Planview Clarizen Reviews

Progress reports and reviews with real time data. Easy collaboration and communication between team members. Great online support team and webinars. Easy to track budget, time and resources from the same home page.

Clarizen's features mean that if you have a small, simple project that only needs a team of 2 or 3, Clarizen is probably too powerful.

The system allows you to create a project that is as complex or as simple as you desire. They have the capability for very complex projects.

Support for custom project hierarchies based on users or their groups. This would allow separate business units to see project categories without seeing the projects within those categories.

Clarizen (V6) is likely the most configurable SaaS tool available in the PPM world. The ability to customize fields and workflows to support unique processes is a major selling point of the tool. The new native mobile app is great. Customer support, access to training and, professional services are all excellent.

Out of the box, the tool can be a little overwhelming, with few preconfigured workflow options (cases, etc.). Because the tool has an extremely robust configuration/customization engine, there is/are some functionality/utilities that require customization (and thus more custom fields/actions) that most would probably expect to be available out of the box. The weakest point is the interactive Gantt chart, which has very limited configuration options.

It is a very complete and flexible solution, and you can rather easy integrate it with other Saas platforms. The combination of its features and integration with sales related data gives you a very good real-time control over your projects and costs, resources, margins...

Learning curve - for junior people, it is a very complete platform and people tend to get overwhelmed by features.

Great new social media and project management collaboration tools with V6. Creating and saving templates is much more intuitive in this new release.

It doesn't play well with IE; processing time is way too long. There is a substantial delay when working in IE with the application.

Easy to configure and easy to use product. Staff can be trained quickly and product can be launched in short timeframes.

Interfaces development that is not standard take too long. So might need work around some times as required.

It is the most complete and flexible solution I've used that allows me to collaborate with the teams and to get their progress updates. Multi-location, multi-team, multi-currency and timezone. Cost, price and profitability are clear. Run it agile or waterfall or both. Portfolio views, loads of integrations and loads of apps...

My only gripe is not being able to pay in Australian dollars...

The ease of use that comes from being a SaaS solution has been the strongest feature. In addition, because it is web-based, some of the configuration can be done using CSS, which does not take a lot of programmatic experience to implement.

As a PPM, there are still gaps (as of this writing) in some basic PPM functionality. The most glaring to me is the lack of Capacity Planning functionality. It can handle Resource Allocation, and Resource Loading, but if you are looking for a way to forecast out what your expected capacity for future work is, you can only do it through heavy configuration. As for configuration, it has pros and cons,...

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Super easy to track and submit hours, including setting up as many projects as necessary.

Certain reports are only available to certain licenses, not allowing basic licenses to see things like time tracking reports for project management or PTO.

it offers a very good platform to discuss specific tasks or projects between the project team and do resource allocation.

The interface was hard to navigate (e.g., you'd have to click multiple times to get to some of the screens you needed to use most).

I just love the tool because of its social media integration capability, the realistic information which the software provides is just awesome.

I wish if the prices become reasonable and they were supposed to be not just a project management toold.

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- so many features/functionality - lots of ways to customize PM workflows - all the options needed for managing waterfall projects and some agile

- could use more work on agile features and especially the kanban board

Vast behind-the-scenes tech support just about any environment, from micro to huge. You can use it how you want, you don't have to adopt a philosophy for your processes unless you want to do so. The best software support I get.

Reports and Templates, while great to have, need an interface overhaul and greater capability. Visualization of data could be better.

Clarizen gives you all ins and outs of project management and goes way beyond. If you go the extra mile and link it to SalesForce.com, you get so much more customer insight - relevant data is shared amongst your entire company to every department.

Getting more reports out of Clarizen is a bit of a struggle if you want to step beyond the standard offering. It requires some tinckering with an Excel plugin, which does the job - frankly. That is a point of improvement Clarizen is very aware of.

We use Clarizen for Task creation, Task execution , status tracking and reporting. We use this for customer case management especially when it is escalated. Great tool overall.

While this is a friendly tool, JIRA / Service now is much better with respect to issue tracking. Clarizen could improve there.

Innovation. Clarizen seems to be not content with it's product and continues to innovate new features that we take advantage of. We have also brought a lot of custom scenarios to them that they have been able to develop and implement with our company.

Tough to get a lot of time with your personal account manager after implementation. I know there is is of course never enough time but yo always want more.

I like how easy it is to manage projects, tasks, and the effects of their inter-dependencies. You can also create project templates for the very intricate recurring projects.

There could be more customization/flexibility, similar to what Salesforce provides for their products.

Clarizen has an immediate ease of use due to its familiar user interface. If you've used popular social media sites you'll easily be able to start using Clarizen right away. I love that we can customize and extend the features with workflows, validations and automations.

Clarizen is not the cheapest solution out there - but you really pay for what you get. We've tried other products, including cloud based PPM systems and did not like them as well.

We have many workers that are remote and live across the country. Clarizen has help connect us on project so much you wouldn’t know we are not all in the same office.

We’re able to manage workflows in the solution really well, however integrating external application workflows is difficult and can be challenging.

Functionality, intuitiveness, collaboration tools, the configuration settings aren't too hard to use, and I like how it integrates with Salesforce

I wish the exported Excel files could include the charts/graphs that are created in reports. It has this capability with PDFs, but so far I haven't seen anything for Excel.

Cloud based Project management software that includes workflow automation. These features make this software one of the best we have used so far.

This software helps to open communication in our office and to know exactly where we are with a project and who we are waiting on to move to the enxt step.

The software has such awesome flexibility, the support network and groups are also fantastic! Product releases are often and fantastic, they listen to their customer base.

Having so much flexibility and options can be confusing to users. Often a filter is set and forgotten about then the wrong information is displayed. Don't minimize user training and retraining when using the software

It is very each to enter time in for each individual project you are working on. With the ability to track and report time.

It is not easy to track the time of other people currently working on the same projects to ensure they don't go over their hours.

Vendor Engagement and assistance is excellent. The product is easy to manage as a system administrator and use as a project Manager.

in regards to the configuration setup by admins; the product does not offer system level reporting on how made what changes in the tool.