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Authorize.Net is an online payment gateway enabling small to medium-sized online merchants to accept credit card and electronic check payments from websites and deposit funds automatically into their merchant bank account. More than 305,000 merchants trust Authorize.net for payment processing and online fraud prevention solutions.
Typical customers
Platforms supported
Support options
Training options
Starting from
25
Per month
Flat Rate
Starting from
0.30
Usage Based
Value for money
4.3
/5
153
Starting from
25
Per month
Flat Rate
Value for money contenders
Overall Rating
4.4
/5
153
Positive reviews
91
45
9
3
5
Danielle T.
Marketing Director
Broadcast Media, 1-10 employees
Review source
Transcript
Danielle T.: I'm Danielle. I'm a customer experience expert. I give Authorize.Net a four out of five....
Brittany C.
Director of Account Management and Client Success
Marketing and Advertising, 11-50 employees
Review source
Transcript
Brittany: My name is Brittany. I am the director of client success. I give authorize.net five out of...
Keyana K.
Internet, 11-50 employees
Used daily for 2+ years
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Authorize.net is our payment gateway, as we are a company that runs several credit card transactions daily. The fees are minimal, the customer service has always been great (even if, at times, the reasons I had to call we're not so great), and the website is about the simplest one I've ever used, considering all of the information it processes. We don't use any POS devices, just the website, but that's still MORE than enough for us.
I wish it was easier to edit ARB subscriptions; for example, if I want to simply change the date that a customer's auto-charge runs, I have to actually delete the whole thing, and create a new one to reflect the date change. That's pretty annoying, but for a website that hasn't really changed much in the 12 years since I first began using it, I can only expect so much at this point.
Kenneth M.
Military, 11-50 employees
Used daily for 1-2 years
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Customer service and adaptability of the system with our CRM has been very positive for us. When we adopted our new CRM system along with the the hosted website managed by the same CRM system, we were not sure how everything would integrate, but our donation links and sponsorship links that take contributors directly to Authorize for processing have never let us down.
Authorize integrated flawlessly with our CRM system. It was one of several options for donor management and processing that was compatable with our CRM. We researched each available system and Authorize was both suggested by a fellow non profit as well as seemed to meet our requirements.
Transaction charges seem to be the biggest issue that we have. There are industry averages for processing various cards, and Authorize is on par with other systems. It is unfortunate that Authorize does not offer a non-profit processing rate or possibly a flat rate that is well below what would be offered to a for profit organization.
Jay M.
Marketing and Advertising, 1-10 employees
Used daily for less than 6 months
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I'm not saying that Authorize.net does not work for everybody. But the digital marketer is in particular I would steer clear because it has the same issues that PayPal exhibits were sometimes a hold your funds for no reason and you have to fight to get them. Youre flagged as high risk I was a customer with Authorize.net for about three months and I was approved for ACH bank transfers by their credit...
It was very easy to set up recurring payments and sync with my webmaster.
- The UI is extremely outdated and looks like it's from the early 2000s. - Your invoices are not customizable and they look tacky - Navigating around the menu is not user-friendly as finding where you're trying to go and can be difficult - Customer support is not the greatest and sometimes I can't help you with your problems or get back to you in a timely matter
Dave A.
Information Services, 1-10 employees
Used daily for 2+ years
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Overall, highly recommended. We've never had any serious issues with Authorize.Net's service.
We have been using Authorize.Net for years on our customer eCommerce sites. Setup is easy and payments are secure.
If a problem arises, our customers normally contact Authorize directly by phone. They won't usually respond to me directly since I am not the account holder. As the IT contact for our customers, it would be nice to more easily be able to contact Authorize without having to go through the customer for technical issues.
Jessica L.
Medical Devices, 1-10 employees
Used daily for 2+ years
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Authorize.net is extremely easy to use. I'll be honest - I probably don't use it to the full extent of the software. I generally do 3 things. 1. charge a credit card. 2. Look at our daily reports and 3. Use the transaction search. From time to time, I may look at unsettled transactions and change a setting but that is about it. You don't need to be tech savvy to understand the platform. It is easy, convenient and worry-free.
Honestly, nothing. I've been using it for over 11 years with ease.