SmartDraw Reviews

SmartDraw

Diagram tool to draw any type of chart or diagram

4.09/5 (77 reviews)

Pros
  • This software has so many awesome templates that helped me desing what I wanted to do with my yard. It made layout a snap and was a pleasure to work with.Verified ReviewerRead the full review
  • An especially good investment for anyone needing to make their ideas clear and points understood in a powerful way.Renea H.Read the full review
  • There are lots of templates to start with, which makes it a lot easier to get started with this software. I like the integration with popular tools such as Trello and Jira.Steve C.Read the full review
Cons
  • Connecting the lines can be a bit frustrating at times but it could just be the lack of experience with it.Jody S.Read the full review
  • A program that is incredibly complicated to understand. They attempt to simplify the architecture process but it is miserably complicated and lacks an intuitive interface.Mike A.Read the full review
  • Consume abundant resources, and its installation is so slow that it becomes tedious waiting until fully charged.Tania Tamara O.Read the full review
84%
recommended this to a friend or a colleague
Rohit yadav

Great tool for business analyst activities

Used daily for 2+ years
Reviewed 2019-04-04
Review Source: Capterra

Pros
Can create your mind maps and complex flowchart of any kind with ease. Using it on office desktop and well integrated with Microsoft office suit. Also compatible with google docs which is very helpful

Cons
So i didn't find anything and i will strongly recommend this for pm and business analyst activities.

Response from SmartDraw


Hi Rohit,

Thank you for taking the time to write a review, I'm happy to hear SmartDraw worked well for you. If you need anything, please do not hesitate to reach out.

US: 800-768-3729
International: +1 858 225 3300
email: support@smartdraw.com

-Chris

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Gerson Chacón

SmartDraw a powerful tool for diagramming, drawing, layout and more.

Used weekly for 6-12 months
Reviewed 2018-02-08
Review Source: Capterra

It is perfect for drawing projects, has a wide range of templates that make it easier for you to work and all the types of diagrams you need (at least it is for my IT area), it has a desktop and online version that allows you to work in any place, it is very useful.

Pros
SmartDraw is a very complete plication for all types of diagrams that you need, has great virtues with respect to Visio that can be considered the number one in the market or at least used, when you need to diagram a project from the basic algorithm to the more complex gantt diagrams , this tool is very useful, it makes you much easier in work (in my experience much easier to use than Visio) the connection between diagrams is simpler, since finishing a diagram makes it much easier to do the following, has a wide range of options and templates that help you in the creation process, contributing to the development of diagrams for systems that you are going to develop, a very useful tool for projects where you need to correctly capture what you want to develop, use it, try it for yourself.

Cons
Its main against is the price, the full version is very expensive although it allows you to enjoy the desktop version and its cost is very high, I think you should download it to compete more in the market. The speed of the online version sometimes fluctuates negatively, it is a mistake that must be corrected.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Simon Wong

Payment Plan a deterrent

Used monthly for 2+ years
Reviewed 2020-02-04
Review Source: Capterra

Many of our processes were formalized using Smartdraw, unfortunately we have since moved on.

Pros
Great software for flow charts and process maps. Used extensively for 3 years under a one time license.

Cons
Was only available for Windows at time of last use, since then it has moved to a subscription, web-based platform which is a significant cost considering other better-value or free softwares that can do the same.

Response from SmartDraw


Hi Simon,

Thank you for the feedback. If it helps, we do still offer SmartDraw for Windows, which is a one time payment with no required ongoing fees in order to use it. That can be found here: https://www.smartdraw.com/buy/ or by visiting smartdraw.com and clicking Buy in the top right.

Anything more, please let us know.

Thank you,
Chris

support@smartdraw.com
800-768-3729
+1 858 225 3300

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 3/10

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Karen Williams

A Review of SmartDraw

Used occasionally for 2+ years
Reviewed 2020-02-10
Review Source: Capterra

I have had only positive experiences with the use of Smart Draw

Pros
Smart Draw is relatively easy to use. It has all the various kinds of charts and graphs on its website you can imagine.

Cons
Smart Draw does not have any negative features. I used it to teach Quality Improvement concepts. It was great!

Response from SmartDraw


Hi Karen,
Thank you for the positive review. Glad to hear SmartDraw is working well for you. If we can help in any way, please let us know. We offer free phone and email support should anything be needed.
Thank you,
Chris
support@smartdraw.com
858-225-3300

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Diana Marshall

Unstable and Quirky - Danger - Lost Work Zone

Used daily for 6-12 months
Reviewed 2018-08-21
Review Source: Capterra

The only benefit I have received is when I quickly print what I am working on, so that this horribly unstable and unpredictable program will not just lose it and delete even saved work from its memory. When you want to make certain measurements, you will never be able to do so, because it only allows "anchored" points to be measured - not the item or space you wish to measure. It is impossible to scale down their furniture selections/templates because they have it set to scale down the width, when all you want to change is the length. It has been a disappointing waste of time and money.

Pros
I has little to say for Pros: because it is just as easy to draw boxes without having this program. I learned every feature and applied all of the program's features. It is likely that you could get a beginning design to give to someone, as a simple floor plan, if that is what you need. But be sure to print it to preserve your work after each little change.

Cons
Customer service is practically nil and there is no "help" or troubleshooting. If you try to contact them for support, you have to wait and see if they will send you an email the next day - and they usually won't. If you get the email, it does not remotely address the trouble or offer to talk you through it if their "solution" or instruction is not on point. Really disappointing. There is no auto save unless you are working in the Cloud for this program. Further, it constantly just stops and closes itself - and dumps all of your work during that session, even if you have been saving! So, then the hours of work are permanently lost - no kidding, EVEN if you pushed save. If you use it, you must remember to save, save, save - after each little line or inclusion and then print. Then close the program before its instability causes it to just close itself as to the design you are working on. If you don't close it down, you will lose all of your work. Then - get this - when you reopen a file after it has decided to shut down, it says that there is a recovered work file and asks if you want to open it and recover it. If you say "yes" the program shuts down again, over and over and over. It is so unstable that it can't hold up to the tasks it claims to be performing with its features, such as layers, measurements, inserting photos, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Carl Frye

smart draw 101

Used daily for free trial
Reviewed 2019-07-18
Review Source: Capterra

I am able to organize,plan,and create forms,documents for my ministry,and hobby,and it makes it so much easier to do.smart draw is a great starter for anyone that has a hobby.or likes to keep track of activities.

Pros
This software not only helps you draw but has other activities you can plan,organize any kind of project you want to build.I got the free trial and it is great.it is good as a starter for a first timer that desires to create activities for work,school,club,organization.

Cons
the free trial is limited,but it is worth learning the basics of creating document,forms,and lots of projects that you are going.

Response from SmartDraw


Hi Carl,

Thank you for the positive review. Good to hear you are getting so much use out of the software. If you need anything from us at all, please let us know.

International: +1 858 225 3300
US: 800-768-3729 / 858-225-3300
email: support@smartdraw.com

-Chris

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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christopher hawthorne

Ease of use as a trial

Used daily for free trial
Reviewed 2019-12-03
Review Source: Capterra

Product was pretty good to use as a beginner. Not over stuffed with functions. But those functions you may want

Pros
Program was a little easier to use then some other programs. Wasnt overly difficult

Cons
Not as good features that other programs offer. expecially if your a advance person in design

Response from SmartDraw


Hello Christopher,
Thank you for the positive feedback. We are constantly adding new features to SmartDraw and love to hear new suggestions. If there is a feature you would like to see, please let us know and we can add it to the software.
-Chris
US: 800-768-3729 or 858-225-3300
International: +1 858 225 3300
email: support@smartdraw.com

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Anonymous

SmartPurchase

Used weekly for 2+ years
Reviewed 2020-02-06
Review Source: Capterra

SmartDraw helps visualize complex concepts in an accessible way.

Pros
Powerful but easy to use platform with numerous applications across industries.

Cons
Complexity - which is a factor of how robust the software is, so it’s not really a criticism.

Response from SmartDraw


Thank you very much for the positive words. If we can help in any way, please do reach out to us. We do not charge for phone or email support.
Thank you,
Chris
support@smartdraw.com
858-225-3300

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Offers Easy to Use Templates with Professional Looking Results

Used occasionally for free trial
Reviewed 2019-11-20
Review Source: Capterra

This is a program that allows the easy and quick development of charts and graphs that can be incorporated into our client proposals.

Pros
The software offers a great assortment of templates, including charts and graphs, that I quickly develop and use for client proposals. The results are always sharp and professional looking.

Cons
The only drawback is that the software works with my Windows Desktop computer but I can not use the software on my Mac.

Response from SmartDraw


Hello,
Thank you for the positive feedback. If it helps, we do offer an online version of SmartDraw that can be accessed from your Mac. If you log in to the downloaded version and the online version using the same email address, you can share and work on drawings between the two. Purchasing a Windows download includes one year of free access to the online version. Please let us know if we can help in any way.
-Chris
US: 800-768-3729 or 858-225-3300
International: +1 858 225 3300
email: support@smartdraw.com

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Janelle Dauenhauer

Great for Creating Sitemaps and Workflows

Used weekly for less than 6 months
Reviewed 2020-02-04
Review Source: Capterra

Smartdraw has made it easy for me to map out a future website and landing pages. Will use it again and again.

Pros
Intuitive for the most part. No training necessary. Easy to move section around to redirect workflow. Can insert photos and hyperlinks and tables, change colors and the shape of boxes.

Cons
Couldn't figure out how to take an existing workflow and flip it from a vertical format to a horizontal format. Free version was worthless.

Response from SmartDraw


Hi Janelle,

Thank you for the positive feedback. Glad to hear you were able to get started quickly and easily. Unfortunately, we do not have a feature as of now to flip a workflow from horizontal to vertical, but I will pass that feedback along to our development team.

Anything more, please let us know.

Thank you,
Chris

support@smartdraw.com
800-768-3729
+1 858 225 3300

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Anonymous

Great platform for simple submittal drawings.

Used weekly for 1-2 years
Reviewed 2018-01-10
Review Source: Capterra

If you are trying to do small professional projects, or simply create a blueprint of you home, SmartDraw's ease of use and robust set of options make it the smart choice over competitors.

Pros
Where this software really shines for our business is its ease of use for submittal drawings when bidding and creating contracts for jobs. It allows us to empower our salesmen to create their own submittals without the expense or training needed for some of the more "professional" suites. This means for smaller projects we do not need to tie up our senior estimators, leaving their time free and better spent with CAD. What this means is that for job cost, we are able to use lower wage employees to perform simpler tasks and not eat into the margins of a job from utilizing higher paid engineers.

Cons
It can be a bit finicky in trying to get it to do exactly what you want it to do. Its ease of use sometimes means that you are fighting those very elements that make it easy to make it do what you want it to do. Snap to grids and the like, while toggle-able, provide an annoyance when they should "just work".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nicky Tong

Basic floor plans but easy to use

Used daily for 6-12 months
Reviewed 2019-04-25
Review Source: Capterra

I've used other floor planners and this one is definitely the easiest to use at a great price.

Pros
It's very easy to draw up a basic house floor plan.

Cons
Limited symbol options specific to interior design. If you use too many JPEG images within the file the system struggles to convert to PDF. (which isn't the case with my other design software). Often glitches when opening files and/or is very slow to open existing documents.

Response from SmartDraw


Hi Nicky,

Thank you for the positive review and for the feedback. I'll pass the review along to our development team, so we can take a look at the PDF export and file opening issues you mentioned. If you reply back to me, or contact our support using the below info, we can further investigate and help. If there is any other way we can be of assistance, please do not hesitate to reach out to us.

International: +1 858 225 3300
US: 800-768-3729
email: support@smartdraw.com

-Chris

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Tania Tamara Ordaz

I love doing flow charts, timelines, mind maps, decision trees and other visual presentations.

Used daily for 2+ years
Reviewed 2018-06-07
Review Source: Capterra

Pros
With SmartDraw, I can create visual documents in an easy way, in addition to streamline the work, smartDraw has templates that come with a library of shapes and symbols, which I can use with just drag them to the worksheet. I can add textures and photos to further improve the document.

Cons
-Consume abundant resources, and its installation is so slow that it becomes tedious waiting until fully charged.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Gulshan Kalra

Powerful tool for designing software

Used daily for 2+ years
Reviewed 2019-03-25
Review Source: Capterra

Over-all experience as per my requirements is good and doing my work done easily and fast.

Pros
Very easy to draw flowcharts. Easily import and export visio. Available at cheap price and can easily replace visio i believe which is much costlier. One can use its rich library of colours. Templates help alot to quickly built mocks.

Cons
When I used i didn't find multiple user facility.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Teresita Herradura

First time I used to submit a drawing for my business and it took me no time to complete my drawing.

Used occasionally for 2+ years
Reviewed 2018-07-25
Review Source: Capterra

It saved me a lot of money by not hiring an architect to draw the set up of my restaurant which was one of the first steps to get an approval.

Pros
Easy to navigate and ease of use. It took me a few clicks and I was able to find all kinds of things I needed to work on my projects. One of the requirements for my business was to submit a blueprint and I was told I need an Architect for that but I was also told that if I can draw and provide details in my drawings, it will be accepted so I purchased SmartDraw although I have no knowledge how to use it. It was easy...really.

Cons
It didn't have some of the drawings I needed so I have to improvise. This took me a little time come up with the desired drawing of object I needed; but it still worked.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Oscar Taboro

Great for new users to computer aided designs.

Used occasionally for 2+ years
Reviewed 2018-06-28
Review Source: Capterra

Pros
I tried Smartdraw for the first time in 2016 and I was impressed by the ease of use ; I understood the major workings around this program in a matter of days.I have used Smart draw for Gantt style charting , simple drawings ,including floor drawings when I moved to my new home a while back. Smartdraw provides users with a variety of modules ,making it a program which can be leveraged by different professionals in different career fields.

Cons
Smartdraw doesn't allow for remote collaboration like what I have come to expect from months of recently embracing Lucidchart. I have also found out that when creating Gantt charts with this program , I am limited in the number of coloumns I am allowed to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Wojciech Korsak

I use SmartDraw to prepare visual documents in management area

Used weekly for 2+ years
Reviewed 2018-02-16
Review Source: Capterra

communication support and good way to share knowledge with others

Pros
SmartDraw has tons of images to support visual documentation. It's great way to share knowledge with others using this solution. I use SmartDraw to create: process maps, easy mindmaps, data flows and creative mix of ideas. Sometimes there is good opportunity to export document as image file and put to MS Excel and add contextual values to present bigger picture of business in easy to understand way (complex but easy to see relations).

Cons
I'd like to see more options in mindmapping area, to be able to manage task information in advanced way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Arcadio Suarez

It is the special program for the realization of flow diagrams, with a large number of cliparts

Used weekly for less than 6 months
Reviewed 2018-03-30
Review Source: Capterra

Pros
SmartDraw comes with many types of templates that include flow charts, bar graphs and charts. If you do not find a template that you like, you can create a customized template that suits your project, Photos, and images. Add photos and images to the document with the import to lump sum, copy and paste the commands. You can also import images and photos from your digital camera, and then manipulate them inside SmartDraw until you have the effect you want. Each template comes with a library of shapes and symbols, to use these shapes and symbols, simply drag them to your worksheet and place them where you want. You can add textures and photos to further improve the document. It works well with programs such as Microsoft Office, Visio, Microsoft Project, SharePoint, and PowerPoint. And so you can export the mind map to any of these programs to be able to share. You can export the file with just one click of your mouse. The following graphics formats available to you: JPEG, PNG, BMP, TIFF, and GIF. Export the file to the web or send it anywhere in the world

Cons
It consumes abundant resources if your machine is slow it can become tedious to work, besides its installation is slow

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Cesar A Siso L

Create simple and complex workflows and diagrams

Used daily for 6-12 months
Reviewed 2018-06-14
Review Source: Capterra

Pros
The interphase is awesome, and you have no limits using this software you can a simple diagram showing a workflow or you can do a complex net design for established a network in an office building, you can even design plans of houses or do 3D models for engineering processes.

Cons
It is really expensive, if your are going to buy it be sure of spend that amount of monet in one software, the best option is use the online version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Rickell Muir

SmartDraw makes it easier than any other app to quickly create professional-quality diagrams.

Used daily for 6-12 months
Reviewed 2018-04-23
Review Source: Capterra

Pros
Helpful Smart Panel feature. Good integration options. It is very Easy to use. It has a desktop and online version that allows you to work in any place, it is very useful. Smart Draw is a very complete application for all types of diagrams that you need.

Cons
Weak collaboration features. It is very expensive you asked me. The speed of the online version sometimes fluctuates negatively.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Steve Clarkson

Smartdraw is a truly fantastic product

Used weekly for 2+ years
Reviewed 2019-01-25
Review Source: Capterra

Pros
There are lots of templates to start with, which makes it a lot easier to get started with this software. I like the integration with popular tools such as Trello and Jira. I also like the easy export to PDF. It's a great feature I use a lot.

Cons
There's definitely a learning curve before one can confidently use this software. I often find that zooming in doesn't work as smoothly as I'd expect.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Joely Rhodes

Smart draw is very user friendly, i am able to show others how to do the basics really easily.

Used weekly for 2+ years
Reviewed 2018-01-18
Review Source: Capterra

Pros
Ease of manipulation of floor plans, handy clip arts. User friendly, can move groups of objects together. 3D modeling is something we rarely use, but it was easy to learn to do.

Cons
I don't care for the cloud based option and it seems like this is what it is migrating to. I prefer to save copies to my hard drive. I was unable to open previous files unless I upgraded software as well. That isn't right.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anne Wong

Love the mind mapping feature!

Reviewed 2011-12-29
Review Source: GetApp

I've been using SmartDraw for about two months as a tool to help manage my projects. What I love about SmartDraw is the Mind Mapping feature, which allows me to create tasks in a visually friendly way that mimics brainstorming. It's been very helpful to me when starting out a project. I also really like the way we can add owners to each task in the same view. And the best part is, the information will get transferred to a Gantt chart or a timeline with the click of a button. Once you've filled in the details, you can push the information to a powerpoint slide to share with key stakeholders, again, with just a click of a button. There are many more features within SmartDraw that I am intrigued about but haven't had the opportunity to explore yet. I plan on playing with SmartDraw more once my current projects slow down.

Pros
Well organized and very easy to move data to other Microsoft Office applications (including Microsoft Project) or Adobe .pdf. There are also some great graphics and geographic maps in the library for use with presentations, flyers, floorplans, etc.

Cons
In the Gantt chart, there is a limited number of columns that can be used.

Rating breakdown

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Renea Hanks

So Glad I Discovered Smart Draw!

Used daily for free trial
Reviewed 2018-06-24
Review Source: Capterra

The ability to create powerful, moving charts and mind maps.

Pros
My absolute favorite thing about SmartDraw is the simple drag and drop to build out anything from mind maps to flowcharts and more. An especially good investment for anyone needing to make their ideas clear and points understood in a powerful way.

Cons
The design of the dashboard could be better. It is a bit boring for all that it does. The layout would be better if I had the whole screen and the options to drag and drop were at the top.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Glenn Coarson

Worst program I have ever bought!

Used occasionally for 1-2 years
Reviewed 2019-10-27
Review Source: Capterra

Tried to draw floor plan for a house we are building, took FOREVER to get a plan together. Don't waste your money, I should have asked for a refund.

Pros
Relatively inexpensive, somewhat easy use

Cons
Lost count...tried using SmartDraw to create a floor plan for a house we are building and so far have a list of about 2-3 dozen issues and it keeps growing. I have encountered each issue multiple times on different computers with different operating systems so I know it is the program. Issues range from minor issues like I try to expand walls or measure lines with a click and drag of a mouse and the wall or measure lines jumps from 3 foot in length to 45 foot in length or longer or I try to copy and paste a door and a wall gets pasted to major and the most frustrating issues like locking up every 10 - 15 minutes or after a I save a file then reopen it later, doors and windows have moved, room measure lines in some places have moved (even locking objects does not fix this). They sent me an updated version, but it did not help. Then they wanted me to disable user account controls even though it could cause security issues because they know it creates a lot of false positives, nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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