TeamUp Pricing

East of use for client. The help on end of a phone if needed- staff all very pleasant

It’s expensive and there are limitations on the software. It has improved over the years though

As soon as I started using TeamUp it was like I got over half of my week back! Previously, I had been invoicing clients for their class passes, manually taking bookings, getting clients to manually fill out forms and it took up a huge amount of time. TeamUp streamlined the way that my business operates immediately, freeing up my time to focus on delivery and marketing.

For me as a small business I'd like to see the threshold raised slightly for the second tier of the monthly subscription price. Currently it sits at 50, perhaps 75 would be better. I'd also like the "New" status to automatically be removed from a client after they've attended their first class. I'd also like to see more customisation options for notifications for courses.

This product is so easy to use. it is almost a "plug in" and use piece of software. Having said that, because of it's vast functionality (which is brilliant) it can get a bit confusing sometimes if you forget your way around the software. I do find myself going round in circles, but I get there in the end. It does everything I need it to and more. I do feel like I only use 30% of the software's capability. Every time I have needed assistance, it is easy to reach out to someone who can guide me through my problem. This is so important as the software is so vast, I sometimes need help making the most of the functions.

As I am a small business the cost is what causes me most pain. I have 15-30 active users, and feel that the entry level price of £49 is a lot for me, considering that my business is at the size where I only really need to use 50% of the whole functionality. If there was a smaller fee, which allowed a more basic functionality, perhaps at a lower scale of what is currently offered, I would be super happy. Ideally for me, as a sole trader, with no employees, I do not need the functionality for multiple teachers and embers of staff.

I love that it was able to handle both Class Passes, and courses, and monthly subscriptions. For the Class Passes, I hold the same class in different locations throughout the week, and my clients are able to attend any one. My business you would have thought was super-simple, as I'm just one instructor, but it's suprising how many 'exceptions' to my standard classes I've had to accommodate as part of my business, and mostly TeamUp has been flexible enough for me to figure out a way to set it up. For example, my First Class Free policy, that I was able to create a special single-use pass for. Something as simple as a Class Pass can be surprisingly complicated when you think about all the options....but teamUp handles pretty much everything I've needed.

The reports are pretty useless for revenue forecasting or for much real customer management. It's not possible to email a list of 'people who have ever attended my Friday class' for instance - important for when I have to cancel at the last minute, and I know that not everyone who will turn up has actually registered. Also i would love a report showing how many class passes were outstanding, so I could anticipate when people would need to be renewing. From the courses, the one feature that I've found difficult to implement is for my dance classes, where there could be a couple, or an individual. TeamUp expects one person = one admission = one price, so handling couples or multiple registrations under a single name is not possible without some creativity!

Ease of use, price and support is all top notch

They could roll out a all in one payment option for instant payments instead of third party

I use it because I needed something that was affordable for a small team. For the price I get my needs meet, while I have to ignore several MAJOR stumbling blocks to managing my schedule and incoming payments.

There are several things that I would change IMMEDIATELY but they seem not to be a priority so the TEAMUP team. Go figure... apparently they are not end users.When a client "purchases" a package they DON'T purchase anything. They agree to purchase/pay in the future. But the system allows them to proceed as if they have paid and purchased in real time. Later when you go back and reconcile your books...

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It’s just really easy to use and intuitive. It feels like it has been designed by a fitness professional who actually uses it

Nothing yet. It would be nice if I could have a separate calendar for staff to add their availability for the month ahead so I could know who is free to work which session and then allocate them

As a studio owner of 25 years and seen staggering changes in how we run our business in all that time I am delighted to be leaving this review. Having been with Mindbody and got thoroughly fed up with constant price hikes I looked around for an alternative. We moved to Teamup in 2016 and have been with them since. The easiest switch from Mindbody to them - mainly because they have done it so often, it was seamless. Most of all its the team behind Teamup that makes this an easy decision. They have the same values of looking after their clients as we do. You don't run a studio and retain clients for years as we have managed for this long without a lot of input into client retention. Lots of great flexibility and easy to use.

There are always things that can be improved and we have the chance to comment on a wish list that others can see too and if's its a good idea or a great improvement, they make it happen.

The software is very good value for money compared to competitors, the customer service is sensationally good.

There are some restrictions in methods of charging (it would be so handy to have an option that allows the customer to add a second class immediately after the first class - back to back classes - at a discount). Some of the back end navigation is a bit fiddly and the user journey takes quite a few clicks for some functions. BUT I don't think the other software options are any less fiddly and there is fantastic customer support anytime you need guidance.

Compared to the previous system I used GoTeam Up is easy to use both as a business owner and for the clients. It has more options and at a far cheaper price. Any queries are answered quickly and efficiently. Only wish I’d swapped earlier.

None found, everything I have needed has been available

I've tested many members' management software options including the very overpriced Mindbody. TeamUP is simply THE BEST! Even with my limited computer skills, everything is so intuitive that I have no problems using it. (Never read any manual or help page) Admin guys have ZERO issues and most importantly our customers never had any issues with it either. This software is already GREAT, simple, functional, fast and very affordable and yet the team is non stop bringing in new epic features. Reporting is very detailed and easy to navigate through.

the fact that it was not available a few years back? ;-) It would have saved me a LOT of money, time and most of all stress.

For sure the booking mode, the API simplicity, gocardless integration (but think price could be negotiated like some other software), calendar simplicity

billing, accounting to simple, we canned information on a bill or with complete method and not so visible after all on the bill, accounting could be easier if w could download all information (table, graph, rsesume in 1 pdf and/or 1 excel/calc/numer file. the store which is to simple and the method is so long to add an order, could improve it like and restaurant app with only 1 big screen ... At this...

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As a personal training company, TeamUp was a game changer. Versus all the other products that I trialled, this was the simplest to use, easiest to set up and much more cost effective than the other systems. The support is great too. I cannot recommend this highly enough.

In the earlier days when there was less functionality, it was more of a problem but now its fine. Possibly the aesthetics could be improved if I am being pedantic.

My [SENSITIVE CONTENT] and I built our own website, took many, many hours researching products that we thought might be good for the pricing and ease of use, as we have never, ever done anything like this before

I can't think of one single item; we haven't had any problems with the app being offline, no glitches, no problems in how we use it.

I like that it’s customizable and easy to use, for me and my clients.

Invoicing and conversion of payment. Course registration and removal of clients, or change in payment selected by clients for the course

Good customer service. Reduces admin, records everything for me, allows customer to make bookings and changes themselves, lots of new features I’m yet to explore too!

Expensive and sometimes missing features (can’t think on the spot right now but when I’m trying to do stuff sometimes I get frustrated because it doesn’t allow me to do something in the way I need it. Have contacted customer service in the past about certain things and they have been good and helpful but sometimes they also agree that the system can’t do everything I need it to do. But they do try and figure out other ways I can use the system to try and help me to make it work. I also really don’t like gocardless or stripe. I get so many issues from them, I wish there was a better option.

Easy to book in individuals for all the team. Also easy for us to see when everyone is working and also see when customers are running low on their sessions.

Would like to be able to create reocurring classes that can be hidden from purchasing.

I like how universal and common team up is, most customers are very farmiliar with it. I love how staff and instructors can easily access their class information

There needs to be a duplicate course/class option to make timetabling for subsequent months better. Discount vouchers don't work well. They don't work at all on drop in classes and vouchers worth more than the value of the course are impossible to redeem the full amount on.It would be good if customers could buy multiple tickets etc too.

I used to use Gymcatch. Several times a week I had complaints from clients because the Gymcatch wasn’t working. Since moving to TeamUp, I’ve not had one query or complaint about how to use it. It’s brilliant! It just works! I can rely on TeamUp to collect direct debits, manage bookings etc. Saves me a lot of time.

It’s expensive. But within 3 months of using it I’ve filled up all my class spaces which has more than paid for the additional cost.

Ease of use for business and user. Integrates well with current website. Automates tricky areas of the business.

Sometimes a bit complicated to set up new classes etc up, but probably because I haven't needed too much!

Modern and user friendly. Support team transition was very good.

It's at the upper end of costs and not a cheap product for start up businesses.

Easy to use and very quick to set up. The best support staff I’ve encountered.

The reporting could be better. But it was exactly what we needed when starting 3 years ago

Integrations available - I use this software to not only hold all my membership information centrally along with let students purchase & pay for classes but it also integrates with my accountancy software, my mailing list software so everything is easy to manage

It is expensive compared to a lot of other alternatives out there

I run a class in African Drumming. TeamUp manages bookings and payments and i have it set up so income coming in can be included in a finance software ledger without me having to lift a finger. Prior to this it really took up my time processing payments for individual customers. TeamUp also manages registrations and and deals with late cancellations. The customer care has been absolutely first class!

Certain aspects could be a little more intuitive. It is a little tricky for a customer to register on behalf of someone else. There is a 'family' tab feature to do this but i think it is a little unclear from the customer's point of view how this tool works on their profile. however I can set this up for a customer.The price each month is a bit of a commitment, but for me it s worth it if it frees up my admin time.