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SmartDraw Reviews

Reviews summary

Pros

This software has so many awesome templates that helped me desing what I wanted to do with my yard. It made layout a snap and was a pleasure to work with.

Anonymous Reviewer

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An especially good investment for anyone needing to make their ideas clear and points understood in a powerful way.

Renea H.

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I also like the easy export to PDF. It's a great feature I use a lot.

Steve C.

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Cons

A program that is incredibly complicated to understand. They attempt to simplify the architecture process but it is miserably complicated and lacks an intuitive interface.

Mike A.

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Consume abundant resources, and its installation is so slow that it becomes tedious waiting until fully charged.

Tania Tamara O.

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It has been a disappointing waste of time and money.

Diana M.

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Overall rating

4.1

(82)

5

4

3

2

1

35

31

8

1

7

80%
positive reviews
84%
would recommend this app

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82 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great tool for business analyst activities

Reviewed 2 years ago
Pros

Can create your mind maps and complex flowchart of any kind with ease. Using it on office desktop and well integrated with Microsoft office suit. Also compatible with google docs which is very helpful

Cons

So i didn't find anything and i will strongly recommend this for pm and business analyst activities.

Vendor response

Hi Rohit, Thank you for taking the time to write a review, I'm happy to hear SmartDraw worked well for you. If you need anything, please do not hesitate to reach out. US: 800-768-3729 International: +1 858 225 3300 email: support@smartdraw.com -Chris

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SmartDraw a powerful tool for diagramming, drawing, layout and more.

Reviewed 3 years ago

It is perfect for drawing projects, has a wide range of templates that make it easier for you to work and all the types of diagrams you need (at least it is for my IT area), it has a desktop and online version that allows you to work in any place, it is very useful.

Pros

SmartDraw is a very complete plication for all types of diagrams that you need, has great virtues with respect to Visio that can be considered the number one in the market or at least used, when you need to diagram a project from the basic algorithm to the more complex gantt diagrams , this tool is very useful, it makes you much easier in work (in my experience much easier to use than Visio) the connection between diagrams is simpler, since finishing a diagram makes it much easier to do the following, has a wide range of options and templates that help you in the creation process, contributing to the development of diagrams for systems that you are going to develop, a very useful tool for projects where you need to correctly capture what you want to develop, use it, try it for yourself.

Cons

Its main against is the price, the full version is very expensive although it allows you to enjoy the desktop version and its cost is very high, I think you should download it to compete more in the market. The speed of the online version sometimes fluctuates negatively, it is a mistake that must be corrected.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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Dedicated Software for Charts, Diagrams and Mind Maps

Reviewed a month ago

SmartDraw is the first chart making software I used and I used it for almost all my chart/ diagram requirements for a long time. Though I used this for creating mind-maps most of the time, it did contain all the tools one would require for any type of chart. The software does need some getting used to but once you're familiar with it, it does save a lot of time. If you're not used to a dedicated chartmaker, give this one a try. You'll never go back to manually drawing flowcharts, mind maps or hierarchies.

Pros

SmartDraw comes with a large number of templates that are customizable. You'll rarely have to build a chart from scratch with those. The software also consists of almost all the tools one would need to make a chart.

Cons

Using of the software does need a bit getting used to and the workspace is not the most state-of-the-art for this software category.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Unstable and Quirky - Danger - Lost Work Zone

Reviewed 3 years ago

The only benefit I have received is when I quickly print what I am working on, so that this horribly unstable and unpredictable program will not just lose it and delete even saved work from its memory. When you want to make certain measurements, you will never be able to do so, because it only allows "anchored" points to be measured - not the item or space you wish to measure. It is impossible to scale down their furniture selections/templates because they have it set to scale down the width, when all you want to change is the length. It has been a disappointing waste of time and money.

Pros

I has little to say for Pros: because it is just as easy to draw boxes without having this program. I learned every feature and applied all of the program's features. It is likely that you could get a beginning design to give to someone, as a simple floor plan, if that is what you need. But be sure to print it to preserve your work after each little change.

Cons

Customer service is practically nil and there is no "help" or troubleshooting. If you try to contact them for support, you have to wait and see if they will send you an email the next day - and they usually won't. If you get the email, it does not remotely address the trouble or offer to talk you through it if their "solution" or instruction is not on point. Really disappointing. There is no auto...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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smart draw 101

Reviewed 2 years ago

I am able to organize,plan,and create forms,documents for my ministry,and hobby,and it makes it so much easier to do.smart draw is a great starter for anyone that has a hobby.or likes to keep track of activities.

Pros

This software not only helps you draw but has other activities you can plan,organize any kind of project you want to build.I got the free trial and it is great.it is good as a starter for a first timer that desires to create activities for work,school,club,organization.

Cons

the free trial is limited,but it is worth learning the basics of creating document,forms,and lots of projects that you are going.

Vendor response

Hi Carl, Thank you for the positive review. Good to hear you are getting so much use out of the software. If you need anything from us at all, please let us know. International: +1 858 225 3300 US: 800-768-3729 / 858-225-3300 email: support@smartdraw.com -Chris

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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too slow

Reviewed 3 months ago

An inexpensive but fantastic software for both network diagrams and any other business and other needs. Cheap but very good.

Pros

I' using SmartDraw for many years and my opinion is the same :An inexpensive but fantastic software for both network diagrams and any other business and other needs. Cheap but very good.

Cons

I installed the 2020 version a couple of months ago but opening old files was particularly slow. I tried completely uninstalling the software and reinstalling it but didn't notice any improvements. I spoke to other users of different company and they confirmed the same opinion.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Good and Bad

Reviewed a year ago

Project management and organization development.

Pros

I liked the price and the easy project management Tool Set.

Cons

Newer version does not allow import of Excel or Text files to build org charts. This is a show stopper for me!

Vendor response

Hi Barry, Thank you for the feedback. The Excel and text file import still exist for org charts. Whether you are using the online or downloaded version of SmartDraw, they are located in the SmartPanel on the left once you have opened an org chart. Hopefully this helps. If you require more, please let us know. Thank you, Chris support@smartdraw.com 858 225 3300

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Create simple and complex workflows and diagrams

Reviewed 3 years ago
Pros

The interphase is awesome, and you have no limits using this software you can a simple diagram showing a workflow or you can do a complex net design for established a network in an office building, you can even design plans of houses or do 3D models for engineering processes.

Cons

It is really expensive, if your are going to buy it be sure of spend that amount of monet in one software, the best option is use the online version.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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So Glad I Discovered Smart Draw!

Reviewed 3 years ago

The ability to create powerful, moving charts and mind maps.

Pros

My absolute favorite thing about SmartDraw is the simple drag and drop to build out anything from mind maps to flowcharts and more. An especially good investment for anyone needing to make their ideas clear and points understood in a powerful way.

Cons

The design of the dashboard could be better. It is a bit boring for all that it does. The layout would be better if I had the whole screen and the options to drag and drop were at the top.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Smartdraw for Warehouse Planning

Reviewed 7 months ago

Smartdraw has made it a lot easier to plan out a new warehouse layout to scale. It is a very helpful tool. There are tons of presets for racking, shelves forklifts, pallets. You name it, this software has it.

Pros

Software is easy to use. The thing I like most about it is that the software run online, all you need is an internet browser and you can access the software. Your projects are also all saved online, you can access your software and files from any computer with an internet connection.

Cons

I don't like that when I hit ctrl and zoom with my mouse it uses the browsers zoom function instead of just zooming within the software window. It drives me nuts. There should be an easier way to zoom in and out than clicking the slider and manually zooming.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great platform for simple submittal drawings.

Reviewed 3 years ago

If you are trying to do small professional projects, or simply create a blueprint of you home, SmartDraw's ease of use and robust set of options make it the smart choice over competitors.

Pros

Where this software really shines for our business is its ease of use for submittal drawings when bidding and creating contracts for jobs. It allows us to empower our salesmen to create their own submittals without the expense or training needed for some of the more "professional" suites. This means for smaller projects we do not need to tie up our senior estimators, leaving their time free and better spent with CAD. What this means is that for job cost, we are able to use lower wage employees to perform simpler tasks and not eat into the margins of a job from utilizing higher paid engineers.

Cons

It can be a bit finicky in trying to get it to do exactly what you want it to do. Its ease of use sometimes means that you are fighting those very elements that make it easy to make it do what you want it to do. Snap to grids and the like, while toggle-able, provide an annoyance when they should "just work".

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Basic floor plans but easy to use

Reviewed 2 years ago

I've used other floor planners and this one is definitely the easiest to use at a great price.

Pros

It's very easy to draw up a basic house floor plan.

Cons

Limited symbol options specific to interior design. If you use too many JPEG images within the file the system struggles to convert to PDF. (which isn't the case with my other design software). Often glitches when opening files and/or is very slow to open existing documents.

Vendor response

Hi Nicky, Thank you for the positive review and for the feedback. I'll pass the review along to our development team, so we can take a look at the PDF export and file opening issues you mentioned. If you reply back to me, or contact our support using the below info, we can further investigate and help. If there is any other way we can be of assistance, please do not hesitate to reach out to us. International: +1 858 225 3300 US: 800-768-3729 email: support@smartdraw.com -Chris

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend3/10

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Payment Plan a deterrent

Reviewed a year ago

Many of our processes were formalized using Smartdraw, unfortunately we have since moved on.

Pros

Great software for flow charts and process maps. Used extensively for 3 years under a one time license.

Cons

Was only available for Windows at time of last use, since then it has moved to a subscription, web-based platform which is a significant cost considering other better-value or free softwares that can do the same.

Vendor response

Hi Simon, Thank you for the feedback. If it helps, we do still offer SmartDraw for Windows, which is a one time payment with no required ongoing fees in order to use it. That can be found here: https://www.smartdraw.com/buy/ or by visiting smartdraw.com and clicking Buy in the top right. Anything more, please let us know. Thank you, Chris support@smartdraw.com 800-768-3729 +1 858 225 3300

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I love doing flow charts, timelines, mind maps, decision trees and other visual presentations.

Reviewed 3 years ago
Pros

With SmartDraw, I can create visual documents in an easy way, in addition to streamline the work, smartDraw has templates that come with a library of shapes and symbols, which I can use with just drag them to the worksheet. I can add textures and photos to further improve the document.

Cons

-Consume abundant resources, and its installation is so slow that it becomes tedious waiting until fully charged.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Powerful tool for designing software

Reviewed 2 years ago

Over-all experience as per my requirements is good and doing my work done easily and fast.

Pros

Very easy to draw flowcharts. Easily import and export visio. Available at cheap price and can easily replace visio i believe which is much costlier. One can use its rich library of colours. Templates help alot to quickly built mocks.

Cons

When I used i didn't find multiple user facility.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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First time I used to submit a drawing for my business and it took me no time to complete my drawing.

Reviewed 3 years ago

It saved me a lot of money by not hiring an architect to draw the set up of my restaurant which was one of the first steps to get an approval.

Pros

Easy to navigate and ease of use. It took me a few clicks and I was able to find all kinds of things I needed to work on my projects. One of the requirements for my business was to submit a blueprint and I was told I need an Architect for that but I was also told that if I can draw and provide details in my drawings, it will be accepted so I purchased SmartDraw although I have no knowledge how to use it. It was easy...really.

Cons

It didn't have some of the drawings I needed so I have to improvise. This took me a little time come up with the desired drawing of object I needed; but it still worked.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for new users to computer aided designs.

Reviewed 3 years ago
Pros

I tried Smartdraw for the first time in 2016 and I was impressed by the ease of use ; I understood the major workings around this program in a matter of days.I have used Smart draw for Gantt style charting , simple drawings ,including floor drawings when I moved to my new home a while back. Smartdraw provides users with a variety of modules ,making it a program which can be leveraged by different professionals in different career fields.

Cons

Smartdraw doesn't allow for remote collaboration like what I have come to expect from months of recently embracing Lucidchart. I have also found out that when creating Gantt charts with this program , I am limited in the number of coloumns I am allowed to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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I use SmartDraw to prepare visual documents in management area

Reviewed 3 years ago

communication support and good way to share knowledge with others

Pros

SmartDraw has tons of images to support visual documentation. It's great way to share knowledge with others using this solution. I use SmartDraw to create: process maps, easy mindmaps, data flows and creative mix of ideas. Sometimes there is good opportunity to export document as image file and put to MS Excel and add contextual values to present bigger picture of business in easy to understand way (complex but easy to see relations).

Cons

I'd like to see more options in mindmapping area, to be able to manage task information in advanced way.

Overall Rating
  • Value for money
  • Ease of use
  • Features
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It is the special program for the realization of flow diagrams, with a large number of cliparts

Reviewed 3 years ago
Pros

SmartDraw comes with many types of templates that include flow charts, bar graphs and charts. If you do not find a template that you like, you can create a customized template that suits your project, Photos, and images. Add photos and images to the document with the import to lump sum, copy and paste the commands. You can also import images and photos from your digital camera, and then manipulate...

Cons

It consumes abundant resources if your machine is slow it can become tedious to work, besides its installation is slow

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SmartDraw - Not quite a Visio replacement-- but pretty close

Reviewed 8 months ago

SmartDraw is great if starting from scratch to create drawing ( both simple & complex). If documents need to be traded with users who are using Visio, there will be issues-- especially if drawings need to be updated or converted across several users. It has most of the power of Visio with some added discovery things so if one is starting without the requirement of Visio integration, its a solid, but pricy tool.

Pros

Lots of examples and help videos Enterprise discovery tools are great but expensive

Cons

Stated the Enterprise version would import Visio but it is not a 100% conversion to SmartDraw format so that the properties of the Visio document carry thru in the same way with the same functionality. *) Layers don't really stay intact. *) Significant amount of the custom formatting gets lost. *) Support and 'help' is primarily from static Web Videos. While they may provide some help, there is not much detail about what steps to take when things DO NOT work -- so one needs to call in and request support. No exactly the fastest turnaround.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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A Review of SmartDraw

Reviewed a year ago

I have had only positive experiences with the use of Smart Draw

Pros

Smart Draw is relatively easy to use. It has all the various kinds of charts and graphs on its website you can imagine.

Cons

Smart Draw does not have any negative features. I used it to teach Quality Improvement concepts. It was great!

Vendor response

Hi Karen, Thank you for the positive review. Glad to hear SmartDraw is working well for you. If we can help in any way, please let us know. We offer free phone and email support should anything be needed. Thank you, Chris support@smartdraw.com 858-225-3300

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Frustratingly buggy, and bad tech support.

Reviewed 5 days ago

Easily the most frustrating software that I have to use. I am unfortunately not aware of any other options in that price range that have the simplicity of interface and the features I need. This software would be great if it worked and if customer support wasn't abysmal.

Pros

The interface would be great if it worked. At the price, it would be a great value, if it worked.

Cons

1. Many, many bugs. In particular, things often move when they shouldn't, and saving your work never works like you expect it to. In particular, if you save a project, via the "save" button, then "save as" another file, the work that was "saved" on the original is lost. They refuse to acknowledge this bug, but, over the phone, they did explain to me how to use templates, which gives a decent workaround...

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Ease of use as a trial

Reviewed a year ago

Product was pretty good to use as a beginner. Not over stuffed with functions. But those functions you may want

Pros

Program was a little easier to use then some other programs. Wasnt overly difficult

Cons

Not as good features that other programs offer. expecially if your a advance person in design

Vendor response

Hello Christopher, Thank you for the positive feedback. We are constantly adding new features to SmartDraw and love to hear new suggestions. If there is a feature you would like to see, please let us know and we can add it to the software. -Chris US: 800-768-3729 or 858-225-3300 International: +1 858 225 3300 email: support@smartdraw.com

Overall Rating
  • Value for money
  • Ease of use
  • Features
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SmartDraw makes it easier than any other app to quickly create professional-quality diagrams.

Reviewed 3 years ago
Pros

Helpful Smart Panel feature. Good integration options. It is very Easy to use. It has a desktop and online version that allows you to work in any place, it is very useful. Smart Draw is a very complete application for all types of diagrams that you need.

Cons

Weak collaboration features. It is very expensive you asked me. The speed of the online version sometimes fluctuates negatively.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SmartPurchase

Reviewed a year ago

SmartDraw helps visualize complex concepts in an accessible way.

Pros

Powerful but easy to use platform with numerous applications across industries.

Cons

Complexity - which is a factor of how robust the software is, so it’s not really a criticism.

Vendor response

Thank you very much for the positive words. If we can help in any way, please do reach out to us. We do not charge for phone or email support. Thank you, Chris support@smartdraw.com 858-225-3300

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