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Planview AdaptiveWork Logo

Planview AdaptiveWork

Enterprise Work and Project Portfolio Management Solution

(53)

Planview AdaptiveWork Reviews

Overall rating

4.3

/5

174

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.15/10

Reviews by rating

Pros and cons

Ability to use for multiple solutions in addition to Agile Project Management. I've been in the business for over 30 years and Clarizen Customer Care in the best I've experienced in a very long time.
All of the people we've dealt with are likable and eager to help...just not on our terms, which is the place they could improve the most.
Clarizen is a great product with fantastic support. Their webinars are great examples of how to do things right, they have Q&A sessions that anyone can join and get all of your questions answers.
Can be a pain in the ass to configure when the application need to so specific for your organization.
The fact that there are so many features also has a downside.
Our biggest struggle comes with the idea that a PSA should be a three legged stool (projects/task management, time tracking/resource management, and project financial management).
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174 reviews

Recommended

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Jimmy S.

Controller

Market Research, 51-200 employees

Review source

Overall Rating

Robust project management system

Reviewed 2 years ago

Transcript

Jimmy: Hi. My name is Jimmy and I'm a controller. I would like to give Planview Clarizen a four out of...

AR
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Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Full featured - but huge code base

Reviewed 4 years ago

Good. It was a disaster switching to Redbooth, and it was a major upgrade from Basecamp. Maybe it was too big of a jump for a smaller organization.

Pros

It's like the rolls royce of project management systems. Super powerful and hard to really throw stones at the functionality.

Cons

The biggest learning curve because it has specific ways that it manages workflows. It's great. But you need a dedicated team member to just learn and train people on it.

GS
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Garret S.

Computer Software, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Clarizen has been a solid tool for us when expanding our professional services organization.

Reviewed 6 years ago

Visibility into projects across the entire professional services portfolio. This gave us a better understanding of our teams and how they were utilized.

Pros

The ability to customize Clarizen is one of it's strongest features. While not as advanced as some of the bigger SaaS players like Salesforce, it still provides a robust set of features to allow you to create custom business processes to accomplish your companies goals. They compete pretty well against other companies with much larger teams. Another great feature we use a lot is the expansive and complex WBSs you can have for projects. This allowed us to have a better sense of project flow and visibility to where our projects are at.

Cons

Our biggest struggle comes with the idea that a PSA should be a three legged stool (projects/task management, time tracking/resource management, and project financial management). We can only seem to make two work at a time with Clarizen. Our PMs want some pretty detailed project plans to really understand where tasks are and who is responsible, but when you implement that with time tracking it becomes...

CG
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Chris G.

Transportation/Trucking/Railroad, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great tools

Reviewed 6 years ago
Pros

The way you can link all facets of a project from bugs to requests. I also like the searcability of the interface.

Cons

I would like to see the ability to add conditional logic to customized fields in order to create work flows.

MG
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Meline G.

Information Technology and Services, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Definitely, one of the most comprehensive (in good way) system between alike frameworks!

Reviewed 6 years ago

Not only entering timesheets, but also do proper estimations for the project budgeting and resource planning!

Pros

The ability to automatically track the tasks start/end dates if there are dependencies set up as well as when there are vacations or holidays for a person. The automatic smart systems make huge help for any human mistake on those calcualtions and future possible changes. Thanks for this!

Cons

When someone creates a vacation request in Clarizen, it would be good to have a notification mechanism to inform the project manager about it, if the person is assigned to a task of this PM's project(s). Otherwise, only the direct manager of the person is being announced. And if there is no established manual process, the vacation request gets approved without the PM being informed about it. This is really serious problem.

MS
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Maria S.

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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This is the best project management tool I've used

Reviewed 6 years ago

Great visibility into my projects.

Pros

The tool offers A LOT of functionality. As I'm not a system administrator, I am not aware of everything that Clarizen can do, but whenever our admins unleash a new feature, I'm always excited by it. The new Android app is super nice/handy to have, especially for logging time. The support is great: we have logged bugs before, and these are generally resolved very fast. I am not blocked for long whenever something like that happens.

Cons

The fact that there are so many features also has a downside. I feel like there is a lot more to discover, and sometimes, things are no consistent. For example, in some views, I can hide the right-hand vertical "space" (or menu) and in others, I can't. I also find that column resizing is quite burdensome, and I have to resize columns in multiple views (it doesn't propagate.)

AR
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Verified reviewer

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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This tool helps me to manage my workflow and plan my activities appropriately.

Reviewed 6 years ago

All in all, it is the best time-tracking solution that is quite scalable and flexible. If you're ready to work manually for the time being, it has flexible, scalable and can be implemented very quickly. If you are prepared to work with a few manual steps, for the time being (that hopefully will improve), it is a great value product.

Pros

It has a great interactive interphase and amazing functionality. Its easy to enter and track the time via this software. The planning tools allow me to plan and define my project, its functionality, its feasibility, and the resource available.

Cons

Bit expensive, the level of functionality for lower-amount licences is seemingly poor compared to advanced versions. Reports corresponding to calendar days require manual entry.

AR
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Verified reviewer

Telecommunications, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great SAAS tool to have for your Project Management teams

Reviewed 5 years ago
Pros

Extremely easy to use Easily customizable Price points make sense per user Able to share information to all departments via email High level overview with charts for executives that need to big pictures

Cons

There are instances of downtime, but they communicate quickly and level set expectations

AR
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Verified reviewer

Retail,

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great tool with tons of potential. Is simple and flexible to meet needs, but room for improvement

Reviewed 6 years ago
Pros

Easy to use and manage. Using reports and dashboards to show major value and insight to senior leadership. End users are able to use the tool itself with little training. Interface is responsive, modern and clean.

Cons

Security model is strange at first, but can be made to work great with some patience and thinking differently. Reporting has some limitations that feel frustrating but can be solved with export to an enterprise data warehouse. Brought in external vendor as solution integrator, but has issues with them delivering over complicated customizations.

AR
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Verified reviewer

Computer Software, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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3 stars for a very clunky tool

Reviewed 5 years ago
Pros

It's a great tool for project managers who are married to SLA times and making sure employees are not overworked or overloaded with assignments.

Cons

It's an incredibly clunky tool for the average user. I really don't like having to toggle back and forth between my task and the larger parent task. I also wish that the chat stream had better functionality and was easier to read.

AR
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Verified reviewer

Information Services, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Clarizen as a PMO tool

Reviewed 4 years ago

Overall a positive experience.

Pros

We use Clarizen for Task creation, Task execution , status tracking and reporting. We use this for customer case management especially when it is escalated. Great tool overall.

Cons

While this is a friendly tool, JIRA / Service now is much better with respect to issue tracking. Clarizen could improve there.

DS
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David S.

Marketing and Advertising, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great project management system with good flexibility

Reviewed 7 years ago

Clarizen is a great platform for project management, workflow management and internal communication tracking. The reporting suite is also very good and there seems to be a keen drive to continually improve the product. Customer support throughout setup and launch was excellent with a product specialist available onsite, phone and web-conference to help train our team and customize our environment. Despite some challenging requests our support team and the flexibility of the system allowed to achieve near all our requirements thus far.

Pros

Flexibility/Customisation - the system is extremely adaptable and can be used for a number of functions beyond that which it was designed because of it. Reporting - The reporting suite is excellent but there is still room for improvement in terms of pivots and lining relevant data in reports.

Cons

Support - Although our setup support was great there can be a delay in resolving system bugs but no more than most software services. Caps on custom fields - There are caps on customisation depending on the package you choose and the price hike between them can be quite significant.

BH
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Brian H.

Building Materials, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Full Featured Project Management Software

Reviewed 7 years ago

Clarizen is the foundation of our project management process. It provides a wide range of features and customization to support the needs of our design team, project managers, production, upper management and sales staff. With customized reports, each team member can see the data that is important to them. With customized views estimating can see what is important to them, sales can see that they need and project management can see their information. The dashboards are great to show a snapshot of how many projects are doing. It is obvious the people at Clarizen have put a lot of time and effort developing and refining the project management process. It's a great program to get everyone on your team involved

Pros

The almost unlimited features and options

Cons

There are almost too many choices, it takes a while to really gain a full understanding of how everything works

PK
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Peter K.

Information Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Online Project Tool

Reviewed 7 years ago

Clarizen is so easy to use, the vast majority of users were up and running within minutes . The powerful social module incorporates item level in context discussions within each project, even to a task level. Flexibility is a strong feature, and the ability to track financial data across the entire project makes the tool a powerful asset in any business

Pros

Interface is intuitive. Plenty of awesome functionality

Cons

More Drag and Drop features would be nice , and possibly Agile standard out the box included

AR
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Verified reviewer

Automotive, 201-500 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Intuitive, Flexible, yet Powerful

Reviewed 8 years ago

Clarizen is a great solution, which is proving to be an invaluable tool within our business. Despite having some very strictly defined processes that Clarizen were required to include, all of these were developed efficiently in full collaboration, even ensuring that developments were future proofed to ensure continued use with no requirement to pay out for additional development. The layout and...

Pros

Flexible and easy to use. Social interaction, with in-context discussion panels for all projects and tasks. Easy monitoring of time submissions. Great (and expanding) set of modules (Apps) that can be deployed to further enhance the solution.

Cons

Reporting tools are still lacking, but this is actively being addressed with regular updates and improvements released.

BS
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Babar S.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Clarizen makes project management easy

Reviewed 7 years ago

Working on clarizen was a new world for me as I had never used an online project management tool. As most project managers it is hard to move out of the comfort zone which really works, but Clarizen was different. It provided the flexibility of updating projects on the go as well as task assignment to resources and updates to stake holders. Clarizen also helped us to decrease the time to update project status as it was easy to get reminders on updates and also daily status reports on emails for escalation. The social collaboration part is one of the best I have experienced so far on any type of platform for the "working" environment.

Pros

Social Collaboration Customization right down to the fields being used in each and every element.

Cons

I would see that at times the interface due to it's beauty becomes a bit slow.

JR
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Jessica R.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Clarizen was selected as the PSA for my company and I've been the main administrator for a few years

Reviewed 5 years ago
Pros

Customizable User friendly Web access Easy to scale as our company and departments grow Can be customized for various use cases

Cons

Doesn't function well with detailed project plans. If you want to push the dates of s project out or adjust a schedule, it's difficult if you have too many tasks

JK
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Joseph K.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Excellent PPM

Reviewed 7 years ago

Compared all PPM solutions we have used in the past Clarizen provided a much needed increase in reporting and customization to meet our needs. It allows us to not only track the additional information we need but report on it in a way that make portfolio review much easier that it had previously been

Pros

Modern look and feel, customization, and reporting.

Cons

External collaborator option is too expensive, e-mail tracking and integration for capturing communication customers who are not users in Clarizen is limited

AC
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Alan C.

Information Technology and Services, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great tool for collaboration

Reviewed 7 years ago

Great product that allows for a ton of flexibility. It's been great to be able to customize for the specific needs of each team, yet still have all teams in the same product.

Pros

The level to which you can customize, create custom actions and workflows, etc. is the best part of the product

Cons

Implementation can be tricky. Your instance starts with everything turned on, it would be better to start with a minimal instance and turn things on as you need to implement.

AR
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Verified reviewer

Electrical/Electronic Manufacturing, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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PM tool for any application

Reviewed 5 years ago

It makes us work collaboratively in a global organization.

Pros

Its capability to be applied for wide applications and the customer support

Cons

The customizations are little tricky even though the syntax are not so complicated

RS
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Rachel S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Clarizen - Work and Project Management

Reviewed 12 years ago

The best project management solution for team work! Clarizen's cloud based SaaS software is easy to use, without needing any technical support. It is the best choice for Project Managers who run multiple projects and/or have a team of people working from different locations. Real time visibility means everyone can see exactly what the team is working on, ensuring that time and resources are not...

Pros

Progress reports and reviews with real time data. Easy collaboration and communication between team members. Great online support team and webinars. Easy to track budget, time and resources from the same home page.

Cons

Clarizen's features mean that if you have a small, simple project that only needs a team of 2 or 3, Clarizen is probably too powerful.

SJ
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Sarah J.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Powerful Suite Backed By an Excellent Team

Reviewed 6 years ago
Pros

The system allows you to create a project that is as complex or as simple as you desire. They have the capability for very complex projects.

Cons

Support for custom project hierarchies based on users or their groups. This would allow separate business units to see project categories without seeing the projects within those categories.

AB
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Avnish B.

Management Consulting, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent Value for money and user friendly staff

Reviewed 6 years ago

Very good value for money and excellent product for medium to small enterprises

Pros

Easy to configure and easy to use product. Staff can be trained quickly and product can be launched in short timeframes.

Cons

Interfaces development that is not standard take too long. So might need work around some times as required.

SW
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Sean W.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Wrap Clarizen Around Your Organizations Requirements!

Reviewed 8 years ago

I have had the pleasure of seeing Clarizen implemented in many different ways by many different organizations. I attended an event where we received presentations from a few organizations and I WAS blown away at the vast differences in implementations. Clarizen is not a one size fits all. Clarizen is a "How can we fit you" company. There is one key question to ask during a selection process. What are...

Pros

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Cons

No cons were added to this review

DK
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Drithal K.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Clarizen PM Tool

Reviewed 7 years ago

Interesting experience, however the tool is too detailed and not easy to use if you are not a PM. There are too many dependencies that need to be filled in before moving ahead. The timesheet feature is not very user friendly. No integration with QuickBooks online Canada. No customization allowed with this tool.

Pros

It captures the right areas required for project management, provides more detail that Microsoft project and allows for all projects to be captures in one place. Has great reporting and pictures of timelines and milestones

Cons

Timesheets are to complicated and difficult to complete. No option for capturing project expenses against a project. difficult to enter in dependencies, very repetitive task, rather than allowing for templates to be used.

SG
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Stephen G.

Management Consulting,

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Yet to find a better work and project management app

Reviewed 7 years ago
Pros

It is the most complete and flexible solution I've used that allows me to collaborate with the teams and to get their progress updates. Multi-location, multi-team, multi-currency and timezone. Cost, price and profitability are clear. Run it agile or waterfall or both. Portfolio views, loads of integrations and loads of apps...

Cons

My only gripe is not being able to pay in Australian dollars...