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Q. Who are the typical users of AppFolio Property Manager?
Q. What languages does AppFolio Property Manager support?
Q. Does AppFolio Property Manager support mobile devices?
Q. Does AppFolio Property Manager offer an API?
Q. What other apps does AppFolio Property Manager integrate with?
Run your entire portfolio on one modern platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multi-family apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business.
Typical customers
Platforms supported
Support options
Training options
Overall Rating
4.6
/5
1.8K
Positive reviews
1.2K
396
99
35
25
Brayden M.
Owner
Real Estate, 1-10 employees
Review source
Transcript
Brayden: Hi, I'm Brayden. I'm a real estate property manager, and I use AppFolio. I would give it a four...
MariAnne T.
President
Real Estate, 1-10 employees
Review source
Transcript
Marianne: Hi, I'm Marianne. I'm a president. I give AppFolio a five. For more reviews like this click...
K David M.
Verified reviewer
Real Estate, 1-10 employees
Used daily for 2+ years
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We have been using for over eight years with no plans to change. The software continues to improve, often from user comments and experiences.
AppFolio's user interface is the best in the business. They're short development cycle offers continued platform improvements. The software does every we need as a small owner/operator.
The lack of an open API. Support not as responsive as it was.
Yan S.
Verified reviewer
Real Estate, 11-50 employees
Used daily for 6-12 months
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It is a tough call because the product is good. We migrated from Yardi and don't regret it BUT if I knew how weak the support team and the nightmare that we would have (for 7 months we couldn't reconcile bank accounts and the "boarding team" simply vanished) I would most likely have stayed with Yardi.
The software is definetly the right product. It is intuitive and very easy to use. Having used Yardi for 10+ years this product is simply outstanding. It is definitely not even close to what you can do in Yardi, but for 90% of what most of us do, it is allot easier and quicker then Yardi.
The company is suffering from a very bad support team. When they sell you the product it almost seems that these guys mastered the art of eSupport and you can solve problems with a click. This couldn't further from the truth. For most of the "how to" problems they are quick to respond and usually send you a quick article on how to. The problem becomes when you have a real problem, like late fees simply not posting the correct amounts at the wrong dates, or bank account balances don't add up...in general bigger problems call for a "we will put our head in the sand and hope it goes away" mentality.
Kate L.
Commercial Real Estate, 11-50 employees
Used daily for 1-2 years
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Absolutely horrible. Using Appfolio has done nothing but make my job harder. The priority with Appfolio is clearly residential property management. I am involved in every function of Appfolio every single day & cannot stand it. Getting AF involved in things, such as user setting changes & cash account transfers should be an option, NOT a requirement.
The system-wide search feature, ability to change dates & descriptions of items most of the time & expiration date on recurring JEs. So far, customer support has been great for me - very friendly & helpful.
-Reporting is awful. Columns can be added but report pdf process does not auto-adjust size to page, which means converting to Excel to adjust. There are reports that do not have totals so have to convert those, too.-The financial reports were inadequate, so had to "upgrade" Excel to use Connect Tool just to make the reports look like the ones in the old software.-Rent Roll does not show correct occupancy...
Brian H.
Real Estate, 1-10 employees
Used daily for 2+ years
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Appfolio has been great for me.
I went from QuickBooks and separate services for screening and renters insurance programs, to Appfolio which offers everything in one.
I didn't like that the accounting is handled by property rather than by company, but I got used to it.
Hi Brian! Thank you for your review and feedback we truly appreciate it.
Sean S.
Real Estate, 11-50 employees
Used daily for 1-2 years
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AppFolio has been great overall. The product does have a steep learning curve. It took at least 6 months for our whole team to get comfortable using the software, but once they bought into it, it has completely transformed the way we do business.
Online rent payments, online maintenance requests, customizable reports, robust accounting features, dedicated support team, software is constantly evolving.
eCheck payments being returned as NSF when they shouldn't be, credit card payments are able to be cancelled months later after we've already given the money to the owner, owners aren't able to sign leases through their portal, steep learning curve.