AppFolio Property Manager Pricing, Features, Reviews and Alternatives

It’s robust yet easy to use, dependable, constantly evolving, their developers listen to their customer’s needs and if possible delivers, issues are handled quickly by their web based customer service team, and it’s affordable.

The layout of the property financial statements are subpar and difficult for our clients to understand; its not the best software choice to manage commercial or multi-family properties; it’s lack of customization

The products has several reports to quickly find what you are looking for to create PDF for owners and tenants. Invoices are MUCH easier to input into the software and its very easy to keep track of owners and vendors that need to be paid

Upon signing up for Appfolio we were pushed for a start date. The training is not one on one until all data has been transferred. Then they offer you an assistant for a few weeks. Then afterwards to have to call a number provided by Appfolio, leave a message and wait on them to return your call. Customer Training could be better

Overall the program is cheaper and it can hold its own in most areas, except in the support area (in which it takes a dramatic leap off a cliff).

SUPPORT, SUPPORT, SUPPORT. The program isnt great in the accounting area, however it would be tolerable if you could actually talk to someone about questions, and not wait for a solution to MAJOR problems like the ability to reconcile your accounts. Now take my review with a grain of salt, I am currently in a battle with AppFolio support team and have not been able to fix my accounts for 3 months, and have not gotten any emailed responses in 8 days. Dont even consider making those frustrated phone calls, because you cant... they only have "online chat" (which no one is online for) and emails that go unread for 8 days. And unreconciled accounts for 3 months!!! (insert picture of girl pulling out her hair)

Overall ease of use. Accounting based, online rent payments, and ability to connect all areas of property management together.

When we first started with Appfolio they were very quick to respond to our customer service needs. Now, all you get is an email that directs you to watch videos or to online chat. When you have already exhausted those options and you need to speak to ANYONE, it is impossible! I have waited over a month for someone to call me back. By the time they call I have forgotten what I needed, or the details of the transaction I needed help with. They need to hire more customer service reps. When they do call you they are very friendly and knowledgeable, but they usually give you a few minutes and if you need help with someone else while you have them on the phone they tell you to make another request. Then, it's back to the WAIT game.

Easy for tenant/work order management. It's all rather easy to click through. The iphone app is a bit buggy but at least there is one.

The leasing syndication with other sites is TERRIBLE. If you want to link with Apartments.com, you have to have higher than a standard plan. And I've had many issues with trying to connect to Zillow via Rentlinx. At the beginning when I'd contact support they were rather responsive but could not figure out what was going on with such small issues. Later down the line they must've restructured their...

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