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A clinic app designed for tech-savvy health practitioners.

(13)

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Noterro Pricing

Pricing overview

Value for money rating

4.9

/5

532

Price starts from

30

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

Core - $30/month
Plus - $50/month
Max - $70/month

What users say

Noterro is very inexpensive, user friendly and overall a great software for my small business.
Over all an amazing setup with a very affordable price.

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Reviewers who mentioned pricing said:

PT
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Petra T.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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really great product.

Reviewed 3 months ago

very very good. any time ive had an issue- even with initial set us , noterro staff were amazing. Im in Australia, and even the time differences when solving issues wasn’t a problem. the staff are extremely helpful, and always listened, and tooknsugestions on board.

Pros

the online booking feature is excellent. it saves me so much time!

Cons

the cost of sms. the fact that 100 sms isnt 100 sms (its got to do with bit data i think)

Vendor response

Thanks for the review Petra.

DB
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Danica B.

Health, Wellness and Fitness, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Switched from a competitor I used for 5+ years and couldn't be happier

Reviewed 3 months ago

10/10, especially for their AI support bot, Lucy, and their human support team!

Pros

A cost effective, customizable route for managing everything I need for booking and billing for my massage therapy clinic. Easy add-ons if I so choose, and INCREDIBLE customer support!

Cons

That I didn't hear about it sooner, used another system for 5+ years and the support team made the transition super easy!

Vendor response

Thanks for the review!

EH
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Elizabeth H.

Hospital & Health Care, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Solo practice, Noterro makes it easy

Reviewed 4 months ago

Great! Especially the support. Great price and has all the features I need. I like that I have the option to 'add on' certain things for an additional price if I want them.

Pros

Great price point for a self employed, one-person clinic. The support has been awesome! Very timely, friendly and helpful.

Cons

It takes a bit to navigate your way around at first, but Noterro provides step by step instructions and videos on how to initially set everything up. Using it daily makes it easier.

Vendor response

Thanks for the review Elizabeth. You're among many making the switch.

RH
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Rebecca H.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Can't beat the value, high quality

Reviewed 4 years ago

Excellent. It was easy to set up and it's easy to use. My patients comment on how professional the whole system looks on their end. It has greatly decreased the amount of administrative work I have to do. My reminder calls are automated. I don't have to scan as much as I can have patients complete online forms. It's paperless. It is also a fraction of the cost.

Pros

I have tried two other clinic management systems (Jane and Practice Perfect). Noterro is by far my favorite. It is very easy to use and has all the features that I need for a fraction of the cost. Also the support is wonderful. Whenever I have had an issue the support team has helped me promptly.

Cons

This isn't a huge con, but the one feature that I miss from practice perfect is the contact log. You could easily log emails, phone calls, letters, etc with this feature. But overall I greatly prefer Noterro over practice perfect. Practice perfect did not allow for patients to sign online forms while Noterro does. The convenience of this feature greatly outweighs the lack of a contact log.

Vendor response

Thanks for the review, and I'll pass the contact log feature to our product team!

NH
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Nadine H.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ever improving, affordable practice management

Reviewed 3 years ago

Nottero runs my business and keeps me on track. It is easy for patients to use and is always improving and adding new features

Pros

I am always impressed with the value for money of this product. It has everything I need and more. The team is incredibly responsive and helpful and always open to new suggestions

Cons

There are small programing things like being able to overlap appointments on the schedule that aren't available, but everything else is so great that I can't fault it really.

Vendor response

Thanks for the feedback. Yes, you're right, currently it's not possible to double book appointments... but that feature scheduled to be released next week ;)

HK
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Heather K.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Noterro beats the rest including price.

Reviewed a year ago

Noterro has never failed in customer service. My issues are addressed quickly with easy to read links, or one on one assistance.

Pros

-Streamline to TELUS Health-Extremely user-friendly for practitioners, admin, clients to book online, modify appointments, etc.-charting is extremely easy and professional -Constantly updating and offering new services to meet the needs of practitioners

Cons

Family clients so parents, children, siblings can have a more streamlined account.

Vendor response

Thanks for the feedback Heather!

KF
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Kori F.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Noterro review

Reviewed a year ago

Very positive!

Pros

I love how Noterro has scheduling/notes/appointment reminders all in one program for an affordable price. Customer service is always quick to respond to my inquiries.

Cons

I wish there were a better way to keep track of how many appointments are canceled. I’m told that this feature is something they will implement in the future but they have no timeline on when it will be implemented.

Vendor response

Thanks for the review Kori!

SA
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Sarah A.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Overall this is a great online program for charting and scheduling with attentive customer service.

Reviewed 7 years ago

This programming offered the chance to switch to an easy paperless and all in one place online charting and scheduling improvement. It also makes reminders for clients who have not been seen in 3, 6 and 12 months easier and keeping track of client Birthdays. It has also made receipt issuing easier now that it is paperless and generated automatically by the program.

Pros

Great things about this program are >Birthday Reminders >3, 6 and 12 month reminders since you have seen a client >Ease of use of the calendar >Love that a "break" can now be added in which can also be used for personal appointment so as not to over lap if deciding to extend a schedule >Dashboard is easy to use and navigate >The addition of "Clinic Policy and Terms" was a huge improvement and makes a big difference in our practice for legality and CMTO standards >Clinic Analytics is an interesting feature to have and gives some overview sight of the clinics business and client trends

Cons

My biggest disappointment is that there has still not been a change to the HST function in the accounting that I have mentioned to your team. Because you do not have the option to input the price amount along with HST the only choice is to pick a percentage for the HST and the program automatically rounds it up. As the price becomes inconvenient. I cannot use the entire financial side that is offered in this program. Instead, our receipts are issued for the price and it says "no HST" to get around this. I would still love to see a change made to this to have the option to input the prices manually to be able to make use of the financial portion offered in this program.

Vendor response

Thanks for your feedback on the penny rounding dilemma, we're aware of it, we hope to solve it soon!

AM
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Amanda M.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Noterro Software User

Reviewed 2 years ago

Extremely positive. I hope that the tool, service and cost remain the same to keep the software accessible for small practices like mine!

Pros

I like that its affordable for my small clinic and provides all the tools I need to keep accurate, clear records for both client files and for financial tracking. I also appreciate the quick and helpful service any time I need help.

Cons

I wish there were a way to force or push particular appointment times in the self-booking tool. Because there is not, I manually handle all of my bookings myself and do not turn on the self booking/availablility feature. I have a small practice and do not want to open up a full day and have gaps between appointments. I'd love if the system knew that I have a 1 hour booked at 10:30 am and would offer only 9am and 12pm on that day, to keep the appointments back to back. Not sure if that's clear. It's certainly not a dealbreaker!

Vendor response

Thanks Amanda for your feedback. What you're describing in your "Cons" is solved with Noterro's Cluster Booking feature. Check it out here: https://support.noterro.com/hc/en-us/articles/360051569092-Cluster-Booking Or of course reach out if you have any questions!

RS
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Rebecca S.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An intuitive, affordable all-in-one platform for our practice

Reviewed a year ago

I keep realizing how much extra work I made for myself before moving to online scheduling, forms, and payments with Noterro. They are a very affordable platform that continues to refine and innovate. Noterro has been a wonderful choice for our small practice.

Pros

Noterro has been easy for us to use. Their team is quick to respond to queries and suggestions, always kind and professional. We have made use of their demo and troubleshooting appointments several times - they are punctual, patient, and easy to work with. They continue to make updates based on user feedback. Our clients like the client portal and ability to upload the app from our Noterro platform.

Cons

Most of what we didn't love about Noterro has been updated and refined in the last year. When we began with them in late 2020, we could only semi-customize intake form templates which didn't fully suit our practice. Since then you can create fully customized forms. They may take a bit of time to set up that way, but you can be extremely specific about how and what you want on your forms, which if fantastic. Worth the extra time spent creating them.

Vendor response

Thanks for the detailed review, glad we could help!

TT
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Tamia T.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My favorite

Reviewed a month ago

I love Noterro. It gives me the most options for professional patient interactions that can be almost completely automated so I can focus on my work.

Pros

I have tried quite a few online scheduling services over the years. Noterro is my favorite by far. It's easy to use, and has lots of features in it's basic price point so I can provide my patients with a quality platform as a part time therapist.

Cons

Some features are harder to access, and add-ons start getting expensive for a part-time practitioner like myself.

Vendor response

Thanks for your feedback Tamia.

EV
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Edun V.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent scheduler for any health professional

Reviewed 3 months ago

Noterro is an excellent program it does everything I require to run my business and a fraction of the cost of some competitors

Pros

I loved the ease of setting up my schedule having every function I needed. I love the access and filters for reporting sales, invoicing and taxes. I love the integrated function of square.

Cons

I’m occasion will have issues with using Noterro on different platforms or browsers. It tends to work best on safari.

Vendor response

Thanks for the review Edun.

CR
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Christina R.

Health, Wellness and Fitness, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great affordable program

Reviewed a year ago

My overall experience with Noterro has been positive. Customer service is very quick to respond and very helpful. Although it is missing some features that I would have liked, they seem to be adding new features often.

Pros

I originally chose Noterro because it was much more affordable than the previous program that I used. Although it is missing some features that I would have liked such as patient chat and customizable SOAP notes, it was worth it for the cost savings. It was easy to set up and is feature-rich for the price!

Cons

My biggest gripe with Noterro is that, in my opinion, the dashboard is useless. It has a section to show open membership invoices, but not for open regular invoices. It shows which forms have been yet to be filled out but once the patient completes a form, it disappears from the dashboard completely so unless you have email notifications on, you don't know what forms need to be reviewed.

Vendor response

Thanks for the feedback. I've passed it along to our product team, those are some good points!

KK
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Kristyn K.

Health, Wellness and Fitness, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing value for a great product

Reviewed a year ago

I'm really happy with my Noterro experience. It's simple, clean and user friendly. Having used two other booking systems elsewhere, I think Noterro is much better in many ways.

Pros

Noterro is very straightforward to use. The customer service is incredibly helpful and prompt in their assistance. I appreciated the over the phone walk-through of my set up before taking the system live.

Cons

It would be nice to be able to disable certain things that aren't applicable to my business, just to clean things up. Mainly in the templates/forms section, to be able to get rid of all those that I would never use.

Vendor response

Thanks for the review Kristyn! Love the feedback after trying a few different systems! We'll be updating the Forms/Notes templates so that there is more categorization and noise visual reduction. :)

CE
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Chelsey E.

Alternative Medicine, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best booking app I’ve ever used!

Reviewed 2 years ago

As a small business noterro has been game changer, I recommend it to all my friends in the business.

Pros

I love how user friendly it is, while having everything I need. I’ve used other apps that have been much more expensive that don’t compare to how great Noterro is! Even when I have questions or requests, the support has been really helpful and reassuring that anything I have questions about is already in the works for the future.

Cons

I’d love to have a feature where we can limit certain days for specific treatments. Additionally, being able to integrate noterro to link when payments are taken from my stationary square machine. One silly other thing is having a more aesthetic homepage!

Vendor response

Thank for the feedback Chelsey!

CC
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Carley C.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic program at a great price.

Reviewed 2 years ago

I researched similar programs and found the reviews were great, the price point was what I was looking for, for a solo practice, and they offered all the features I was looking for. It's a great program with great customer service if you get stuck. I'd recommend it to anyone.

Pros

I love the new app feature. It's a great way to remind patients to book and appointment, without having to bombard them with email marketing we all know they aren't reading anyway. Simply flipping through their phone, they can see the app and book an appointment easily. It's great!

Cons

Because the program is customizable, there is a bit of a learning curve when you first start setting up. The great thing though is their customer service is too notch. I've always had an email reply within a day and always answered m my concern.

Vendor response

Thank you so much for the feedback Carley!

FS
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Ferryn S.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good Price For What You Recieve

Reviewed 2 years ago

It has been good, customer service is very fast.

Pros

It is a good price point for my small business. It is pretty easy to handle and is does for the most part what I need to do.

Cons

Takes some time to figure out. The forms were my biggest challenge, creating one that works best for me took some time. There isn't an option to pertain to Osteopaths, it would be nice. Also when online booking you can't create a family which would be nice, people always book for family members under their name and I have to go in manually and change it.

Vendor response

Thanks for your feedback. I'll suggest to our team to add an Osteopath Noterro Template into the Forms. It's possible to allow family members to book for each other. Simply add more "User Accounts" under the patient's profile. See this article for more info: https://support.noterro.com/hc/en-us/articles/360015827952-Patient-Client-User-Accounts-for-Online-Booking

CS
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Candice S.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great, highly customizable and inexpensive Software!! LOVE IT!

Reviewed 3 years ago

We had an extensive client list and appointment/financial/document history to transfer over and import into Noterro from a convoluted and difficult to manage booking/charting system. The tech. department helped and worked with us through every stage as part of their integration at no extra cost to us. They made us feel welcome and taken care of ensuring all of our concerns were met and solved. They are always developing and growing and has a supreme value for the low price.

Pros

We love how customizable and functional this software is. Even better is how great the customer service department is at answering or fixing any concerns but more than that they are always developing new and easier to use functions! They really listen to their customers and help develop this software into something truly catered to your needs.

Cons

Some developments just haven't happened yet but are on the way. :)

Vendor response

Thanks for the feedback Candice, there is so much more to come!

CP
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Carmen P.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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So much value

Reviewed 3 years ago
Pros

I’ve been using Noterra for more than 2 years for my massage business. Noterra is intuitive, easy to learn and saves me hours of time and administration. Prior to using Noterra my monthly sales reports, reminding clients about their appointments and booking clients took a lot of my time. Now it’s all done at a click of a button. My clients think I’m tech savvy and always comment on how they love the...

Cons

The only thing I can think of at the moment is that I would like clients to be able to add themselves to a waitlist. Honestly I wouldn’t be surprised if the team at Noterra is already planning this for a future upgrade though.

Vendor response

Thanks for your feedback. Yes, patient managed waitlists is coming in a future update.

BA
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Barry A.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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NZ review..

Reviewed 4 years ago

Generally speaking it started off as a great product. As it has developed it has become a little clunky in its feature operations which then impacts usability just when you do not need it to be clunky. Development programme of works appears to make little sense. Aug 2019 it was promised to have resource scheduling to allow classes to be booked, that moved to Sept 2020 and we are still waiting, yet there is a constant update to functions which worked perfectly fine i.e. page tabs for client information.. Rather than worry about aesthetic alterations to "ease" of usability, focusing on features which will help their customers business develop would be better direction.

Pros

Entry Point in cost Ease of installation Ease of cross platform usage

Cons

With new "updates" or "improvements" site speed slows massively Updates to the software does not always handle users timezones sensitively - being in NZ you can bet your bottom dollar an update is done overnight North American time, hitting NZ in the middle of the operating day and just as you are trying to book clients in for new appointments. Calendar / Booking system adhoc leaves off the session "wrap up time" resulting in clients being booked back to back or it adds on more "wrap up time" resulting in too much time available between each client, despite all appointment types having their own "Wrap up time" being set at admin level. Lack of delivery on features promised 12mths ago which is now impacting delivery of service to our business..

Vendor response

Thanks for your feedback Barry. Sorry for the trouble you've had with releases, you definitely should not experience disruptions during that process. We're always improving our release process to reduce outages or just general slow downs, sounds like we need to do better. Regarding the "wrap up time" or "Recovery time" as it's referred to in Noterro, you definitely should not be experiencing...

RJ
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Robyn J.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Trifecta: Efficient, Affordable, Reliable

Reviewed 4 years ago

I was looking for a quality and affordable booking software with SOAP note integration. I started with SOAPVault in 2017 and have never left! Now under Noterro, the updates further streamline the user experience. Noterro is a solid building block to my growing practice. My clients regularly comment on how great it is, and I would not be as happy as a sole practitioner without the peace of mind that Noterro provides. Noterro is an investment, not an expense.

Pros

Reliability: Noterro keeps my practice up and running! Clients can book online or in office, intake form online, reminders sent, invoices paid. I need a glitch-free experience that is affordable and reliable and Noterro surpasses every expectation, every time!

Cons

The only things I find lacking are color coding options and the ability to integrate an annual Holiday calendar.

Vendor response

Thanks for the feedback Robyn. Holiday calendar sounds like a good idea, I'll pass it on!

cl
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candace l.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A Single platform for RMT's- Finally

Reviewed 4 years ago

I enjoy using Noterro for scheduling and invoicing my client's treatments. Noterro is doing a wonderful job providing consistent upgrades to make our life more fluid and provide the best experience for each client.

Pros

-Ease of use -All in one (scheduling, invoicing, and charting) -Client's enjoy the user interface -Cost appropriate for the features

Cons

The platform would improve if it contained -It would be great for completed intake forms/agreements to go to a file for the user to decide which client they belong to. As opposed to open another client. -In application/software messaging to customers would help fulfill a task of cancelling, rescheduling, or whatnot. -Marketing/mass email platform in application/software. -Ability to import clients intakes/charting from affiliated clinics or other application.

Vendor response

Thanks for the feedback, I've passed all your ideas to our product team! :)

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Jessica M.

Hospital & Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Noterro Review!

Reviewed 4 years ago

I'm really enjoying using it primarily again. It's come from a place to store soap notes and client information, and now is a place where I can do online bookings, sell products, send receipts and emails/texts. It's a great all-in-one package for a very reasonable price.

Pros

I have been using Soap Vault (now Noterro) since 2015. It has come a LONG way since then. And almost monthly I get new emails with new features and functionality that they have added to their software, while the price remains the same! I had a question and I asked in a forum on a weekend, and I got an answer back in about 6 hours from one of the Customer Service Reps, so that's pretty impressive.

Cons

It's a bit hard to figure out how to do everything at first, not quite as intuitive as other appointment managers I've used in the past, but in return for that you have more control and customization over your appointments.

Vendor response

Thanks for the kind words! Also, we've greatly improved the onboarding process since this review was written. You now have access to a Crash Course Noterro playlist on YouTube, weekly webinars, and 1-on-1 account audits. There are also a lot less clicks needed to setup. Thanks for the feedback on this!

JE
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Janet Elise L.

Health, Wellness and Fitness, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing! I got this soap notes system for my massage therapy practice and haven't looked back!

Reviewed 7 years ago

I have no need for an intense physical filing system, so far! And as my business grows and I add practitioners, it will be easier to provide tablets rather than store endless reams of paper!

Pros

The recently added ability to attach files has been a huge bonus, as my regulatory requires certain documents to be linked with EVERY clients chart note. Being able to draw on images was probably one of my favourite updates as well. I love how fast the responses are of the help centre as well. Great customer service. Keeping everything digital has been made almost flawless with SOAPvault!

Cons

The inability to create my own fields on my health intake forms is a little limiting, as regulatory bodies for healthcare professions differ in their requirements province to province. I have had to find creative work arounds for the combination of having public healthcare and private, while only having a field for private insurance information. More importantly, while it's easy to track how much...

Vendor response

Thanks for the feedback. Please let us know by sending an email to support@soapvault.com for additional questions to be added to the initial intake. We add more questions regularly, which are off by default. We're working on a complete revamp to the financial tracking part of SOAP Vault which will resolve your concerns about tracking payments. I hope that the 0/5 stars for Customer Support was just a mistake :)

AY
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Aiden Y.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Happy customer

Reviewed 2 years ago

I use it every day and I'm satisfied

Pros

Easy to set up and use, clinic notes are quick and easy especially for busy practitioners this is a must, scheduling, billing and invoicing is great. Cost is very reasonable as well

Cons

I personally just wish there was an option for clients to purchase packages online without having to schedule an appointment. I also wish the app was able to integrate with some other software I use such as physitrack or trainerize, but this is just me being needy and wanting everything in one spot, it really isn't that necessary.

Vendor response

Thanks Aiden for the feedback. Packages & Memberships are coming, as well as integration with exercise solution.