“Clarizen is a versatile an flexible offering that one will not regret implementing into their organization. I often say to people that ask what the best part of Clarizen is that "Clarizen wraps around your business processes rather than force you to bend them around it". This has got to be the most important consideration in my opinion. There are many great features of Clarizen, the API, interact, social collaboration and much more. I would suggest to anyone looking for a new software tool or replacing an existing to get on the free trial, speak with a Success Manager at Clarizen and really give it a good test drive.”
“while clarizen’s feature looks great from the outside, our experience is that they the product is convoluted and we did not get effective support or responsiveness to our support requests in a timely or complete way. For us the time and money invested in clarizen has not paid off. buyer beware.”
Kent Hahn, Global Services and Support Director at Panduit
Pros: Flexibility and ease of use especially in terms of mass editing. Easy to deploy and get going.
Cons: Financial tracking vs specified monthly targets.
Jeffrey Driscoll, IT Manager at Marketing Mojo, A Digital Marketing Agency in Charlottesville, Virginia
Pros: -Great support -Customization -Well-built data object -If you have no project management, it will get you bootstrapped into basic PM skills and methods.
Cons: -Kind of pricey, but worth it. -Since it doesn't tell you how to work, you might need to make it work the way you want. -Not Fire-and-forget, you're going to need an admin with some basic programming skills, but these can be learned post-adoption
Peter Koch, Director of Operations at Elite Aviation Products
Pros: At its core, Clarion is a strong project portfolio management tool. The social media element is seamlessly incorporated and has added a valuable dimension to project management. The resource management component is strong and just got stronger with the Summer '15 update. And, most important, Clarizen provides a high-availability SaaS platform. They haven't left me hanging.
Cons: I am still waiting for a mechanism to assign multiple managers to a task. Our projects span multiple shifts. I need a mechanism to allow all shift supervisors to adjust tasks and sub-tasks as needed. The pricing model could be improved. The number of customizations are limited in all except the Enterprise package. We use all three customizations in our package and, at times, turn some off so we can turn others on. Surely a better balance can be reached.
Brian Bihl, Web Time Implementation Team Lead at Paylocity
Pros: Customization. I cannot say enough on how exceptional the Clarizen technical team is with taking our needs and making them happen in the system. One specific example is I formulated a scoring system for incoming clients that based upon how they were going to use our system would be given a "complexity" score so that I could assign higher level clients to my best employees and lower level clients to my lesser experienced employees. Clarizen took my request that I submitted and within a month had the entire scoring system automated and up and running giving me a fantastic tool to use daily.
Cons: Pricing. Clarizen needs to be able to add options on as fixed costs instead of raising the overall monthly rate. My team doesn't use every aspect of the program so when I need more of just one option in the system I shouldn't have to pay for a higher level across the board with more of all their options when I need just one. I am hoping that can change in the future to meet individual client needs.
Sean Woods, PMP, Project Manager at County of Tulare
Pros: Flexible, API, Interact, Social Collaboration and easy customization.
Cons: There are not many and I should point out here that Clarizen is actively enhancing this product and very receptive to their clients issues and recommendations.
Area Manager, Services - Pacific Region (Computer Software company, 201-500 employees)
Clarizen is a great product with fantastic support. Their webinars are great examples of how to do things right, they have Q&A sessions that anyone can join and get all of your questions answers. Keep up the great work gang.
Pros: Great support and webinars, fantastic innovation in the product.
Cons: So many features can make it hard to use for a none technical person.
Ken Blankenfeld, Principal, KBCm Group, LLC
Pros: Robust "out of the box" features Flexible capable of custom configurations to match proprietary needs Interactive team collaboration with Knowledge base benefit Extensive training and live webinar support Custom services available
Cons: Lack of live account support for other than large licence users
Claire Schneeberger, Founder, Chief Innovation Officer at Monarch Media
Pros: The platform can do anything.
Cons: it takes a huge time investment to set up processes that fit our use cases. customer support was limited in their ability to respond to our requests.
We appreciate your feedback and look forward to meeting with you to ascertain your needs. Please watch for a meeting request from your customer success manager. Clarizen holds customer success as a top priority.
Pros: Feature rich, easy to learn, mutli platform, great UI and reporting.
Pros: Vast behind-the-scenes tech support just about any environment, from micro to huge. You can use it how you want, you don't have to adopt a philosophy for your processes unless you want to do so. The best software support I get.
Cons: Reports and Templates, while great to have, need an interface overhaul and greater capability. Visualization of data could be better.
Pros: Collaboration, social communication, professional project management features, cross platform, easy to use, powerful reporting module.
Cons: A little bit slow, no iPad integration.
Pros: good support. UI is very intuitive and easy to use the first iteration of the Salesforce plugin was so-so, the newest version is years ahead
Pros: More functionality that tools like Basecamp, Asana, etc. Web-based Easy Setup
Cons: Support is not very helpful. Very little guidance in best practices with their software. Reporting is not nearly as flexible as other tools I've used in the past (AtTask).
Fr. Van Hecke
Pros: Clarizen gives you all ins and outs of project management and goes way beyond. If you go the extra mile and link it to SalesForce.com, you get so much more customer insight - relevant data is shared amongst your entire company to every department.
Cons: Getting more reports out of Clarizen is a bit of a struggle if you want to step beyond the standard offering. It requires some tinckering with an Excel plugin, which does the job - frankly. That is a point of improvement Clarizen is very aware of.
Pros: I especially like their design of allowing Clarizen Projects to be linked to Opportunities, Accounts, and/or Campaigns.
Cons: Pricing a bit high
Pros: provide SFDC Dashboards to your Executive team using Clarizen project data
Pros: Progress reports and reviews with real time data. Easy collaboration and communication between team members. Great online support team and webinars. Easy to track budget, time and resources from the same home page.
Cons: Clarizen's features mean that if you have a small, simple project that only needs a team of 2 or 3, Clarizen is probably too powerful.
Pros: Easy to use
Miguel de Olarte
Pros: Its road map view is a great way to see the big picture, the intarface is easy and intuitive for a project manager. And as a web tool all changes are inmediately shown to all users.
Cons: The philosophy of use is a little different as a desktop tool, and it takes a little time to get use to it. If the internet conectios is aslow is very paintful to work with the tool.
Pros: Ease of use for both administrators, clients and individual users Accessibility of information about new features - i.e. webinars, Clarizen staff, website tutorials Easy update features to keep everyone involved with the project up-to-date
Cons: Wish there was a feature that would accrue paid time off
Pros: Scheduling, Task Management, MS Project Import, External Users, GUI Design, Usability Features, Support
Cons: Price: The first and the most important issue is Clarizen pricing. It is also a second and third most important issue respectively. Clarizen is expensive. It’s very expensive. History, Risk Management, Item Workflow
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