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AppFolio Property Manager Logo

AppFolio Property Manager

4.6
(1.8K)

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Cloud-based property management software

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(11)

AppFolio Property Manager Pricing, Features, Reviews and Alternatives

AppFolio Property Manager FAQs

Q. What type of pricing plans does AppFolio Property Manager offer?

AppFolio Property Manager has the following pricing plans:
Starting from: $1.40/month
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of AppFolio Property Manager?

AppFolio Property Manager has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does AppFolio Property Manager support?

AppFolio Property Manager supports the following languages:
English

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Q. Does AppFolio Property Manager support mobile devices?

AppFolio Property Manager supports the following devices:
Android, iPad, iPhone

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Q. Does AppFolio Property Manager offer an API?

No, AppFolio Property Manager does not have an API available.

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Q. What other apps does AppFolio Property Manager integrate with?

AppFolio Property Manager integrates with the following applications:
zInspector, HappyCo, Knock, Conservice ESG, Homebase, ButterflyMX

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Q. What level of support does AppFolio Property Manager offer?

AppFolio Property Manager offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support

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AppFolio Property Manager product overview

Price starts from

1.40

Per month

Other

What is AppFolio Property Manager?

Run your entire portfolio on one modern platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multi-family apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business.

Key benefits of using AppFolio Property Manager

• Professional, integrated websites position your business to stand out from the crowd.

• A streamlined leasing flow simplifies the move-in and move-out process with automated rent and bill posting, unit vacancy tracking and rent increases.

• Online portals and a convenient mobile app keep renters and owners happy with 24/7 access to their accounts.

• Two-way texting reaches renters and owners where they are and keeps a digital record of all communication.

• Dynamic universal search helps you easily find anything in the database.

• Powerful, customizable reports allow you to keep a finger on the pulse of your business at any time, from any device.

•A dedicated client services manager is provided to personalize your unlimited support.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Webinars
Live Online
Videos
Documentation
In Person

AppFolio Property Manager pricing information

Value for money

4.4

/5

1.8K

Starting from

1.40

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

AppFolio Property Manager features

Functionality

4.3

/5

1.8K

Total features

111

7 categories

Most valued features by users

Contact Management
Activity Dashboard
Alerts/Notifications
Document Management
Reporting & Statistics
Third Party Integrations
Data Import/Export
Document Storage

Functionality contenders

AppFolio Property Manager users reviews

Overall Rating

4.6

/5

1.8K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.91/10
Rating distribution

5

4

3

2

1

1.2K

396

99

35

25

Pros
We love the constant features that are being added regularly. The ability for owners and tenants having their own portal is great.
Appfolio is a great software where we can keep track of all of the properties we manage. It has great functionality and features to keep track of all of the important information we need.
This software is just amazing. I work in the property management industry, and this software makes it so simple to manage all of our client's portfolios effectively and easily.
Cons
With everything being automated the lack of a quick response from a human can be frustrating. The vacancy advertising link is also very frustrating.
The transition was the worst experience we have had transitioning software and it's creating a lot of operating difficulties.
Would prefer if the tenants had pop up warnings and info when they are report in maintenance.

Overall rating contenders

BM
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Brayden M.

Owner

Real Estate, 1-10 employees

Review source

Overall Rating

AppFolio is Powerful, Take the time to study it

Reviewed 2 years ago

Transcript

Brayden: Hi, I'm Brayden. I'm a real estate property manager, and I use AppFolio. I would give it a four...

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MariAnne T.

President

Real Estate, 1-10 employees

Review source

Overall Rating

Hands down the best software

Reviewed 2 years ago

Transcript

Marianne: Hi, I'm Marianne. I'm a president. I give AppFolio a five. For more reviews like this click...

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K David M.

Verified reviewer

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Long Time User Still Enamorede

Reviewed 2 years ago

We have been using for over eight years with no plans to change. The software continues to improve, often from user comments and experiences.

Pros

AppFolio's user interface is the best in the business. They're short development cycle offers continued platform improvements. The software does every we need as a small owner/operator.

Cons

The lack of an open API. Support not as responsive as it was.

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Yan S.

Verified reviewer

Real Estate, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great product and really terrible support

Reviewed 4 years ago

It is a tough call because the product is good. We migrated from Yardi and don't regret it BUT if I knew how weak the support team and the nightmare that we would have (for 7 months we couldn't reconcile bank accounts and the "boarding team" simply vanished) I would most likely have stayed with Yardi.

Pros

The software is definetly the right product. It is intuitive and very easy to use. Having used Yardi for 10+ years this product is simply outstanding. It is definitely not even close to what you can do in Yardi, but for 90% of what most of us do, it is allot easier and quicker then Yardi.

Cons

The company is suffering from a very bad support team. When they sell you the product it almost seems that these guys mastered the art of eSupport and you can solve problems with a click. This couldn't further from the truth. For most of the "how to" problems they are quick to respond and usually send you a quick article on how to. The problem becomes when you have a real problem, like late fees simply not posting the correct amounts at the wrong dates, or bank account balances don't add up...in general bigger problems call for a "we will put our head in the sand and hope it goes away" mentality.

KL
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Kate L.

Commercial Real Estate, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Inadequate Commercial Real Estate Software

Reviewed 2 years ago

Absolutely horrible. Using Appfolio has done nothing but make my job harder. The priority with Appfolio is clearly residential property management. I am involved in every function of Appfolio every single day & cannot stand it. Getting AF involved in things, such as user setting changes & cash account transfers should be an option, NOT a requirement.

Pros

The system-wide search feature, ability to change dates & descriptions of items most of the time & expiration date on recurring JEs. So far, customer support has been great for me - very friendly & helpful.

Cons

-Reporting is awful. Columns can be added but report pdf process does not auto-adjust size to page, which means converting to Excel to adjust. There are reports that do not have totals so have to convert those, too.-The financial reports were inadequate, so had to "upgrade" Excel to use Connect Tool just to make the reports look like the ones in the old software.-Rent Roll does not show correct occupancy...

BH
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Brian H.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Way Better Than QuickBooks!

Reviewed 3 months ago

Appfolio has been great for me.

Pros

I went from QuickBooks and separate services for screening and renters insurance programs, to Appfolio which offers everything in one.

Cons

I didn't like that the accounting is handled by property rather than by company, but I got used to it.

Vendor response

Hi Brian! Thank you for your review and feedback we truly appreciate it.

SS
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Sean S.

Real Estate, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A must-have for any property management company

Reviewed 5 months ago

AppFolio has been great overall. The product does have a steep learning curve. It took at least 6 months for our whole team to get comfortable using the software, but once they bought into it, it has completely transformed the way we do business.

Pros

Online rent payments, online maintenance requests, customizable reports, robust accounting features, dedicated support team, software is constantly evolving.

Cons

eCheck payments being returned as NSF when they shouldn't be, credit card payments are able to be cancelled months later after we've already given the money to the owner, owners aren't able to sign leases through their portal, steep learning curve.

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