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IT Documentation Software for Mid Size Business (2026)
Last updated: February 2026
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35 software options
Sponsored
NinjaOne
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
NinjaOne simplifies IT with one platform
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IT Glue
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Track, find and know everything in under 30 seconds.
Read more about IT Glue
Document360
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered knowledge base and documentation software
Read more about Document360
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote support, remote access & device management software
Read more about TeamViewer
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Project management and work tracking software
Read more about Jira
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote team collaboration and knowledge workspace
Read more about Confluence
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A complete IT service management (ITSM) tool for business
Read more about Freshservice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based document management platform.
Read more about M-Files
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Network Monitoring and Management Made Simple
Read more about Domotz
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Your team's collective brain
Read more about Nuclino
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Automated IT infrastructure visualization & management tools
Read more about Device42
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
PSA-RMM PLATFORM FOR MSPs
Read more about SuperOps
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Encrypted cloud-based, automated password protection
Read more about Passportal
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer Support Software for SMBs
Read more about HelpSpace
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Create, design, and publish knowledge base, help center, FAQ
Read more about ProProfs Knowledge Base
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Real-time dependency mapping made easy.
Read more about Faddom
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Knowledge Management Platform for Customer Service
Read more about USU Knowledge Management
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Create, translate and publish your technical documentation!
Read more about ClickHelp
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The most flexible platform for KBs, Docs, Passwords, & more.
Read more about IT Portal
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based file sharing and management software solution
Read more about NetExplorer Workspace
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Network documentation tool
Read more about XIA Configuration
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Unleash teams to operate at 10X
Read more about Liongard
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Do knowledge management the Wiki Way!
Read more about BlueSpice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Empower your customers for self-service
Read more about HelpCenter.io
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multi-solution knowledge management product
Read more about Universal Knowledge