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Top Rated IT Ticketing Systems Software with Google analytics

Last updated: September 2026

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17 software options

Zendesk Suite logo

AI powered customer service across all channels

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Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

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Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

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SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

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Salesflare logo

Cloud CRM with auto data entry for B2B SMBs

Cloud-based B2B sales CRM for SMBs that auto-logs contacts, emails, and meetings, manages visual pipelines, and integrates with Gmail.

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Re:amaze logo

Support, engage, and convert customers on a single platform.

Re:amaze is a web based help desk platform that enables businesses to communicate with customers at scale. Multi-channel support for all conversational channels like chat, email, social media, and mobile, helps entire teams stay in sync with customers in a shared team inbox so nothing goes missing.

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Gold-Vision CRM logo

Sales, marketing & support CRM

Gold-Vision is a full suite of highly configurable CRM tools for sales & marketing automation, project management, customer support, events management, integrations and more.

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Cayzu logo

Cloud Based Ticket Management & Help Desk Software

Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal.

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Issuetrak logo

Issue tracking and workflow automation platform

Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes.

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Anthill logo

Customer process management & CRM

Anthill is a customer process management & CRM solution that allows organizations to organize employee and customer interactions into workflow streams across teams, channels and locations to streamline business operations

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Qualaroo logo

Powerful Survey And Feedback Management Tool

Unlimited surveys, free account, & easy-to-use to gather feedback for product development, UI/UX optimization, marketing, and more. 100+ million insights collected.

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Deskpro logo

Customer service software you can depend on

Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.

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JIRA Service Management logo

IT service platform for unified support

JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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Helprace logo

All-in-one customer service solution

Helprace is an all-in-one customer service solution which allows companies of any size to manage customer support, by offering a help desk ticketing system, knowledge base and feedback community in one application

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Accelo logo

Move from operational chaos to profitable growth.

Accelo's AI-powered PSA unifies pipeline, projects, resources, and financials — turning real-time data into forward-looking decisions.

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Helpshift logo

Digital customer service platform and ticketing system

Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

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Zoho CRM logo

Customer relationship management solution

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

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mHelpDesk logo

Cloud-based field service management software

mHelpDesk is a cloud and mobile-based field service management software that assists with job tracking and invoicing. Users can access customer information from any device. Key features include quoting, scheduling, job tracking, billing and invoicing, electronic payments, QuickBooks integration, and more.

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