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Booksy Biz

Appointment scheduling and facility management tool

Table of Contents

Is this product right for your business?

Find out with a

Booksy Biz - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Booksy Biz overview

What is Booksy Biz?

Booksy Biz is a business management platform designed to streamline and optimize operations for service-based businesses. The platform offers a suite of features to help owners and professionals manage day-to-day activities with ease. At the core of Booksy Biz is its powerful calendar management system. Users can personalize calendars with color-coding and drag-and-drop functionality, while also taking advantage of automated waitlists to fill unexpected openings. The platform's booking tools provide clients with online booking access, allowing teams to view service listings, leave reviews, and manage appointments for themselves or family and friends.

Booksy Biz excels in client management, offering detailed client cards, note-taking capabilities, automated appointment confirmations and reminders, and advanced client segmentation through tagging. The platform's service management features enable businesses to upsell add-ons, handle parallel bookings, create combo services, and even offer mobile services with custom travel radii and fees. To drive growth, Booksy Biz provides a suite of marketing tools, including email and SMS blasts, social media post creation, and integration with the Booksy marketplace, exposing businesses to potential clients.

Seamless payment processing is a key component of Booksy Biz, with features such as mobile payments, gift card sales, and detailed sales reporting. The platform offers robust no-show protection through customizable cancellation policies and fees. Booksy Biz caters to the needs of salon and spa owners with staff management tools, resource allocation, and inventory tracking, ensuring smooth day-to-day operations. With a range of core offerings, including mobile and web applications, the Booksy Biz ecosystem provides a comprehensive solution for service-based businesses to streamline operations and drive growth.

Key benefits of using Booksy Biz

Client self-service: The calendar is available to clients, so they can book free slots anytime.

Calendar management: It only takes a glance at the smartphone to learn what the day holds. Booksy Biz’s design and features help teams streamline the process of managing and modifying schedules.

Client management: All key information about clients, including booking history, no-shows, appointment reminders and more is stored in one place.

Business management: Generate reports on stock inventory and commissions, manage staff and working hours.

Point of Sales: Accept online payments to make checkouts faster and easier than ever. Introduce a cancellation policy and fees to discourage no-shows.

Marketing & loyalty tools: Engage both loyal and potential clients via email, push, text and numerous ready-to-use graphics for social media campaigns.

Starting price

29.99flat rate /
per month

Pros & Cons

Appointment Booking

Client Management

Booking

Payments

Account Management

Consistently poor support

Booksy Biz’s user interface

Ease of use rating:

4.4

(479)

Booksy Biz pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(45)

3-4(91)

5(343)

What do users say about Booksy Biz?

There needs to be a way where customers come in and on their end initiate the payment so that way there’s no conversation on if they will be using the app to pay.

Select to learn more

Who uses Booksy Biz?

Based on 479 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Cosmetics

Health, Wellness and Fitness

Consumer Services

Retail

Others

Use cases

Appointment Scheduling

Barbershop

Scheduling

Salon

Calendar

Booksy Biz's key features

Most critical features, based on insights from Booksy Biz users:

Appointment scheduling

4.3

(59)

Booking management

4.0

(30)

Scheduling

4.1

(10)

SMS messaging

4.0

(9)

Payment processing

3.8

(4)

Touch screen

3.0

(2)

All Booksy Biz features

Features rating:

4.3

(479)

Email reminders

3.5

(2)

Employee scheduling

2.5

(4)

Drag & drop

3.0

(1)

Customizable templates

4.5

(2)

Customizable reports

2.3

(3)

Customizable branding

3.9

(7)

Mobile alerts

5.0

(3)

Mobile app

5.0

(2)

Customer mobile app

2.3

(3)

Credit card processing

5.0

(1)

Promotions management

1.0

(1)

Real-Time notifications

3.3

(4)

Collaboration tools

4.5

(2)

Client profiles

3.8

(4)

Real-time scheduling

4.4

(24)

Website integration

5.0

(2)

Wait list management

4.0

(1)

Alerts/Notifications

4.0

(7)

Transaction history

4.4

(11)

SMS marketing

4.0

(6)

Availability management

5.0

(1)

Booking notes

3.3

(3)

Sales reports

3.0

(3)

Reporting/Analytics

3.0

(2)

Calendar/Reminder system

3.9

(7)

Real-Time updates

3.7

(7)

Client management

3.9

(26)

Appointment management

4.5

(95)

Online booking

4.3

(130)

Mobile access

4.3

(89)

Calendar management

4.5

(101)

For barbershops

4.5

(19)

Confirmations/Reminders

4.1

(102)

Customer database

4.5

(29)

Reminders

3.6

(8)

Access controls/permissions

4.3

(15)

Automated scheduling

4.2

(57)

Room booking

4.5

(8)

Task scheduling

3.7

(14)

For salons and spas

3.7

(29)

Client database

3.9

(67)

Calendar sync

3.8

(44)

Recurring appointments

3.7

(34)

Point of sale (pos)

3.3

(15)

Electronic payments

4.1

(12)

Group scheduling

3.4

(19)

Color codes/icons

4.2

(5)

Activity dashboard

3.1

(9)

Gift card management

3.8

(5)

Email marketing

3.2

(11)

Inventory management

3.6

(12)

API

4.6

(29)

Social media integration

3.7

(3)

Multi-Location

3.7

(6)

Online payments

3.0

(16)

Payroll & commissions

2.3

(3)

Rescheduling

(0)

Resource scheduling

(0)

Retail inventory management

(0)

For medical spas

(0)

Booth rental management

5.0

(1)

Sales tax management

(0)

Sales trend analysis

(0)

Self service portal

(0)

Data import/export

1.0

(1)

Staff management

(0)

Status tracking

3.0

(2)

Stock management

(0)

Employee management

2.5

(2)

Team Calendars

(0)

Timesheet management

1.0

(2)

Email templates

(0)

Inventory tracking

5.0

(1)

Customizable forms

(0)

Customer surveys

4.0

(1)

Customer support

(0)

Customer history

5.0

(1)

Online trainer

(0)

Performance metrics

1.0

(1)

Inventory control

(0)

Product catalog

(0)

Commission management

(0)

Real-Time data

(0)

In-person trainer

(0)

Real-Time reporting

1.0

(1)

Client portal

(0)

Hybrid trainer

(0)

Historical reporting

(0)

Class scheduling

(0)

Reporting & statistics

5.0

(1)

For retail

(0)

Booksy Biz alternatives

Booksy Biz

4.4

(479)

Starting from

29.99

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.3

Customer Support

4.3

Calendly

4.7

(4K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Google Calendar

4.8

(4K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Goldie

4.8

(1.1K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Booksy Biz pricing

Value for money rating:

4.3

(479)

Starting from

29.99

Per month

Flat Rate

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Booksy Biz price and value

Value for money rating:

4.3

(479)

To see what individual users think of Booksy Biz's price and value, check out the review snippets below.

“It doesn’t give you notifications instantly or text message like other booking apps do I would really like to get a text message or email instantly when a client has booked with me”

Jose M.

Barber

“Booksy could do better at making the boost more consistent or trackable.also for the ppl the may want to book with a service provider,that may not use Booksy easier for them to book without the app.”

SirRon A.

Owner

Booksy Biz integrations (6)

Integrations rated by users

We looked at 479 user reviews to identify which products are mentioned as Booksy Biz integrations and how users feel about them.

Instagram

Integration rating: 4.5 (8)

“Let all your clients see their reviews and your work that you’re trying to promote.”

Marcedes B.

Barber

Google Maps

Integration rating: 1.0 (1)

Meta for Business

Integration rating: 1.0 (1)

Other top integrations

Landingi

JustReview

HIPAA Link

Booksy Biz customer support

What do users say about Booksy Biz customer support?

Customer support rating:

4.3

We analyzed 52 verified user reviews to identify positive and negative aspects of Booksy Biz customer support.

A number of users highlight Booksy Biz's customer support as responsive, helpful, and quick to resolve questions or issues.

Multiple users appreciate the professionalism and friendliness of support staff, especially during onboarding and learning the app.

A portion of users report difficulty reaching support, citing slow or unresponsive service and challenges with phone support availability.

Several reviewers mention that customer support is sometimes ineffective at resolving issues, with some describing staff as unhelpful or lacking expertise.

Support options

24/7 (live rep)

Faqs/forum

Email/help desk

Phone support

Knowledge base

Chat

Training options

Webinars

Videos

Live online

Documentation

To see what individual users say about Booksy Biz's customer support, check out the review snippets below.

“Customer service has been amazing as I have learned to navigate through the app within the past 3 months I've been a user and a new business owner. Once I learned how easy it is to use I can only rave about the benefits of being free to set me own schedule.”

Jeana B.

Owner/Barber

“Their customer service is quick and has my satisfaction in their forefront.”

Sadie G.

Stylist

“When Genbook transitioned to Booksy I was assured that it would be seamless, and it has been anything but that. When I call for customer service the message saying there are is no one available to help repeats every 10 seconds, I get it they don't want me to wait on hold because then they have to provide service.”

Julie S.

Psychic-Medium