getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Knowledge Base Software with Social Media Integration (2026) - Page 2

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

96 software options

HubSpot Service Hub logo

Cloud-based customer service solution for firms of all sizes

learn more
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Read more about HubSpot Service Hub

Users also considered
Crisp logo

All-in-one multi-channel solution for customer messaging

learn more
Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

Read more about Crisp

Users also considered
Deskero logo

Customizable help desk & ticketing system

learn more
Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track performance and proactively engage customers on social networks.

Read more about Deskero

Users also considered
ExtraaEdge logo

Manage, scale, and predict admissions

learn more
Education CRM and marketing automation software designed to help admission teams integrate, manage, track and convert leads with zero leakage.

Read more about ExtraaEdge

Users also considered
InvGate Service Management logo
Category Leaders

Web-based IT service desk software

learn more
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, and more.

Read more about InvGate Service Management

Users also considered
Vivantio logo

Flexible Software. Focused Service.

learn more
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.

Read more about Vivantio

Users also considered
Chaport logo
Category Leaders

Multi-channel live chat and chatbot software for business

learn more
Chaport is modern customer messaging software with multi-channel live chat, chatbots, auto-invitations, knowledge base, integrations with Facebook, Viber, Telegram, and group chat capabilities. It has desktop apps for Mac, Windows, Web, and full-featured mobile apps for iOS, & Android.

Read more about Chaport

Users also considered
Zendesk Sell logo

All-in-one sales platform for sales teams.

learn more
Zendesk Sell is a CRM software focused on empowering sales teams to win more deals. By automating tasks and data analysis, the all-in-one platform aims to help sales reps increase productivity while enabling sales leaders to provide the personalized coaching needed to accelerate performance.

Read more about Zendesk Sell

Users also considered
Giva logo

Cloud based help desk software for businesses of all sizes

learn more
Giva is a cloud-based, HIPAA compliant ITIL help desk software for any size organization. Highly customizable, but easy to deploy and accessible via mobile, tablet and desktop, eHelpDesk provides features for measuring customer satisfaction, responsiveness and team productivity.

Read more about Giva

Users also considered
SalesNOW logo

Mobile & online CRM for sales teams

learn more
SalesNOW is a cloud-based, mobile customer relationship management (CRM) solution which centralizes all information to provide access to necessary data for all members of the sales team. The software includes tools for sales management, lead tracking, customer management, marketing, chat, and more.

Read more about SalesNOW

Users also considered
TOPdesk logo

The service management platform that makes service happen

learn more
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

Read more about TOPdesk

Users also considered
Groove logo

Cloud-based helpdesk solution for small businesses

learn more
Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve.

Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk.

And it’s a more personal experience for your customers…

Read more about Groove

Users also considered
servis.ai logo

Powerful, easy-to-use BOMP your whole team will love.

learn more
With FreeAgent empower your customers by providing them with access to direct advanced support to find solutions faster.

Read more about servis.ai

Users also considered
Re:amaze logo

Support, engage, and convert customers on a single platform.

learn more
Re:amaze is a web based help desk platform that enables businesses to communicate with customers at scale. Multi-channel support for all conversational channels like chat, email, social media, and mobile, helps entire teams stay in sync with customers in a shared team inbox so nothing goes missing.

Read more about Re:amaze

Users also considered
Workbooks logo

A made-to-measure CRM for an off-the-shelf price.

learn more
Workbooks is the provider of CRM apps designed for small and mid-size organizations. Our suite of software enables clients to accelerate sales growth, improve marketing execution, streamline business processes and improve the customer support they deliver.

Read more about Workbooks

Users also considered
Axero logo

Intranet software and collaboration solutions.

learn more
Axero provides easy-to-use intranet software that boosts productivity, unifies your people, and helps your company thrive. Increase productivity. Unite employees. Improve culture.

Read more about Axero

Users also considered
Zapnito logo

Knowledge sharing + expert community SaaS platform

learn more
The community platform built for personalized knowledge sharing. Connect customers to trusted knowledge and people — at the right time.

Join the Zapnito Community to learn, share and connect with 500+ community professionals - like you

Read more about Zapnito

Users also considered
LiveHelpNow logo

Help desk and live chat solution for customer service

learn more
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more.

Read more about LiveHelpNow

Users also considered
Customerly logo

AI-first customer service: Automate, engage, and retain cust

learn more
Customerly is the first-in-class AI customer service platform that combines advanced automation, NPS & CSAT surveys, and email marketing. With customizable workflows and intent-based AI Agents, it helps SaaS companies automate support, engage customers, and drive retention effortlessly.

Read more about Customerly

Users also considered
Elium logo

Smart knowledge for global operations and customer services

learn more
Elium is an award-winning EU knowledge management solution that enables businesses to enhance knowledge accuracy, accessibility, and governance. Elium Hub centralises information for global operations, while Elium Desk provides frontline teams with the right knowledge to improve service quality.

Read more about Elium

Users also considered
SalesNexus logo

CRM, Sales and Marketing Automation for B2B Sales Teams

learn more
Centralized knowledge base to support sales, marketing, and customer communication workflows.

Read more about SalesNexus

Users also considered
Froged logo

THE one tool for onboarding, engagement & customer support

learn more
FROGED is an all-in-one Product Success Platform, designed to evolve your entire customer lifecycle. Made by a SaaS, for SaaS companies, and it’s easy. Like, really easy.

Read more about Froged

Users also considered
Shape logo

Cloud-based CRM, sales & marketing automation software

learn more
Shape is a cloud-based CRM, sales, & marketing automation software for businesses in industries such as legal, real estate, mortgage, finance, & education. Shape offers tools to manage & automate online marketing & promotions, capture and service leads from online sources, & more

Read more about Shape

Users also considered
TeamGram logo

All-in-one CRM & collaboration tool for SMBs

learn more
TeamGram is a CRM & collaboration tool for SMBs that enables users to create sales quotes, track inventory, manage orders & invoices, build custom apps & more

Read more about TeamGram

Users also considered
Cayzu logo

Cloud Based Ticket Management & Help Desk Software

learn more
Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal.

Read more about Cayzu

Users also considered