Name: AppFolio Property Manager
Rating: 4.53 (1916 reviews)

AppFolio Property Manager Features & Capabilities

AppFolio Property Manager

Spectora

Buildium

AppFolio supports modern residential, commercial, student housing, and HOA property managers with online portals and automated processes to streamline business.

Access Controls/Permissions

Accounting

Activity Dashboard

Activity Tracking

Add & Edit Photos

Alerts/Notifications

Application Management

Audit Management

Audit Trail

Background Screening

Bank Reconciliation

Billing & Invoicing

Calendar Management

Cash Flow Management

Client Portal

Comment Library

Commercial Inspections

Commercial Leases

Commercial Property Management

Committee Management

Communication Management

Contact Database

Contact Management

Credit Card Processing

Credit Check

Customer Database

Customizable Branding

Customizable Reports

Customizable Templates

Data Import/Export

Deal Management

Document Management

Document Storage

Dues Management

Electronic Payments

Electronic Signature

Email Marketing

Email Templates

Event Calendar

Event Management

Event Scheduling

Expense Tracking

Fee Collection

File Management

Financial Management

Financial Reporting

For Commercial Real Estate

For Investors & Traders

For Property Managers

General Ledger

Guest Tracking

HOA Violation Enforcement

Housekeeping Management

Income & Balance Sheet

Inspection Management

Insurance Management

Invoice Management

Late Fee Calculation

Lead Management

Lease Management

Lease Origination

Lease Tracking

Maintenance Management

Maintenance Scheduling

Member Database

Member Directory

Member Portal

Membership Management

Mobile Access

Online Payments

Owner Portal

Parking Management

Payment Processing

Portfolio Management

Property Database

Property Management

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Recurring/Subscription Billing

Reminders

Rent Tracking

Repair Estimates

Report Summary

Reporting & Statistics

Reporting/Analytics

Residential Inspections

Residential Leases

Residential Properties

Retail Leases

Role-Based Permissions

Self Service Portal

SMS Messaging

Task Management

Task Scheduling

Tax Management

Template Management

Templates

DoorLoop

Yardi Breeze

Rent Manager

TenantCloud

Innago

ManageCasa

RentRedi

Hemlane

Propertyware

Landlord Studio 

Entrata

Appfolio has world class customer service with extremely quick response time. Implementing the software was as easy as it could have been. It still takes time and effort, but it is certainly worth it to be on such a streamlined software.

Well-Rounded & Reliable

Hi Benjamin, thanks for taking the time to leave your feedback! 

Overall, I love the product and when I can get the assistance I need I am very happy.  We aren't a huge company but we manage close to 300 doors, so we are respectable.  We were the first users in our area and told everyone to switch to them.  I still think they are better than any other PM software provider we have used and we have used several.  My only complaint is the inability to get timely customer care responses.  Honestly, service after the sale is VERY important!  

Great Software, needs timely customer care for established customers

Initially, I was thrilled with Appfolio.  They had live support, and same day follow up calls when submitting tickets.  Suggestions on the user forum were implemented, or at the very least, were updated by Appfolio so we knew they were aware and cared.  None of that anymore, but we are regularly being innundated with value added junk that we can pay for if we want it or obscure improvements that seem pretty specialized/not broadly impactful.  Meetups, etc. are heavily geared toward sales/recruitment and have virtually no value for current clients.  I was fine with shrugging my shoulders as this is often how things go with growing companies, but looking completely unprofessional to my tenants/owners due to unreliable email/text, suppressed fee accounting/commingling problems (that are legit problems, not user error), and confusing owner statements have me in talks to switch.  Property managers are dealing with stigma to start with - I don’t need my management software making my company look unreliable/unprofessional/untrustworthy on top of it.  Not to mention - I dread having to explain during a state audit why income is “suppressed” from owner reporting. 

Sad to be looking elsewhere.

Hello Tara, thank you for taking the time to leave this review. We understand your frustration and we are glad that you were able to talk through these items with one of the managers on our Customer Success Team. Based on your business practices, not consistently paying our your suppressed fees seems to have caused an issue with your owner's statements. We hope, after speaking with a manager, you will be able to establish a good cadence of paying these in order to avoid error in the future. We take our client feedback seriously and take all of it into consideration when building and improving new features. We hope you will stick with us and continue to provide this vital feedback. 


AppFolio is reliable, user-friendly. The support team is responsive and helpful. The online training is great. It teaches you step by step and it is also hands on that gives you examples to fill in the blanks. 

Highly recommended software for Property Managers!

We have been using for over eight years with no plans to change. The software continues to improve, often from user comments and experiences. 

Long Time User Still Enamorede

I have worked with Appfolio since 2012.  I would recommend it for its ease of use.  If you are a small company and do not have daily IT support to train your employees this is a great program for you.  The tutorials are very easy to use for training.

Appfolio for Property Management

Everyday accounting and management tool that we could not do without. This is a huge benefit to our team , tenants and owners.

Could not manage as efficiently without Appfolio

The software works great, from your first property to your 400th, so it's easy to scale with. 

Solid, Full-featured system for RE investors and PMCs

From the beginning it was easy to migrate our data, and we never looked back.  It is so awesome for our boss to be out in the field, call us to ask a question - then say never mind "It is all right here on AppFolio" on his phone or tablet.   Easy to find just what you are looking for and the Support/Help system is the best I have ever experienced in a software.  On line CHAT is a lifesaver.

Best Software EVER!

Switched from LiveRez to Appfolio

Thanks, Pamela. It's great to hear you are finding the accounting side of AppFolio easy to use!

We have been with Appfolio for 9 years - and during that time there has been significant improvements in the system.  Our company is a heavy user and utilize as much of the functionality of the system that we can - and as such we are frequently asked to provide feedback to the development team when they are considering options.  We are committed to our relationship with Appfolio, however, due to API restrictions, if we have much more growth we may need to consider alternative solutions. 

Always evolving

Thanks for partnering with us over the last 9 years. Denise! We look forward to partnering for the years to come! 

My overall experience has been generally positive however I wish they would offer the same features and services to all of their clients regardless of their portfolio size. If you already have the technology available and a cost structure in place to offer these services, I don't see how portfolio size matters. Overall, it's a good product but they're starting to nickel and dime customers for services previously included in the monthly subscription prices. They're also releasing a lot of cool new tools such as the artificial intelligence assistance however you should verify that you're going to be able to access all of the tools you want to before signing up as you might discover that you don't meet their minimum portfolio size to take advantage of such features. 

Great Initially but Caters to Larger Companies Now

AppFolio is Powerful, Take the time to study it

We've overall been happy with Appfolio, but with their decision to charge our tenants $2.49 (from free) for EFT payments and how they rolled this out is frustrating. Appfolio spent a lot of time offering training on how to get tenants signed up for their portal, and how to "sell" the (then) free EFT payment option. Now, tenants either have to pay $2.49 for every EFT payment they make, or as the property owner, we can pay $1/door (regardless if the tenant has the portal active; regardless if they actually use EFT payment option) and it'll remain free to the tenant. Appfolio has a large community forum for its users, and there are MANY property managers who have left Appfolio over this. This is simply a money grab for a now publically traded company. The forum has talk of a class action. It's been a nightmare. We have 1200 doors and they didn't blink an eye when we told them we were looking for other options. Same for a few commenters on the forum who have over 10k doors. They don't care how long you've been with them, or the number of doors you have.Separately, Appfolio's customer support is lacking. Chat or opening a ticket are the only options, and the chat feature is rarely an option. We are looking to move to either Buildium or Rentvine. The AF community forum has many AF customers moving to those software options.

Wouldn't Recommend

Better than expected

Hi Dennis, thank you for taking the time to leave a review - we appreciate your feedback.

We have thoroughly enjoyed using AppFolio as our Property Management software.  On the first page of this review I had to select "real estate" because we actually manage numerous multi-family properties and commercial properties.  It has been a pleasure to use a software that was easy, makes sense, and being able to customize things to suit your individual needs.  The only negative feedback I would have, is the time you have to wait for an answer from tech support, if it is not an easy question you can get resolved on a chat.  And at times, chat is not available either.  That has been my most challenging thing because a lot of times, my problems come up with a time sensitive issue and I wait much longer than I would  prefer.  I understand there are other customers, and I get that.   My past experience with tech support has never been to wait more than a few hours and at the most one day.  Hopefully, that can improve because otherwise, we just love this software!!!  Thank you so much for making our jobs much easier :)

My AppFolio Experience

From the onboarding process to going live, AppFolio has been there for us! Their team worked with us every day during data migration and user training, so that we were confident once we went live. AppFolio is so user friendly and the Help Center so comprehensive that we rarely need to contact support, but even when we do need their help, the support team is friendly, knowledgeable and quick to respond. We couldn't be happier with our decision to move to AppFolio.

Our Business Runs on AppFolio!

AppFolio has been great overall. The product does have a steep learning curve. It took at least 6 months for our whole team to get comfortable using the software, but once they bought into it, it has completely transformed the way we do business. 

A must-have for any property management company

Loved it then, loving it even more now, hope to never stop using it.

Always evolving to keep up with or ahead of the customer!

As I said, onboarding was difficult. That was mainly due to how our dated was stored on our end and turnover we experienced during the transition. The service is amazing, and I can't imagine not having Appfolio. 

Promas to Appfolio - The Great Journey

Thanks for the review. We know the transition to any new software can be tough and we're happy that you found our service to be helpful during that transition.

I'd give them NO STARS If I COULD...
 
WOW VERY DISAPPOINTED 
TECH SUPPORT IS SLEEPING ON THE JOB!!
 
For nearly a TEN DAYS I have called, emailed left messages for ALL numbers AppFolio offers. I finally called custome relations only to be hung up on ! 
As for support I have opened multiple tickets with.. 
Software is decent on tenant side and maintenance side.. Accounting and back end is cumbersom to say the least,  but definitley over priced! 

What really kills Appfolio is the LACK of customer support when needed.. When you call it always leave a message and wait for a call back (Jeapordy Music playing in background)..  
We have had this software for over a 16 months,  upfront they wanted our money and contract signed ASAP!
 
Now Ican see why they need to get you under contract in order to stay in business, once there .. YOUR TRAPPED.. 
If any one at AppFolio is payin attention ! 

Feel free to contact me directly www.brgohio.com I'm sure you have the number.. Hopefully.. 

Next stop Facebook and then onto Twitter, Instagram and well.. Anything else I can hit today until I get a call back ! 

Signed very unhappy customer if you care !

WOW VERY DISAPPOINTED  TECH SUPPORT IS SLEEPING ON THE JOB!

Hi Jim, thank you for reaching out to us. We are sorry to hear that you are disappointed and we will do what we can to help remedy this issue. We're glad were able to help Katie yesterday and regret that the same level of service was not delivered in your experience today. A manager will be reaching out again today to discuss what we can do for you moving forward.

While the community conversations for improvements to the software is great, it's tough to know that any software engineer is listening. It seems like it would be very easy for move-outs to automatically prorate rent (where is it legal to collect full rent for a mid-month move-out?!?!?!) IF I could just talk to an engineer. It seems like it would be very easy to ask for an actual button for prorated rent rather than something that is a link everywhere on the internet. These simple things should not get lost in the community. 

Good product, improvements slow to take

Dear Jeff, thank you for taking the time to post this review. We appreciate the feedback and we have made sure that it has reached our product development team. You do have the ability to prorate the last month's rent for residents and we'll follow up with instructions for this task. We read through every piece of feedback posted to our product boards and we take the feedback seriously. Thanks for being our partner.

I still compare my new property management software that we use to Appfolio. There are things I miss about it, but both have their pros and cons. However, with competitors offering equivalent software functionality while also being cheaper, we ultimately chose to switch to a different company for our property management software needs. 

Appfolio is great! But on the pricey side

Overall, I love AppFolio. The system is clear, clean, and easy to follow and learn. A lot of the fields are self-explanatory and the help button is just a click away and the team with AppFolio does a good job with I ask for help.  The explanations are clear, concise, easy to follow, and make sense.  In the past 15 years, I have used many different software systems to track property management. AppFolio has been the easiest to navigate to get me the information I need and easy to use to manage all my properties.

Property Management with AppFolio

In general this is the best property management software on the market if you have a portfolio of 100 to about 1500 homes.  Any smaller than that there might be simpler solutions that you could use in any larger than that you might need some customization that could be a little bit tricky to do an app folio.  Before that midsize property manager this is the perfect product to really streamline your systems and give your residence and owners a great experience.

AppFolio is the Apple of Prop Management Software 

AppFolio Property Manager screenshot: Connect AppFolio to your favorite property management solutions with AppFolio Stack™, an integration marketplace where rich functionality and deep data access meets the intuitive user experience AppFolio customers love.

AppFolio Property Manager screenshot: Create customized, branded lease and renewal offers and addenda with fillable form fields that make it easy for applicants to complete electronically.

AppFolio Property Manager screenshot: Automate 1099 generation to dramatically simplify year-end accounting.

AppFolio Property Manager screenshot: Streamline the way you create, track, manage, and report on work orders.

AppFolio Property Manager screenshot: Give homeowners the best customer experience, from the minute they submit an architectural request to when they complete the update to their home.

AppFolio Property Manager screenshot: Quickly and easily send individual or mass texts to your residents and vendors through AppFolio, and be immediately notified of replies. *if we can do six*

AppFolio Property Manager Features

Features Summary

Screenshots

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