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Booksy

One solution for managing your calendar and your business.

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Booksy Features

Features Summary

Functionality

4.4

/5

293

Total features

90

10 categories

Booksy features

Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Availability Management
Booking Management

Common features of Scheduling software

API
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
Appointment Scheduling
Approval Workflow
Attendance Tracking
Automated Scheduling

Price starts from

29.99

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

293

Price starts from

29.99

Per month

learn more

Total Features

90

Unique features

  • In-person Trainer

  • Commission Management

  • Timesheet Management

  • Payroll & Commissions

Functionality

4.7

/5

5.1K

Price starts from

15

Per month

visit website

Total Features

112

Features in Common

49

Unique features

  • Event Management

  • For Martial Arts

  • Accounting Integration

  • Multi-Provider Practice

Functionality

4.5

/5

4.3K

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

57

Features in Common

18

Unique features

  • Social Promotion

  • Event Registration

  • Event Ticketing

  • Surveys & Feedback

Common Booksy comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Booksy seems to be too understaffed and overwhelmed to be as effective as it can

Reviewed 2 months ago

I hate the fact that I'm stuck using this awful company (if I jumped ship I would lose the hundereds of reviews that I had amassed while I was using Genbook). Booksy clearly got greedy by acquiring a competitor and instead of boosting up its staffing to handle the numerous bugs in its software as well as the influx of all the new customers from the competitor, they choose to go cheap with keeping its domestic staff lean (which I'm sure is terrible for morale) and contracting with ill-trained overseas customer support who are essentially useless when it comes to addressing the very real flaws in its system.

Pros

Good effort that they offer videos and webinars to help users navigate how to use Booksy. Too bad that those videos and webinars tend to be general and vague, and when there are specific questions and issues (or problems we run into that we point out) they are simply not addressed. I like that someone from Booksy reached out to me as a new customer after being migrated from Genbook to help me with...

Cons

TERRIBLE CUSTOMER SERVICE. Booksy touts offering support by phone (except they are so short staffed that the wait time is interminable), email (response rate is about several weeks), and 24/7 chat (response rate several hours for a reply, and oftentimes the overseas support person is not equipped to provide an answer or solution and when that is the case then they just ghost the conversation. Here...

Vendor response

We are sorry the transition to Booksy from Genbook did not meet your expectation. It is never our intention to leave anyone with questions and we appreciate you sticking with us. We've made strides to improve response times on the phone and in the in-app chat. If you find yourself with a question please reach out so we can assist.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect Assistant

Reviewed 3 years ago

My overall experience with Booksy is wonderful!!!. The customer service and response time is amazing. There’s nothing more frustrating than being in the middle of trying to do something , needing assistance, but you are unable to connect with help desk or support until the next day.

Pros

The selling point for me was the automatic appointment reminders that are sent to the customers. I used to sit up every night and send out appointment reminders to all of my customers.

Cons

When the sw did not allow for deposits.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great service

Reviewed 3 years ago

besides the few glitches i have had a pleasant experience with booksy. I like how it is integrated with GOOGLE, Instagram, and FB.

Pros

besides the customer service i like that i can send booking reminders to customers as well as they get an automated message to leave a review I can post reviews to my IG Its integrated with GOOGLE, FB and IG I can post pictures to my profile

Cons

when sending confirmations it does not give the client an option to click on "confirm" rather it just send the confirmation. the photos that come on my fb page does not reflect my service for example- there is a picture under each service and sometimes a guy/girl is having a laser treatment and I work with waxing. my cancellation policy and my no-show policy are different and I wish i could use both depending on the circumstance.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Independent Barber

Reviewed 3 years ago

Excellent

Pros

Love Booksy since joining it has help me with marketing, scheduling, and keeping track of business transactions. I highly recommend it for anyone that is Up and coming Entrepreneurs and self employed individuals

Cons

More marketing ads added to software and more exposure clients reviews and ratings

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Hairstylist Best Assistant

Reviewed 3 years ago

Booksy has truly helped me with keeping up with my appointments. My clients are able to book faster. I can add new services and specials. I love all the FREE marketing tools that are used to help stylist.

Pros

The price, amazing customer support, user friendly, easy to use, all features are helpful for anyone owning a business.

Cons

In the beginning they didn't offered a payment option but now they do. I want them to work on it alil more.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Powerful tool and easy to use.

Reviewed 2 years ago

Since the implementation of Booksy, we have automated the entire operating system of the salon so that the organization of the agenda of the staff, is done much more efficiently and effectively, additionally have increased our levels of productivity, in addition to customer satisfaction, as they should not wait long to be served, another fundamental aspect is the generation of alert and notifications that keeps active the group of stylist and hairdressers. On the other hand it offers us the possibility of generating financial reports with just one click, the fact of being able to take the invoicing with this tool has been of great help for us.

Pros

Booksy is a platform for scheduling appointments, is very easy to use and configure, does not require learning curve, is also very complete, has a self-service portal built so that your customers can self-manage and make the reservation in the agenda with the professional of their choice, additionally, provides other benefits such as: staff planning, real-time scheduling and automated appointment management, point of sale (POS) and a powerful marketing and loyalty tool. Its layout of the board is very visual which facilitates having the most timely information at your fingertips. It has a very affordable price and in general it is a very functional program.

Cons

It is necessary to incorporate the inventory control functionality so we can centralize all administrative aspects of salon management with this tool.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Booksy Review

Reviewed 6 days ago

My overall experience with Booksy has been great. It’s a great price for the features it offers and it makes running my business easier for me. Not to mention my clients also like how easy it is to use.

Pros

What I like and appreciate most about this software is the mobile access, appointment scheduling, and confirmation/reminders. These are some of the main things about this software that makes it easy not only for me, but for my customers to use.

Cons

I do feel calendar sync could be improved. I do like this feature, but I’ve had issues with my appointments not being on my calendar even though someone would schedule their appointment.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Over Charged My Bank Account

Reviewed 8 months ago

Pros

Cons

AWFUL!!!! This app has overcharged my bank account several times. I have tried to contact them several times and they will not get back with me. I have emailed them, called them and no response. I have been very patient. Still no response. Not even the [SENSITIVE CONTENT] will respond to me. Just shows the business ethic on their end and the lack of compassion towards the hairdressers that pay them...

Vendor response

We're sorry you've had this experience with your subscription payments and we appreciate your patience as we work for a resolution.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best of the Best

Reviewed 3 years ago

Great

Pros

Great customer service that actually interact with you. Everything is always easy and taken care of. Booksy appreciate their customers and thats why i appreciate them. Highly recommend!

Cons

N/A nothing to complain about. Everything is awesome

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lasting Impressions

Reviewed 2 years ago

The reports of the products etc. Marketing tool also very helpful

Pros

Very user friendly, affordable, and easy to manage when not in store. This software changed my life and my business turnover. I have recommended it to many colleagues who are also very satisfied.

Cons

Te voucher system can improve to redeem vouchers and also if clients load credit I would like to have access to the sale to make changes

Vendor response

Thank you, Paula! We are glad booksy has made a difference in your business. Thank you as well for the feedback. We'll be sure to share it with internal teams.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good basic system

Reviewed 3 years ago

Customer service had gone down hill but overall the system is pretty solid

Pros

Ease of use marketing too easy adjustments

Cons

Inability to retract unfair reviews and better customization to text marketing as well as web integration

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Booking Service!!

Reviewed 3 years ago

My overall experience with booksy has been awesome! Their customer service is quick and has my satisfaction in their forefront.

Pros

There is no back-and-forth conversation with the clients that are wanting to book. They simply go on there, they look for my open spots, they find the service they want and the app tells them whether there is enough time on that day for That particular service. They request to book it, I confirm it, and email is sent to them… Or a text… And then they are booked! It is as easy and simple as that!

Cons

If I had to look for a “Con” I would say that sometimes the clients don’t realize that I have to confirm the appointment. I have had one person come in thinking that she had an appointment when she had requested it late the night before and I didn’t see it to confirm it or decline.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Long time customer

Reviewed 6 months ago

It was good at first, after covid things changed, mainly getting help and customer service.

Pros

All in one marketing tool. Great for new stylist as it helps bring in clients.

Cons

Customer service is not as good as when I originally started with them. Not all features work properly. I feel like they started to nickel and dime. Can't choose how you wanted deposits taken ( has to go thru their payment system). Was not as customizable as I'd like it to be

Vendor response

Thank you for your feedback! We're sorry your experience with support hasn't met your expectations. We value your input and commit to delivering excellent experiences in the future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simply amazing

Reviewed 3 years ago

I have really enjoyed using booksy, I can use it on the go when clients phone and I'm not at the salon. It's been really easy to use I have only had 2 problems with it and was fixed within 5 minutes. I know I don't have to stress when I'm away and my staff members won't struggle with using it.

Pros

This software is easy to use, can be used on a pc, tablet or phone. Clients find it easy for booking online. If there is a problem the support is always there and quick to respond

Cons

The only thing I wish it had was more managing software for staff wages and etc so I wouldn't have to pay extra for another software system. Also wish that you didn't have to always have a clients email to send receipts wish it could send to the cellphone number and lastly it needs capabilities for voucher functions

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Online Booking is the reason my business continues to grow!

Reviewed 3 years ago

benefits include my clients finding other beauty services on the same app so they love finding their beauty pros in one spot! managing my appointments is effortless so I can focus behind the chair!

Pros

I love the customization available when booking clients and appointments(color coding, time variations) I also like the templates they have to share so easily on social platforms. I love the Booking integration on social channels and google maps and yelp and IG! App is highly functional and looks good too!

Cons

some of the ways things are worded can be slightly complex on the back end but thankfully they have an incredible support system in place!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome

Reviewed 3 years ago
Pros

Easy to use. Very simple. Amazing features. I love the pre pay system as well as the scheduling systems.

Cons

I don’t like that the customer can’t pay remaining balances through the app

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Decent booking platform but there are limitations

Reviewed 2 years ago

My experience was ok with Booksy but it was short lived.

Pros

I like how easy it is to get the platform up and going. It makes it easy to setup your profile and list your services.

Cons

I did not like that the platform makes users download the app in order for them to book. There needs to be a non app user way to book services on the app. This limits the amount of people willing to do business with booksy business owners because some people don't want to add on another app to their phone. It would be nice if there was intergrated facebook ads marketing in the platform. Perhaps Booksy needs to take a couple pages out out of Vagaro's book.

Vendor response

Hi Alex, Thanks for trying out Booksy and for letting us know about your experience! Customers can in fact book without having to download the app to their phones. They can do so by visiting www.booksy.com and navigating to the appropriate business profile. We also have integrations with Google, Facebook, and Instagram. We're constantly improving our platform and would welcome you back anytime!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Booksy The Best

Reviewed 2 years ago
Pros

Everything. Great service and quick customer support

Cons

Really not much to complain about. BOOKSY is just a great tool to use to grow your business

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best marketing we’ve done!

Reviewed 3 years ago

It has been great! I probably don’t research the app enough, as I am always figuring out new features. Maybe Tutorials on new/ all features would be helpful to fully understand the apps capabilities.

Pros

It allows anyone who finds us online to book immediately. You know what time your getting in and keeps you updated. We keep cutting hair and Booksy does all the booking!

Cons

When booked up it will jump people to that day next time we are available. If you try to get in Monday and we are booked, It will take you to following Monday. Confusing to clients. Also wish we could set standing appointments( same day/time every week or two/three)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Hands down, the best app for scheduling and graphics! Highly recommend!

Reviewed 5 years ago

More clientele!

Pros

I love that my clients can book directly online and that they get reminders for their appointments! I love the gallery I can post of my work and that my clients can post reviews for all potential clients to see! It really allows me to put my best foot forward when trying to get new clientele. The customer service is spot on and they respond to your issues in minutes. Best app and customer service for the business owner!

Cons

I wish it had the functionality to allow me to create my own flyers. While I like the flyers they create for me, I would like to be able to choose templates for specials I might be having.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Booksy is Awesome!

Reviewed 3 years ago
Pros

Booksy is great! Helps make my life %100 easier! I am a Barber, and I no longer have to deal with txt messages and calls for my clients wanting to make appointments for haircuts. It’s now simple and easy for them to access my schedule threw Booksy and book what works for them whenever they need to.

Cons

To be honest I can’t really think of anything that would be considered a con about Booksy. Best decision I’ve made in my career thus far.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best booking APP

Reviewed 3 years ago

My clients have 24/7 access to booking haircuts and aren't confined to shop hours. They can schedule and change their own appointments to fit their schedule and I can focus on my haircuts.

Pros

I love the ease of convenience and the flawless layout of the app. Best value for the money paid. My clients are more excited about the ease of booking

Cons

Sometimes my clients can't book a time but I'm available at the times they request.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Makes it all simple and easy

Reviewed 3 years ago

This app simply make being in business for yourself a lot more organized which makes it worth its weight in gold

Pros

This software allows me to focus on my clients as well as keep in tune with my customer metrics such as cost per client rate of booking. I always know who I have next and when I’m going on break etc... lots of great features but also easy to use

Cons

Sending mass messages can be a little complicated

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My personal Assistant

Reviewed 3 years ago

5 star

Pros

What I love most about this software is that it is more than just an app It's has saved my career and have allowed me to spend more time serviceing my client than taking calls and answering questions.

Cons

There is nothing I don't like about it I've been using this for years and everytime I find something wrong or that would help navigate the app easier i contact a tech and it is fixed

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Definitely the best tool to book your haidresser!

Reviewed a year ago

Perfect! The mobile app works amazing and I can't imagine using another tool. Good job Booksy team!

Pros

I use this tool daily to book hairdressers, groomers, barber,s and beauticians. It works perfectly for me as I can choose time and place and price or reschedule and I don't have to call each place every time.

Cons

Not all the places are available at Booksy, but I hope it's only a matter of time. Apart from that everything works well for me!

Vendor response

Thanks for letting us know that your enjoying Booksy to book your services. We're so glad to hear it.