The customer service and professional help we received from the customer success manager was fantastic, she answered our calls in a timely manner and was more than happy to address all our questions.
The responsiveness of the troubleshooting team is also excellent, and they always have great solutions for our questions.
Customer support is excellent and allow you to solve any kind of problems in a matter of time. Plus there are a lot of customization that gives you the chance to build the perfect event.
The range of features and possibilities / the customer services / the lack of data analytic and lack of export data for web traffic for example.
There were some technical problems with the configuration, but the technical team solved the problem quickly.
I don't see at present what can be improved. So it's difficult to point out some negative aspects.