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Weave
4.1
(355)

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all-in-one customer communication software

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(2)

Weave Pricing

Pricing overview

Value for money rating

3.9

/5

355

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Please contact Weave directly for pricing information.

What users say

However, it is costly since it does not work properly as often as it should. We do not use some of the features due to the inconvenient nature.
We don't use all of the options that Weave offers but the text messaging and review management alone is worth the money. We constantly get compliments from our patients on the texting ability.

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Reviewers who mentioned pricing said:

AB
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Andrea B.

Medical Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Seamless integration of telephone and texting with easy recall and reminders

Reviewed 3 years ago

Weave replaced our phone system and provided phones, so the incremental cost is not very great. They have decreased our no show rate significantly.

Pros

The best feature of the software is the ability to give an immediate response to everyone who calls us. If we don't answer the line right away, the patient gets a text asking how we can help. Also, the recall and appointment reminders are easy to script/edit and to schedule. You can also administer all of this remotely, including changing the message or forwarding the lines. I also love that they are always improving the capabilities of the software. With regularity, they post a video you can watch to see what they are currently working toward. Always very exciting!

Cons

At this point, I am interested in mass email capability, as in for a newsletter. I believe they are adding this feature.

JT
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Jana T.

Hospital & Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Texting at last

Reviewed 3 years ago

Overall we are fairly satisfied, we thought it had more features as far as marketing campaigns like our previous system, for being more expensive, i guess we assumed you would have those features: patient education, seasonal info like a newsletter..

Pros

The texting feature and the beta test bulk email feature.

Cons

I wish the bulk email feature was more adaptable, for types of services as well as age and gender. For example, I could email all overdue hygiene patients, or specials to only certain groups of patients rather than by age and gender only.

lG
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laurie G.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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don't miss a call

Reviewed 3 years ago

We are capturing more customers that "call around" looking for a particular product with the ability to text pricing and pictures, specifications, etc. I like that keeps a log of text conversations for each customer. They have improved features so it is much easier to add a customer or details than when we started with the product. I like that we can follow up with a text when we reach a customers voice mail or mail box is full. We find that texting is a preference for many people now so Weave has been very instrumental in helping our business.

Pros

We wanted a better way to connect with customers rather than using personal cell phones for messaging. We also wanted to capture the calls we missed when phone line was tied up. I found out about weave from my dentist who messages reminders for appointments, etc. I thought it would be a great way for us to message customers who have appts for warranty. I like the fact that a caller can choose to text a message to our office number. I have made sales on just text alone. Now with the added feature of adding pictures Weave is that much better for us. Now with the Covid19 precautions, we can share pictures of products or problems that need repaired , answer questions remotely without exposing either party

Cons

I think the developers have been great with constantly improving the product. The ability to add pictures was very helpful. The only drawback I've seen so far is that I get logged out both on my phone and on my computer, so sometimes I forget to log back in and miss messages coming across. Fortunately we have several staff that moniter the weave so they come ask if I saw my customers message.

CG
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Cari G.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Weave is excellent!

Reviewed 4 months ago

We have had some issues with payments and still aren't resolved but usually they answer right away. Everything else has been amazing.

Pros

Weave doed so much. It allows us to do most everything under one vendor and they are always adding new features!

Cons

Cost, very expensive for phones. Which it was more affordable.

BM
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Bryan M.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great product, support is lacking

Reviewed 3 years ago

Good, we love the features and functionality. We use it everyday and our practice has greatly benefited from it.

Pros

We love the mobile app, two-way texting, call recording and automated review system. Overall, we are very happy with Weave.

Cons

The support is seriously lacking. I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave. No one at Weave's support was able to help with this problem and they eventually gave up. Some add-on features are too expensive. Fax should be available for much less than $50 per month. The dashboard metrics add-on would be great but it's overpriced.

NB
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Nicole B.

Health, Wellness and Fitness, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great value for the money!

Reviewed 8 months ago

Our overall benefit is that Weave communicates so nicely with Dentrix, helping increase productivity for our Practice Manager, who does everything for our office already and is always working overtime. I understand the review and marketing aspects of Weave are an addition and a nice to have, since it is not designed as a review management software. I am happy with how helpful Weave has been for our front office that I do not mind gathering the other information that I need for marketing manually.

Pros

Makes it easy to ask a patient for a review, allowing them to choose between Google and Facebook.

Cons

It would be nice if the software had the ability to connect to Healthgrades or even Yelp, or perhaps even communicate back to us when a review is left for the practice on the lesser common review platforms, like BirdEye did.

TZ
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Terri Z.

Medical Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Phones, fax and text

Reviewed 3 years ago
Pros

It is so easy to use the app and the desktop pop-up. I love the ease of dragging and dropping a file to fax it to someone. There is so much in Weave that we haven't used all of it yet.

Cons

The cost. It seems really expensive, however, we do have phone lines and the software. I think that as Weave continues to develop features it gets closer to worth the cost.

LP
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Lori P.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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my one concern

Reviewed 8 months ago

Overall no issues. Just not happy with the lease situation for the phones.

Pros

We use weave all day long. Love the text feature. Love the text to pay feature. Love that it is linked to our EHR system. Love the recall reminders feature.

Cons

Here is my one concern. My office is growing and I want to add phone lines. I have been told that we have to lease the phones which will be quite expensive in the long run. There is not an option to purchase and no end to the lease fee? We have been using Weave for 4 or 5 years and really do not want to switch, but this might be the difference between keeping Weave or not.

DM
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David M.

Medical Practice, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Valuable

Reviewed 8 months ago

Communication in-office and to patients is seamless and much easier to navigate since before implementing Weave. Saves time

Pros

Fully integrates practice communication

Cons

A bit pricey, but I would characterize it as valuable rather than expensive

VM
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Vincent M.

Medical Practice, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Building A Budle of product, based on company size and budgets.

Reviewed 8 months ago

We have had a great overall experience with Weave, but recently the product price has increased to a price we are not comfortable paying at the time. Additionally we were under the impression that we were grandfathered in our price and were not expecting the price to increase.

Pros

We currently love how easily, the product is able to integrate with our software.

Cons

The Cost of adding any new features. It becomes a little too much.

TV
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Troy V.

Hospital & Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product

Reviewed 3 years ago

Weave has reduced holes in the schedule. The cost of the product pays for itself.

Pros

Integrates well with Eaglesoft. Meets our needs for what we are targeting to out patients.

Cons

Cannot block off the schedule in Eaglesoft remotely, leading to confusion and multiple scheduled appointments for the same time slot, during off hours by employees

SB
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Scott B.

Veterinary, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Good bang for the buck

Reviewed 8 months ago

I think without a significantly larger investment Weave was a good value for the money. A lot of their "added features" like scheduling and reminders we don't , most medical offices already have 2 or 3 other systems that do that. The problem is, Weave will not play nice with sharing your number, so once you activate Texting with Weave, you can never use it with one of your other systems on the same number unless you cancel weave or port that number outside of weave.

Pros

Decent complex system for good value, although there are some limits on what you can expect - especially when having to rely on support to set up some features, sometimes the hardest part is explaining to support how a PBX should function

Cons

Too much reliance on customer support. Any support agent that you can actually talk to is basically reading from the same "how to" guide on their website, so if you are a computer idiot they are very helpful. However if you've ever worked with a PBX or IP system before, you will know more than they do, and it is very frustrating to go through them to activate and change certain features - especially when they break something while trying to fix something else.

JL
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Jesse L.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Promising but expensive and they fail to follow through

Reviewed 8 months ago

Overall our communication has improved with clients because we are able to text them but it seems like every week we have some sort of reliability issue with using Weave. Customer service has been completely unresponsive multiple times for our issues.

Pros

Overall the features and product are promising and useful for client communication. It's extremely helpful to have a text messaging and phone system for client management.

Cons

The price is extremely high and much higher than their competitors. If the product was reliable and customer support was better it would still be high but when the product is unreliable and customer service is completely unresponsive the cost is prohibitive.

DL
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Drew L.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best "phone" service company for a dental office

Reviewed 3 years ago
Pros

The tremendous value, basically the same price as our old phone service provider. The weave team is constantly offering new features as well.

Cons

It's hard to keep up with all the new features and keep the team trained on the new updates.

JA
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Jamie A.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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No longer a good product

Reviewed 3 years ago

At this time, Weave does not have a benefit for the price. Between 3 offices we are not able to use our central data base as Weave just doesn't work with it. The problems out weight the benefits completely.

Pros

A few years back, Weave functioned well. The integration with Dentrix was a wonderful tool for the staff to have.

Cons

Fast forward to the last year. Weave has been unable to keep up with the growth of our company. We spend more and more time trying in vain to reach customer support to fix their random issues. Hold buttons not working in a one of 3 offices, call quality is in and out, and somehow they have managed to break our call routing that has been in place for the last year. Not to mention recall scheduling reminders going out to already scheduled patients and the reminder data getting mixed up between the offices.

KV
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Katrina V.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Phone system to partner with!

Reviewed a year ago
Pros

Weave VOIP phone system is like having another partner for a team member! The texting function and app makes patient communication so much easier!

Cons

There is an increase in cost for a phone system.

DO
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Daniel O.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome product

Reviewed 3 years ago

I love that I can see at home per on the road when I need to come to work

Pros

This product is awesome. I love the control it gives me in and out of the office. I can really see where patients come from.

Cons

Price? It's really not too bad. They other products are more expensive

PT
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Paul T.

Medical Practice, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent outreach program

Reviewed 4 years ago

The main benefit here is automated patient/customer alerts and notifications.

Pros

Being able to send texts directly to patient and customer cell phones for appointment confirmations and customer alerts. Ability to have the program on your phone and being able to see work related documents/situations remotely.

Cons

Expensive to have on multiple computers. When the program the crashes, the phones crash too but this has only happened twice in the past year.

EC
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Emily C.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Software Usage

Reviewed 4 months ago

Pretty good, I wish they wouldn't have a fee for every function on top of the yearly cost.

Pros

The team chat, a way to communicate to my employees downstairs.

Cons

Customer is hard to get ahold of some times for the price you pay.

MS
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Maria S.

Medical Practice, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Decision

Reviewed 3 years ago

We are able to better assist our patients.

Pros

The ability to text patients, answer calls remotely, communicate within our practice with staff members.

Cons

The additional cost with a third party to use the pay system.

BR
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Brad R.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Weave Dental

Reviewed 3 years ago

It's been great.

Pros

The caller ID is great. Also the mobile app is extremely helpful.

Cons

The back button or home button. Feels like with every new feature there's a price increase.

SL
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Sangita L.

Mental Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Customer Support is Terrible

Reviewed 2 years ago

Bad customer service, bad product support, bad integration.

Pros

The features they say will work sound great. If it did work, I would be happy. The price is great.

Cons

We have had many issues since we started. 1. Transition of the phone number (I had no phone line for 6 hours!) do to a mistake they did. 2. They did not ensure the phone system was properly connected to Modernizing Medicine EHR software, which is the reason I switched to them. It has been a month and it still doesn't work. 3. Customer Support does not respond even during the onboarding process. I can't imagine what it will be like later. There is many other issues. These are the top 3.

AR
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Ann R.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Get Weave Has Gone done in quality with customer service

Reviewed 2 years ago

Get Weave was very responsive and great value for the cost. Something has happened with the availability of getting ad agent to answer your call/inquiry/problem. Get Weave is great at product development and charging for each add on but not for maintenance of the product.

Pros

You can view your schedule from the app on your phone and you can reply to patients using this technology.

Cons

Whenever an issue comes up where you need to contact customer service i.e. when get weave is not syncing with the practice management software, there is no one that can take your call. When you request a callback via email, no one responds.

EM
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Elissa M.

Medical Practice, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wish I knew about it sooner

Reviewed 8 months ago

We have saved money switching to Weave and dropping other ways to do what Weave does!

Pros

Weave does so many different things that I use to use several different software systems to accomplish.

Cons

Well, like anything else - it could be cheaper!

JR
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Janet R.

Hospital & Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Weave Review

Reviewed 3 years ago

We use Weave in our office on a daily basis and we absolutely love it. I don't know what we would do without it at this point.

Pros

I love how easy the product is to use and navigate between patients.

Cons

The cost of the product is the only thing I like least.