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AppFolio Property Manager

Cloud-based property management software

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AppFolio Property Manager Pricing, Features, Reviews and Alternatives

AppFolio Property Manager product overview

Price starts from

$

280

/momonth
Per Feature

What is AppFolio Property Manager?

Run your entire portfolio on one modern platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multi-family apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business.

Key benefits of using AppFolio Property Manager

• Professional, integrated websites position your business to stand out from the crowd.

• A streamlined leasing flow simplifies the move-in and move-out process with automated rent and bill posting, unit vacancy tracking and rent increases.

• Online portals and a convenient mobile app keep renters and owners happy with 24/7 access to their accounts.

• Two-way texting reaches renters and owners where they are and keeps a digital record of all communication.

• Dynamic universal search helps you easily find anything in the database.

• Powerful, customizable reports allow you to keep a finger on the pulse of your business at any time, from any device.

•A dedicated client services manager is provided to personalize your unlimited support.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Webinars
Live Online
Videos
Documentation
In Person

AppFolio Property Manager pricing information

Value for money

4.4

/5

1.7K

Price starts from

$

280

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

AppFolio Property Manager features

Functionality

4.4

/5

1.7K
Total Features105 7 categories

Most valued features by users

Contact Management
Document Management
Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Portfolio Management
Data Import/Export
Third Party Integrations

Functionality contenders

AppFolio Property Manager users reviews

Overall rating

4.6

/5

1.7K

Positive reviews

92%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.98/10
Rating distribution

5

4

3

2

1

1,203

373

87

30

23

Pros
We love the constant features that are being added regularly. The ability for owners and tenants having their own portal is great.

ML

Michael L.

Appfolio is a great software where we can keep track of all of the properties we manage. It has great functionality and features to keep track of all of the important information we need.

Patrick B.

This software is just amazing. I work in the property management industry, and this software makes it so simple to manage all of our client's portfolios effectively and easily.

KH

Kelly H.

Cons
With everything being automated the lack of a quick response from a human can be frustrating. The vacancy advertising link is also very frustrating.

cc

claudia c.

In short, it is making me look bad before my clients because I'm unable to perform tasks because Appfolio support team is deficient and don't even know how to assist the clients.

PB

Paola B.

The transition was the worst experience we have had transitioning software and it's creating a lot of operating difficulties.

SM

Shelley M.

Overall rating contenders

Overall Rating

AppFolio is Powerful, Take the time to study it

Reviewed a year ago

Transcript

Brayden: Hi, I'm Brayden. I'm a real estate property manager, and I use AppFolio. I would give it a four...

MariAnne T.

President

Real Estate, 1-10 employees

Review source

Overall Rating

Hands down the best software

Reviewed 9 months ago

Transcript

Marianne: Hi, I'm Marianne. I'm a president. I give AppFolio a five. For more reviews like this click...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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#1 single-family residential PM software

Reviewed 2 years ago

Our experience with Appfolio has been great! It has created efficiencies within our single-family division that didn’t exist previously. I’m optimistic that over time they will develop more features that will allow us to be even more efficient.

Pros

It’s robust yet easy to use, dependable, constantly evolving, their developers listen to their customer’s needs and if possible delivers, issues are handled quickly by their web based customer service team, and it’s affordable.

Cons

The layout of the property financial statements are subpar and difficult for our clients to understand; its not the best software choice to manage commercial or multi-family properties; it’s lack of customization

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Introduction To The Software

Reviewed a month ago

After learning how to use the software, I can now quickly run bills, owner payments and statements and keeping on top of maintenance requests and work orders are very easy.

Pros

The products has several reports to quickly find what you are looking for to create PDF for owners and tenants. Invoices are MUCH easier to input into the software and its very easy to keep track of owners and vendors that need to be paid

Cons

Upon signing up for Appfolio we were pushed for a start date. The training is not one on one until all data has been transferred. Then they offer you an assistant for a few weeks. Then afterwards to have to call a number provided by Appfolio, leave a message and wait on them to return your call. Customer Training could be better

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A cheap way to loose your mind!

Reviewed 8 days ago

Overall the system is good, until you have a problem then you loose your mind trying to solve your own dang problem because you can not rely on the people you sent hundreds of unread emails too.

Pros

Overall the program is cheaper and it can hold its own in most areas, except in the support area (in which it takes a dramatic leap off a cliff).

Cons

SUPPORT, SUPPORT, SUPPORT. The program isnt great in the accounting area, however it would be tolerable if you could actually talk to someone about questions, and not wait for a solution to MAJOR problems like the ability to reconcile your accounts. Now take my review with a grain of salt, I am currently in a battle with AppFolio support team and have not been able to fix my accounts for 3 months, and have not gotten any emailed responses in 8 days. Dont even consider making those frustrated phone calls, because you cant... they only have "online chat" (which no one is online for) and emails that go unread for 8 days. And unreconciled accounts for 3 months!!! (insert picture of girl pulling out her hair)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Software, needs timely customer care for established customers

Reviewed 2 months ago

Overall, I love the product and when I can get the assistance I need I am very happy. We aren't a huge company but we manage close to 300 doors, so we are respectable. We were the first users in our area and told everyone to switch to them. I still think they are better than any other PM software provider we have used and we have used several. My only complaint is the inability to get timely customer care responses. Honestly, service after the sale is VERY important!

Pros

Overall ease of use. Accounting based, online rent payments, and ability to connect all areas of property management together.

Cons

When we first started with Appfolio they were very quick to respond to our customer service needs. Now, all you get is an email that directs you to watch videos or to online chat. When you have already exhausted those options and you need to speak to ANYONE, it is impossible! I have waited over a month for someone to call me back. By the time they call I have forgotten what I needed, or the details of the transaction I needed help with. They need to hire more customer service reps. When they do call you they are very friendly and knowledgeable, but they usually give you a few minutes and if you need help with someone else while you have them on the phone they tell you to make another request. Then, it's back to the WAIT game.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Bad Functionality for Leasing

Reviewed 9 days ago
Pros

Easy for tenant/work order management. It's all rather easy to click through. The iphone app is a bit buggy but at least there is one.

Cons

The leasing syndication with other sites is TERRIBLE. If you want to link with Apartments.com, you have to have higher than a standard plan. And I've had many issues with trying to connect to Zillow via Rentlinx. At the beginning when I'd contact support they were rather responsive but could not figure out what was going on with such small issues. Later down the line they must've restructured their...

AppFolio Property Manager FAQs and common questions

AppFolio Property Manager has the following pricing plans:
Starting from: $280.00/month
Pricing model: Subscription
Free Trial: Available


AppFolio Property Manager has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


AppFolio Property Manager supports the following languages:
English


AppFolio Property Manager supports the following devices:
Android, iPad, iPhone


Yes, AppFolio Property Manager has an API available for use.


AppFolio Property Manager integrates with the following applications:
AvidXchange


AppFolio Property Manager offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support

Related categories