EnjoyHQ Features

EnjoyHQ

User research repository platform for UX teams

4.83/5 (12 reviews)

EnjoyHQ Feature Summary

  • Access Controls/Permissions
  • Annotations
  • Cataloging/Categorization
  • Collaboration
  • Data Management
  • Idea Management
  • Knowledge Management
  • Mixed Methods Research
  • Multi-Channel Data Collection
  • Qualitative Comparative Analysis
  • Quantitative Content Analysis
  • Text Editor
  • User Journeys
  • User Research
  • User Research Analysis

Competitor Feature Comparison

@mentions
API
Access Controls/Permissions
Activity Tracking
Annotations
Behavioral Analytics
Cataloging/Categorization
Categorization/Grouping
Collaboration Tools
Commenting / Notes
Content Library
Content Management
Conversion Rate Optimization
Customer Journey Mapping
Customer Segmentation
Dashboard
Data Import/Export
Data Visualization
Document Management
Dynamic Content
Element Analytics
Engagement Analytics
Feedback Management
For Mobile
For Websites
Full Text Search
Heatmaps
Idea Management
Knowledge Management
Mixed Methods Research
Monitoring
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
Performance Metrics
Predictive Analytics
Qualitative Comparative Analysis
Quantitative Analysis
Reporting & Statistics
Reporting/Analytics
Requirements Management
Screen Activity Recording
Search/Filter
Secure Data Storage
Sentiment Analysis
Summary Reports
Surveys & Feedback
Tagging
Text Editing
Third Party Integrations
Usability Testing
User Interaction Tracking
User Journeys
User Management
User Research Analysis
Visual Analytics
Website Analytics
Workflow Management
Visit WebsiteCompare App
@mentions
API
Access Controls/Permissions
Activity Tracking
Annotations
Behavioral Analytics
Cataloging/Categorization
Categorization/Grouping
Collaboration Tools
Commenting / Notes
Content Library
Content Management
Conversion Rate Optimization
Customer Journey Mapping
Customer Segmentation
Dashboard
Data Import/Export
Data Visualization
Document Management
Dynamic Content
Element Analytics
Engagement Analytics
Feedback Management
For Mobile
For Websites
Full Text Search
Heatmaps
Idea Management
Knowledge Management
Mixed Methods Research
Monitoring
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
Performance Metrics
Predictive Analytics
Qualitative Comparative Analysis
Quantitative Analysis
Reporting & Statistics
Reporting/Analytics
Requirements Management
Screen Activity Recording
Search/Filter
Secure Data Storage
Sentiment Analysis
Summary Reports
Surveys & Feedback
Tagging
Text Editing
Third Party Integrations
Usability Testing
User Interaction Tracking
User Journeys
User Management
User Research Analysis
Visual Analytics
Website Analytics
Workflow Management
Visit WebsiteCompare App
@mentions
API
Access Controls/Permissions
Activity Tracking
Annotations
Behavioral Analytics
Cataloging/Categorization
Categorization/Grouping
Collaboration Tools
Commenting / Notes
Content Library
Content Management
Conversion Rate Optimization
Customer Journey Mapping
Customer Segmentation
Dashboard
Data Import/Export
Data Visualization
Document Management
Dynamic Content
Element Analytics
Engagement Analytics
Feedback Management
For Mobile
For Websites
Full Text Search
Heatmaps
Idea Management
Knowledge Management
Mixed Methods Research
Monitoring
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
Performance Metrics
Predictive Analytics
Qualitative Comparative Analysis
Quantitative Analysis
Reporting & Statistics
Reporting/Analytics
Requirements Management
Screen Activity Recording
Search/Filter
Secure Data Storage
Sentiment Analysis
Summary Reports
Surveys & Feedback
Tagging
Text Editing
Third Party Integrations
Usability Testing
User Interaction Tracking
User Journeys
User Management
User Research Analysis
Visual Analytics
Website Analytics
Workflow Management
Visit WebsiteCompare App

EnjoyHQ Feature Reviews

11 reviewers had the following to say about EnjoyHQ's features:

Josh T.

The cornerstone of our customer feedback process

2019-10-01

All of our customer-facing teams (CSM, Support, Sales, Product) constantly pipe feedback items into EnjoyHQ and we review it weekly as a team.

Pros

The Slack integration is key, as our whole team is in Slack and it's very easy to add new feedback right from the channels we're already using.

Cons

They've improved it a lot recently with the search query builder, but there are still some quirks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from EnjoyHQ


Thank you so much for your feedback, Josh! We'll get in touch shortly and share how you can make the most out of the projects feature. We're here to help you succeed! Let's do this! =)

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Jackie C.

Perfect Research Repository

2021-03-22

It's easy to get overwhelmed by all the data. EnjoyHQ helps me process tons of information from multiple sources and figure out how to use it to drive business decisions.

Pros

It's easy to share with members of my team and to go back and revisit research through the tagging and search feature.

Cons

Due to the flexible nature of the platform, at first I was a little unclear how best to organize my research. However, EnjoyHQ's support was incredible responsive and walked me through. It would be great if they added a way to create and associate Personas with Discovery interview notes. But that's just a nice to have. Overall, I'm very satisfied.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Greg H.

Really great way to centralize feedback

2019-10-01

Pros

Makes it super easy to get all customer feedback in one place, use it in decision making, and share it with the org. Integrates with everything we use to speak to customers, and was really quick to set up.

Cons

It's a little complex to use, and there are a few little things on the interface which I wish worked better (for example the back button in Safari basically doesn't work).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from EnjoyHQ


Hi Greg! Thanks for taking the time, we really appreciate it. We are actively working on improving the experience in Safari. Also, we have great news about Projects. We are launching the second version in December 2019, packed with awesome features to support your analysis process and insights generation. Thanks again for your review! =)

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Eszter K.

EHQ for UX research

2019-11-19

We needed to gather all research notes in one place so that not only us (UX team), but everyone in the company could easily find them and can easily conduct research on them. They also can upload their insights so finally we have a comprehensive collection of insights.

Pros

All our notes are in one place so it is easy to find what one is looking for - property/tag system is a great help.

Cons

Link in the email notification works weirdly: it is difficult to find the exact notes the notification refers to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from EnjoyHQ


Hi Ezter, thank you so much for your review Regarding the link to notes, we're sorry about that, we discovered a little bug and it's going to be fixed today Please let us know if we can help in any other way. Have a wonderful day!

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Eszter P.

An easy to use research repository

2019-11-20

Pros

Though, for me, the most useful part is the search engine, I enjoy the powerful and flexible filtering option.

Cons

Although the design is nice, sometimes I feel the screen a bit overcrowded.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Caroline O.

Review EnjoyHQ

2019-11-18

We are now collecting and gathering feedback company-wide that is accessible for everybody.

Pros

The rules in which you can auto-tag feedback is very powerful.

Cons

At this moment (I am using this software for a month now) I have nothing I dislike

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from EnjoyHQ


Thanks for your review Caroline! We are here to help you succeed \o/

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Clara H.

User Research on steroids ;)

2019-10-02

Really positive to see the platform evolve fast and I really appreciate to have so much user inputs at my finger tips. The more you put in it, the more you get out of it, and you can really answer user questions in no time without needing necessarily new research (finally tap into the cumulated user research done throughout the company - no more double work!).

Pros

- They adapt the platform often - I see improvements every day and they match my needs - you feel a dedicated team in the background and that's the best you can expect (no product is ever perfect) - Really helped me in my day to day to find information about our users in no time - I love the translation feature which let me not only look at the reviews / interviews that happened in english (with a large german community, this has no price!)

Cons

- Not very happy with the reports - I would need a kind of sub-folder system (the 1 folder = 1 project limits putting together several kind of inputs - I'll need to dig in the new story feature to see if this is solved with it)

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from EnjoyHQ


Hi Clara, thank you so much for your review. Regarding reports, we will get in touch to understand a bit more your use case, we continue to work on better ways to help you organize your analysis and insights so we would love to hear more about it. We'll email you shortly =)

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Andreas M.

Super smart tool for customer research and insights

2020-02-06

Pros

It's super easy to set up and to connect with data sources etc.

Cons

Unfortunately it didn't meet all our requirements because we're more focused on tracking and understanding customer satisfaction on a number of defined parameters/features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Zsombor V.

Experience with EnjoyHQ as a B2B marketing platform with 1000 employees.

2019-10-03

Apart from accumulating knowledge and helping us to surface the relevant bits whenever those are needed it has the potential of reaching one of our long-term goals: democratizing research. What this means for us is 1) tapping into the knowledge of other -non-product focused- departments, e.g. sales and support 2) enable other departments to use our knowledge.

Pros

What makes EnjoyHQ special (we have tried 5 other solutions and surveyed 20 other) is I think the continuous care they show for our needs.

Cons

Although EnjoyHQ follows sound and industry-standard data security practices, we miss a SOC2 or ISO27001 certification.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from EnjoyHQ


Hi Zsombor, we are excited to share that SOC2 is coming in 2020! Thanks for your review and let us know if we can do anything else to help. Have a wonderful week!

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Brittanie J.

Still Getting Acquainted

2020-10-19

So far, it's been great, but we're still in the setting up stage.

Pros

I love that the team will be more able to utilize past research once we get it all loaded and setup, but mostly I love the support that the team gives in setting up EnjoyHQ. They have some amazing documentation and support articles on getting started.

Cons

I wish I could allow all viewers to search through the archives and discover trends on their own.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew H.

EnjoyHQ, A Passionate Team Making a Needed Product

2019-10-02

Pros

I love how easy this product makes the process of searching through libraries of information, something I couldn't do with products I used previously.

Cons

The software is still new and has the occasional bug or missing feature. These are rarely dealbreakers and when I bring them to the attention of support, they are very frequently already in the process of fixing them.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from EnjoyHQ


Thanks for your feedback Andrew, we really appreciate it. We will continue to add awesome features to our transcription service, watch this space! \o/

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