Hostaway - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate Hostaway's calendar management capabilities for integrating all booking channels and preventing double bookings. They find it valuable for managing multiple properties and channels from a single view. Users report that it simplifies tracking availability and cancellations, and they enjoy the ease of updating multiple channels simultaneously. Some reviewers mention occasional syncing issues and a desire for more calendar management options in the app. Overall, they highlight the importance of this aspect for maintaining organization and peace of mind. Of the 43 Hostaway users who gave detailed accounts of their use of Calendar Management, 100% rated this feature as important or highly important.

Users report that Hostaway's data synchronization is generally effective in keeping calendars, reservations, and statistics up to date across multiple booking platforms. They appreciate the integration with major platforms like Airbnb and VRBO, though some note issues with VRBO data integration and occasional discrepancies. Reviewers indicate that accurate data synchronization is critical for avoiding double bookings and maintaining smooth operations. They also mention that once data is synced, it can be challenging to unsync, and some users have experienced support delays when resolving sync issues. Of the 23 Hostaway users who gave detailed accounts of their use of Data Synchronization, 100% rated this feature as important or highly important.

Reviewers highlight Hostaway's guest communications capabilities, particularly the ability to automate routine messages and integrate with VRBO and Airbnb inboxes. They find it helpful to manage all guest communications from one dashboard, which improves response times and guest satisfaction. Users appreciate the automation and templates for frequent responses, though some mention issues with message lag and integration inconsistencies. They value the unified inbox and the ability to set up automated messages, which saves time and ensures important responses are not overlooked. Of the 52 Hostaway users who gave detailed accounts of their use of Guest Communications, 98% rated this feature as important or highly important.

Users report that Hostaway's reservations management capabilities are effective in synchronizing bookings across multiple platforms and providing a central hub for managing reservations. They appreciate the ability to see all reservations in one place and the notifications for new, changed, or canceled reservations. Reviewers find it helpful for preventing double bookings and maintaining rate parity. Some users mention occasional glitches and the need for double-checking reservation information. Overall, they find this aspect important for efficient property management and guest satisfaction. Of the 76 Hostaway users who gave detailed accounts of their use of Reservations Management, 97% rated this feature as important or highly important.

Reviewers appreciate Hostaway's payment processing capabilities, particularly the integration with Stripe for seamless transactions. They find it easy to set up and reliable for processing payments. Users mention the importance of accurate communication between the payment processor and property management software for transparent financial reporting. Some reviewers note the additional fees from external providers and wish for more payment processing options beyond Stripe. They value the timely and accurate payment processing, which is essential for smooth operations. Of the 26 Hostaway users who gave detailed accounts of their use of Payment Processing, 92% rated this feature as important or highly important.

Users report that Hostaway's online booking capabilities are beneficial for creating direct booking websites and reducing reliance on major booking channels. They appreciate the customization options for the booking engine, which helps save on fees and attract direct bookings. Reviewers find it easy to set up and use, though some mention issues with Google translation and the need for more flexibility in the booking engine. They highlight the importance of a solid online presence and the ability to manage bookings from multiple channels in one place. Of the 44 Hostaway users who gave detailed accounts of their use of Online Booking, 91% rated this feature as important or highly important.