WellnessLiving Reviews

Wellness Living incorporates all of the same functionality from my old system in an innovative, visual, intuitive way AND includes the functionality I had to pay extra for! I love the ease of managing schedules, adding clients, enrolling clients in classes and maintaining client information. The integrated rewards program and review process are fantastic. My staff required very little training...

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While there were some glitches in the move, I was supported by the On-Boarding support team through the migration and well after while we resolved issues. Every part of the transition and data migration was manageable. The support staff from On-Boarding calmed my fears - he was with me from start to finish and personally made sure that any and all errors were immediately corrected. Further, as I continue using Wellness Living, problem reports are addressed as a priority. Requests for enhancements are taken seriously and documented so that I can see the progress. If I have questions regarding functionality, I am never merely directed to documentation. A technical specialist often sends a video of the process along with a description of the process.

Hi Jennifer! Thank you so much for your kind review and for deciding to switch to WellnessLiving. We know how intimidating the process of changing software can be, which is why our team works so hard to make that transition easy on you. We also put a lot into ensuring that everything you need to run a fitness studio like yours is available in the program, so we are delighted to hear that you, your staff, and your clients have found such success with our features after only six months. Cheers to a great first year together!

Wellnessliving delivered on their intentions for the technology and some. The website for the business end is easy to use, intuitive and the Wellnessliving team do a fantastic job of monthly tech updates and communicating these updates through various channels including videos. We love the Wellnessliving Business Elevate App. It’s easy for staff to use with little or no training. Our Breathe Fitness client app, that the Wellnessliving team helped to develop, is our most favourite and effective technology. We love having happy, returning clients who can manage their own personal accounts, profiles, purchases, bookings & cancellations in advance of coming to the studio. Easy to use and keeping the technology current with the economic climate is key for us.

I honestly cannot find any fault with this technology. Easy to use and great people to work with. Very good communication.

Hi Annalize, Thank you for the amazing review! We love helping Canadian businesses grow and succeed using the latest in business management software (made easy-to-use)! You shouldn't have to spend hours training your staff and the Elevate app adds a lot of simplicity in place of complexity. When your clients are booking services, checking their accounts and signing waivers all on their own on...

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Retention reporting feature is well thought out.If your business model aligns with the system, I am sure it would be great, if it doesn't, expect headaches.

Overall culture of dishonesty. Sales team told me the software had features it didn't have. I tried to work with the software and find a way around this. I couldn't. I then tried to leave the software, this was virtually impossible, the first customer retention team member I spoke to promised they would create a feature to fix the issue I had within the month & that they would get back to me, they...

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Hey Rosa, As a company, it's very important to us to see long-term success with each of our customers and we do everything we can to make your transition to WellnessLiving a great one. Many of our customers are making use of our advanced client retention tools with integrated notifications, rewards and client management features that help you to use automations to keep more of your clients coming...

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As the owner of 3 Yoga Studios and used 4 different software packages to manage my businesses. Once I got use to the ways to use Wellness Living, I noticed all of the ways the designers have made moving between forms, client information, classes, and much more; I have to rate it the best that I've used. The biggest value is the Tech Support. They are all friendly, patient, and well versed on the software. I have raised a couple of interesting questions and if they felt they did not have the correct answer, they asked for input from their team. I've called at a busy time, left a incomplete message, only to receive a call to insure that I was helped. Lastly, each time an Update comes out, it DOES improve my ability to manage my businesses.

The only option that I have asked for was a tool / solution to manage Substitutes for Classes. I have only found one supplier do it well. Wellness Living provides a easy system to send in requests for improvements. I have raised this with them. I sense that they will have a solution out soon.

Hi Clif, Thank you so much for your review! WellnessLiving strives to be the best all in one management solution for business owners such as yourself. We have built our software based on the suggestions received from our customers, so we are happy to hear that our system is so user-friendly and that you found all the various features helpful to your business. We are proud that we have won your heart!...

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This software has unlimited options and the ability to meet the needs of fitness studios. We use the class scheduling feature primarily. It is straightforward and easy to implement and maintain. If we need to change or cancel a class, the system walks you through a simple interface to cancel and sends notifications out to clients right away. Additionally, it can act as a CRM tool, allowing you to create and implement marketing campaigns, follow leads up, create visit and purchase campaigns, etc. The system makes marketing super simple and easy to implement.

The most challenging to work with is the learning curve. Because the system is so robust and has so many features, you need every minute of the three one-hour onboarding calls to set the system up. If you need to change anything in your scheduling, calendar, purchase options, etc. it can feel overwhelming as they all connect together. if you miss a piece in one area, your change does appear, or worse doesn't work the way you expect. The upside is their support team is awesome and responds quickly to requests.

Hey Colleen, Thanks for the terrific review! It's so much simpler to manage and coordinate all the different areas of your business when you have it all under one login. Just set it up, and the built-in automations handle staff access permissions, reminder emails, marketing campaigns and countless other tasks. You can then use the valuable time saved for other things. Even just 30 min time savings...

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There are a lot of great things about Wellness and made the switch from Mindbody.

In the beginning they were a start up company and still working out some bugs when we made the switch. Things were fine for awhile. However, after the ongoing issues we have had honestly we will most likely be making a change sooner than later. Every business is bound to have a few hang ups and things that need to be adjusted here or there. But this last issue they have had is a HUGE problem and has...

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Hey Jesse and Heather, We're all about the long-term and we appreciate you being our customer for so many years. The way we got to where we are today is simple: we focus on supporting our customers, we continuously improve our software and we keep our price far lower than our competitors. I looked into your account and I see that you are referring to a bug affecting a specific workflow in the online...

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We are so happy we made the switch to Wellness Living! Their customer service is fantastic. They are always able to answer my questions, and are diligent about following up when they need to do further research, I feel totally heard and valued! I love all the options they have for services; exactly everything I've needed, and even a few things I didn't know I needed! So much more flexibility than our last software, it's fun being able to expand my business with all the options! There is so much to take advantage of, and they are constantly working on upgrades to ensure even better service and value. Thanks Wellness Living!

There are a few glitches still with the app; both the staff app and the new business app 'White Label' that we had created specifically for our business. There were several things I wish I had known in set up that weren't covered, that later we had to go back and fix. We're still trying to navigate the reports which are a little glitchy, too. Transitioning from another software was not seamless - fortunately we didn't expect it to be, I don't know any software where it would be, lol! Fortunately the customer service is on top of helping us navigate through it all. I know they are working to improve these things which gives me confidence to stay a loyal customer.

Hey Johanna, Thanks for the amazing review! We know the customer support means so much to businesses such as yourself because each inquiry involves your clients and valuable time and we always want you to know that you're in good hands. We train all of our team members extensively on system knowledge, and to always go the extra mile to make sure you're all set at the end of each call. WellnessLiving...

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I love the ease of scheduling classes and running my business.

The app is the least useful part... It is not nearly as useful as the online component.

Hey Lauren, Thanks for the amazing review! WellnessLiving is the perfect management software for yoga studios, big and small. It's important that the software is easy to use so that clients feel encouraged to make bookings or purchases online and to feel really engaged with your studio. It also reduces admin workload because clients are able to do more on their own instead of having to constantly...

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I love that Wellness Living helps keep my business running smoothly. Not only is helpful to schedule classes but also helps me keep my business reports in one place.

There are some features such as payroll and email blast that could be a bit easier to use.

Hey Misty, Thanks for sharing the great review! Keeping in touch with clients is definitely a huge part of an effective retention strategy. Studies have shown that 68% of customers leave a business if they feel little to no connection! Our notifications suite was built with exactly that in mind, so that it's super simple to pull client lists at any time and send them that personalized email, text or push notification and build that connection they won't get at any other studio. The automations also make it easy for you to keep them updated on newly-scheduled services, promos and service changes. We're really happy to hear that WellnessLiving is helping you with your day-to-day! Thank you for choosing WellnessLiving. Alli Y. (Customer Advocate)

The assistance with transferring data from my previous software and marketing features support. The software is very intuitive. I actually look forward to investigating new features instead of dreading it because it seems doable.

I kind of dreaded having to deal with extracting the data from 13 years from my old booking software but got good help.

Hi Lori, Thanks for taking the time to share your amazing review. We specialize in making onboarding a smooth process and business owners are constantly telling us that the data migration went far better than they were expecting. It's usually the part that every owner is most unsure about and our secret ingredient is in making sure you feel fully supported at every step in the process. To be fair,...

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The ease of access for myself and my clients is brilliant. All my clients love the fact that all they have to do is download an app in order to view, change or make an appointment. the integration with zoom has been a life saver during lockdown. I also really like the fact that the system sends out automated emails as a reminder for their appointments and even wishes our clients a happy birthday which is a personal touch that makes all the difference. Integration with my website was seamless as was transferring my existing client data

I had to really think about this and the only thing I could come up with is that for a new user or member of staff, its difficult to explain the difference between purchase options and appointments.

Hey Lara, Thanks for the great review! At WellnessLiving we've given businesses a powerful set of features that are tailor-made to enable them to move services to virtual and add new revenue streams. With features like the mobile client app and our integration with Zoom, booking virtual services has never been easier for your clients. We're delighted to hear that your experience with our team members...

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I switched from Mindbody to Wellness living about 2 years ago, and have never looked back. The switching process was easy, the customer support was great, and all of the features i was looking for in a software were there for a third of the price of Mindbody. The program and the app are very user friendly on both ends, consumer and staff. I'm very happy to be a part of Wellness Living family.

I have no complains about the software. Maybe that there's a large amount of facebook page likes is required in order to use the booking feature, but that's on the facebook side not WL.

Hey Ina, We love when we get 5-star reviews like yours! When we hear such great feedback, it always makes us smile. We get customers switching over from Mindbody every day, and many of the stories are the same - the transition was simple and they are now saving a ton of money without needing to pay for additional add-on fees. We may get customers that switch because of the affordability, but they...

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It's easy to use and intuitive. Lots of features and options to customize it for my needs. The company is always adding new features in response to feedback from its customers.

Sometimes new features have unintended bugs that takes a few days to sort out.

Hi Joneil, Thank you for amazing review! 'Easy' is the word we like to hear, because that's our objective: to make life easier for YOU when running your business! In Onboarding our specialists are there to make your migration a breeze and to help train you on the day-to-day features you'll be using. Fortunately that process usually doesn't take very long because we've made a special focus on keeping...

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visually easy to navigate. on demand schedule was included at the time of joining

Could not get immediate support. had to call the us which was expensive

Hey Samantha, Thanks for the review, we're thrilled you made the switch from Mindbody and chose WellnessLiving! We get customers switching over every day, and many of the stories are the same - the transition was simple and they are now saving a ton of money without needing to pay for additional add-on fees. We take pride in being an all-in-one platform that is easy for you to navigate, and we're...

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I love the ease of use. I love the app. I am not technical at all and I can use the app for the employees and the customers with ease. When I chose Wellness Living I came from another really big software in my business and I am so glad I switched! Wellness Living has given me so much support, I am infinitely grateful !

I cant delete my old payment options for my old credit cards

Hi Stella, Thanks for taking the time to write us a review! We are immensely grateful for being the software you've chosen to run your business, and we know that we succeed only so long as we continue to offer you the best value out there. At WellnessLiving we support businesses of all sizes, ranging from small one-person studios to multi-location franchises which is why it's so important for us...

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I love all the features and the support team is really good. The app for clients is great

The app for instructors is not good. It often has glitches, it's slow, there are too many steps to take

Hi Sarah, Thank you for taking the time to write this review. We're so happy to hear that your experience with our customer support team has been top-notch. Our support team is passionate about delivering solutions to you whenever you need them! We're also excited you are enjoying our client app. From client profiles, booking, and our built-in rewards program, our Achieve Client App definitely...

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I like the scheduling aspect of the software. It works well both for appointments and class management.

Some functions take many clicks and steps to complete which take time. It would be nice if they could allow you to submit with default values that are pre-populated which is currently not possible,

Hey Matt, Thank you for your positive feedback! We're delighted that you like our scheduling interface, it's certainly an important feature for most businesses out there and we did our best to make it easy-to-use while also including the different customization options you need. We appreciate your feedback as we are a customer-centered company and we added a Community Forum as a place for businesses...

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Ease of use Customer support Price Customer experience

There are no cons. So far everything has been great!

Hi Robbi, Thank you for the amazing review! It never ceases to amaze us when we hear stories of businesses like yours that have decided to make the switch to WellnessLiving after spending years with other platforms like MindBody! We've made an extensive effort to beat our competitors on all fronts - be it in price, user-friendliness, features, and in customer support. Businesses can always count...

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Hi-Ignition opened its doors in April 2016, with MindBody as the operating system. The owner brought me on board in September 2016, and quickly I realized the frustration and incapability's of MindBody. I also noticed a lot of work around the owner and her team used, just so they could get the system up and going to service clients, although it wasn't working ideally or consistently. I spent 3 months...

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No cons were added to this review

Hi Jackie! Thanks so much for your review and for recommending WellnessLiving to others. We¿re sorry to hear about the experiences you had with your previous providers, but we are so glad that you opened that email one year ago! Our goal is to help providers of wellness services like you feel as good about your business as your customers do, which is why we focus on delivering the most functional software and best customer service possible at every point of interaction. We know that honesty, integrity, and quality are important to you, so we do our very best to make every experience with WellnessLiving as smooth, easy, and fun as possible! Here¿s to another great year together!

We like the user app and the interface when working through our browser. The app is studio specific so users are only shown our Products and services.

The software glitches occasionally making it difficult for staff and members to access the schedule which is a huge problem. The app also lacks some important features and override permissions

Hello, Thank you so much for taking the time to leave a review. WellnessLiving strives to be the ultimate software solution to help you achieve all your business goals, so we're glad that you're enjoying our user app and interface! We're sorry to hear that you're not experiencing our usual level of speed and performance, but rest assured we are always working to optimize our platform. New features and requests are implemented based on customer demand, so be sure to check out our Community Forum and post your request so that other users can upvote your innovative ideas. WellnessLiving was built on the suggestions of customers like you, so we love to hear all your thoughts! Thank you so much for choosing WellnessLiving! -Blake M. (WellnessLiving Customer Advocate)

I made the switch to WellnessLiving in Nov 2016 and we are so glad we did! We used Mindbody Online for over 6 years and found MBO to be very expensive and complicated to manage. We wanted something simpler at a good price. After completing several online demonstrations of some other softwares, we were more than pleased with WellnessLiving. After the switch, the WL team took time to train us, answer...

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If we have to list a con, the one thing that comes to mind is sometimes the dialog box that confirms a task has been completed lingers a little longer than needed. The site can be a little slow during peak times, but has never been to a point where it's become an issue.

Hi Craig! Thanks for leaving your review and making the switch to WellnessLiving. We know how nerve wracking the transition can seem, which is why our team is so determined to alleviate any related stress and make the process as smooth as possible. We are always here for you and working to make the system work exactly how you need, so be sure to submit any suggestions, or requests you have to us through the Support Center and we will review them right away as always. We could not be happier to hear that your experience over the past year has been so awesome and that you have experienced such incredible growth with us. Looking forward to another awesome year together in 2018!

While working with MindBody, I started to look for a new provider for many reasons: Credit Card processing was too expensive (main reason) Mindbody only allowed MindBody Hardware (WAY TOO Expensive) -add are mostly with third parties and at an additional cost (Online booking widget is HORRIBLE) Text message reminders were too expensive (Wellnessliving Text messages included in price) The schedule's...

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What I like least about the software is that at times it could feel expensive but then I remember ALL the features that it has...

Hey Andres! Thank you so much for leaving your review and for deciding to choose WellnessLiving. We are always working hard to offer the very best features and options to meet your business' unique needs, while alleviating as much stress as possible, so we are ecstatic to hear that you have had such success with our system. Your success is our success, which is why we put such a focus on your ability to market, bill, connect, and schedule with ease. Keep in touch; we love hearing from you!

When we decided to make the switch from Mindbody to WellnessLiving we were nervous as it seemed such a daunting task. It proved to be the absolute opposite experience. The weeks of onboarding meetings with [SENSITIVE CONTENT] from the WellnessLiving team were so productive. He was patient and very clear about all aspects and features they had to offer as well as how to integrate their products into our business with the least disruption to our clients.

We have taken advantage of the Fitvid feature as we have gone completely virtual since the start of the Pandemic. We love this feature as it allows our clients to select classes from our our video library, if they are unable to take the virtual class. Unfortunately, the videos are very small on the screen and that has disappointed some of our clients.

Hey Meg, Thank you for taking out time to leave us such a fantastic review. We train our agents to be patient and to pay a lot of attention to detail because we want to be absolutely sure that your migration goes smoothly and also to make you feel right at home as you learn to use our platform. We're always adding new features into the software but as soon as the pandemic hit we went full throttle...

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Our first yoga studio opened 16 years ago, so we had to use MB. Since then, we've expanded to three studios and finally decided enough was enough! We were tired of feeling like we're a number, waiting hours--sometimes days--for a call back from their customer support line; we were unimpressed with how slow their system ran and how every transaction required too many clicks resulting in a poor business-end...

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Switching software systems is no easy feat. I had a dedicated migration specialist who continued to listen to my requests and needs during this huge change. My team (including myself) has had plenty of questions along the way, and WL has not only been responsive to our needs and concerns, but they continue to make us feel like we're a valuable part of THEIR team. With change, there's bound to be...

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Hey Maura! Thanks so much for your review. We really appreciate you taking the time! At WellnessLiving, we do our very best to deliver everything you need conveniently, all in one place, so it¿s great to hear that you¿ve found what you¿ve been looking for with us while alleviating some of your stresses. And we know how stressful a new software can be, which is why our team is with you every step of the way and will always be available to you. We hope to fulfill your every expectation!

"What makes Wellness Living better? The answer was simple... Customer-centrics!" Here are 3 compelling reasons why Wellness Living is better than most other CRM's. COST: As a business owner/operator R.O.I. is paramount. Wellness Living easily stood out amongst the others in this area. After evaluating close to a dozen other software platforms and the solutions they provide. Wellness Living easily...

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As with any software platform that evolves with the growing needs of its customers. Wellness Living is no different. However, this is addressed in a timely fashion.

Hey John! Thanks so much for your awesome review! As the startup business we once were, we understand that our customers need a cost-effective option to keep ahead of the competition, which is why we offer WellnessLiving for such an awesome price. We also understand that businesses of all types need to cater to their customers particular needs, as you do with your adult and youth clients, so we are...

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