simple, and the settings are very configurable (without adding needless complexity) to give administrators the flexibility required to customise the product by client (eg, personalised visitor badges or registration flows etc.). In an age where digital technology threatens to eradicate the role of people... it is very refreshing to have a digital technology on the market that compliments our teams' efforts on the ground and ensures they can deliver a more dynamic visitor experience where human interactions thrive.

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René Verhoef

Proxyclick - Must have for Frontdesk

Used daily for 2+ years
Reviewed 2016-08-08
Review Source: GetApp

I am René Verhoef, 25y old and a active user of Proxyclick. my first experience with Proxyclick was implementing it for the company i worked for, as IT specialist i found Proxyclick very user friendly, the interface & information available on the website are very easy to understand, but as IT specialist there is enough in dept data to work with. This makes Proxyclick a unique tool for both the new and experienced employees of a company. The proxyclick expirience leaves a satisfied visitor, and saves the frontdesk a lot of registration time, this is why it pays itself back within weeks of use. on top of that it gives the Building service a unique enmergency list that's always up-to-date and user friendly, this alone is worth the buy. iv'e saw Proxyclick in company's from 10 to over a 100 employees, even as replacement for a frontdesk/reception. there is a lot of room for this tool to be a Must have for companys. Professional user expirience Enmergencylist + App Notification SMS / E-mail on arrive Visitor badge / security by photo friendly user interface very helpfull support desk

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Michael Ditlbacher

Great impact through utilising technology on customer experience

Used daily for less than 6 months
Reviewed 2016-09-12
Review Source: Capterra

Using Proxyclick is so easy to use and will have a massive impact on the service you provide to your customers. It is a one stop shop for hosts to book their visitors in which then provides the visitors the information about the location and how they get there. This will not only make it easier form a process perspective but also provides the visitor the important information on how to get to the location or any other specific information. As well does it provide the front of house team all the data and the opportunity to focus on providing a great service and experience to its arriving visitor. The Proxyclick team has been great in helping us to launch this product as well being a great help providing feedback and suggestions on utilising it to the best where really quick in responding to any challenges or questions. Positive pre-arrival email Pre-arrival SMS sent 2 hours before Email to hosts advising of visitor arrival contains photo of the visitor so they can easily find them in reception. Email to hosts allows hosts to communicate with reception by advising if they will be down in 5, 15 mins, or with a text message. Iphone app for hosts allows visitor arrivals to be sent as a push announcement with photo and similar reception communication tools as contained with the email SMS sent to host on visitor arrival Allows for reception teams to use tablets to check in visitors Allows for self-service check in through standalone terminals Emergency evacuation list can be printed to identify those visitors who have check in Once arrived at the destination the reception team is already awaiting the the guest and will be able to quickly sign him or her in as the details are already in the system. At the same time the host will receive an email or message informing him or her of the arrival of his guest which will provide the picture of the guest and also option to respond to the reception on how quick the host will be there.

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Ezra Olubi

Proxyclick gives my organization a professional look.

Used daily for 6-12 months
Reviewed 2018-12-07
Review Source: Capterra

Proxyclick makes it easy for my organization to keep an efficient and updated record of people visiting my company on a daily basis.While also offering us special benefits like being able to follow-up and send reminders to visitors about their next appointment.Proxyclick makes it easy finding details about a visitors previous visit records with my organization by simply searching their name. Overall,Proxyclick enable visitors see my organization as professional and organized,while also keeping the work environment secured.I like the look of Proxyclick and a lot of our visitors have found it intuitive to use ,without needing much guidance while filling out their details on Proxyclick.I like the interactive dashboard which makes it easy for us as staffs within the organization to be informed when we have any visitor looking to see us. Ability to add in extra detail to a visitor information like comments and email addresses makes it easy to efficiently follow up with visitors in future,if there is a need to.

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Kerryann Mann

The ability to keep track of who is in the building & discretion from other clients is good.

Used daily for 6-12 months
Reviewed 2018-01-17
Review Source: Capterra

Privacy of who is in the buildingIt does away with pens constantly being accidently taken. There is little upkeep, apart from ensuring the software is updated or issues may arise. It's easy to book in people who have already attended the site.

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James Milton

We use it in multiple offices and never had a major issues.

Used daily for 2+ years
Reviewed 2018-01-16
Review Source: Capterra

Was able to have receptionist leave their desk without having people need to wait at an empty desk helpless. Text message notification. The ability for the guest to receive an e-mail that contains our wifi password.

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Rene Verhoef

Great and personal VM software, lots and lots of positive feedback from the visitors

Used daily for 1-2 years
Reviewed 2018-01-11
Review Source: Capterra

automate the visitor check-in proces with the focus on privacy and safety - we push our safety guidelines withing the check-in proces so we make sure everyone that enters does understand and acept this. we save lots and lots of time, while we improved the speed and expirience for our visitors. ease of use; all the employees pre-register their visitors with the outlook-addin, no extra software or accounts with the LDAP/SSO intergration. professional support; quick and to the point support on any question we had so far updates; been using Proxyclick for over 2 years now and must say that the updates are alway's on point, recommend 10/10

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Eric Chalupka

Can't say enough about Proxyclick

Used daily for 1-2 years
Reviewed 2016-10-20
Review Source: Capterra

I honestly cannot say enough about Proxyclick. Their customer service and the amount at which they they clearly value their customers is absolutely outstanding! We have had Proxyclick for about a year now, and the product keeps getting better and better! With new features introduced often, the company does an excellent job of communication so that customers aren't scared and have more than enough warning for any adjustments that may come to the software. As with every single company out there, every GREAT now and then there is a small glitch (We have only faced 2 in our time) but their response time and communication back and forth about the issue and status of the resolution of the issue is consistent and truly makes us feel like valued customers. If you are looking to make your business (or school in our case) feel more safe, while providing an excellent experience for your visitors AND your employees, stop looking because you've found the right company. The integration process was flawless & simple, maintenance takes zero effort on the customers behalf. We are so happy we have found Proxyclick and would highly recommend it to anyone.

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Naomi Uwefiri

Respect for the privacy of our visitors.

Used daily for 1-2 years
Reviewed 2018-07-10
Review Source: Capterra

Proxyclick has eased the process of collecting data from visitors visiting our office space. The chat support for Proxyclick is awesome and instantaneous to respond to all enquiries always. The major benefit we have gotten with Proxyclick personally for me is more respect for the privacy of people visiting our offices. In time past ,when we still made use of logbooks , it was very easy for new visitors to quickly scan through the list of people who had entered our offices for the day. This has now been eliminated with Proxyclick.

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Christine Paiva

Easy check-in process

Used daily for 2+ years
Reviewed 2017-01-06
Review Source: Capterra

My company uses Proxyclick via receptionist check in, as well as, the self-check-in kiosk (when reception is unattended). The check in process is so easy especially when you can put expected visitors into Proxyclick in advance. Several of my former co-workers have started trying to implement Proxyclick at their new places of employment.The software is very user-friendly.

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Gregg H

Exceptional Product and Great Customer Service

Used daily for 1-2 years
Reviewed 2016-12-13
Review Source: Capterra

Our U.S. Company of 500 employees has used Proxyclick for over a year and we are very pleased. The software is easy to learn and use, the functions and features are excellent and customer service is responsive and informative. Our receptionist and employees easily learned how to utilize the software and our guests are impressed when they experience the benefits (i.e.: auto employee notifications). We plan to add additional office locations to our account and I look forward to adding more users/employees to the system. I highly recommend Proxyclick. This review was submitted voluntarily without receiving any benefits from Proxyclick.Intuitive and easy to use.

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Jeannie Manthe

WE LOVE PROXYCLICK visitor management system!

Used daily for 1-2 years
Reviewed 2017-01-06
Review Source: Capterra

People, office, and guests to our building are always amazed and awed at the functionality of this system. From the notification capabilities to the small "goodbye" they get on the screen when checking out, many comments on what a cool system it is. Thank you for being a great business partner!Ease of signing in, badge printing, notification of the host when guest checks in. (especially the text feature)

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Buggi Buch Widell

Our visitors are impresses

Used daily for 1-2 years
Reviewed 2017-01-10
Review Source: Capterra

It is easy to set up if any troubles we get fast and valid support online from Proxyclick. We call our desk Nanna, she acts like a perfect receptionist and our guest do smile when then they check in. It is a professional tool, it gives us an overview of the guest we have in the house in emergencies, we can customize our desk as we like it to be. Furthermore, the product develops over time. We are satisfied with our 'Nanna'.It is easy to modify to the needs and wishes we have.

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Anonymous

Delivered as promised. Impressed with the overall solution, support team, continued improvements

Used daily for less than 6 months
Reviewed 2018-02-09
Review Source: Capterra

Overall VMS functionality and feature sets. Compared four other VMS vendors based on our requirements, before selecting Proxyclick. Used trial period for three weeks and easily upgraded to the Large plan. Proxyclick was not the cheapest nor the most expensive. Their Help Center is very well done, informative. Support team is very responsive...online chat or phone. Very easy to setup. Used manual load for user provisioning instead of LDAP. Single Sign On (SSO) SAML was easy to setup. Integrates very well with Outlook Calendar and Email, Skype for Business, and SMS for scheduling and notifications. Not using Agreements, use of OneDrive was not necessary.

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Romel Jose Rodriguez Vasquez

magnificent application for the control of inputs and outputs within the organization.

Used daily for 6-12 months
Reviewed 2018-07-23
Review Source: Capterra

Because of my Security work within my functions is to monitor the access of people to the facilities to maintain a good flow of people entering and leaving, this application allows me to elaborate the control of daily visitors as well as the hours that will be within the company, I can add information about them the system tells me in an individual way when the time of permanence expired.

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Grantley Ifill

Pretty simple to deploy. Had some issues with printer setup

Used daily for less than 6 months
Reviewed 2018-01-17
Review Source: Capterra

Technology is state of the art and provides a technically advanced method of visitor checkin. I particularly like the notifications sent to the host when a visitor comes to them in the office The record keeping system and reports summary at the end of each day is also very beneficial particularly because many people can be informed of the visitor activities at a location for each day.

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Bengisu Karadeniz

A Software and a Team That You Can Depend On!!

Used daily for less than 6 months
Reviewed 2018-08-07
Review Source: Capterra

From clients, to employees, everyone has loved this software and thanks to Proxyclick it has made the hassle of signing in such a breeze now. Our employees love that they get notified when clients have arrived, our HR department is happy that we officially have a sign-in sheet where names are legible, and accurate with dates and times. This was a big issue before with using just pen and paper. I have researched many companies online and I am very pleased with Proxyclick. The option to choose the paid version and free version is great as well, they are committed to the customer either way and that says a lot about the company. Every client that comes in and enjoys the iPad sign in app, I give the name "ProxyClick" so hopefully they can incorporate it at their office as well. Last but not least, any issue that I've had, the Proxy team has been 100% supportive. I especially want to shout out to support team who did not stop till they resolved our issues. I could not be happier with the software and the team! A big thank you Proxyclick from SafeKick Americas! What I like most about this software is the ease of use. It was so easy to set up, and very user friendly.

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Scott Roberts

Proxyclick

Used daily for 2+ years
Reviewed 2017-02-01
Review Source: Capterra

We have been using the product for a couple of years now and have been very happy with it. We had some IOS issues at first but the latest version fixed it. I would recommend this to any small to med size company.It is very easy to quickly check someone in and out. I really like the new kiosk software

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Ray Newton

Moving from a Visitor Checking book to ProxyClick Visitor Management!

Reviewed 2016-05-09
Review Source: GetApp

In the past year we have successfully been running Proxyclick for our Business. It was a transformation from using a basic checking in book to a more Welcoming Kiosk iPad. We are very impressed with the overall functions of the system and its useful features. We have had lots of feedback from our own Customers and Visitors on how it works and they clever badge printer. I always give them ProxyClicks details when they ask for more information. About 3 months ago we bought an Evolis Primacy Black Printer for better badges and they are great Quality. The questions we have set also benefit our business like drink requirements and know Car Registration Plates for Guest who have parked on site. Overall we are very impressed with Proxyclick Visitor Management system and see it as a Key requirement to our Business. We couldn't recommend it enough! Onsite Badge Printing, Drink Options, Registration Plate details, Booking in Management system, Visitor Alerts, SMS, Emails, Proxyclick App, Health and Saftey Forms, ID Badges, iPhone Passbook cards, Directions to our Business and lots more!

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Anonymous

It is a great enhancement to visitors experience when they walk into our building.

Used daily for 6-12 months
Reviewed 2018-01-16
Review Source: Capterra

a more secure check-in processSending an email to colleagues when visitors arrive. Also the ability for colleagues to deny access, and notify reception that they will be there in 5, 10 or 15 minutes. The overall look and feel of the program is great. I also like that we can have guests sign an NDA and see important egress information upon entering the building.

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Tyler Grem

Quality Review

Used daily for 6-12 months
Reviewed 2016-08-25
Review Source: Capterra

Needed assistance with creating a extra template for badges. Reached out to customer support for assistance on showing me where to go to edit badges. Was able to find it myself and start editing do to the easy navigation of the site. The ease of navigating thru the website made it really easy to find the category for creating a badge and the customization options that they give you are great. IM customer support is really good as well. Having the ability to talk to someone right away is always a nice feature.

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Florian PORET

A solution that works with visitors

Used daily for 1-2 years
Reviewed 2018-01-19
Review Source: Capterra

A good image of the company to the visitors, a follow-up and a clear management of the visits, replace the paper bookThe online management interface in the cloud and flexibility, compatibility with iPad models and smartphone notifications (sms and the app)

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Vaibhav Mali

Our to go virtual receptionist

Used daily for free trial
Reviewed 2018-12-24
Review Source: Capterra

Data management is the most crucial part of any business. One of my friend had software data management system for their own office receptionist. Some times its so cluttered with un useful data that sorting out was waste of everyone's time. I had read about Proxyclick and suggested him to go for a trial and use it. Its been 2 weeks now and he has already started to use it for all his business meeting needs. The ease in getting the data in spreadsheets with all the information needed, ability to share it over across the world in real time and sorting it for future reference is so easy that their company is already thinking of going full version

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René Verhoef

Good performance, lots of features and a very nice support team, i recommend this product.

Used daily for 1-2 years
Reviewed 2017-07-11
Review Source: Capterra

Easy to set-up, gives the visitors a great welcome while reducing workload on the frontdesk. becasue of security (ISO9001) we need to know who's inside, this software fit all oure needs within this subject. lots of updates / new features since we used Proxyclick, innovative company.

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Brandon Waymire

Good, but not perfect

Used daily for 2+ years
Reviewed 2017-01-06
Review Source: Capterra

I've been an administrator in our company's proxyclick for the past couple of years. Overall there have been vast improvements to the system which i like such as the design and layout. The ability to check people in/out and see real time status has been a life saver. The underlying issues i continue to have with our site security offices are the recurring visits. When a recurring visit is input for an individual/group, the very first day of the visit shows all of the pertinent information needed (i.e. type of access, company visiting, etc). However, all other days of that set recurring access does not show the same details needed. This forces the user to go all the way back to the original start date of the access in order to find out the information, which can be very time consuming and frustrating on an extremely busy day. I would like to see that improve. Another frustrating area from an admin standpoint is the entry of colleagues into proxyclick. This feature is fine if you have an individual only needing to be added to one site, but if you are needing to add a colleague to more than 30 sites it's a bit of an arduous task having to click 'Add Colleague' after clicking under every single location. If there is a way to have an 'Add Colleague To All' option, that would make this new year so much better.Please see my overall experience comments

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