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Kipu Logo

Behavioral health platform for treatment centers

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Kipu - 2026 Pricing, Features, Reviews & Alternatives

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Kipu overview

Based on 216 verified user reviews

What is Kipu?

Kipu is an electronic medical records program offering key features such as HIPAA compliance, EMR/EHR functionality, document management, and charting, among others.

Who uses Kipu?

By industry, Kipu reviewers are most commonly professionals in mental health care (42%). The most frequent use case for Kipu cited by reviewers is substance abuse EMR (60% of reviewers).

Starting price

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Pros & Cons

Note Taking

Forms

Client Support

Customer Support

Integrations

Performance and Speed

Kipu’s user interface

Ease of use rating:

Kipu pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(5)
3-4(39)
5(172)

What do users say about Kipu?

Kipu is an electronic medical records program offering key features such as HIPAA compliance, EMR/EHR functionality, document management, and charting, among others.

Select to learn more


Who uses Kipu?

Based on 216 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Mental Health Care
Hospital & Health Care
Health, Wellness and Fitness
Medical Practice
Others

Use cases

Substance Abuse EMR
Mental Health
Electronic Medical Records
Therapy Notes
Therapy

Kipu's key features

GetApp's analysis of 59 verified user reviews collected between August 2023 and August 2024 identifies Kipu's most critical features and summarizes user sentiment about those features.

HIPAA compliant

Reviewers appreciate Kipu's HIPAA compliant capabilities. They highlight the customizable consents, ability to limit access to sensitive information, and secure storage of client data. Users report that Kipu helps in maintaining confidentiality and meeting regulatory requirements. They find it valuable for protecting patient privacy and ensuring compliance with Joint Commission and State requirements. Reviewers feel confident that Kipu keeps client information safe and secure, which is essential for their work in mental health and medical fields. Of the 35 Kipu users who gave detailed accounts of their use of HIPAA Compliant, 94% rated this feature as important or highly important.


EMR/EHR

Reviewers indicate that Kipu's EMR/EHR capabilities are easy to use and navigate. They appreciate having all records in one place, which allows for efficient data management and cross-referencing. Users report that Kipu provides safe storage for documents and facilitates the creation of new forms. They find the system helpful for maintaining up-to-date medical rosters and ensuring client safety. Reviewers also mention the importance of accessible records and the integration of forms for streamlined documentation. Of the 25 Kipu users who gave detailed accounts of their use of EMR/EHR, 92% rated this feature as important or highly important.


Document management

Users report that Kipu's document management capabilities are user-friendly and efficient. They highlight the ease of creating, finding, and uploading documents. Reviewers appreciate the system's support for compliance and the ability to manage client records effectively. They find the documentation process straightforward and note that Kipu makes it easy to scan, edit, and access documents. Some users mention occasional issues with forms not saving, but overall, they find the document management aspect valuable for their business. Of the 24 Kipu users who gave detailed accounts of their use of Document Management, 88% rated this feature as important or highly important.


Charting

Reviewers feel that Kipu's charting capabilities are easy to use and navigate. They appreciate the system's ability to keep accurate and up-to-date records, which is important for their work. Users report that Kipu allows for easy access to necessary information and facilitates daily charting tasks. They find the charting process efficient and note that it eliminates the need for paper records. Some users mention issues with double documentation, but overall, they find Kipu's charting aspect robust and helpful. Of the 23 Kipu users who gave detailed accounts of their use of Charting, 87% rated this feature as important or highly important.

See related user reviews

“It can feel a little clunky to use, which takes additional time when charting.”
JB

Jacqui B.

Clinical director

“Passing meds and charting is so much easier, we used to keep track of meds on paper and this is preferable.”
MR

Mitchell R.

Residential Technician

“KIPU's seamless end to end system allows me to chart the progress of my patient, write progress notes, treatment plans, intakes, discharges, medical charts, clinical assessments all in one place. ”
TZ

Tamilynn Z.

Therapist

“Forms available to utilize through the charting process”
HR

Heidi R.

LAC


All Kipu features

Features rating:

Accounts receivable
Activity dashboard
Alerts/Notifications
Annotations
API
Appointment scheduling
Batch processing
Billing & invoicing
Calendar management
Cash flow management
Chat/Messaging
Claims management
Claims scrubbing
Claims tracking
Client database
Client portal
Clinical notes
Clinic interoperability
Coding assistance
Communication management
Compliance management
Compliance tracking
Confirmations/Reminders
Credit card processing
Customer database
Customizable forms
Customizable reports
Customizable templates
Dashboard creation
Data import/export
Data security
Data verification
Decision support
Denial management
Documentation management
Document storage
EHR/EMR integration
Electronic payments
Electronic signature
Email marketing
Employee management
E-Prescribing
File sharing
Financial management
Forecasting
For group therapy
For healthcare
For medical purposes
For mental/behavioral health
Forms management
For substance abuse therapy
Historical reporting
ICD-10 compliance
Initial assessments
In-Patient management
Insurance eligibility verification
Inventory management
Invoice management
Lab integration
Lab results
Live chat
Medical billing
Medication alerts/warnings
Medication management
Mobile access
Monitoring
Monitoring device integration
Multi-Location
Multi-Provider practice
Notes management
Outcome assessment tools
Patient communications
Patient database
Patient intake
Patient portal
Patient records management
Patient scheduling
Payment collection
Payment processing
Practice management
Prescription management
Progress notes
Progress tracking
Records management
Reimbursement management
Reminders
Remittance advice
Remote treatment planning
Reporting/Analytics
Reporting & statistics
Revenue management
Revenue recognition
Role-Based permissions
Scheduling
Search/Filter
Secure messaging
Self service portal
Session notes
SMS messaging
Staff management
Task management
Task scheduling
Telemedicine
Template management
Therapy notes
Third-Party integrations
To-Do list
Transaction history
Treatment planning
User management
Workflow management

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Kipu integrations (10)

Integrations rated by users

We looked at 216 user reviews to identify which products are mentioned as Kipu integrations and how users feel about them.

Integration rating: 5.0 (2)

I would like to have approved events from the Monday Marketing Events calendar triggered to appear on my Outlook Marketing Events calendar, but the automation is fractured.

Does not sync with Outlook well, and you cannot import new customers

RB

Ruth B.

Marketing Director

1/2
Gmail logo
Gmail

Integration rating: 5.0 (2)

CTM logo
CTM

Integration rating: 5.0 (1)

Integration rating: 4.0 (1)

Integration rating: 1.0 (1)

Kipu customer support

What do users say about Kipu customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Kipu customer support.

Widely noted by reviewers, Kipu’s customer support is fast, helpful, and easy to reach for resolving issues and answering questions.

A limited number of users report slow ticket-based support, lack of phone contact, and unresolved issues with certain features.

Support options

24/7 (live rep)
Chat
Phone support
Knowledge base
Faqs/forum
Email/help desk

Training options

Webinars
Live online
In person
Documentation
Videos

To see what individual users say about Kipu's customer support, check out the review snippets below.

“Outstanding customer service and responsiveness for all aspects of business. ”

IC

Irene C.

Program Director

“If there was a way to use two separate systems and to still be able to across reference with each without switching log-in portals, that would be nice, but probably impossible due to security issues.”

BB

Brandon B.

Substance Use Disorder Registered Counselor

“When it goes down or has an issue we can’t control the issue and have to wait”

Verified reviewer profile picture

charla z.

Counselor LCDC

“Absence of a Dedicated To-Do List: The user interface lacks a straightforward to-do list feature. While there is a dashboard, it is somewhat buried and requires extensive filtering to display relevant information, failing to effectively remind users of tasks like missed notes or cosign requests.”

Verified reviewer profile picture

Jacob B.

Clinical Director

Kipu FAQs

Q. Who are the typical users of Kipu?

Kipu has the following typical customers:
Mid-size Business, Small Business, Large Enterprises

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Q. What is Kipu used for?

Kipu is a behavioral health treatment center software designed to optimize operations for addiction treatment and mental health facilities. The system integrates multiple specialized modules to manage the entire patient journey from initial contact through treatment and billing. The solution primarily serves substance abuse treatment centers, behavioral health treatment centers, eating disorder centers, and medication assisted treatment facilities. The customer relationship management module streamlines patient acquisition and admissions by enabling lead management, progress tracking, marketing task automation, and targeted outreach. The electronic medical records system offers customizable templates, smart phrases, and artificial intelligence assistance for thorough documentation while supporting real-time vital monitoring, secure messaging among care team members, and telehealth integration. The revenue cycle management component simplifies insurance eligibility verification, delivers financial reporting tailored to behavioral health practices, integrates patient billing with in-application credit card processing, and provides tools to reduce denied claims. The governance, risk, and compliance module supports regulatory adherence across human resources, clinical, medical, and operational departments with automated tasks, alerts, and calendars for tracking renewals, audits, and compliance events. Kipu Intelligence delivers an analytics suite with customizable dashboards and reporting tools that enable actionable insights, trend forecasting, and data driven decision making.


Q. What level of support does Kipu offer?

Kipu offers the following support options:
24/7 (Live rep), Chat, Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk

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