Lucky Orange Pricing

It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there. It does everything you need, from heatmapping, mouse tracking, funnel and form analytics. Regular email reports are incredibly helpful.

Reports load slowly and general use is pretty clunky and frustrating; there's a lot of work that could be done from a UX perspective on the platform. That being said, the tool is easy to learn, and reports are simple to understand.

Thank you for your review, Chris! We strive to provide a great product at an affordable cost to our customers and excited to hear we are meeting your business's needs. We appreciate your review, and happy tracking! Cheers - Justin from Lucky Orange

This tool is not only clean and simplistic on the customer facing side, but within the dashboard as well. Lucky Orange offers a wide variety of products for a great price. The products are very intuitive to walk through and setup your first time around. Even with the visual simplicity, there are still loads of customization options for every feature they provide. It's almost as if each question I had next on how I may want to tailor the tool or customer experience even further, they had already thought of that question and build it into the next steps of setup. I am very impressed with the value provided!

The only thing that was a little difficult for me (and this may just be me) was that I almost wanted one primary icon/section on the left navigation that included all products instead of having to switch back and forth between Analytics and Communication, etc. to get to Chat vs Heatmaps, for example. It was the only thing not 100% intuitive to me, but I also see how the way you have it split up keeps...

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Wow, thank you for the five-star review and kind words! Seeing what your customers experience in real-time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. We are so glad you have had such a positive user experience with Lucky Orange. Please reach out if there's anything else we can help you with! Cheers - Bradley from Lucky Orange

Lucky Orange is easy to use and easy to teach. It helps me to check the traffic and to understand the user's behavior.

I have been using Lucky orange for over 6 years and I didn't find anything bad about it until now.

Thank you for taking the time to leave a review! Diving into visitor behavior to identify ways to improve your Website is invaluable to growing your business. We appreciate your review. Let us know if you have any questions! Cheers - Bradley from Lucky Orange

The best part is the price. Lucky Orange is much more affordable than other heat mapping tools. It's also better. The heat maps are more reliable, show more data, and better capture the web page. Finally, as an agency, we also love that we can keep all of our clients under one account without paying for them each separately.

The only thing I would request is better flexibility in creating filters for heatmaps and visitor recordings. Otherwise, this tool does everything I need it to do.

We love to hear that getting a front seat to a website's online interactions has been just what you needed to grow conversions and business for your agency and your clients. When you can understand what's preventing a positive customer experience, you can make real-time changes that result in happier customers (and clients). Thanks for this five-star review! Always here if you need anything from our team! Cheers - Justin from Lucky Orange

I use LuckyOrange daily to check my traffic and what my users are doing on my marketing site and within our app. Helps me keep a pulse on where traffic is coming from and lets me figure out important metrics like our unique visitor -> trial conversion rate.

I have a lot of websites that I track so I wish pricing was based on overall traffic number and not how many sites you have. I would use the tool more if sites weren't so limited.

And we love helping our customers learn more about visitor experience to grow their websites and businesses! Thank you for your review, Curran! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. We appreciate your feedback and have shared it with the team. Thanks again for your review, and don't hesitate to reach out should I or my team be able to assist you in any way. Cheers - Bradley from Lucky Orange

I like the fact that I can tell at a glance where my site visitors are from, where they landed on my site and exactly which pages they visited enableling me to constantly tweek and optimise my site effectively. I love the alert sound when a customer visits my site and I can track their activity in real time. I really would not be without Lucky Orange and all the features it offers at a very affordable price

There is nothing I dislike about Lucky Orange.

We love when our customers walk away saying, "Lucky Orange is an important tool in my tool kit!" Hearing from our customers on how they have been to use Lucky Orange to optimize their website is extremely beneficial and motivating to our team. We too love custom notifications!. We wish you continued success and don't hesitate to reach out should we be able to help you in any way! Cheers - Bradley from Lucky Orange

I love being able to chat with site visitors, answer their questions and suggest resources for them.

It is very difficult to set up funnels that work and you can’t make cross-platform funnels at all.

Thank you for the review and feedback! Utilizing customer feedback tools to help visitors navigate your site can make all the difference in increasing conversion rates. Please reach out to us if there's anything we can help you with! Cheers - Bradley with Lucky Orange

Data visualisation is excellent, UI is very easy to navigate, and installation is very easy.

Would love the ability to export dashboard analytics into a csv or pdf would be nice

Thank you for taking the time to leave us a review, Kev! Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. We love to impress our users with our technology, and are glad to be part of your website's journey. Cheers - Bradley from Lucky Orange

Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.

In the recent update, there was some bugs/lag in screen loading but this is now largely resolved.

There's nothing quite like the feeling when you see exactly what's stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it by using Lucky Orange to see visitor behavior. Thank you for your review and don't hesitate to reach out if you need anything! Cheers - Bradley from Lucky Orange

I came across Lucky Orange while browsing on the internet for tools to help assist our conversion optimization goals. I decided to give it a shot and was already impressed by how simple they made its setup and get started. Took me 10 minutes to link it up with our landing pages and another 10 to setup the dashboard. The recordings feature is great, but the quality of the live view of visitors on website is phenomenal. I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email.

It's quite evident that UI isn't their most important focus. It's definitely trailing in the branding game of today's b2b saas products. But if one is ok to overlook the glorification of software elements, the core of the product is strong and gets the job done. It skipped tagging from some recordings from time to time, but I reached out to their support team and they immediately helped us fix it.

Thanks for the review, Sayam! We're thrilled you've been able to leverage Lucky Orange to help improve your website and drive more conversions. Having your website statistics and visitor behavior in one tool helps your business make the best decisions for your customers. Thank you for this five-star review! Happy tracking! Cheers - Justin from Lucky Orange

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't...

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The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

These are words we love to hear! Getting that front row seat to customers' online behaviors can provide invaluable insights to improving your website. Thank you for your kind review, Raad! As you continue to use Lucky Orange, I'm here to help if you have any more questions or need assistance in any way. Cheers - Justin from Lucky Orange P.S. You can block your own IP address from being tracked. Here's the help guide (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email into support@luckyorange.com, we can also take you through the steps.

What I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things.

The videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages.

Thank you for leaving us a review! Using live Session Recordings and Chat to direct your website visitors is a great way to understand where they might have trouble navigating your site. Using a VPN is likely why you are running into problems while viewing Sessions. If you send us an email to Support@luckyorange, we can ensure there isn't something else at play. Happy tracking! Cheers - Bradley from Lucky Orange

Easy to setup and begin to use for the purpose of installing. I did not need to become an expert to utilize this software in a way that instantly added value to our web site build out.

It would be nice for a fast way to block IP address' which there may be but I have not done enough research to verify. Sometimes I notice our own IP's often which I know can be blocked but just a quick button to do so would be nice.

Thanks for the review, Collin! As our founders have always said, you shouldn't need a Ph.D. in data analytics to recognize why people aren't converting. Love to hear that you've been able to get so much value and insight from Lucky Orange and use it to grow your website. We're always here to help if you need it! Cheers - Justin from Lucky Orange P.S. You can block your own IP address from being tracked. Here's the help documentation to guide you through the process: (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email support@luckyorange.com, we can also take you through the steps.

I like the pricing and the functionality. Especially for a startup, it's a good bang for our buck.

Surveys are really much wanted. I am tied to just one question per survey and can't really rely on it.

Thank you for the review! So glad you've found value in our software. Understanding user behavior is one of the most beneficial ways to optimize your website. I'll pass along your feedback to the rest of the team. Happy tracking! Cheers - Bradley from Lucky Orange

The price was the main reason for choosing the software over other options available. We only need and use it for heat mapping but it can do more for those not using Google platforms for data analysis and AB testing.

Some of the features require technical knowledge that requires a bit of time to learn.

Thank you for your review, Alex! We love to hear that getting a front seat to your customers' online interactions has been just what you needed to grow your conversions and business. We do offer a free onboarding service to all of our users to get dedicated, personalized time with one of our client services team to answer your questions and help you get the most from all of our features. If you're interested, book your call here: https://calendly.com/lucky_orange_onboarding/15-minutes-new Again, thanks for your review, and we're always here if you need anything from our team! Cheers - Bradley from Lucky Orange

The software is easy to setup and provides instant value. The heat maps and chat are incredible and the ability to watch users on your site helps you quickly determine what's wrong with your content/call to action.

The new interface needs email reporting, no other complaints.

It sounds like you've been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don't hesitate to reach out should I or my team be able to assist you in any way. Cheers - Justin from Lucky Orange

I love that I can watch in real time and/or review after the fact. I can turn off "idle" time so that I can see how people were interacting without wasting my time watching long pauses. But at the same time I can see where people are pausing and try to figure out why.

There's nothing not to like about this software! If it were possible to have the recording start immediately, they would be nice but I believe this is just a limitation of the internet, so sometimes it takes a moment or two before recording starts.

Thank you for such kind words! Watching sessions to discover pain points your customers are having and being able to address them is invaluable. Thanks again for sharing the Lucky Orange love, we're always here should you need anything! Cheers - Bradley from Lucky Orange

You can see what the users did on your landing or webpage or web app, just like a video. You see where it clicked and notice any strange behavior that could be improved on your side to avoid it.

The time it stores your data... with the small plan you get a month, you can add additional months incresing the price of the plan. Also, all the plans have the same features (all), there are no smaller plans with less features (I just use the recordings and the basic analytics, but it has chat popups, heatmaps, survey popups)

Hands down, the heat-mapping and recordings. They are integral parts of our user experience efforts to see how users are interacting with various pages on our websites and other digital tools. The heat maps are great for a high level glance, and the recordings let you literally watch what specific users were doing.

The analytics are basically the same as what you will see on Google Analytics. There's just not much added value to sway you away from using Google's reporting, but there still a good bit here to keep you from absolutely having to login to both tools in many cases.

Easy to set up and use. Does a good job.

Page visit/heatmapping limits can get in the way sometimes. Would be nice if it was easier to exclude certain pages to not waste capacity. I didn't hold this against them in the review, as we are on the lower tier so it is understood that there are going to be limits.

Thank you for the five-star review and feedback! It's important to us to continue to grow and evolve alongside our customer's businesses, so we're glad you've noticed. Please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange

Very easy to use interface and even the funnel feature is very useful for e-commerce.

I don't see a lot of cons, but maybe adding things like angry clicks is a good idea.

Glad to hear you've been able to get such use from dynamic heatmaps, conversion funnels and the rest of Lucky Orange features! We love giving our users the tools to grow their businesses and improve their websites. Thanks for your feedback and happy tracking! Cheers - Justin from Lucky Orange

I like the visitor section as this helps us to understand where our website visitors go before converting and what channel they come from.

I would like options to have fewer features I think, as many of the features aren't used by us, so a modular subscription service would maybe attract more customers who don't want all the features.

Thank you so much for the review and feedback! It's great to hear that you use the Visitor's table to identify the source of where your visitors come from. Using Session recordings alongside our other tools like Surveys can help you uncover deeper insight into your visitors' behavior. Please don't hesitate to reach out if there's anything else we can help you with! Cheers - Bradley from Lucky Orange

I had the experience with website monitoring using Lucky Orange and didn't use any other features. I really appreciated the user-friendly interface and customer support (chat).

The tool is quite expensive but I believe that it is worth int when you use all the features the tool provides.

Thank you for taking the time to leave us a review! Great to hear that you find our product user-friendly and have had a good experience with our Support. Please don't hesitate to reach out if there's anything else we can help you with. Cheers - Bradley from Lucky Orange

Compared to its competitors, this is such an easy to use tool that delivers great value for the price. Fast to deploy and really user friendly.

AS with some competitors, it misses some CRO features that the typical user would also want - specifically adding an AB test capability. If it had that, it would be fantastic

Thank you for your review! We're thrilled that you've been able to get so much from Lucky Orange insights. When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your business. Don't hesitate to reach out should I or my team be able to assist you in any way. Happy tracking! Cheers - Justin from Lucky Orange