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Momence

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Software for managing live events and on-demand experiences.

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Momence Pricing, Features, Reviews and Alternatives

Momence product overview

What is Momence?

Momence is a ticketing platform for events and content. Users can sell tickets or access rights to live events, on-demand video, courses, and digital content. The software integrates with third-party apps and provides appropriate access controls. Tools to monetize access rights for in-person events, like education courses and conferences, are also provided. To create hybrid experiences, users can combine live and in-person events. A video library function is included on-demand content, and the platform integrates with other virtual event software, including Zoom.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
24/7 (Live rep)
Chat
Knowledge Base

Training options

Live Online
Videos
Webinars
Documentation

Momence pricing information

Value for money

4.3

/5

57

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Momence features

Functionality

4.2

/5

57

Total features

114

10 categories

Most valued features by users

Attendance Tracking
Reporting & Statistics
Payment Processing
Billing & Invoicing
Event Management
Calendar Management
Membership Management
Electronic Payments

Functionality contenders

Momence users reviews

Overall Rating

4.4

/5

57

Positive reviews

84

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.92/10
Rating distribution

5

4

3

2

1

41

7

3

3

3

Pros
I love the simplicity, the elegance of the app, the richness of features and the pace at which they make changes. I also love the availability of support both chat and phone.
The marketing suite is great with tons of templates to use and options to build custom campaigns too. Support is super responsive and the techs all seem really knowledgable.
The ability for teachers to request subs in AMAZING as well as adjusting renewal price for a limited amount of time. Reporting is pretty robust and very easy to create custom filters.
Cons
The product did not perform or provide as I was told it would and it's been a huge waste of my time and energy. Particularly disappointed with the lack of customer service.
I decided to purchase, they charged me immediately, but did nothing my first on-boarding call. 2 weeks later was supposed to be my second but I couldn’t get a response for days.
The only thing that has been mildly annoying is when I’m scrolling through my classes and I’m looking at, for example, page 4, when I’m done looking at a class, it returns to page 1 instead of page 4.

Overall rating contenders

AP
AvatarImg

Angelica P.

Health, Wellness and Fitness, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Seamless Business Enhancement with Momence

Reviewed 6 months ago

I can't speak highly enough about Momence and the transformative impact it has had on our business operations. The leads functionality has streamlined our lead management process, providing an intuitive and efficient way to capture, organise, and convert leads seamlessly. The integration of Momence Sequences has been a game-changer in our customer experience strategy. It has allowed us to create and...

Pros

I love the simplicity of Momence. There are no complicated interfaces - everything makes sense and is easy to set up and use. Momence has thought of almost everything you need to run a successful studio and has brought it together in one platform. This means there is no need for complicated 3rd party links to CRM tools or leads management software or a seperate video hosting platform for on-demand classes/courses. Momence puts you in total control of your client journey from prospect to member.

Cons

I think Momence can do better in terms of client education. While I can find most of what I am looking for, sometimes the explanations are not overly detailed or don't have a business use case. This could be because they are continually innovating and improving their product. I can envision a "Momence Academy" with step by step guides of all the features and how they can benefit your business. I'm sure it's on the roadmap!

JG
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Jason G.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great system appointment and health based features have some ways to go, and data migration approach needs significant improvement

Reviewed 3 months ago

I think Momence is a great tool, I think the team is great overall, and they are very attentive to customers needs and take on feedback. I think there is a higher focus on gyms and other event based businesses than appointment based businesses and a higher focus on fitness and "wellness" over health (e.g physios and medial massage) so something to consider. A couple of my leaves are 1) the payment...

Pros

I love the simplicity, the elegance of the app, the richness of features and the pace at which they make changes. I also love the availability of support both chat and phone. I love that the product and dev teams act on feedback quickly. I think its fairly well priced for the feature set and if they keep improving at the pace that they are then I'm looking forward to the future.

Cons

The biggest draw back for me was the data migration. I'm utterly disappointed that 1) they did not disclose how limited there import approach was, in fact it was the opposite 2) it seemed like they let me put a tonne of instructions to gather to placate me, then they promptly ignored a lot of it 3) decision were made on my behalf (e.g. they imported my appointments as events, they showed the appointments...

BT
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Bernie T.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Poor software

Reviewed 19 days ago

Momence support is poor. Their staff are not well trained to resolve issues when they arise. We also frequently get charged more than what is stipulated in our contract and have to contact them for refunds.

Pros

Momence is a rudimentary software for fitness businesses. They present themselves well and is simple to use if you don't have many clients or classes scheduled.

Cons

over time there have been multiple issues and glitches in the software. They can take months to respond and with our latest issue, it has been 2 months with no follow up even though they have said it's been escalated and put on high priority. I hate to think how slow low priority is. With other software we have used, a late cancellation would usually mean a lost credit however, we have noted multiple clients who have been able to rebook with their credit after a late cancellation. We were also overcharged by over $10000 once which was another mess. I could go on and on with all the issues we have faced. Any pros are most definitely outweighed by the cons.

RP
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Rachael P.

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Yoga Studio Booking Software

Reviewed 6 months ago

Our overall experience has been postitive and I am looking forward to using even more of the features and functionality.

Pros

I love all the features and fucntionality! Especially the integrated CRM that includes texting, email and staff reminders. The ability to create automated marketing sequences. The On Demand Video Library and easy livestream Zoom integration. The customized permissions that you can assign to teachers and staff. The review management funtion, leads integration, live chat support, marketing support and their mobile app. Momence was one of the only studio software that had everything we needed!

Cons

The on boarding was a bit of a challenge. We had some issues with the transferring of data from our previous software and a couple bumps in the road on transition day. The software takes awhile to learn and is not as intuitive or user friendly as I would like for set-up and ease of use, but now that I'm more familiar and comfortable using it, I am very happy we made the switch.

EN
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Eleesha N.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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New Momence - Pilates Studio User of 5 studios

Reviewed 6 months ago

We have been with Mindbody for more than 8 years, I hated mind body however thought it would be too hard to transition to another provider plus they would all be the same. I was absolutely wrong! The transition was tough, I wont deny. However the benefits outweigh the transition. The ease of customer contacts via in-app messaging, contacting all clients on a class list, sms, emails and marketing...

Pros

Service and customer support of real people

Cons

Our data transition was a little rough moving from Mindbody to Momence, which I think is to be expected with 5 studios and large membership bases. Momence support team really did do their best and were always contactable through the period.

Momence FAQs

Q. What type of pricing plans does Momence offer?

Momence has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Momence?

Momence has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Momence support?

Momence supports the following languages:
English


Q. Does Momence support mobile devices?

Momence supports the following devices:
Android, iPad, iPhone


Q. Does Momence offer an API?

Yes, Momence has an API available for use.


Q. What other apps does Momence integrate with?

Momence integrates with the following applications:
Wix, Webflow, WordPress, Stripe, Squarespace, Shopify


Q. What level of support does Momence offer?

Momence offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat, Knowledge Base

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