Weave Pricing

The real-time text message communication it allows between our office and patients is invaluable. The digital forms that write back into Dentrix are a huge advantage as well. I also appreciate the in-office chat that allows us to communicate with co-workers and not constantly leave our work stations to ask simple questions or communicate something they need to know. These are only a couple of the great things about Weave.

I wasn't overly confident in Weave's review platform. We stopped using our former review platform because Weave offered one in the price of what we were already paying and we didn't see great results. I did decide to stop using them for our reviews and went back to our former company and saw instant results again.

We love the mobile app, two-way texting, call recording and automated review system. Overall, we are very happy with Weave.

The support is seriously lacking. I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave. No one at Weave's support was able to help with this problem and they eventually gave up. Some add-on features are too expensive. Fax should be available for much less than $50 per month. The dashboard metrics add-on would be great but it's overpriced.

We wanted a better way to connect with customers rather than using personal cell phones for messaging. We also wanted to capture the calls we missed when phone line was tied up. I found out about weave from my dentist who messages reminders for appointments, etc. I thought it would be a great way for us to message customers who have appts for warranty. I like the fact that a caller can choose to text a message to our office number. I have made sales on just text alone. Now with the added feature of adding pictures Weave is that much better for us. Now with the Covid19 precautions, we can share pictures of products or problems that need repaired , answer questions remotely without exposing either party

I think the developers have been great with constantly improving the product. The ability to add pictures was very helpful. The only drawback I've seen so far is that I get logged out both on my phone and on my computer, so sometimes I forget to log back in and miss messages coming across. Fortunately we have several staff that moniter the weave so they come ask if I saw my customers message.

Weave is an easy to manage complete phone system that is HIPAA compliant and is cost effective for our organization.

Support is usually helpful but at times, there is a wait to get ahold of a technician

Everything they sold me on. How flawlessly it would all work. Not flawless and extremely time consuming finding out all the issues they have on a daily basis.

Since we onboarded with a Weave person who went on vacation during the onboarding process it has been a nightmare. The results are daily technical issues. Phones go out of service, they don't ring. Technical issues with the communication platform. So many issues that just pop up out of the blue and you are informed by a staff member and even patients. When patients are texting staff to communicate because the phones don't work during business hours it's OK with Weave. When they take weeks and in my case, months to correct an issue they are OK with that because it's not them having the issue.

Decent complex system for good value, although there are some limits on what you can expect - especially when having to rely on support to set up some features, sometimes the hardest part is explaining to support how a PBX should function

Too much reliance on customer support. Any support agent that you can actually talk to is basically reading from the same "how to" guide on their website, so if you are a computer idiot they are very helpful. However if you've ever worked with a PBX or IP system before, you will know more than they do, and it is very frustrating to go through them to activate and change certain features - especially when they break something while trying to fix something else.

Makes it easy to ask a patient for a review, allowing them to choose between Google and Facebook.

It would be nice if the software had the ability to connect to Healthgrades or even Yelp, or perhaps even communicate back to us when a review is left for the practice on the lesser common review platforms, like BirdEye did.

Overall the features and product are promising and useful for client communication. It's extremely helpful to have a text messaging and phone system for client management.

The price is extremely high and much higher than their competitors. If the product was reliable and customer support was better it would still be high but when the product is unreliable and customer service is completely unresponsive the cost is prohibitive.

Weave is a user-friendly, all-in-one communication and productivity platform that integrates call management, appointment scheduling, instant messaging, and task management.

The pricin is more expensive than some alternatives, its extensive features may take some time to learn. And the customer support is exactly should be more beneficial.

A few years back, Weave functioned well. The integration with Dentrix was a wonderful tool for the staff to have.

Fast forward to the last year. Weave has been unable to keep up with the growth of our company. We spend more and more time trying in vain to reach customer support to fix their random issues. Hold buttons not working in a one of 3 offices, call quality is in and out, and somehow they have managed to break our call routing that has been in place for the last year. Not to mention recall scheduling reminders going out to already scheduled patients and the reminder data getting mixed up between the offices.

It is so easy to use the app and the desktop pop-up. I love the ease of dragging and dropping a file to fax it to someone. There is so much in Weave that we haven't used all of it yet.

The cost. It seems really expensive, however, we do have phone lines and the software. I think that as Weave continues to develop features it gets closer to worth the cost.

Weave doed so much. It allows us to do most everything under one vendor and they are always adding new features!

Cost, very expensive for phones. Which it was more affordable.

The texting feature and the beta test bulk email feature.

I wish the bulk email feature was more adaptable, for types of services as well as age and gender. For example, I could email all overdue hygiene patients, or specials to only certain groups of patients rather than by age and gender only.

Its user friendly good customer service

cost pretty consistently goes up - sometimes with no warning

I liked the professional appearance and functionality. It's made specifically for health-type offices. It had a wide selection of features and functions.

There were many features that our office did not need and we couldn't exclude them for a cheaper price. Also, the HIPPA compliant emails were great but we also wanted HIPPA compliant text messaging but that was not available at the time

We use weave all day long. Love the text feature. Love the text to pay feature. Love that it is linked to our EHR system. Love the recall reminders feature.

Here is my one concern. My office is growing and I want to add phone lines. I have been told that we have to lease the phones which will be quite expensive in the long run. There is not an option to purchase and no end to the lease fee? We have been using Weave for 4 or 5 years and really do not want to switch, but this might be the difference between keeping Weave or not.

The features they say will work sound great. If it did work, I would be happy. The price is great.

We have had many issues since we started. 1. Transition of the phone number (I had no phone line for 6 hours!) do to a mistake they did. 2. They did not ensure the phone system was properly connected to Modernizing Medicine EHR software, which is the reason I switched to them. It has been a month and it still doesn't work. 3. Customer Support does not respond even during the onboarding process. I can't imagine what it will be like later. There is many other issues. These are the top 3.

You can view your schedule from the app on your phone and you can reply to patients using this technology.

Whenever an issue comes up where you need to contact customer service i.e. when get weave is not syncing with the practice management software, there is no one that can take your call. When you request a callback via email, no one responds.

The system allows you to track every conversation your staff had, and also, have it as a transcript if needed. In addition, you have the option for mass texting and sending forms for patients prior to scheduling. Very effective.

Cost can be a little lower, and the fax functions are not very good on mobile devices

Fully integrates practice communication

A bit pricey, but I would characterize it as valuable rather than expensive

Features sounded good but in reality are not useful.

Once you get them installed technical support/customer service is not helpful. The features are not useful and after the first year the price went up making it too expensive for what we get.

We love weave, it is a great form of communication with our patients. They love it also because of the appointment reminders and the ease of scheduling an appointment if they can't call.

Would love to be able to schedule an appointment from my phone, especially on weekends when patients reach out.

Honestly, not a whole lot. A non cloud based software was nice but that's about it.

Weave never fully integrated into my EPM software. After countless times of being told it would integrate perfectly, which is what sold me on the product, I found out it did not. The servers went down multiple times which left us without phones. There were constant updates that would also leave us without phones. In a medical office, this is unacceptable. The customer service was horrible. Nothing would ever get resolved. The price was also a factor.

Weave is a huge time saver. Syncs with our appointment book for auto text reminders. Allows for patients to text us and for staff to text back. Records our calls and has a text to pay option.

Customer service has gone down hill. It’s harder and harder to get problems resolved when they do show up.