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Booker
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Spa and Salon Business Management Software
Table of Contents
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Booker - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Booker overview
Based on 977 verified user reviews
What is Booker?
By industry, Booker reviewers are most commonly professionals in health, wellness and fitness (39%). The most frequent use case for Booker cited by reviewers is appointment scheduling (71% of reviewers).
What do users say about Booker pricing?
Some reviewers find Booker’s wide range of features adds value, and some users say flat-rate pricing was initially affordable. However, reviewers indicate frequent price hikes, extra fees, and disappointing value for money compared to competitors.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Online Booking
Appointment Scheduling
Scheduling
Credit Card Processing
Customer Support
Bugs and Issues
Booker’s user interface
Booker pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.8
Features
3.9
Ease of use
4.1
Customer support
4.1
Reviews sentiment
What do users say about Booker?
By industry, Booker reviewers are most commonly professionals in health, wellness and fitness (39%). The most frequent use case for Booker cited by reviewers is appointment scheduling (71% of reviewers).
Select to learn more
Who uses Booker?
Based on 977 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Booker's key features
Most critical features, based on insights from Booker users:
All Booker features
Features rating:
Booker alternatives
Booker
Starting from
139
Per month
Calendly
Starting from
No pricing info
Google Calendar
Starting from
No pricing info
Goldie
Starting from
No pricing info
Booker pricing
Pricing plans
Pricing details:
User opinions about Booker price and value
Value for money rating:
Of 62 reviews that provide robust commentary on Booker's price and value, 45% mention it in a positive light.
Some reviewers find Booker offers a wide range of features and options for services, staff, and pricing, which they feel adds value, especially for businesses managing multiple locations or requiring comprehensive functionality. Some users say they initially chose Booker because it was more affordable than competitors and appreciated the flat-rate pricing, which made budgeting easier. Reviewers appreciate that, at one time, the software was considered inexpensive for the features provided, and some feel it is worth the investment for running an entire business. Some users report that the basic subscription includes a substantial set of features, making it a good deal for certain business types.
However, reviewers indicate that Booker’s price has increased significantly over time, especially after being acquired by MindBody, leading many to feel it is now among the most expensive options on the market. Some users say the cost is difficult to justify, particularly for small businesses or solo operators who do not need all the included features. Reviewers feel frustrated by frequent price hikes, additional fees for certain functionalities, and a perceived mismatch between cost and quality. Some users report that promised features are only available at extra cost, and they express disappointment with the overall value for money compared to competitors.
, and
To see what individual users think of Booker's cost and value, check out the review excerpts below.
Booker integrations (14)
Integrations rated by users
We looked at 977 user reviews to identify which products are mentioned as Booker integrations and how users feel about them.
Integration rating: 5.0 (1)
Booker customer support
What do users say about Booker customer support?
Customer support rating:
We analyzed 254 verified user reviews to identify positive and negative aspects of Booker customer support.
A significant portion of users highlight Booker's customer support as knowledgeable, resourceful, and eager to resolve issues.
Broad user base appreciates the promptness and professionalism of support staff, often describing them as friendly and accessible.
Widespread user sentiment notes that support agents go above and beyond, offering creative solutions and thorough guidance.
A limited number of users report slow response times, lack of follow-through, and difficulty reaching knowledgeable support representatives.
Support options
Training options
To see what individual users say about Booker's customer support, check out the review snippets below.
“The product itself is good; we're in the process of trying to make it work for an industry that it wasn't necessarily built for, and some of the functionality that we need is not there, but the customer service is absolutely incomparable, and everyone we've interacted with (about eight different people at various times so far) has been phenomenal -- so helpful and flexible.”
Alex M.
Director
“A huge pro is the customer service team, all of whom are super knowledgable and swiftly responsive and creative in helping figure out workarounds as necessary. ”
Michael P.
Chief Brand Officer
“Customer service has been horrible. Whenever the software has a glitch (which I get a new one 2x or more a month), it takes about 2 weeks to get a response and over 6 months to fix the issue (if they even fix it).”
Jeremy G.
Chiropractor
Booker FAQs
Booker has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What is Booker used for?
Beat out your competition with Booker's award winning salon and spa software, the all-in-one platform that understands you'd rather be focusing on your clients instead of manually handing all the day-to-day tasks. Booker will help you manage your appointment bookings, POS, membership and loyalty programs, all while attracting new clients and keeping them coming back. Access your Booker account 24/7, anywhere, all on Booker's secure, cost-effective, and convenient, cloud-based software. Our Platform is built around 5 main pillars of business management: Attract: Land bookings from new clients on your website, and on partner sites like Facebook, Yelp, MapQuest, and more. Book: Give your customers the freedom to make appointments anytime with online, social and mobile booking options. Sell: Manage and optimize your point-of-sale, payment processing, eCommerce, and gift card sales, all from one platform. Manage: Take control of your employee, customer, and inventory data with easy-to-use tracking and reporting tools. Retain: Build lasting relationships with customers using retention tools that provide the right message at the right time.
Q. What are the benefits of using Booker?
Q. What languages does Booker support?
Booker supports the following languages:
English
Q. Does Booker support mobile devices?
Booker supports the following devices:
Android, iPad, iPhone
Q. Does Booker offer an API?
Yes, Booker has an API available for use.
Q. What level of support does Booker offer?
Booker offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support
