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AppFolio Property Manager

Cloud-based property management software

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AppFolio Property Manager Reviews

Reviews summary

Pros

The Help Center is wonderful. Any time I have to call I get good response and answers to my questions.

Kacy G.

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Getting better over time, but the best of the bread so far. Hope they can maintain their competitive pricing and rapid development and not let it reverse like their competitors.

Nicholas K.

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It has been a fantastic experience, many of my colleagues have switched to AppFolio and are as excited as I am to see what they add next, as they are always improving their product.

JULIE D.

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Cons

I hate change and had built a cumulative system of various software's to support our business. The idea of dumping all that into one system was scary and took some adjustment.

Amy C.

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We have had new clients furious with us homes did not get listed or shown due to appfolio changes without warning. It really has gone from a 9 to about a 6 overall in the last year and a half.

Gina M.

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Example, you can now email tenants/owners from their page. If the email does not go through there is no notification so we are unaware that tenants/owners did not receive our communication.

Janee M.

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Overall rating

5

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1

1,175

349

87

29

19

92%
positive reviews
95%
would recommend this app

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1,659 reviews

recommended

Overall Rating

AppFolio is Powerful, Take the time to study it

Reviewed 6 months ago

Overall Rating

Review

Reviewed 9 months ago

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Well-Rounded & Reliable

Reviewed 6 months ago

Appfolio has world class customer service with extremely quick response time. Implementing the software was as easy as it could have been. It still takes time and effort, but it is certainly worth it to be on such a streamlined software.

Pros

I love the ability to track collections, maintenance orders, and Tenant info/documents from my smartphone. This software gives me the option to have any staff work remote as needed and still do our jobs at 100% capacity.

Cons

Appfolio does a nice job at continuing to develop better features. One area that needs improvements is the ability to do inspections. It takes forever for photos to upload while at the property and uses a ton of data. Would be nice to be able to have the inspections saved locally to the phone and then upload all at once while on WiFi. This would speed up inspections drastically. Improving inspection templates is also needed.

Vendor response

Hi Benjamin, thanks for taking the time to leave your feedback!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My AppFolio Experience

Reviewed 15 days ago

We have thoroughly enjoyed using AppFolio as our Property Management software. On the first page of this review I had to select "real estate" because we actually manage numerous multi-family properties and commercial properties. It has been a pleasure to use a software that was easy, makes sense, and being able to customize things to suit your individual needs. The only negative feedback I would...

Pros

It is user friendly and it makes sense! It allows you to edit and change where necessary, without a lot of headache. We all love AppFolio!

Cons

Conversions are always challenging, so that was probably the toughest part of the process when we changed from another software. Everyone was great though to work with and helping us get everything up and running.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Fair but far from perfect.

Reviewed 5 years ago
Pros

Cloud based. I seriously didn't like the concept of having someone else be in charge of our confidential information but being able to get information over various devises from anywhere is a huge convenience. The cost savings of not having to host the software has been huge. The software is easy to use for the most part but the accounting reports are the software's Achilles heal.

Cons

There are allot of things but for the most part it can be summed up to reports and accounting. For a software that is advertised to make life easier and streamline the process, it falls short. Reports. Very poor reports and the kicker is that they don't have a Profit and Loss Statement. WHO DOESN'T HAVE A P&L AS A STANDARD REPORT???? I also don't like the fact that you can't customize the...

Vendor response

Hi David, thank you for sharing your experience, the customer voice is important to us! We will take an in-depth look at your reporting and accounting concerns - the new Help Center is a great resource to learn more about AppFolio in a step-by-step manner, and our customer success team works hard to ensure your success!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Better than expected

Reviewed 4 months ago
Pros

The ease of use and mobile app make this software very useful for property managers. For leasing, the application and lease signing process is pretty seamless once set-up. The Online Portal is also great as it helps cut down on unnecessary emails or calls to the office. Residents can pay rent, submit requests for maintenance, and sign lease renewals all through their Online Portal. The lease renewal interface is one of my favorite features as it has really cuts down on the amount of time I spend drafting and preparing renewals. This software offers a lot and they are always pushing out updates and new features which is great.

Cons

The biggest problem is customer support. Some requests take days or weeks to hear back from someone and in property management, we typically don't have days or weeks to wait for a fix to a problem we are experiencing. However, when someone does help, they tend to always be able to resolve our problems. I would also like to see more customization to the software. Little things like being able to add...

Vendor response

Hi Dennis, thank you for taking the time to leave a review - we appreciate your feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Promising Software / Horrible customer service

Reviewed 3 months ago

I could have had a great customer experience with appfolio, if they had better trained staff to answer your questions in a timely manner

Pros

I like the customization of this software. It is ideal if you manage a variety of portfolios. The dashboard and tasks menu are placed well and easy to navigate. The software uses a tab feature that allows to easily work with different tasks at a time. Excellent reporting features. Great mobile app

Cons

HORRIBLE customer service. The software is extremely robust, which will normally be a good thing. However, with that comes a lot of questions. Unfortunately only 1 out of 5 agents can help you. Most issues will have to be advanced to a senior agent . Once that happens you will have to EMAIL what your issue is or wait anywhere from 3-7 days for a scheduled phone call. So if your issue is time sensitive...

Vendor response

Hi Allison, thank you for reaching out to us with your feedback. We do have a guaranteed response rate of 24-48 hours but many issues to require us to follow-up with more information is it is a more complicated accounting question. We do have a robust Help & Training center if you need assistance with accounting. We hope we can improve your experience moving forward!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Appfolio: An Overall Property Management Solution

Reviewed 5 months ago

Appfolio definitely makes up for any short comings with their innovation and user friendly interface. We like their attention to detail and their progressive attitude towards the future of online property management solutions. I've used other property management systems in the past and they all have significant downsides, whether lacking in their online integration, being too complicated, overkill or some other glaring issue. We like and have grown to depend on Appfolio. Even with it's slight flaws, which are minimal, but hey, no online property management software is perfect.

Pros

We love the ease of use, flow of the interface, and the online integration, the cost is inline with other comparable software, so you definitely get what you pay for. We wish we could make use of all of the features the software has to offer, as there is so much to choose from. Their customer services is upstanding, and we make good use of the 24 hour tenant maintenance support line. We've used Appfolio for 6 years now, and so far we've had a good experience.

Cons

The cons while important are minimal. We face underlying program issues, such as with rent charges. The system is set up for 1st of the month rent charges ONLY, but we have different rent due dates ranging from the 1st to the 15th. This causes havoc for us as some tenants with due dates other than the 1st get charged twice in the longer months. We have to pay them back and it can be very frustrating...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Amazing Software, use what you need, and go beyond if needed.

Reviewed 2 months ago

Tenant ledger, sending mass messages to residents when needed (water shutoff, weather alerts, etc.) Bill pay is great, collecting rents with the online system residents love this feature, work orders and having everything on one system that i can look at if its 9am or 3am and issue needs taken care of.

Pros

Easy of use, always new updates, Appfolio Team is always working on new ideas, taking user like myself ideas and making them work in the software,

Cons

Honest, i use maybe 1/3 of what this software can do. I have 112 units and being a owner and operator, it has streamed lined my daily operations.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Ease of Use

Reviewed 2 months ago

Very satisfied for the most part. I am excited to see what new features and enhancements get rolled out.

Pros

This is a very easy software to learn. Finding the information you need quickly is one of the best features to help with efficiencies in every job. I also like that it is all in the canned version and you don't have to get nickel and dimed with separate modules.

Cons

There are still a lot of features and reports that would make our experience better or eliminate workarounds, but you have to wait for it to get to the top of the list of priorities for product roll-outs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Comprehensive, well-designed property Management software

Reviewed 22 days ago

It has allowed us to automate many manual tasks if you use the system effectively. I can manage entries from anywhere that I have WiFi available.

Pros

Cloud Based, very well thought out and designed, excellent search, good quality accounting, excellent only help.

Cons

Some entries require that you be very familiar with the software or follow their help screens precisely. It's not your normal accounting software. Some activities require multiple entries to have everything balance on both the owners and tenants side of the ledgers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Solid, Full-featured system for RE investors and PMCs

Reviewed a month ago

The software works great, from your first property to your 400th, so it's easy to scale with.

Pros

Easy to use, on the cloud, has everything you need to run a RE business, from payments to ticketing to accounting. Love the PayNearMe integration.

Cons

Totally closed system (no open API), so it's impossible to integrate other things with. Their in-house call center is expensive and poor value for the money, considering wait times.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Newer user, Pleasant surprises, and managing challenges.

Reviewed a month ago

Our implementation team was great. We tested one building in the system (paid for it, not free) so that we had a real idea of what using it would be like. That gave part of our team a positive advantage. It is very easy to use although the language takes some getting use to and often at times -- people are up in arms about changes. If you can handle that, this software will be a great success.

Pros

It can be very user friendly if you invest the time to take advantage of what the system offers. It offers A LOT. When one thing doesn't work the way you want it to, it doesn't mean the system is bad. It is actually REALLY GOOD. It helps us encompass a lot of different platforms into one which was the main reason we chose it. We were pleasantly surprised how much we like using the software.

Cons

In our market, there are several items or tasks we need to perform or things we need to track that are often overlooked by property management software. Appfolio does know how to handle one task that is critical but it is not fully functional. When we choose the software, we thought because it was marketed as something that handled "NYC DHCR" leases but that's is misleading. As we were going live,...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Appfolio - Great Property Management Software!

Reviewed 2 months ago

Overall we are pretty happy with it. We wouldn't trade it with any other product at this time and feel it has real value for our business. The shortcomings are outweighed by the positives. It's a bit pricey, but they are constantly upgrading their product. Customer service is pretty good but takes way too long sometimes, but other times they are very quick and they do have a lot of help provided in videos or online. Even though some of it can be difficult, it really helps us keep our books accurate and the communication aspect with our tenants is extremely helpful. We would definitely purchase it again.

Pros

It really helps keep everything in one place, organized and accurate. I love that they are always improving by upgrading or adding new features. One of the best things is all of the training they offer. There are multiple videos and training seminars, as well as regular conferences and a full help menu with instructions ready at hand. They are super friendly and always willing to help. The yearly customer conferences are great!

Cons

There are definitely features that are missing or could be improved, but they are constantly working on their product so some of the features missing in the past have been implemented and they have suggestion boards you can add a suggestion or vote on for new features. It can be pretty difficult sometimes to fix some of the accounting issues, but they do provide help. Sometimes customer service can take too long though, anywhere from 1 day to a week and that can be a hassle when you're trying to get things done.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Modern Software for a Modern World

Reviewed 2 months ago

I love AppFolio. It really does make our jobs 10x easier. Property management is not glamourous and it is not easy, AF helps us make it just a little bit easier and glamourous. AF is a great platform that we enjoy using on a daily basis.

Pros

AppFolio fits in great with our culture and our business. It evolves as we do and caters to our needs. The "What's New" features are something that is looked forward to whenever they roll out. The ease of use is great and makes it very easy to onboard new employees and cross-train existing staff.

Cons

The #1 feature that would benefit our company would be a more streamlined and customizable API so that we could connect with other tools that we use. I think some of the APM Plus features should be included with the non-Plus version, or give us mid-sized businesses some a la carte options. THE WORKFLOWS! I love these workflows but they are too complicated for the lamen. I am fairly tech-savvy and it's too much for us. We've partnered with another outside company to create many workflows and automation using Monday.com and we would LOVE these to be inside AF.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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AppFolio is Powerful, Take the time to study it

Reviewed 6 months ago
Pros

This software is amazing. It has so many features from initial contact with prospective renters all the way through the rental process. It allows you to initiate online payments to vendors and owners. It is capable of creating HTML packets for posting to websites manually. It also posts automatically to about 30 other websites. It is awesome.

Cons

It has taken a lot of work to learn and I’m still learning a lot and I’ve been using it for 7 years. You have to treat it like learning a new language and dive in to understand each facet of the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best software on the market

Reviewed 7 months ago

Overall, we are extremely happy customers and plan to be Appfolio customers for life.

Pros

Appfolio has not only a lot of functionality, but is easy to use across our entire organization. It has become the primary backbone of our property management business and we truly view Appfolio as a Partner, not a technology service provider.

Cons

Our primary critique with Appfolio is that they tend not to let other good real estate tech products plug into their software via API. In other words, they like to build new products/functions in-house instead of via partnership or integration. There are pros and cons, but in general I would like to see Appfolio play nicer with other prop tech products.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Comprehensive Solution to Rental Property Management

Reviewed 7 months ago

We use Appfolio to manage our multi-family rentals and our commercial rentals all in one robust property management platform. We enjoy the multitude of automated functions that promote a streamlined workflow from maintenance to management and the ease of collaboration this suite provides. The real-time activity tracking provides excellent audit control, and the products intuitive design combined with content rich training materials make this one of the easiest programs to learn and use. The search feature is hands down the greatest resource for saving time when you need help with any feature.

Pros

That the software is intuitive, user friendly and the support and training are outstanding. I am truly impressed with ongoing emphasis to improve the software based on customer input and trends in the industry. The company's farsighted mentality gives us comfort this solution will continue to serve us well in the years to come, and the solid reputation and business model provides a sense of security only previously matched by one other software product, and AppFolio has grow to become an industry standard.

Cons

That the Guest Card widget cannot operate independent of the listing. We do not always have a listing, then we are forced to manually record guest cards. If there was a widget just for the Guest Card then we could embed this as a link on our website and prospects can feed data directly into a guest card which we can then utilize the tools such as waitlist or sending a application, etc. Some of the seemingly simplest and easiest product suggestions seem never to gain any traction with the programmers. Like asking to add make and model to the fixed asset report filters.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great Initially but Caters to Larger Companies Now

Reviewed 7 months ago

My overall experience has been generally positive however I wish they would offer the same features and services to all of their clients regardless of their portfolio size. If you already have the technology available and a cost structure in place to offer these services, I don't see how portfolio size matters. Overall, it's a good product but they're starting to nickel and dime customers for services previously included in the monthly subscription prices. They're also releasing a lot of cool new tools such as the artificial intelligence assistance however you should verify that you're going to be able to access all of the tools you want to before signing up as you might discover that you don't meet their minimum portfolio size to take advantage of such features.

Pros

I love how easy it is to use and that it's got everything integrated from inspections to maintenance to accounting to contract management. It also posts my listings to a bunch of websites automatically.

Cons

It was initially a perfect fit for our company. We wanted our website and property management software integrated and we loved the features such as the tenant portal etc. In the past couple of years, it seems that they are gearing themselves more toward large companies (1000+ units) as they are only making certain features available to their larger clients (i.e. Lisa AI / artificial intelligence secretary)...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to Use and Always Improving

Reviewed 7 months ago
Pros

AppFolio is so easy to use! When learning a new task, we often find ourselves exclaiming, "That's it?!" The program is easy to set up and use. AppFolio has allowed us to automate many of our processes including posting rents, calculating management fees and owner distributions, processing payables, tracking tenant and vendor insurance, recurring work orders, sending monthly financial packets and much...

Cons

A big portion of our portfolio is Commercial. I think AppFolio was originally geared toward residential management. They've made a ton of progress toward commercial properties, but sometimes I wish the commercial features were more robust (example: CAM recoveries). Though this is sometimes a "con", we do not regret our decision to use AppFolio for our entire portfolio. They continually add new features and improve old ones, so I'm confident that we'll see more robust commercial features in the future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Data Configuration and Segregation of Data by Association

Reviewed 8 months ago

I think overall it has been a good experience but the on-boarding team should highlight the things we need to do to make it easier down the road when we grow to more that 2 or 3 associations. When doing work for an association we need ways of setting temporary defaults to allow to do billing, payments, reporting etc. without having to enter the association over and over. Even this survey was not set up right. You ask what the industry was and none of them dealt with what we do like Association Management.

Pros

It is easy to use for sure and support and on boarding was great.

Cons

The product is too slanted toward rentals or property management with one association. If you had 60 associations in a portfolio you have all your GL Accounts, Bank Accounts, Vendors all together. This is just good design from a functional stand point making customers name things to know the difference. You should keep things separated by Association. Weak design from a data structure point of view making it fit the small companies but not good for the larger portfolios.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software, Better Tech Support

Reviewed 10 months ago

Fantastic software.

Pros

User interface and tech support. The user interface is intuitive, more often than not at least, and the tech support is incredibly responsive and helpful.

Cons

It is build on a Cash basis accounting system (extremely helpful for property management but numbingly difficult for COA/HOA management, which is by definition an Accrual game)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Requested Features Still Have Not Been Added

Reviewed 10 months ago

The software does a very good job, I fee like they could make some changes to make it a little more customizable and it could be great!

Pros

The accounting is the most robust I have found and do like most of those features.

Cons

I am still unable to text all my tenants at once for emergency situations, this has been requested for years now by hundreds of managers along with myself and its obvious that Appfolio does not listen to most requests no matter how many people have asked for it. I also do not like that I cannot use an outside screening source and the very high cost to screen through appfolio. I also do not like the high cost of a website.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Moved from desk top to online Appfolio

Reviewed 10 months ago

My business was desk top based before Appfolio. I had no idea that we were in the dark ages and since we have upgraded to Appfolio the business much more efficient in comparison. Our owner client base has increased in the past year. The website is user friend to navigate, applying is simple, great layout and appearance. I feel fortunate be with Appfolio since most of us do not see each other and the office is close to the public but we are still able to work efficiently even from home. Best decision I ever made for my brokerage.

Pros

The program is intuitive. If you think through the process of how something should work...that is Appfolio in a nutshell. The programming and processes just make sense. The interface is user friendly and I am very fortunate to have found this program and would highly recommend this online software. It's increased our reach in advertising rentals, streamline our communication with owners and tenants, higher efficency in processing work orders and simplified our bookkeeping.

Cons

I do not have a background in bookkeeping so there are areas that mistify me such as clearing accounts, what constitutes a debit or credit in some areas of the program since a negative symbol is not always a debit in the system. I've only been doing this for 1.5 years but I'm learning. I've hired an additional company who is proficient in Appfolio to assist me since I am still in the learning curve.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Would recommend AppFolio

Reviewed 10 months ago

Automated reporting, and records management for property managers is efficient and works well.

Pros

Easy to use and understand at the site level in most respects. Reporting to various owners is automated. Includes free on line payments for our residents.

Cons

The marketing of vacant units to various advertisers was a real plus but this has gone downhill since we originally adopted use of AppFolio.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Appfolio Review

Reviewed 10 months ago

I love Appfolio and how they always are trying to improve the software!

Pros

Easy navigation throughout each piece. The leasing and accounting flows easily to the reporting. All of the pieces link very nicely.

Cons

The balance sheet sums all of the bank accounts into operating cash and escrow cash. It makes it hard to see individual bank account balances on the balance sheet. The late fee program is very laborious when dealing with 2000+ units and residents. The minimum fee bills on a unit even if you didn't collect income. There is a lot of work to make sure we don't bill when the unit is vacant.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Streamlined Accounting

Reviewed 10 months ago

Appfolio has streamlined Accounts Receivable. The lookup function is great, the ability to text is fantastic. Communicating with tenants is much easier.

Pros

Flexibility and ease of use. It allows you to delete transactions and edit them. Great training videos and articles. Enhancements and updates are made regularly.

Cons

Inability to assign due dates on manual invoices and an easier override of monthly late charges, making the latter process quite laborious. My only other criticism is applying credits in the diagnostics panel. It should populate the fields and then let you edit. Instead you have to enter everything line by line.

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