Booksy Reviews

I’m able to book clients and make money in my sleep

Be great if Australian customers could pay for their bookings through Booksy

What I like and appreciate most about this software is the mobile access, appointment scheduling, and confirmation/reminders. These are some of the main things about this software that makes it easy not only for me, but for my customers to use.

I do feel calendar sync could be improved. I do like this feature, but I’ve had issues with my appointments not being on my calendar even though someone would schedule their appointment.

Thank you for the great feedback! We'd love to hear more about your calendar sync. If it continues to be an issue, please reach out via our 24/7 in-app chat so we can walk you through your setup.

AWFUL!!!! This app has overcharged my bank account several times. I have tried to contact them several times and they will not get back with me. I have emailed them, called them and no response. I have been very patient. Still no response. Not even the [SENSITIVE CONTENT] will respond to me. Just shows the business ethic on their end and the lack of compassion towards the hairdressers that pay them...

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We're sorry you've had this experience with your subscription payments and we appreciate your patience as we work for a resolution.

I love the customization available when booking clients and appointments(color coding, time variations) I also like the templates they have to share so easily on social platforms. I love the Booking integration on social channels and google maps and yelp and IG! App is highly functional and looks good too!

some of the ways things are worded can be slightly complex on the back end but thankfully they have an incredible support system in place!

How much my clients love booking the appointments on booksy.

What's not to like about booksy its great.

First of all, great idea and product. It solves a big problem for everyone in everyday life. I can't express enough how Booksy improved my life quality by making appointments and reservations in the most simplified way. Moreover, it allows me to make a more informed decision as I can see other reviews. Filters and sorting helps a lot. I can't imagine my life now without Booksy.

I am a long term user so I can say that at the beginning UI/UX was not as intuitive. However, they do release product updates and improve the tool so I can't really complain.

Thank you for the feedback! We love hearing from our long-time users and we're so glad our improvements have made a difference for you and your Booksy app experience.

Scheduling is super easy. Easy to find new salons and other places.

Some salons in my area were not available

It is great to hear how easy it is to find and book with salons in your area. Thanks for taking the time to review Booksy.

The function on payment. I can charge a will or make clients prepay.

The freeze up at time and scheduling update load slow.

Covers everything i need with great customer support and with boosky boost for new clients

missing the ability to save emails to send to clients

Thank you for this great review! We're so glad you're enjoying using Booksy, that Boost is helping you find new clients in our Marketplace, and that our support team has been able to provide guidance when you have questions.

i like this app my bussines be came more organize and we can find more customer via bookys

that customer cancel they appointment ..

Thank you for the great review! We're glad Booksy is helping you build and keep your business organized.

I have used booksy a long time ago when they just started, then went back on the books and paper for a while, then they came to see me and i saw so many upgrades and features, i dont use any other apps, they are the best of the best in salon business, i can do anything and everything i need to. Amazing software, easy and user friendly. I LOVE IT!

I Have nothing negative to say. Except for the gallery could be easier to use.... if you click on a pic and want to go back it takes you to the top again. if you could go back and stay where you are that would be great otherwise you have to keep scrolling down. or if they could add in sections in the gallery like example.. in the salon business. say you have a full service salon. in one folder Nails, in another folder , Hair, ect. that would be awesome. or to categorize the peoples images in the salon. for example.... (Me) Chantelle and all my images under my name in a folder separate from Dee or sons images. so that way everyone creates their own profiles.

The pros of this software is that your clients can book 24 hours A-day 7 days a week with out a phone call you can apply a cancelation policy You can describe your services in full you can add a question that they have to answer before they can book that service it's a completely well rounded thought out software for someone who works alone.

I do not like that they took away the bounce back text messages so when someone would call and you couldn't get to the phone it would send them a text message where they could book their appointments I don't like that you can't set a set lunch time. And I do not like that you cannot see pending deposits. The way they have it set up is confusing

Good effort that they offer videos and webinars to help users navigate how to use Booksy. Too bad that those videos and webinars tend to be general and vague, and when there are specific questions and issues (or problems we run into that we point out) they are simply not addressed. I like that someone from Booksy reached out to me as a new customer after being migrated from Genbook to help me with...

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TERRIBLE CUSTOMER SERVICE. Booksy touts offering support by phone (except they are so short staffed that the wait time is interminable), email (response rate is about several weeks), and 24/7 chat (response rate several hours for a reply, and oftentimes the overseas support person is not equipped to provide an answer or solution and when that is the case then they just ghost the conversation. Here...

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We are sorry the transition to Booksy from Genbook did not meet your expectation. It is never our intention to leave anyone with questions and we appreciate you sticking with us. We've made strides to improve response times on the phone and in the in-app chat. If you find yourself with a question please reach out so we can assist.

Very user friendly, affordable, and easy to manage when not in store. This software changed my life and my business turnover. I have recommended it to many colleagues who are also very satisfied.

Te voucher system can improve to redeem vouchers and also if clients load credit I would like to have access to the sale to make changes

Thank you, Paula! We are glad booksy has made a difference in your business. Thank you as well for the feedback. We'll be sure to share it with internal teams.

Great customer service that actually interact with you. Everything is always easy and taken care of. Booksy appreciate their customers and thats why i appreciate them. Highly recommend!

N/A nothing to complain about. Everything is awesome

This software is easy to use, can be used on a pc, tablet or phone. Clients find it easy for booking online. If there is a problem the support is always there and quick to respond

The only thing I wish it had was more managing software for staff wages and etc so I wouldn't have to pay extra for another software system. Also wish that you didn't have to always have a clients email to send receipts wish it could send to the cellphone number and lastly it needs capabilities for voucher functions

That customers can do their appointment when ever they want it with out calling the spa.

I can't do cancelation free I have to pay BOOKSY to do it

The no. of features and depth of features required to run a individual or a small team setup is great. there is very little learning curve. The additional discovery platform helps in getting more visibility and eventually in more business.

Not much. I am pretty satisfied with the overall package. Also i like the face even though the have expanded in so many countries, the platform is quite adaptable to different languages.

Any app that I could immediately recommend to my colleagues says everything you need to know about this app it’s perfect in my opinion.

Nothing that I don’t like about this software everything exceeds my expectations.

The promotions and confirmations are life savers !

Sending thank you to clients after service and having a reminder to review them at same time . Also having a section when clients book to slow them to ask questions (about color ext. and allow them to send us a photo of there hair ( that’s so helpful for consulting purpose )

It’s helped me organise my business and ultimately my life, Very easy to use.

That you couldn’t book from overseas and that you couldn’t enter clients into a waiting list when full. Both have been amended by booksy, brilliant.

What I love most about this software is that it is more than just an app It's has saved my career and have allowed me to spend more time serviceing my client than taking calls and answering questions.

There is nothing I don't like about it I've been using this for years and everytime I find something wrong or that would help navigate the app easier i contact a tech and it is fixed

Easy time saving app! Customers are now their own receptionist. They can make and change appointments with no problems at all.

Updates cause link issues from time to time for people without the app. Ie my website, FB, and IG

It's very easy to use. Not only for the owner, but also for the customers. I'm not tech savvy at all. Yet I found it very easy to use. Any problems I did come up against, the support team helped me through straight away.

I can't say I dislike anything about it. I would like to suggest some extra features. Like the ability to add multiple locations, and to be able to have different prices for different times.

Convenient .

After 2 years of paid subscriptions I felt abused by customer service and belittled they rushed me off and told me someone would call from upper management to resolve my problem but they never did 😔😔😔I’m very disappointed that they were not able to amicably resolved my very simple accounting 🧾 issue.

We are extremely sorry to hear about this, and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us by email at support@booksy.com. We want to hear all about your concerns and address them in the most suitable way. Your feedback makes us better.