Please contact Weave directly for pricing information.
16 reviewers had the following to say about Weave's pricing:
Pros
The tremendous value, basically the same price as our old phone service provider. The weave team is constantly offering new features as well.
Cons
It's hard to keep up with all the new features and keep the team trained on the new updates.
Rating breakdown
Likelihood to recommend: 9/10
I love that I can see at home per on the road when I need to come to work
Pros
This product is awesome. I love the control it gives me in and out of the office. I can really see where patients come from.
Cons
Price? It's really not too bad. They other products are more expensive
Rating breakdown
Likelihood to recommend: 10/10
Pros
It is so easy to use the app and the desktop pop-up. I love the ease of dragging and dropping a file to fax it to someone. There is so much in Weave that we haven't used all of it yet.
Cons
The cost. It seems really expensive, however, we do have phone lines and the software. I think that as Weave continues to develop features it gets closer to worth the cost.
Rating breakdown
Likelihood to recommend: 10/10
It's been great.
Pros
The caller ID is great. Also the mobile app is extremely helpful.
Cons
The back button or home button. Feels like with every new feature there's a price increase.
Rating breakdown
Likelihood to recommend: 9/10
At this time, Weave does not have a benefit for the price. Between 3 offices we are not able to use our central data base as Weave just doesn't work with it. The problems out weight the benefits completely.
Pros
A few years back, Weave functioned well. The integration with Dentrix was a wonderful tool for the staff to have.
Cons
Fast forward to the last year. Weave has been unable to keep up with the growth of our company. We spend more and more time trying in vain to reach customer support to fix their random issues. Hold buttons not working in a one of 3 offices, call quality is in and out, and somehow they have managed to break our call routing that has been in place for the last year. Not to mention recall scheduling reminders going out to already scheduled patients and the reminder data getting mixed up between the offices.
Rating breakdown
Likelihood to recommend: 0/10
Weave has reduced holes in the schedule. The cost of the product pays for itself.
Pros
Integrates well with Eaglesoft. Meets our needs for what we are targeting to out patients.
Cons
Cannot block off the schedule in Eaglesoft remotely, leading to confusion and multiple scheduled appointments for the same time slot, during off hours by employees
Rating breakdown
Likelihood to recommend: 10/10
We are able to better assist our patients.
Pros
The ability to text patients, answer calls remotely, communicate within our practice with staff members.
Cons
The additional cost with a third party to use the pay system.
Rating breakdown
Likelihood to recommend: 10/10
We use Weave in our office on a daily basis and we absolutely love it. I don't know what we would do without it at this point.
Pros
I love how easy the product is to use and navigate between patients.
Cons
The cost of the product is the only thing I like least.
Rating breakdown
Likelihood to recommend: 10/10
Overall very useful product
Pros
I like that I have one company that can do phones, patient communication, in office communitcation, etc.
Cons
It has been a little glitchy with signing out spontaneously. It is also expensive.
Rating breakdown
Likelihood to recommend: 9/10
very bad-they may be 1/2 the cost but your phones will only work 1/3 of the time
Pros
there are no pros
Cons
In three weeks our phones have been out 5 times! The features will not work and the customer support is horrible. They even told us to buy new phones!
Rating breakdown
Likelihood to recommend: 0/10
Overall we are fairly satisfied, we thought it had more features as far as marketing campaigns like our previous system, for being more expensive, i guess we assumed you would have those features: patient education, seasonal info like a newsletter..
Pros
The texting feature and the beta test bulk email feature.
Cons
I wish the bulk email feature was more adaptable, for types of services as well as age and gender. For example, I could email all overdue hygiene patients, or specials to only certain groups of patients rather than by age and gender only.
Rating breakdown
Likelihood to recommend: 7/10
Weave replaced our phone system and provided phones, so the incremental cost is not very great. They have decreased our no show rate significantly.
Pros
The best feature of the software is the ability to give an immediate response to everyone who calls us. If we don't answer the line right away, the patient gets a text asking how we can help. Also, the recall and appointment reminders are easy to script/edit and to schedule. You can also administer all of this remotely, including changing the message or forwarding the lines. I also love that they are always improving the capabilities of the software. With regularity, they post a video you can watch to see what they are currently working toward. Always very exciting!
Cons
At this point, I am interested in mass email capability, as in for a newsletter. I believe they are adding this feature.
Rating breakdown
Likelihood to recommend: 10/10
We are capturing more customers that "call around" looking for a particular product with the ability to text pricing and pictures, specifications, etc. I like that keeps a log of text conversations for each customer. They have improved features so it is much easier to add a customer or details than when we started with the product. I like that we can follow up with a text when we reach a customers voice mail or mail box is full. We find that texting is a preference for many people now so Weave has been very instrumental in helping our business.
Pros
We wanted a better way to connect with customers rather than using personal cell phones for messaging. We also wanted to capture the calls we missed when phone line was tied up. I found out about weave from my dentist who messages reminders for appointments, etc. I thought it would be a great way for us to message customers who have appts for warranty. I like the fact that a caller can choose to text a message to our office number. I have made sales on just text alone. Now with the added feature of adding pictures Weave is that much better for us. Now with the Covid19 precautions, we can share pictures of products or problems that need repaired , answer questions remotely without exposing either party
Cons
I think the developers have been great with constantly improving the product. The ability to add pictures was very helpful. The only drawback I've seen so far is that I get logged out both on my phone and on my computer, so sometimes I forget to log back in and miss messages coming across. Fortunately we have several staff that moniter the weave so they come ask if I saw my customers message.
Rating breakdown
Likelihood to recommend: 10/10
The main benefit here is automated patient/customer alerts and notifications.
Pros
Being able to send texts directly to patient and customer cell phones for appointment confirmations and customer alerts. Ability to have the program on your phone and being able to see work related documents/situations remotely.
Cons
Expensive to have on multiple computers. When the program the crashes, the phones crash too but this has only happened twice in the past year.
Rating breakdown
Likelihood to recommend: 9/10
Pros
Everything! We have used it at our practice for about 3 months now and love it. Customer service is great and the value for what they provide is outstanding. They do automatic recall and you can customize patient reminders. It integrates with the practice software that we use beautifully.
Cons
They recently changed the design but that's no reason to complain.
We're so happy you are having a good experience using the Weave software-- thank you for your review!
Rating breakdown
Likelihood to recommend: 10/10
Good, we love the features and functionality. We use it everyday and our practice has greatly benefited from it.
Pros
We love the mobile app, two-way texting, call recording and automated review system. Overall, we are very happy with Weave.
Cons
The support is seriously lacking. I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave. No one at Weave's support was able to help with this problem and they eventually gave up. Some add-on features are too expensive. Fax should be available for much less than $50 per month. The dashboard metrics add-on would be great but it's overpriced.
Rating breakdown
Likelihood to recommend: 8/10
