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Quality Management Software with Complaint Management (2026)

Last updated: April 2026

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Key features of Quality Management Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Document Management: Reviewers highlight easy document upload, management, sharing, version control, traceability, remote access, and compliance with regulations. Automated workflows and security are also appreciated. 90% of reviewers rated this feature as important or highly important.
Quality Control: Users value tracking and managing quality processes, real-time data collection, non-conformance tracking, and integration with other quality tools. It ensures compliance and improves audit readiness. 88% of reviewers rated this feature as important or highly important.
Access Controls/Permissions: Reviewers appreciate customizable user permissions, secure data access, compliance with regulatory standards, and user-friendly management for different roles and functions. 86% of reviewers rated this feature as important or highly important.
Change Management: Users highlight effective tracking of process changes, customizable workflows, audit trails, risk assessments, and clear communication of changes to ensure compliance and continuous improvement. 85% of reviewers rated this feature as important or highly important.
Compliance Management: Reviewers emphasize real-time compliance tracking, audit readiness, customizable reports, and managing regulatory documents. The system enhances adherence to laws and industry standards. 84% of reviewers rated this feature as important or highly important.
Corrective and Preventive Actions (CAPA): Users value the ability to track, manage, and resolve quality issues, linking CAPAs to other processes, automated workflows, and ensuring continuous improvement and compliance. 83% of reviewers rated this feature as important or highly important.