Booksy Biz Reviews - Pros & Cons, Ratings & more

Vagaro

SimplyBook.me

Boulevard

StyleSeat

Square Appointments

GlossGenius

Goldie

Booksy Biz is a business management platform designed to streamline and optimize operations for service-based businesses. The platform offers a suite of features to help owners and professionals manage day-to-day activities with ease. At the core of Booksy Biz is its powerful calendar management system. Users can personalize calendars with color-coding and drag-and-drop functionality, while also taking advantage of automated waitlists to fill unexpected openings.

Booksy Biz

Android

Web-based

Windows

iPad

iPhone

Master Barber

I love the ease of convenience and the flawless layout of the app. Best value for the money paid.

Cosmetologist

It’s easy and accessible, I love that my clients can book when ever they want with out having to go through me.

Cosmetologists 

What I love most about this software is that it is more than just an app It's has saved my career and have allowed me to spend more time serviceing my client than taking calls and answering questions.

Owner

Great start off for beginners. I only did the free trial but I would recommend to others.

It helps not only to keep my clients organized it alsonallows me to communicate with them more effectively.

Massage Therapist 

Super user friendly, kind and helpful customer service and practical.

Salon Owner

I love the Booking integration on social channels and google maps and yelp and IG. App is highly functional and looks good too.

Stylist

I really like the marketing options and I like how easy it is for my guests to navigate the app.

Barber Instructor 

It is very easy to use for both me and my clients. It helps promote, and advertise my business.

Research Associate

Very easy to use to get clients to book appointments and meetings through this. Simple app download, free set up for users and good interface for tracking existing and future bookings.

Not being able to remove or hide negative  reviews.

The text message reminders have the booksy name first so clients get confused about who they are from. The booksy name should be at the back or not at all.

Esthetician

Not easy to edit appointments and difficult for clients to book online. I was with Genbook and Genbook merged with Booksy, so disappointing.

Barber/ operational supervisor 

If client books 2 spots at once their not able to cancel just one. They have to cancel both and redo the one they wanted to keep.

Barber

Great customer service that actually interact with you.

Businesss Development Manager, Speaker

It works perfectly for me as I can choose time and place and price or reschedule and I don't have to call each place every time.

Administration 

Booksy is user friendly, easy to access calendar and book your appointments. Books also sends reminders of your upcoming appointments few days before your scheduled appointment.

esthetician

Besides the few glitches i have had a pleasant experience with booksy. I like how it is integrated with GOOGLE, Instagram, and FB.

Genbook

Acuity Scheduling

Really good keeping up with analysis.  So overall it's a valuable resource and must need.

Must have

Meets the need for clientele

I hate the fact that I'm stuck using this awful company (if I jumped ship I would lose the hundereds of reviews that I had amassed while I was using Genbook). Booksy clearly got greedy by acquiring a competitor and instead of boosting up its staffing to handle the numerous bugs in its software as well as the influx of all the new customers from the competitor, they choose to go cheap with keeping its domestic staff lean (which I'm sure is terrible for morale) and contracting with ill-trained overseas customer support who are essentially useless when it comes to addressing the very real flaws in its system. 

Booksy seems to be too understaffed and overwhelmed to be as effective as it can

We are sorry the transition to Booksy from Genbook did not meet your expectation. It is never our intention to leave anyone with questions and we appreciate you sticking with us. We've made strides to improve response times on the phone and in the in-app chat. If you find yourself with a question please reach out so we can assist. 

Gain and Retain is the name of the game!

Independent Barber

Customer service had gone down hill but overall the system is pretty solid

Good basic system 

benefits include my clients finding other beauty services on the same app so they love finding their beauty pros in one spot! managing my appointments is effortless so I can focus behind the chair!

Online Booking is the reason my business continues to grow!

5 Star Rating

Easy to use my clients love it I love it and most of all I love the little Booksy icon .

Excellent 

I used it to book a manicure and it was super easy

Not great

Overall I have had a very positive experience. My bookings have always gone through without issue. 

Makes booking haircuts simple

Over Charged My Bank Account 

We're sorry you've had this experience with your subscription payments and we appreciate your patience as we work for a resolution. 

Initially, it seemed they were very responsive and helpful. I tried the online chat and heard nothing but crickets when I followed up to a vague answer I received. 

No waitlist 

Thank you for the great review! We know the waitlist is an important tool for businesses on Booksy and are working on developing a solution that is user friendly for both businesses and their clients. We appreciate that you gave us a try, and we hope that, should you decide to come back, our solution will be exactly what you need. 

Overall it was awful. I was billed incorrectly for a system error that was made and then my account got disabled. As a salon relying on appointments  being able to operate I was left in an awful situation. I tried numerous attempts for assistance and I just got sent around in circles. Their system error had detrimental effects to my business and there was zero acknowledgment of this or apology. 

Worst booking system ever used

What am I paying for?

We're so sorry you've had this experience. It is never our intent to leave anyone in the lurch with their business. You might join a webinar where you will have the opportunity to ask questions, get answers, and see how Booksy works with a Booksy expert. 

I use to love this app before they “upgraded” in 2021. 

Don’t get this app. Not what it use to be. 

Thank you for your feedback! We initiate payouts daily for any funds that are collected throughout the day. Once a payout is initiated, depending on your bank, it typically takes 2-3 business days to post to your bank account. 

Its been terrible. The onboarding team was very helpful but they're only useful while you move over. The tech support is pretty much non existent 

Could very well work for your business, but since Genbook was bought out we had to switch. Not GOOD

Your customers can pay for their services any number of ways, really however you want to accept payments. You can give them the option to pay for services through the Booksy app using Mobile Payments, in-store with the Booksy Card Reader, or by any offline payment method like cash or gift card. 

I love it. Its awesome! And the help is always friendly even when you have silly questions they are always willing to help.

Best Software

It’s a great app just has a few quirks to work out

Glass cuts by Memphis 

Thanks for the great feedback! We'd love to know more about your experience. When you have a moment, please reach out so we can look into it. 

very poor, genbook was much better.  Scheduled calls to review issue and no-one called at scheduled time to discuss issues.

Avoid

It has been okay, It has simplified my life and appointments, it is a way to keep the bills organized and the best options on hand 

Booksy is the best alternative to keep apoitments running 

Thanks for the great review! We're so glad you're enjoying using Booksy to make and manage your appointments. 

Poor update 

Thank you so much for your valuable feedback. We need to hear both the good and the bad to produce a better product, so we appreciate that you've come forward with this information. Right now, our first priority is addressing the negative experience you have had with the with the newest version. We remember the issues you had with the iPad and the double bookings and, as the new version has been stabilized, we hope that these issues are no longer a problem. This does not excuse those issues on our side and we understand your frustration as a busy professional. We can't apologize enough for the setbacks you may have encountered, and thank you for your patience during those times. We would like to speak with you personally to cover any issues you'd like to discuss (e.g. color). Hopefully, we can find solutions that meet your needs and prevent future inconveniences to your business.

Foxy has solve so many problems in my business that allows people to give me reviews pay a fair appointments in advance it text them emails them and make sure that I don’t have to spend my time answering phone calls and text

Booksy Review

Booksy is one of the three main components of my business' smooth start and quick success. Eliminating a Receptionist and now having direct access to my clients scheduling needs has allowed me to satisfy my clients and grown my business. Without Booksy owning my own business would definitely not be as easy, lucrative or enjoyable as it has been.

Small Business Savior

Founder

All you need to manage your small beauty shop

Piotr K.:                                              Hi, my name is Piotr. I'm a founder and co-owner of the beauty shop. We use Booksy for our everyday operations. We give this tool five out of five. For more reviews like that, click below. We consider different options available on the Polish market actually, but we chose Booksy for its competitive offer when it comes to pricing and the scope of services it offers. Booksy is the biggest player on the market. It was a top of mind choice for us, and then we started digging deeper. The contact with sales reps was very easy and they actually convinced us that this is all we need for actually for a good price.
                                                       The onboarding process was easy. The sales team was available for us to answer any questions. There was a short walk-through provided to us as administrators and for the team, and then setting up everything was just so straightforward. We could do this on our own. Booksy was a perfect match for us, for the beauty shop that employed 10 to five people at a time. I think it should still work for the bigger companies, so definitely, I recommend everyone to give it a try.

Booksy Biz Reviews

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