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Customer Retention Software with Personalization (2026)

Last updated: March 2026

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23 software options

LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

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Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

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Campaign Monitor by Marigold logo

Cross-channel marketing made simple and stress-free

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Campaign Monitor by Marigold is the leading provider of professional-grade email marketing and automation software for growing businesses

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XM for Customer Experience logo

Customer experience management (CXM) platform

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Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

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Braze logo

Customer engagement platform

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Braze is a leading customer engagement platform that powers lasting connections between consumers and brands that they love.

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Emma by Marigold logo

Multi-channel marketing that works for you.

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Emma by Marigold is an email marketing platform which focuses on segmentation, automation, and an easy-to-use email builder for teams of all sizes to leverage their customer data, increase engagement, and drive more revenue from email. Users can create and collaborate on email campaign content.

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Whatfix logo

Accelerate Digital Adoption

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Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments.

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MoEngage logo

An Insights-led Customer Engagement Platform

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MoEngage is an insights-led customer engagement platform for consumer brands, that empowers marketers and product owners with AI-driven insights to create cross-channel experiences that consumers love.

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Screeb logo

We help companies to (re)connect with their customers

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The All-In-One Platform 
to Build Product Experiences Your Users Will Love

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WebEngage logo

Marketing Automation & Customer Data Platform for Enterprise

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WebEngage is a customer data platform & marketing automation suite that makes user engagement & retention simplified and highly effective for consumer tech enterprises and SMBs.

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Customerscore.io logo

Platform for uncovering upsell opportunities

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Customerscore.io helps SaaS businesses prevent churn and spot upsell opportunities with data-driven insights and automation.

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Talon.One logo

Powerful Promotion Engine for Enterprises

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Talon.One is a Promotion Engine that empowers businesses to deliver relevant, effective and personalized promotions driven by their data. With one integration you can create, manage and track coupon codes, discounts, bundles, referral rewards and loyalty programs all in one holistic platform.

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Pushwoosh logo

Retain your valuable audience through effective messaging

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Achieve the growth you strive for with one platform. Engage, convert, and retain your customers through push notifications, in-app messages, emails, SMS, and WhatsApp messaging.

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Selligent logo

Multi-channel marketing solution fusing insight & engagement

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Selligent is a multi-channel marketing solution for identifying customers, analyzing behavior across channels, and interpreting data with custom reports

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Quest logo

AI-based customer engagement platform

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Questera is an AI-based customer engagement platform that uses autonomous agents to optimize user interactions across multiple channels. The platform features pre-configured AI agents for email lifecycle marketing, user segmentation, omnichannel journey orchestration, ad retargeting, data analysis, and growth engineering. Questera integrates with existing technology stacks including CRM systems, customer data platforms, and marketing tools such as Salesforce, Snowflake, and HubSpot.

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Sailthru logo

Marketing automation for media & publishing and retail.

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Sailthru by Zeta is a marketing automation software and multi-channel personalization tool that serves media and retail brands. The software allows you to personalize customer experiences on every channel, including email, website, and mobile.

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Corelation logo

Anti-churn tool designed for B2B service providers

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Corelation is an anti-churn tool designed for B2B service providers that is tailored to focus on the critical intersection of customer-to-employee relationships. It presents a streamlined solution for boosting retention rates, all through a user-friendly, automated platform.

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Optimove logo

Customer-led Marketing Platform

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Optimove is a customer-led marketing platform that is AI-driven, real-time CDP, and includes tools like native messaging, CRM integration, predictive intelligence analysis and more.

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Amperity logo

AI-powered customer data management

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Amperity is an intelligent CDP (customer data platform) that allows businesses to connect customer data from across multiple platforms, sources, and databases, into one single source of truth in order to aid with marketing and customer experience management, and to optimize conversions.

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Flyx logo

White-label mobile app customization for customer loyalty

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Flyx offers a loyalty solution and order management system with various features. It assists with the creation of coupons, points, rewards, gamification, saving cards, memberships, boosters, and more from within a unified platform.

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Cheetah Digital logo

Enterprise Multi-channel Campaign Management

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With Cheetah Digital, no list is too big, no data too complex. Put your data to use by letting it drive the action to better engage with your audience and cultivate their loyalty.

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EngagePackage logo
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Customer engagement software

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EngagePackage is a customer engagement software designed to help businesses in the retail, food and beverage, and other sectors collect customer data to create engagement strategies. Administrators can analyze key customer-centric key performance indicators (KPIs), demographic data, and behavioral segmentations using a unified interface.

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SuccessBoard logo
(0)

Customer success tool for handling retention & satisfaction

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SuccessBoard offers a customer 360 view, providing proactive risk identification, real-time insights, and bridging the gap between businesses and customers It streamlines customer communication with Journey Designer, eliminating repetitive tasks and revolutionizing data-driven messaging to boost renewals.

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Evolvoom logo
(0)

eCommerce customer retention and abandoned cart recovery

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Recover abandoned carts and re-engage past customers using an AI-powered chatbot, drag-and-drop automation, and a retention-focused CRM. Built for small dropshipping teams. Starting at $25/month.

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