Clubworx Pricing, Features, Reviews & Comparison of Alternatives

Clubworx

Gym management software for fitness studios

4.67/5 (48 reviews)

Clubworx overview

What is Clubworx?

Clubworx is a scalable club management solution for gyms, fitness studios, golf clubs, martial arts centers & bootcamps. With features for member management, remote class booking, and attendance tracking, Clubworx is ideally suited to class-based gyms and studios.

With Clubworx, clubs can create and manage online forms and contracts; schedule classes; accept bookings; track member attendance; set automated billing; and more. Member and prospect tracking features combined with an in-app email and SMS platform enable clubs to nurture relationships with clients and prospective clients, and encourage their continued participation in club activities. The solution can be customized to match the branding of clubs, and even includes tools for setting up and maintaining a native, custom website.

Clubworx provides simple, intuitive online bookings and reliable, automated payments for clients. Whilst the solution can be simple to start with, it's powerful enough to scale with a growing business. There is no limit to the number of members, classes or bookings that can be managed with Clubworx, making it a good choice for small gyms, bootcamps, and class-based studios looking for a software that will scale up as they grow.
www.clubworx.com

Pricing

Starting from
$59/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, Europe, Japan, United Kingdom

Supported languages

English
Clubworx screenshot: Automate new member sign ups with digital waivers that include payment integration, electronic signature and custom questions.Clubworx screenshot: Simplify bookings with an embedded, mobile-friendly calendar and member app. Clubworx screenshot: Automate attendance tracking with a self check in kiosk, trainer roll call feature, and mobile flexibility. Clubworx screenshot: Improve customer service with our robust CRM, payment management, email/SMS messaging, and member metrics.Clubworx screenshot: Supercharge reporting by leveraging the power of the Clubworx CRM. Use the pre-built reports and graphs or create your own custom reports.

Clubworx reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.2
  4.6
  4.9
Stephanie Sola

Flexibility ideal for a Flexible Personal Training Studio

Used daily for 6-12 months
Reviewed 2018-08-14
Review Source: Capterra

customer service are very receptive and patient, they don't hound you like other software companies but are there when you need them to be. The software is completely cloud-based which I love because I can look from my phone or home pc to make sure things are going well or respond to emails and phone calls. Their email system has cut a lot of my time in half and their texting system is very professional. Overall I am looking forward to keeping this software for a long time and am very glad to have found it, it is enough for my needs and simple enough for my employees to understand. Thank you Ian and the entire Clubworx team!

Pros
I have been searching YEARS for a software that would work with my studio, the main issue in the past I had was lack of flexibility, I don't require my clients to schedule but I do restrict the amount of times they can train within a month. Finding a software that my trainers could understand, had a kiosk mode and allowed for "drop ins" was near impossible until clubworx.

Cons
Clubworx is a newer software and there have been some workarounds regarding a few things, to me because we run such a unique system I understand that it is not tailor made for us. I think the biggest thing for me is how payments are run, instead of being run instantly they are batch run at the end of day so I do not know if a card is declined until the following morning. I wish there was an automatic transaction that could be done for their memberships and not just through the POS system. Aside from that most of the questions and edits I have had have been addressed or are being addressed and the amount of time it has saved me in regards to paperwork (I've gone almost completely to electronic waivers thanks to clubworx) and client retention with their check in system I am willing to overlook the payment style.

Response from ClubWorx


HI Stephanie,

Thanks for your feedback your experience with Clubworx. It's great to hear what is working for you and your business! We take your comments about payments. Excitingly, we do plan to offer instant payments in the future so we'll keep you posted :)

Be sure to keep sending through any feedback as this helps us understand exactly what you need in a system.

Kind regards,

The Clubworx Team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Nicola Punshon

Always improving and listening to feedback

Used daily for 2+ years
Reviewed 2019-09-13
Review Source: Capterra

Switching to ClubWorx remains as one of the best decisions we made. The software is constantly being updated and improved upon, with new features being added as well. They listen to, and, most importantly, act on feedback and feature requests from business that use the software. It may not happen instantly but it's great when you get an email about a new feature that's been something you've enquired about a few times. Gives you faith in the theory that if there's enough need for a feature and enough people speak up about the need, that there's a high chance that it'll happen one day. Since switching to ClubWorx we have slowly been able to reduce the number of additional systems we use which is making life easier all the time for us and our staff. To be able to have most things "under one roof" is hugely beneficial to us. From a practical point of view and also from a financial one too. Whenever I've put in a support request I've had a prompt, polite and helpful response. I don't feel that we've ever been fobbed off or lied to, and certainly not made to feel like we've asked silly questions.

Pros
That since we started using it in early 2017 the features have only improved upon and new features added. We've also been able to set a lot of it up to suit our specific needs, rather than working with something and making do.

Cons
If I'm having to do some work on my mobile phone it's not the most user friendly experience!

Response from ClubWorx


Hi Nicola,

Thank you so much for taking the time to review Clubworx. We really appreciate your ongoing support and are glad that we have been able to assist your business. As always, we look forward to hearing your ongoing feedback for years to come!

Have a fantastic day,
Team Clubworx

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jim Adams

We are Happier with Clubworx than our previous software

Used daily for 6-12 months
Reviewed 2019-05-22
Review Source: Capterra

We have been happy with the software and responsiveness of customer support. I can and would recommend this to other facilities and owners.

Pros
Client scheduling thru the member portal has been seamless. ClubWorx have been very responsive to our requests and issues. It has given us more flexibility with scheduling, variability on individual days of the week, scaling our small and large group sessions. Keeping our members accountable has been improved with attendance reports and session tracking. The 4 week billing cycle has helped increase our annual income verses monthly billing One of the biggest improvements has been the number of touch points we can create with our clients thru the built in texting and email capabilities as well as the automation of those features.

Cons
It was a little clunky setting up the schedule blocks for our Small Group Personal Training sessions, but it was a small price to pay for all the other options we picked up from the software

Response from ClubWorx


Jim,

Thank you for taking the time to leave this review. We're really happy to hear that Clubworx has had such a positive impact on your business.

We are constantly working to improve everything we do and we appreciate your honest feedback.

We're looking forward to supporting you!

Ian.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tameika Hall-Fulton

Clubworx

Used daily for less than 6 months
Reviewed 2018-08-15
Review Source: Capterra

I love their executive, if not for him and his awesome customer service, I'm not sure I could muddle through this.

Pros
What I like most is I have their executive who is always there when I need him to assist with any questions or issues that may come up. He's always on email and will help me at the drop of a hat.

Cons
The software from and Admin and End User stand-point is difficult to use. Reports are not easily created for the admin and booking classes are not easy either. There are features that I'd like to see added, image on the member profile, a check-in system that works, but all in all it is fair.

Response from ClubWorx


Hi Tameika, thank you for taking the time to write this review of Clubworx. I am sorry your experience has been less than amazing. We have sent you an email addressing each of the challenges you mentioned and look forward to working with you to improve your experience. We value and appreciate your honest feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Lynell Ray

Been searching for years...ClubWorx is "The One"

Used daily for less than 6 months
Reviewed 2019-01-15
Review Source: Capterra

Fantastic customer service. Our ClubWorx representative has gone above-and-beyond to help us to be able to discover and use many of the amazing features that the ClubWorx program offers. He has even gone so far as to communicate with our I.T. professional so that they have worked together to make things more streamlined for us! We feel very honored and blessed to have found such a great organization and individual reps.

Pros
We have owned several martial arts schools over the last 15 years. We have been researching gym management systems for the past 8 years or so. We even pulled the trigger and tried one a few years ago and it was SO clunky and inefficient, that after just 1 month we were actually able to get ourselves out of a 12-month contract because they just weren't providing what they promised. ClubWorx offers EVERY feature we were looking for, and our ClubWorx representative has gone above and beyond helping us get everything programmed and set-up properly. The software is fantastic and the customer service is second-to-none. Everything is going as planned and promised and we couldn't be happier!

Cons
We use QuickBooks to keep track of our bookkeeping. Although there is a way to get ClubWorx to communicate with QuickBooks, it takes a bit of doing. Patience, Grasshopper....

Response from ClubWorx


Hi Lynell,

Thank you for the kinds words, it has been a pleasure working with you. We are happy to hear that Clubworx is helping your business and that you are having a fantastic experience with our customer support team. We are looking forward to working with you into the future. To your success!

Clubworx Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Clubworx pricing

Starting from
$59/month
Pricing options
Free trial
Subscription
View Pricing Plans

Starting from $59 per month (annual payments available)

A 15-day free trial is available

Clubworx features

Activity Dashboard
Attendance Management
Automated Billing
Automatic Notifications
Billing & Invoicing
Calendar Management
Class Scheduling
Client Portal
Customer Database
Electronic Payments
Recurring Billing
Registration Management
Reminders
Reporting & Statistics
Website Integration

Attendance Tracking (56 other apps)
Automated Scheduling (44 other apps)
Credit Card Processing (44 other apps)
Event Scheduling (47 other apps)
POS (42 other apps)

Additional information for Clubworx

Key features of Clubworx

  • ACH Payment Processing
  • Activity Dashboard
  • Activity Logging
  • Activity Tracking
  • Administrative Reporting
  • Analytics
  • Appointment Management
  • Attendance management & tracking
  • Auto-Responders
  • Automated Billing
  • Automatic Notifications
  • Barcode Scanning
  • Barcode Support
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Chat
  • Check-in manager
  • Class management
  • Class scheduling
  • Client database
  • Contact History
  • Contract management
  • Credit Card Integration
  • Custom, website-integrated Contact Us forms
  • Customer accounts
  • Customizable Billing
  • Customizable Fields
  • Customizable branding
  • Data Import/Export
  • Debtor reports
  • Drag and Drop Interface
  • Email integration
  • Email invitations & reminders
  • Email management
  • Event management
  • Golf clubs
  • Gyms / fitness clubs
  • Inventory management
  • Lead Capture
  • Member portal
  • Membership management
  • Multi-Location Support
  • Online Booking Integration
  • Online payments
  • Online registration
  • Onsite payment processing
  • Payment processing
  • Point of Sale (POS)
  • Prospecting tools
  • Rank management
  • Real Time Analytics
  • Real Time Reporting
  • Recurring Billing
  • Reminders
  • Reporting & statistics
  • SMS integration
  • Scheduling
  • Secure Login
  • Signed Agreements
  • Text message reminders
  • Web Integration
  • Website integration
  • Website management
View All Features

Benefits

Clubworx customers can easily embed their class timetables on their own website - no third party apps required. Or use our free hosted website!

Beyond member management and class scheduling, Clubworx can also store and track student belts and gradings, making it an ideal solution for Martial Arts schools that want to do less admin.

Automate your payments through one of our trusted payment integrators. Save hours of your precious time each week and get back to doing what you love - helping you clients or students achieve their goals.

With Clubworx SMS support, clubs can create and save message templates as well as manage automated Email and SMS campaigns targeted at both members and prospects.