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Zoho Assist
5
1K
4
289
3
32
2
7
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based remote support solution
Table of Contents
Zoho Assist - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
Zoho Assist overview
Based on 1387 verified user reviews
What is Zoho Assist?
Zoho Assist is a remote support program offering key features such as remote access/control, unattended access, and access controls/permissions, among others.
Who uses Zoho Assist?
By industry, Zoho Assist reviewers are most commonly professionals in information technology and services (27%). The most frequent use case for Zoho Assist cited by reviewers is remote support (73% of reviewers).
What do users say about Zoho Assist pricing?
Most reviewers indicate that Zoho Assist delivers strong value for money, with affordable, flexible pricing and robust features. Some reviewers feel the free plan is limited, and some users report that costs can rise with added devices or technicians.
What are the most popular integrations for Zoho Assist?
The Zoho Assist integration most frequently cited by reviewers is Zoho Desk, a help desk product rated 4.6 out of 5 for its integration with Zoho Assist.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Remote Access
Remote Support
Connection
Performance and Speed
Shortcuts and Clipboard
Inconsistent shortcuts and clipboard
Zoho Assist’s user interface
Zoho Assist pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.6
Ease of use
4.7
Customer support
4.6
Reviews sentiment
What do users say about Zoho Assist?
Zoho Assist is a remote support program offering key features such as remote access/control, unattended access, and access controls/permissions, among others.
Select to learn more
Who uses Zoho Assist?
Based on 1,387 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Zoho Assist's key features
GetApp's analysis of 254 verified user reviews collected between July 2021 and September 2024 identifies Zoho Assist's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Zoho Assist's Remote Access/Control capabilities for their reliability and ease of use. They report seamless access to multiple screens, efficient file sharing, and real-time control. Users find it valuable for managing remote desktops, mobile devices, and handling technical support tasks. They highlight the software's ability to handle different operating systems like Windows, macOS, and Android. However, some users mention issues with the mobile version, including screen refresh problems and mouse control difficulties. Of the 181 Zoho Assist users who gave detailed accounts of their use of Remote Access/Control, 99% rated this feature as important or highly important.
Reviewers highlight Zoho Assist's Unattended Access as a valuable aspect for performing maintenance and support tasks outside business hours. They find it easy to set up and appreciate the ability to access remote computers without user intervention. Users mention the convenience of installing the lightweight agent and the ability to manage devices efficiently. They also note that it integrates well with other platforms like MS, WordPress, and Cpanel. Some users, however, report occasional performance issues and challenges with mobile devices. Of the 124 Zoho Assist users who gave detailed accounts of their use of Unattended Access, 89% rated this feature as important or highly important.
Nithin J.
Software Developer
Jerry J.
CFO
Aaron T.
IT and Marketing Officer
Vijay K.
Manager
Reviewers indicate that Zoho Assist's Access Controls/Permissions are important for maintaining security and managing user access. They appreciate the ability to customize permissions, control device access, and manage technician roles. Users find the capability easy to use and effective in ensuring authorized access during support sessions. They also mention the importance of this capability for compliance with regulations like HIPAA. Some users note that the interface is simple and intuitive, though a few find it confusing at times. Of the 50 Zoho Assist users who gave detailed accounts of their use of Access Controls/Permissions, 84% rated this feature as important or highly important.
All Zoho Assist features
Features rating:
Zoho Assist alternatives
Zoho Assist
Starting from
480
Per month
TeamViewer ONE
Starting from
24.9
Per month
Slack
Starting from
8.75
/user
Per month
AnyDesk
Starting from
22.9
Per month
Zoho Assist pricing
Pricing plans
Pricing details:
User opinions about Zoho Assist price and value
Value for money rating:
To see what individual users think of Zoho Assist's price and value, check out the review snippets below.
Jerry L.
Owner
Chris R.
Owner
Zoho Assist integrations (17)
Integrations rated by users
We looked at 1,387 user reviews to identify which products are mentioned as Zoho Assist integrations and how users feel about them.
Integration rating: 4.7 (37)
“Part of our support desk”
Paul W.
Operations Director
Integration rating: 5.0 (6)
“We use ServiceDesk Plus with EndPoint Central so that inventory can be kept up with using SDP for in-use and in-store and eventually disposed assets. We like from SDP remoting into a PC or laptop to support their issue.”
Andrew M.
Assistant Systems Administrator
Integration rating: 4.8 (5)
“Zoho CRM connects reliably so new or updated records can trigger tasks and emails, which is useful when experimenting with simple CRM workflows”
Kartikeya G.
Property Manager
Integration rating: 4.8 (5)
Integration rating: 4.7 (5)
Integration rating: 5.0 (5)
Zoho Assist customer support
What do users say about Zoho Assist customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Zoho Assist customer support.
The majority of users highlight Zoho Assist's customer support as quick, responsive, and effective in resolving issues.
A significant portion of users appreciate the availability of live chat and multiple support channels for prompt assistance.
Widespread user sentiment notes that support staff are knowledgeable, courteous, and provide clear communication during problem resolution.
A limited number of users report slow response times, difficulty locating support info, and occasional communication challenges with support staff.
Support options
Training options
Zoho Assist FAQs
Zoho Assist is a instant remote support software for customer support. The cloud-based platform allows users to access the remote desktop of their customers, share screens, or manage unattended computers in order to aid with IT, MSP, or general customer issues. Zoho Assist is a one-stop solution for remote support, screen sharing, and remote access. Features of the Zoho Assist platform include the ability to provide on-demand remote support to clients, gain unattended remote access, transfer files, carry out voice and video chat, reboot and reconnect remote computer systems, and provide suport across multiple monitors. Through remote desktop connection, support staff are able to troubleshoot issues on remote PCs, laptops, mobile devices, and servers. Zoho Assist requires no prior installation of any software and can be run entirely in a web browser. It's crafted for outsourced and MSP IT support, customer support, and IT help desks. Zoho Assist supports all major operating systems and works well with firewalls and proxies. The Zoho Assist mobile app allows users to carry out a remote session from their mobile device.
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