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PayPal
5
19.6K
4
5.3K
3
1K
2
208
1
319
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Payment processing, fraud protection and risk management
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PayPal - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
PayPal overview

Based on 26512 verified user reviews
What is PayPal?
PayPal is a payment processing program with key features that include online payments, data security, payment processing, payment fraud prevention, debit/credit card handling, mobile payments, and more.
Who uses PayPal?
Reviews for PayPal come from a wide variety of industries, including Education Management (5% of reviewers), Information Technology and Services (5%), and Retail (5%). The most frequent use case for PayPal cited by reviewers is payment processing (67% of reviewers).
What do users say about PayPal pricing?
Most reviewers indicate that PayPal delivers strong value for money with its secure payments, buyer protection, and free essential features. However, some users report that high fees and regional restrictions can limit overall value, especially internationally.
What are the most popular integrations for PayPal?
The PayPal integrations most frequently cited by reviewers are: Shopify (an eCommerce product rated 4.6 out of 5 for its integration with PayPal), WooCommerce (an eCommerce product, 4.8), and Wix (a website builder product, 4.6).
Starting price
Alternatives
with better value for money
Pros & Cons
Payments
Pricing
Credit Card Payments
Refunds
Limited global accessibility
Inconsistent fraud and dispute handling
PayPal’s user interface
PayPal review summaries overview

To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.6
Ease of use
4.6
Customer support
4.3
Reviews sentiment
What do users say about PayPal?
Users say PayPal offers a convenient and secure way to send, receive, and manage payments globally, making it popular for online shopping, business transactions, and personal transfers. They appreciate its broad acceptance, ease of linking bank accounts or cards, and features like buyer protection, invoicing, and recurring payments, which help streamline purchases and sales across platforms. They find the interface generally user-friendly, though some mention that certain functions are hard to locate, especially for new users.
Some report frustration with high or confusing transaction fees, slow or unhelpful customer support, and occasional account holds or delays in accessing funds. They mention that dispute resolution can be slow and that navigating the help system is sometimes cumbersome. Despite these drawbacks, most feel the platform’s convenience and security outweigh the negatives for regular use.
Select to learn more
Who uses PayPal?
Based on 26,512 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
PayPal's key features
GetApp's analysis of 2255 verified user reviews collected between July 2021 and October 2024 identifies PayPal's most critical features and summarizes user sentiment about those features.
Users report that PayPal's online payments are fast, secure, and convenient, allowing for seamless transactions without sharing personal financial information. They appreciate the ability to link multiple funding sources, such as bank accounts and credit cards, and the integration with numerous online marketplaces. Reviewers indicate that the intuitive interface and capabilities like 'Pay in 4' enhance the shopping experience. However, some users mention that not all websites accept PayPal, limiting its use in certain online purchases. Of the 988 PayPal users who gave detailed accounts of their use of Online Payments, 98% rated this feature as important or highly important.
Reviewers feel confident using PayPal due to its robust data security measures, including SSL encryption, two-factor authentication, and fraud detection systems. They appreciate that PayPal does not share personal information with merchants and provides secure storage for sensitive data. Users report that PayPal's notifications for suspicious activities and automatic encryption of transactions add an extra layer of protection. However, some users have experienced issues with phishing scams and feel that PayPal could improve its response to such incidents. Of the 893 PayPal users who gave detailed accounts of their use of Data Security, 97% rated this feature as important or highly important.
Users report that PayPal's payment processing is reliable, fast, and secure, with transactions often completed in seconds. They appreciate the automated notifications for pending payments and the ability to dispute faulty transactions. Reviewers indicate that the integration with various payment methods, including credit cards and bank transfers, enhances convenience. However, some users have faced issues with funds being placed on hold and difficulties in resolving disputes with customer service. Of the 1085 PayPal users who gave detailed accounts of their use of Payment Processing, 96% rated this feature as important or highly important.
Reviewers appreciate PayPal's robust fraud prevention measures, including real-time transaction monitoring, AI-based risk profiling, and buyer protection programs. They feel secure knowing that PayPal employs advanced algorithms to detect and prevent fraudulent activities. Users report that the system effectively alerts them to suspicious activities and unauthorized login attempts. However, some users have experienced challenges with chargebacks and feel that PayPal's policies could be more supportive in protecting sellers from fraudulent disputes. Of the 669 PayPal users who gave detailed accounts of their use of Payment Fraud Prevention, 95% rated this feature as important or highly important.
Users report that PayPal's debit/credit card processing is convenient and secure, allowing them to link their cards for seamless online transactions. They appreciate the lack of setup or monthly fees and the ability to process major credit cards like VISA and Mastercard. Reviewers indicate that the integration with various currencies and the option to withdraw funds to linked cards enhance flexibility. However, some users mention high fees and occasional difficulties in linking new cards. Of the 541 PayPal users who gave detailed accounts of their use of Debit/Credit Card Processing, 94% rated this feature as important or highly important.
Reviewers indicate that PayPal's mobile payments are highly convenient, allowing users to send and receive money anytime, anywhere. They appreciate the security capabilities, such as biometric authentication and encrypted transactions, that protect their financial information. Users report that the mobile app is user-friendly and integrates well with other payment methods like QR codes and barcodes. However, some users note that the app's functionality could be improved for certain services, such as on-delivery payments. Of the 623 PayPal users who gave detailed accounts of their use of Mobile Payments, 93% rated this feature as important or highly important.
All PayPal features
Features rating:
PayPal alternatives
PayPal pricing
Pricing plans
Pricing details:
User opinions about PayPal price and value
Value for money rating:
To see what individual users think of PayPal's price and value, check out the review snippets below.
Aldophe C.
Student

Jonel A.
Data Encoder
PayPal integrations (50)
Integrations rated by users
We looked at 26,512 user reviews to identify which products are mentioned as PayPal integrations and how users feel about them.
Integration rating: 4.6 (192)
“Volevo aumentare le vendite anche con il sito, oltre che dare maggiore visibilità al mio negozio”

Raffaele P.
commerciante
Integration rating: 4.7 (138)
“Tem muitos bugs e quando a API demora a responder, manda o site a baixo.”
Ricardo B.
IT
Integration rating: 4.6 (86)
“It's not about wix, its just that the html code injections are available. necessary. could be better though.”
“To link my website and get more inquiries”
Wyatt H.
owner teacher
Integration rating: 4.7 (56)
Integration rating: 4.7 (42)
“These work great together”
Steve A.
Chief Inspiration Officer
Integration rating: 4.7 (32)
PayPal customer support
What do users say about PayPal customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of PayPal customer support.
A small group of reviewers say PayPal's customer service is quick, helpful, and makes resolving issues feel easy and valued.
A significant portion of users report slow response times and difficulty reaching a real person when contacting customer support.
Broad user base finds automated systems frustrating, with many forced to navigate bots and FAQs before reaching human help.
Widespread user sentiment highlights inconsistent support quality, poorly trained agents, and long waits for dispute resolution.
Support options
Training options
To see what individual users say about PayPal's customer support, check out the review snippets below.
“Inefficient customer support surprisingly a payment giant like Payal really offers substandard CS, most of the time you are taken around in circles through FAQ's & if lucky you are asked to call back support!”

Gethsun M.
COO
“Limited customer support: While PayPal does offer customer support, some users may find it difficult to get in touch with a representative or get their questions answered in a timely manner.”

Djilali L.
Sales manager
PayPal FAQs
PayPal has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers
These products have better value for money
Q. What is PayPal used for?
PayPal provides an end-to-end suite of tools that can integrate with a business's existing systems and service providers. Its network of shoppers and businesses provides AI-driven data insights to help businesses reach new customers and drive results. PayPal offers a comprehensive suite of global enterprise solutions to help businesses streamline their payment processing, checkout experience, risk management, and marketing capabilities. The integrated platform can connect with existing systems, providing data insights to streamline payment processing operations. It offers multiple financing options, fraud protection, automated chargeback management, cross-border payouts, and compliance support, empowering businesses to evolve their payments infrastructure and adapt to changing customer preference.
Q. Does PayPal support mobile devices?
PayPal supports the following devices:
iPhone, iPad, Android
Q. What level of support does PayPal offer?
PayPal offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base





















