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ArcGIS
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Mapping & analytics system for visualizing data by location
Table of Contents
ArcGIS - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: November 2025
ArcGIS overview
What is ArcGIS?
ArcGIS from Esri is an integrated collection of geographic information system (GIS) software products for multiple platforms and promising standards-compliant handling of spatial analysis, data management, and location-based 3D data mapping. Providing the contextual tools for mapping and spatial reasoning, ArcGIS enables users to visualize and analyze organizational business practice data in terms of its environmental location, while collaborating with others by sharing insights via not only maps, but apps and reports also. ArcGIS Online is specifically the hosted, online SaaS version of the product, offering a complete, cloud-based mapping solution. ArcGIS Online promises a scalable, secure and compliant GIS that allows users to collaboratively use, create and share maps, while working with scenes, layers, analytics, data and also apps. In addition, access is granted to content within ArcGIS' Living Atlas of the World and its collection of geographic information sourced from around the globe including maps, apps and data layers relevant to a variety of working applications. Aside from the product's cloud infrastructure, ArcGIS is then supported by a suite of extra apps and a number compatible with iOS and Android devices. This includes the ArcGIS Companion app for field-based access to the viewing of organizational content, plus additional tools and features for data collection.
Who uses ArcGIS?
Reviews for ArcGIS come from a wide variety of industries, including civil engineering (13% of reviewers), environmental services (12%), and government administration (10%). The most frequent use case for ArcGIS cited by reviewers is GIS (79% of reviewers).
What do users say about ArcGIS pricing?
Reviewers appreciate ArcGIS's extensive functionalities and value for professional use, but some users report that high pricing and costly modules limit access for individuals and small businesses. Some reviewers find student rates and startup licenses beneficial.
What are the most popular integrations for ArcGIS?
The ArcGIS integration most frequently cited by reviewers is AutoCAD, a 3D CAD product rated 4.3 out of 5 for its integration with ArcGIS.
Starting price
Alternatives
with better value for money
Pros & Cons
Cartography
Spatiality
Integration
Affordability
Stability
Navigation
ArcGIS’s user interface
ArcGIS pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.6
Ease of use
3.9
Customer support
4.1
Reviews sentiment
What do users say about ArcGIS?
Reviewers indicate ArcGIS is a powerful tool for creating, analyzing, and sharing maps, with extensive spatial analysis capabilities and robust data integration. They value its versatility across industries and research, noting its wide range of features, customizable workflows, and support for complex projects. They find its user interface generally intuitive after some experience, but mention initial navigation challenges and cluttered menus. Some say the software is indispensable for professional and academic work.
Users report a steep learning curve, requiring significant training and technical expertise to master advanced functions. They highlight frequent bugs, crashes, and high hardware requirements as drawbacks. Most feel the pricing is prohibitively expensive for individuals and small organizations, especially with separate modules and subscription fees, but believe its capabilities justify the cost for larger enterprises.
Select to learn more
Who uses ArcGIS?
Based on 502 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ArcGIS's key features
Most critical features, based on insights from ArcGIS users:
All ArcGIS features
Features rating:
ArcGIS awards
ArcGIS alternatives
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User opinions about ArcGIS price and value
Value for money rating:
Of 101 reviews that provide robust commentary on ArcGIS's price and value, 24% mention it in a positive light.
Reviewers appreciate the extensive functionalities and capabilities of ArcGIS, noting that it provides significant value for their time and money, especially for professional and organizational use. Users think that while the software is not open source and may be expensive, its powerful features and potential justify the cost for those who can afford it. Some users report that ArcGIS offers student rates and free licensing for startups, which can be beneficial. However, some reviewers feel that the high price of the software and its modules can be a significant limitation, particularly for individuals, small businesses, and those with limited budgets. They say that the cost of licenses and additional tools can be prohibitive, making it difficult for smaller organizations to access the full suite of features. Some reviewers find that despite the high cost, the software's extensive capabilities and professional support make it a worthwhile investment for those who need its advanced functionalities.
, and
To see what individual users think of ArcGIS's cost and value, check out the review excerpts below.
Rafael M.
Analista
ArcGIS integrations (69)
Integrations rated by users
We looked at 502 user reviews to identify which products are mentioned as ArcGIS integrations and how users feel about them.
Integration rating: 4.8 (5)
“because it allows for seamless data exchange and collaboration between the two platforms, enabling users to leverage the strengths of each software for their specific workflows.”
“Plug in the data points from ArcGIS to AutoCAD to find the consumer list and project attributes”
Oumaima A.
research analyst
Integration rating: 5.0 (2)
Other top integrations
ArcGIS customer support
What do users say about ArcGIS customer support?
Customer support rating:
We analyzed 22 verified user reviews to identify positive and negative aspects of ArcGIS customer support.
A significant portion of users praise ArcGIS for responsive, professional, and persistent customer support that helps resolve issues.
A large number of users value the extensive support resources, including documentation, community forums, and direct help channels.
A minority of users report dissatisfaction with customer support quality, citing slow responses or lack of US-based assistance.
Support options
Training options
To see what individual users say about ArcGIS's customer support, check out the review snippets below.
“It greatly aided in my day-to-day tasks working for the Department of the Interior and the live customer service was a huge plus!”
Andre J.
Contracting Officer
“Customer service is excellent and they take the time to walk you through new things.”
ferryn s.
Project Manager
“Besides, customer support is not the best quality for this product.”
Elvis E.
Consultant
ArcGIS FAQs
ArcGIS has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. What are the benefits of using ArcGIS?
Q. Who are the typical users of ArcGIS?
ArcGIS has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does ArcGIS support?
ArcGIS supports the following languages:
Arabic, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Q. Does ArcGIS support mobile devices?
ArcGIS supports the following devices:
Android, iPad, iPhone
Q. Does ArcGIS offer an API?
Yes, ArcGIS has an API available for use.
Q. What other apps does ArcGIS integrate with?
ArcGIS integrates with the following applications:
AutoCAD
Q. What level of support does ArcGIS offer?
ArcGIS offers the following support options:
FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat, 24/7 (Live rep)
