Weave Pricing

The texting feature and the beta test bulk email feature.

I wish the bulk email feature was more adaptable, for types of services as well as age and gender. For example, I could email all overdue hygiene patients, or specials to only certain groups of patients rather than by age and gender only.

We wanted a better way to connect with customers rather than using personal cell phones for messaging. We also wanted to capture the calls we missed when phone line was tied up. I found out about weave from my dentist who messages reminders for appointments, etc. I thought it would be a great way for us to message customers who have appts for warranty. I like the fact that a caller can choose to text a message to our office number. I have made sales on just text alone. Now with the added feature of adding pictures Weave is that much better for us. Now with the Covid19 precautions, we can share pictures of products or problems that need repaired , answer questions remotely without exposing either party

I think the developers have been great with constantly improving the product. The ability to add pictures was very helpful. The only drawback I've seen so far is that I get logged out both on my phone and on my computer, so sometimes I forget to log back in and miss messages coming across. Fortunately we have several staff that moniter the weave so they come ask if I saw my customers message.

Weave doed so much. It allows us to do most everything under one vendor and they are always adding new features!

Cost, very expensive for phones. Which it was more affordable.

We love the mobile app, two-way texting, call recording and automated review system. Overall, we are very happy with Weave.

The support is seriously lacking. I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave. No one at Weave's support was able to help with this problem and they eventually gave up. Some add-on features are too expensive. Fax should be available for much less than $50 per month. The dashboard metrics add-on would be great but it's overpriced.

Makes it easy to ask a patient for a review, allowing them to choose between Google and Facebook.

It would be nice if the software had the ability to connect to Healthgrades or even Yelp, or perhaps even communicate back to us when a review is left for the practice on the lesser common review platforms, like BirdEye did.

It is so easy to use the app and the desktop pop-up. I love the ease of dragging and dropping a file to fax it to someone. There is so much in Weave that we haven't used all of it yet.

The cost. It seems really expensive, however, we do have phone lines and the software. I think that as Weave continues to develop features it gets closer to worth the cost.

We use weave all day long. Love the text feature. Love the text to pay feature. Love that it is linked to our EHR system. Love the recall reminders feature.

Here is my one concern. My office is growing and I want to add phone lines. I have been told that we have to lease the phones which will be quite expensive in the long run. There is not an option to purchase and no end to the lease fee? We have been using Weave for 4 or 5 years and really do not want to switch, but this might be the difference between keeping Weave or not.

Fully integrates practice communication

A bit pricey, but I would characterize it as valuable rather than expensive

We currently love how easily, the product is able to integrate with our software.

The Cost of adding any new features. It becomes a little too much.

Integrates well with Eaglesoft. Meets our needs for what we are targeting to out patients.

Cannot block off the schedule in Eaglesoft remotely, leading to confusion and multiple scheduled appointments for the same time slot, during off hours by employees

Decent complex system for good value, although there are some limits on what you can expect - especially when having to rely on support to set up some features, sometimes the hardest part is explaining to support how a PBX should function

Too much reliance on customer support. Any support agent that you can actually talk to is basically reading from the same "how to" guide on their website, so if you are a computer idiot they are very helpful. However if you've ever worked with a PBX or IP system before, you will know more than they do, and it is very frustrating to go through them to activate and change certain features - especially when they break something while trying to fix something else.

Overall the features and product are promising and useful for client communication. It's extremely helpful to have a text messaging and phone system for client management.

The price is extremely high and much higher than their competitors. If the product was reliable and customer support was better it would still be high but when the product is unreliable and customer service is completely unresponsive the cost is prohibitive.

The tremendous value, basically the same price as our old phone service provider. The weave team is constantly offering new features as well.

It's hard to keep up with all the new features and keep the team trained on the new updates.

A few years back, Weave functioned well. The integration with Dentrix was a wonderful tool for the staff to have.

Fast forward to the last year. Weave has been unable to keep up with the growth of our company. We spend more and more time trying in vain to reach customer support to fix their random issues. Hold buttons not working in a one of 3 offices, call quality is in and out, and somehow they have managed to break our call routing that has been in place for the last year. Not to mention recall scheduling reminders going out to already scheduled patients and the reminder data getting mixed up between the offices.

Weave VOIP phone system is like having another partner for a team member! The texting function and app makes patient communication so much easier!

There is an increase in cost for a phone system.

This product is awesome. I love the control it gives me in and out of the office. I can really see where patients come from.

Price? It's really not too bad. They other products are more expensive

Being able to send texts directly to patient and customer cell phones for appointment confirmations and customer alerts. Ability to have the program on your phone and being able to see work related documents/situations remotely.

Expensive to have on multiple computers. When the program the crashes, the phones crash too but this has only happened twice in the past year.

The team chat, a way to communicate to my employees downstairs.

Customer is hard to get ahold of some times for the price you pay.

The ability to text patients, answer calls remotely, communicate within our practice with staff members.

The additional cost with a third party to use the pay system.

The caller ID is great. Also the mobile app is extremely helpful.

The back button or home button. Feels like with every new feature there's a price increase.

The features they say will work sound great. If it did work, I would be happy. The price is great.

We have had many issues since we started. 1. Transition of the phone number (I had no phone line for 6 hours!) do to a mistake they did. 2. They did not ensure the phone system was properly connected to Modernizing Medicine EHR software, which is the reason I switched to them. It has been a month and it still doesn't work. 3. Customer Support does not respond even during the onboarding process. I can't imagine what it will be like later. There is many other issues. These are the top 3.

You can view your schedule from the app on your phone and you can reply to patients using this technology.

Whenever an issue comes up where you need to contact customer service i.e. when get weave is not syncing with the practice management software, there is no one that can take your call. When you request a callback via email, no one responds.

Weave does so many different things that I use to use several different software systems to accomplish.

Well, like anything else - it could be cheaper!

I love how easy the product is to use and navigate between patients.

The cost of the product is the only thing I like least.