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ScreenConnect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote meeting platform for resolving customers' queries
Table of Contents
ScreenConnect - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: November 2025
ScreenConnect overview
Based on 1894 verified user reviews
What is ScreenConnect?
ConnectWise ScreenConnect is a remote support program offering key features such as remote access/control and unattended access, among others.
Who uses ScreenConnect?
By industry, ConnectWise ScreenConnect reviewers are most commonly professionals in information technology and services (33%). The most frequent use case cited by reviewers is remote support (76%).
What do users say about ScreenConnect pricing?
Most users consider ConnectWise ScreenConnect a cost-effective choice, appreciating its affordability and flexible pricing for small businesses. However, some users report that the pricing structure is complex, with significant increases and steep jumps between tiers.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Connectivity
Affordability
Customization
Stability
Linkage
Visibility
ScreenConnect’s user interface
ScreenConnect pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.6
Ease of use
4.6
Customer support
4.4
Reviews sentiment
What do users say about ScreenConnect?
Reviewers appreciate ScreenConnect for its reliable remote access, extensive feature set, and flexibility in supporting clients across multiple locations and devices. They find it saves significant time and travel, offers strong customization, and enables efficient group and user management. Many say it performs well even on low bandwidth connections and supports fast troubleshooting for IT teams and MSPs. They value its integration options and the ability to manage large numbers of endpoints from a single dashboard.
Users report some drawbacks, including occasional connection lags, complex pricing structures, and a learning curve for advanced features. They mention issues with Mac support, occasional bugs, and challenges with customer support responsiveness after company changes. Some feel group management and user permissions could be more intuitive.
Select to learn more
Who uses ScreenConnect?
Based on 1,894 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ScreenConnect's key features
GetApp's analysis of 67 verified user reviews collected between July 2021 and October 2024 identifies ConnectWise ScreenConnect's most critical features and summarizes user sentiment about those features.
Reviewers appreciate ConnectWise ScreenConnect's remote access/control capabilities for providing efficient and effective technical support. They report that it allows IT professionals to troubleshoot and fix issues remotely, saving time and resources. Users highlight the software's compatibility with various protocols like RDP, VNC, and SSH, and its ability to respond to UAC controls. They find the interface user-friendly and the connection process quick and stable. However, some mention occasional glitches and difficulties with Apple products. Of the 46 ConnectWise ScreenConnect users who gave detailed accounts of their use of Remote Access/Control, 100% rated this feature as important or highly important.
See related user reviews
Robert R.
Systems Administrator
Justus M.
Freelancer
Reviewers value ConnectWise ScreenConnect's unattended access for its ability to remotely control devices without user presence. They indicate it is particularly useful for managing servers and performing maintenance tasks outside business hours. Users appreciate the secure connectivity and ease of use, noting it enhances remote support efficiency. They find it beneficial for accessing systems during outages and for performing offline duties. However, a few users report stability issues and mention it is not relevant for all use cases. Of the 26 ConnectWise ScreenConnect users who gave detailed accounts of their use of Unattended Access, 85% rated this feature as important or highly important.
See related user reviews
Anastacia F.
BILLING SUPERVISOR
Warren L.
General Manager
All ScreenConnect features
Features rating:
ScreenConnect awards
ScreenConnect alternatives
ScreenConnect
Starting from
30
Per month
Freshdesk
Starting from
19
Per month
LiveAgent
Starting from
15
Per month
LiveChat
Starting from
24
Per month
ScreenConnect pricing
Pricing plans
Pricing details:
User opinions about ScreenConnect price and value
Value for money rating:
Of 392 reviews that provide robust commentary on ScreenConnect's price and value, 82% mention it in a positive light.
Most users consider ConnectWise ScreenConnect to be a cost-effective solution for remote access and support. They appreciate its affordability compared to other options like LogMeIn and TeamViewer, noting that it offers a good range of features such as file transfer, meetings, and remote support at a lower price. Users find it economical, especially for small businesses and individual consultants, and value the flexibility in pricing plans that cater to different business sizes. Many reviewers switched to ScreenConnect due to its lower costs and comparable or superior functionality to more expensive alternatives.
However, some users report that the pricing structure can be complex and has increased significantly since the ConnectWise acquisition. They mention that the cost can become prohibitive for small businesses, especially for those needing higher-tier plans or self-hosted solutions. Some users also find the jump between pricing tiers steep and the overall cost high for multiple technicians or sessions. Additionally, there are concerns about the lack of clarity in the pricing model and the need for annual renewals to receive updates and security patches.
, and
To see what individual users think of ScreenConnect's cost and value, check out the review excerpts below.
Eric B.
IT Manager
ScreenConnect integrations (25)
Integrations rated by users
We looked at 1,894 user reviews to identify which products are mentioned as ScreenConnect integrations and how users feel about them.
Integration rating: 4.0 (6)
“It works well and there are time savings to be able to connect a session right from a ticket, but it's just something we've never found has high adoption as people are either already checking in the RMM to location end user assets and rarely know the appropriate workstation to attach to a ticket until after they've already been on it. It's useful to reconnect sessions after the initial asset has been identified when applicable.”
Shaun G.
Manager, Managed IT
Integration rating: 4.2 (5)
“It's nice to be able to connect a session from the RMM as a backup to the RMM features for workstation management/interactions.”
Shaun G.
Manager, Managed IT
Integration rating: 5.0 (3)
“Agents for screenconnect are deployed via NinjaOne and connections are established from each device. Condition based installed is used for this rather than native API integration, but it works the same and documentation for this is well established.”
Lorenzo K.
Security Project Engineer
Integration rating: 5.0 (1)
“This integration is critical to us to have a complete RMM solution. With ScreenConnect, it makes RMM one of the best solutions out there.”
Patrick S.
IT Manager
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
Integration rating: 3.0 (1)
ScreenConnect customer support
What do users say about ScreenConnect customer support?
Customer support rating:
We analyzed 124 verified user reviews to identify positive and negative aspects of ScreenConnect customer support.
A number of users highlight that support is quick to respond and resolves issues efficiently, often staying until problems are fixed.
Multiple users appreciate the helpfulness and professionalism of the support team, noting their availability through various channels.
A number of users report that customer support can be difficult to reach, with long wait times and slow response to tickets.
Multiple users mention a decline in support quality after the ConnectWise acquisition, citing less knowledgeable staff and unresolved issues.
Support options
Training options
To see what individual users say about ScreenConnect's customer support, check out the review snippets below.
“I've used the chat function for customer service and technical support and every time the representative has been very helpful and stayed with me until the issue/question was resolved. ”
Chris H.
Engineer
“We appreciate its user-friendliness and the fact that we were always able to get a prompt response from their helpful support team, suggesting options that would work best for us.”
Cassidy S.
Consulting Team Lead
“The least liked portion of Control is that support is not always easy to get a hold of and sometimes does not always have the best solutions or fixes during the initial support engagement.”
Alex B.
Owner
ScreenConnect FAQs
ScreenConnect has the following pricing plans:
Starting from: $30.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. What is ScreenConnect used for?
ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can access clients’ devices using session codes or email invitations, prevent potential cyberthreats, and protect data via AES-256 encryption and two-factor authentication. Using ScreenConnect's video auditing functionality, enterprises can record videos of all ongoing sessions and store them in the system for future reference. It comes with an administrative dashboard, which lets users view connection activity, session events, or recently active technicians and download generated reports in HTML, CSV, XML or JSON format. Moreover, professionals can add multiple technicians in an ongoing session to resolve customer issues through team collaboration. With ScreenConnect's mobile application, businesses can manage virtual sessions, run commands, and communicate with customers through messaging. Operators can utilize the custom branding functionality to add brand logos and use local languages to enhance visitor engagement. It also helps managers conduct remote meetings to control desktops and highlight specific areas on the shared screen using annotation tools.
Q. Who are the typical users of ScreenConnect?
ScreenConnect has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does ScreenConnect support?
ScreenConnect supports the following languages:
English
Q. Does ScreenConnect support mobile devices?
ScreenConnect supports the following devices:
Android, iPad, iPhone
Q. Does ScreenConnect offer an API?
Yes, ScreenConnect has an API available for use.
Q. What other apps does ScreenConnect integrate with?
ScreenConnect integrates with the following applications:
Microsoft Outlook, Acronis Cyber Backup, ConnectWise RMM, Freshdesk, Passportal, SmileBack, ConnectWise PSA, ConnectWise Automate, Zendesk Suite
Q. What level of support does ScreenConnect offer?
ScreenConnect offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base
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