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Act!
5
396
4
252
3
119
2
67
1
73
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
More than CRM - Your total relationship solution.
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Act! - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: May 2026
Act! overview
Based on 907 verified user reviews
What is Act!?
Act! is a CRM solution with key features that include a contact database, contact management, calendar and reminder system, email management, customizable fields, and more.
Who uses Act!?
Reviews for Act! come from a wide variety of industries, including financial services (7% of reviewers), management consulting (6%), and real estate (6%). The most frequent use case for Act! cited by reviewers is CRM (52% of reviewers).
What do users say about Act! pricing?
Some reviewers find Act! affordable, especially for small businesses, and they appreciate the perpetual license option and flexible add-ons. However, some users say recurring fees, costly add-ons, and required upgrades reduce its overall value for money.
What are the most popular integrations for Act!?
The Act! integrations most frequently cited by reviewers are: Microsoft Outlook (an email management product rated 4.2 out of 5 for its integration with Act!) and Microsoft 365 (a document management product, 4.0).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Sales
Task and Schedule Management
Customer Tracking
Bugs and Issues
Cumbersome data handling
Long waits and unhelpful calls
Act!’s user interface
Act! review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
3.9
Ease of use
3.9
Customer support
3.6
Reviews sentiment
What do users say about Act!?
Users say Act! offers strong contact management, customizable fields, and effective customer tracking, making it valuable for small businesses needing to organize client data and communications. They appreciate its basic CRM functions, email integration, and the ability to manage large databases, but feel many features are underutilized or require extra payment to access advanced options.
They report frequent technical issues, bugs, and compatibility problems, especially after updates or upgrades, and find customer support expensive, slow, or unhelpful. Some think Act! is not user-friendly for new users, and they feel the pricing model and forced upgrades are frustrating and costly.
Select to learn more
Who uses Act!?
Based on 907 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Act!'s key features
Most critical features, based on insights from Act! users:
All Act! features
Features rating:
Act! alternatives
Act!
Starting from
30
/user
Per month
Bigin by Zoho CRM
Starting from
7
/user
Per year
HubSpot CRM
Starting from
20
/user
Per month
Zoho CRM
Starting from
14
/user
Per month
Act! pricing
Pricing plans
Pricing details:
User opinions about Act! price and value
Value for money rating:
To see what individual users think of Act!'s price and value, check out the review snippets below.
Dominic S.
Financial advisor
Brien C.
President
Act! integrations (24)
Integrations rated by users
We looked at 907 user reviews to identify which products are mentioned as Act! integrations and how users feel about them.
Integration rating: 3.9 (54)
Integration rating: 4.2 (22)
“Allowed real-time document editing and direct file pulling from our secure SharePoint repositories.”
Akansha C.
Infra Managed Service Analyst
Integration rating: 4.3 (6)
Integration rating: 3.0 (6)
“I was able to institute total network rules for both outbound and inbound messaging that allowed me and my staff to send encrypted messages while out in the field.”
Eric M.
Fiduciary
Integration rating: 3.3 (5)
Integration rating: 5.0 (4)
Act! customer support
What do users say about Act! customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Act! customer support.
A number of users praise Act! support for being knowledgeable, responsive, and able to resolve issues quickly, even for non-IT users.
Multiple users highlight that support staff go above and beyond, offering clear explanations and step-by-step help during setup and troubleshooting.
A portion of users report long wait times, difficulty reaching support, and frustration with outsourced or hard-to-understand representatives.
Multiple users feel support is expensive, with basic help often requiring additional fees, and some issues remain unresolved despite repeated contact.
Support options
Training options
To see what individual users say about Act!'s customer support, check out the review snippets below.
“As a company who deals with a LOT of different third party vendors, I can genuinely say the customer support at ACT was absolutely top notch and couldnt fault them.”
Sean L.
IT engineer
“They don't make you wait and the Customer Support team is knowledgeable and assist even when you don't quite know what you are asking as a non-IT person”
Marianne C.
Office Manager
“There is no app on my phone in order to look up customers or companies.”
Charles L.
Principal snd owner
Act! FAQs
Act! has the following typical customers:
Small Business, Mid-size Business, Freelancers, Large Enterprises
These products have better value for money
Q. What is Act! used for?
Act! is a comprehensive customer relationship management system that centralizes vital customer data in an organized and user-friendly solution. The platform enables businesses to track calls, emails, notes, tasks, documents, quotes, payments, and other customer interactions in one secure location. Act! integrates seamlessly with Office and Google applications to maintain synchronized contacts, appointments, and emails, while powerful search functionality allows users to locate detailed prospect or customer information instantly. The system can be configured to unique specifications with custom layouts for maintaining industry-specific customer data, accessible both in the office and remotely through mobile devices. The platform enhances sales processes through detailed opportunity tracking and interactive quotes that clients can view and approve in real time. Sales teams can advance deals through defined stages of customizable sales processes while assessing the sales pipeline by product, representative, territory, deal stage, region, and other parameters. Act! provides actionable insights through interactive visual dashboards covering sales, marketing, and business key performance indicators, generating over eighty standard reports or custom reports tailored to specific requirements. Real-time metrics help businesses identify what strategies are working effectively, with email engagement data highlighting the most promising leads.
Q. Does Act! support mobile devices?
Act! supports the following devices:
Android, iPhone, iPad
Q. What level of support does Act! offer?
Act! offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat
