Onfleet Reviews

Onfleet

Last-mile delivery management software

4.51/5 (39 reviews)

Pros
  • Organization, very easy to figure out. The efficiency for drivers when using it is perfect.Jonathan D.Read the full review
  • It's a pretty awesome process, from adding clients info, tracking and seeing the route. My team uses it more to input clients as the delivery team uses it more in detail.Verified ReviewerRead the full review
  • Onfleet is helping our business to deliver to our customers in a fast and efficient way.Alejandro A.Read the full review
Cons
  • We are very worry that we can loose clients if we face again the block out mentioned before. Thanks that we could see we got a sales in our account we could respond.Jorge G.Read the full review
  • Not a lot of issues, the lag and glitchy missing inputs are the only things that are really an issue.Verified ReviewerRead the full review
  • The only complaints that we've gotten are about the Android app being buggy.David H.Read the full review
100%
recommended this to a friend or a colleague
Sonja Johnson

Onfleet User Review

Used daily for 6-12 months
Reviewed 2019-11-21
Review Source: Capterra

Onfleet is essential to our company because it makes sure that our customers get what they ordered, we are able to track where our drivers are in real time, give the customer an estimated time of arrival and have a spot for all their contact information. It is beyond helpful!

Pros
I really like how easy it is to add a new stop onto a route, or switch drivers, or adding a whole route onto another driver's route is also a breeze. Its super simple!

Cons
I wish it had the technology to map out locations based on traffic so we could make sure deliveries went to the right route depending on how many stops are on that route.

Response from Onfleet


Thanks for your feedback, Sonja! We love working with Kitchfix :) We'd love to hear more about your needs regarding mapping out locations based on traffic, as our routing engine does consider historical traffic data so perhaps we can run you through that sometime (if that's what you're looking for)!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sandile Mayeki

Onfleet is great to use it also give you the ability to multi task even when dealing multiple hubs

Used daily for 2+ years
Reviewed 2018-01-17
Review Source: Capterra

Effortless tracking of drivers and helps do give our customer the best service.

Pros
The feature that notify the dispatchers when an order is running late, providing drivers with the order ETA and beang able to duplicate and re assign tasks. The feature to give all the information for our customer and our drivers.

Cons
The speed! Sometimes the speed can be extremely slow once too many tasks come through and also scheduling the tasks accordingly to driver some time it schedules only the pick up task and drops the drop off task on unassigned. Scheduling task to one driver where as there is a lot of drivers available and have a perfect connection.

Response from Onfleet


Thanks for the feedback, Sandile! We're thrilled to be working with OrderIn and our customer success team will be in touch soon to hear more about your issues with performance and task auto-assignment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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fiordaliza croge

bio disttribution

Used daily for 2+ years
Reviewed 2020-02-24
Review Source: Capterra

great for my job

Pros
keep tracking all shipping perfect for everyone at work

Cons
I like everything about it im please by this progam

Response from Onfleet


Thanks for your review! We love working with OneBlood and glad you're enjoying Onfleet too.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Flavio Alario

Great tool to scale logistics

Used daily for 2+ years
Reviewed 2019-11-27
Review Source: Capterra

We are using OnFleet as a delivery app for drivers that don't have any other delivery tools. So we can track shipments and calculate ETA

Pros
- Easy to set up, easy to use - Quick to scale - All features needed - Easy to integrate

Cons
- Not able to customise delivery processes

Response from Onfleet


Thanks for the feedback! We love working with Fliit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kenny Isaak

Great tool for managing my fleet.

Used daily for 1-2 years
Reviewed 2018-01-17
Review Source: Capterra

Helps me manage my fleet and monitor where my trucks are at at any given moment.

Pros
Easy to use. Helps manage where my fleet is at. Gives me up to the minute updates. I also like the way our customer/s can track the progress of our truck to their job site. Easy to add or delete tasks. Or add or remove users.

Cons
It would be great to be able to drill in farther and be able to get a street view (like google maps) of where my truck/s are located. Also, would be great to be able to go back and view history of previous days activity. Also, another idea is to be able to track miles driven per state. For reporting purposes for apportioned plates.

Response from Onfleet


Thanks for the feedback, Kenny! It's been great having you as a customer for so long. We discussed your feedback as a team today, and I'm happy to report that we're already working on task history improvements and have some ideas around the street view idea :) We'll be in touch as soon as we have more to share!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Dylan Headley

Onfleet has been great for my company in allowing ease of creating routes and managing our drivers

Used daily for 1-2 years
Reviewed 2018-01-16
Review Source: Capterra

It is much easier for us now to make routes and manage our drivers, and to see where drivers are when customers call in asking how long it might take for them to receive their delivery.

Pros
The ease of using the map overlay in creating routes, and the optimizing feature for assigning tasks

Cons
That you have to drag assigned deliveries to another driver if they aren't in the same team, also when optimizing when multiple tasks are going to the same location it won't put those tasks together but will make the driver go away from that address and then return.

Response from Onfleet


Thanks for the feedback, Dylan! We love working with Flowers for Dreams. Our customer success team will be in touch soon for clarification around your route optimization issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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John Elliott

Overall it's made life simplier

Used daily for 1-2 years
Reviewed 2018-01-16
Review Source: Capterra

The ease and comfort to be able to manage a fleet of drivers seamlessly and handle issues in real time.

Pros
OnFleet allows me, as a delivery manager and dispatcher, to have a constant birds eye view of employees. It also gives me great data and ability to track issues and problems with ease and from anywhere.

Cons
The mobile site, however function, is lacking. I would love to see a OnFleet Dispatch app that would give me much of the same usability as the full desktop site.

Response from Onfleet


Thanks for the review and feedback, John! It's great to be working with Supper Meals. Stay tuned for an announcement regarding mobile dispatching in the coming weeks :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jorge Gonzalez

Fast & very practical tool

Used daily for less than 6 months
Reviewed 2017-02-18
Review Source: Capterra

Overall it's has been an outstanding performance, just a few drawbacks we faced some weeks ago or have been facing still now, 1) A total black out, the task of our client it never showed up (we were blind) and 2) when it turns on or it turns off sometimes in driver's cel or in the lap top's dashboard the status of our driver. Thanks for your attentions and time. Enjoy your weekend.

Pros
It's very easy-practical to follow up and navigate while on site or in the app.

Cons
That our driver or the driver suddenly can get losted, due that we lose vision or site of him. In other words, the green blinking circle, it suddenly turns off, not because the driver turned off his on duty status. We are very worry that we can loose clients if we face again the block out mentioned before. Thanks that we could see we got a sales in our account we could respond.

Response from Onfleet


Thanks very much for your review! We're excited to be working with the 4GO team. The issues you encountered seem to be related to cellphone reception / connectivity. We will relay it to our engineering support team to investigate!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Safir Ali

Amazing platform! Best on the market

Used daily for less than 6 months
Reviewed 2020-01-17
Review Source: Capterra

Onfleet has streamlined and automated our operations and logistics completely! What used to take us 30-45 minutes each morning is now completely automated and takes a few minutes! We tried Tookan first, but Onfleet is such a superior software. It really is the best in the market!

Pros
Ease of use, routing algorithm, the UI/UX, automated customer notifications

Cons
Price is a bit steep, but you pay for what you get.

Response from Onfleet


Thanks very much for your review,
Safir! The Onfleet team is excited to work with you and the Hamper team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jake Bollinger

OnFleet

Used daily for 1-2 years
Reviewed 2019-05-21
Review Source: Capterra

Pros
The ability to track drivers in real time and give my customers an update on deliver times.

Cons
Reports to track performance are difficult to manage, bust into graphs, and interpret.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Dan Shih

Simple and easy to manage across multiple teams and hundreds of deliveries.

Used daily for 1-2 years
Reviewed 2018-01-22
Review Source: Capterra

Streamlines our delivery business

Pros
The best part of using OnFleet is the simplicity it provides in customer records management, long term record storage and ease of access, and simple importing and exporting of task new and old.

Cons
The worst part of the software is the lack of mobile support for the dispatchers. It would be great to have a mobile app for dispatchers to use who can't be in front of a PC while needing to run dispatch. Also, the driver app greatly slows down older phones. Sometimes to the point of totally locking them up.

Response from Onfleet


Thanks for the review, Dan! Glad to be working with you and the Supper Meals team. Stay tuned for an upcoming announcement regarding mobile dispatching ;)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Just what we needed

Used daily for 2+ years
Reviewed 2018-01-22
Review Source: Capterra

Pros
I like everything about it so far, up to the second etas is very important nowadays. Beautiful UI makes it very pleasant to my dispatcher's eyes.

Cons
I dislike the fact that it wont sync offline, when my driver loose signal they have to wait until signal returns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

organized and efficient

Used daily for less than 6 months
Reviewed 2019-01-17
Review Source: Capterra

not a lot of issues, the lag and glitchy missing inputs are the only things that are really an issue.

Pros
it's a pretty awesome process, from adding clients info, tracking and seeing the route. my team uses it more to input clients as the delivery team uses it more in detail. i do enjoy that it has extra functions of requesting signatures, pictures, ...etc of delivery and being able to track the process. so if i have a client asking me about tracking, i can see who it was assigned to and contact them immediately.

Cons
it lags a bit, there was a few time i input my clients info but comes time maybe there was a glitch in the program, their scheduled delivery never showed up onfleet and caused a bit of a commotion. i catch it lagging a lot late.

Response from Onfleet


Hey there - thanks for the review and feedback! It would be helpful to get some more info about your lag and missing input issues. Feel free to email support@onfleet.com - we're here to help!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Megan Storm

Onfleet - Dispatching for Food Connect

Used weekly for 1-2 years
Reviewed 2018-09-13
Review Source: Capterra

Pros
Geospatial mapping, drag and drop to re-order tasks, in-app messaging between drivers and dispatch, in-app signatures between drivers and recipients

Cons
I did not have access to reporting functions - but it would be great to have assistance with developing fields for data points and then translating them into reports... I also had trouble dispatching from my cell phone, so a simplified app version to assign drivers to tasks and then be able to reorder them from iphone using drag and drop could be useful down the line.

Response from Onfleet


Thanks very much for the review Megan. We have major improvements to mobile dispatching coming soon, so stay tuned! Also please feel free to submit any other feedback or requests regarding reporting functionality to support@onfleet.com. We're here to help!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Rado Kalla

Great API integration

Used daily for 2+ years
Reviewed 2017-02-21
Review Source: Capterra

Delivery service in San Diego area providing same day service for medical patients. Using Onfleet for 5 years.

Response from Onfleet


Thanks very much for your review! We're excited to be working with San Diego Organics. If you have any further feedback, please email us at support@onfleet.com. We're here to help!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Would give it 5 stars, its an excellent product, but it lacks of further customization...

Used daily for 1-2 years
Reviewed 2018-01-19
Review Source: Capterra

Structured own fleet automation and task optimization and follow up.

Pros
Easy to use and configure. You can setup communications (vía SMS and others) to interact with customers, drivers and operators. Good cost-benefit relation

Cons
It only lacks of further customization to include tailor made fields that could potentially improve and make easier the delivery processes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Alex Smereczniak

Best logistics software we've come across

Used daily for 6-12 months
Reviewed 2017-02-15
Review Source: Capterra

Onfleet was able to address all of our companies needs from handling automated sms messages to customers to optimizing 100s of routes for us on a daily basis. OnFleet is the most technology / company friendly logistics software we've used since we started our business.

Pros
Functionality and willingness to add features we request.

Cons
Would like to see routes get optimized based on start / end location vs. hub approach.

Response from Onfleet


Thanks very much for your review! We're excited to be working with the 2ULaundry team. Your feedback regarding route optimization has been shared with our product team for review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gary Daughton

Easy. Reliable. Seamless

Used daily for 1-2 years
Reviewed 2017-02-15
Review Source: Capterra

We've been using Onfleet for quite sometime now. Our clients love the notifications and ability to track their delivery driver. This application not only makes the task of dispatching easy but works well for branding a company's image. Keep up the great work guys!

Response from Onfleet


Thanks very much for your review! We're excited to be working with the Pharmsquad team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Conra Kramer

Although I've had my fair share of issues I will stick with onfleet

Used weekly for 2+ years
Reviewed 2018-02-08
Review Source: Capterra

Until I find a better solution i will continue to recommend this software.

Pros
This software is absolutely amazing for tracking mileage and looking back on where you traveled. It is very important to log your mileage as a driver and this definitely helps me a lot.

Cons
I feel like there could be a lot of other features they could provide. I wish you could track customer experiences and make notes on each delivery.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Alejandro Alves

Great app and awesome Customer support

Used daily for 6-12 months
Reviewed 2018-09-10
Review Source: Capterra

Onfleet is helping our business to deliver to our customers in a fast and efficient way. Thank you

Pros
Customer Support is very fast and helpful responding whenever we have a question to improve the deliveries to our customers.

Cons
After not having used the software for a while, it asks to restart with your credentials.

Response from Onfleet


Thank you very much for your feedback, Alejandro!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gustavo Jimeno

Works from day one!

Used weekly for less than 6 months
Reviewed 2017-02-15
Review Source: Capterra

For our delivery startup, we had a number of choices, some even cheaper, but the quality of the web app, the customer service, the tutorials, and mostly the top notch software which from day one worked without any bugs or issues, compared to some trials we had with other companies, was the reason we choose and love Onfleet for our company.

Pros
Great integration, bug free, flawless.

Cons
The price is a little steep when you are a beginner, with little orders, which for us, who have to convert the currency to colombian pesos, eats up most of our profits until we have significant orders to get a lower fee per task. We have to have 2 tasks by the way, which makes it more expensive still.

Response from Onfleet


Thanks very much for your review! We're excited to be working with the Comidin team. As you mentioned, with increased delivery volume the average per-task pricing starts going down very quickly :) Also, when you get to a higher volume, you'll be able to pre-purchase task credits for up to 20% off! Email us to learn more about this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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arthur Smith

Well-rounded delivery Saas

Used weekly for 1-2 years
Reviewed 2018-09-14
Review Source: Capterra

Help us with optimizing the road, liaising efficiently with our fleet of drivers

Pros
- Easy to use both for the management to the driver - Decent pricing/drop - Great apps - Constant Improvement

Cons
- so far nothing much, improvements are on the way!

Response from Onfleet


Thanks very much for your review, Arthur! We love working with FitThree and look forward to continuing to deploy more improvements for you and the team soon!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ben Madden

Fantastic Fleet Management Software

Used daily for 6-12 months
Reviewed 2017-01-05
Review Source: Capterra

On fleet has been a huge help to my business. It's robust, yet easy to use and the customer service is fantastic!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jonathan Decosse

Onfleet

Used daily for 1-2 years
Reviewed 2018-09-09
Review Source: Capterra

Overall 8/10.

Pros
Organization, very easy to figure out. The efficiency for drivers when using it is perfect.

Cons
When routing , I am constantly refreshing or changing time slot to complete the route. It can be much more efficient on the dispatch side .

Response from Onfleet


Thank you very much for your review, Jonathan! I will share your feedback re: route optimization dispatching with our product team for consideration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jaime Mendez

Onfleet review

Used daily for 6-12 months
Reviewed 2018-09-07
Review Source: Capterra

Pros
The simplicity of the UI makes it easy to find items and teach new users.

Cons
The speed once volume is added is borderline unusable.

Response from Onfleet


Hi Jaime - thank you very much for your feedback! We are preparing a major release (two weeks away) that will improve dashboard performance under heavy load, so stay tuned. In the mean time, please consider enabling High Performance Mode in your dashboard settings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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