Freshsales Pricing Plan & Cost Guide

Freshsales

Sales management solution

4.61/5 (481 reviews)

Freshsales Pricing

Starting from: $15.00/month

Pricing model: Free, Subscription

Free Trial: Available

Free: Free for Unlimited Users

Growth: $15/user/month billed annually (or) $18/user/month billed annually

Pro: $39/user/month billed annually (or) $47/user/month billed annually

Enterprise: $69/user/month - billed annually (or) $83/user/month billed annually

Competitors Pricing

Checkfront

Starting from: 39.00/month
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

Less Annoying CRM

Starting from: 15.00/month
Pricing model: Subscription
Free Trial: Available

SurveyMonkey

Starting from: 25.00/month
Pricing model: Free, Subscription
Free Trial: Available

Caterease

Starting from: 35.00/month
Pricing model: Subscription
Free Trial: Available

Pipeliner CRM

Pricing model: Subscription
Free Trial: Available

Freshsales Pricing Reviews

Pros

  • It is pretty easy to use. The ability to set up sales sequencing was nice and pretty easy to do.Matt B.Read the full review
  • Easy set up, intuitive interface, good gmail integration, decent price. I once called them for help on a saturday and someone answered and was very helpful.James N.Read the full review
  • Freshsales does an excellent job giving you a tool to manage your sales pipeline, and what makes it better is that it connects right in and seamlessly works with your help desk.James C.Read the full review

Cons

  • Error logs were nearly impossible to find and though the log is supposed to be included on the email showing the errors it wasn't. Support couldn't figure it out either.Shaun D S.Read the full review
  • Horrible at talking to people and trying to fix problems.Craig F.Read the full review
  • Th reporting system is really bad. You cannot rely on if it is giving you the right report.Verified ReviewerRead the full review
96%
recommended this to a friend or a colleague

25 reviewers had the following to say about Freshsales's pricing:

Chris G.

CRM

Used daily for 6-12 months
Reviewed 2019-03-20
Review Source: Capterra

The overall Freshworks solution has massive potential. A really exciting space to watch I hope.

Pros
I have used CRM's for almost 15 years, Salesforce, Netsuite etc. Freshsales deliver a awesome product with very few weak areas. The overal value of the product is exceptional and the sales pipline with task and call management is exceptionally simple and yet increases conversion rates with this simplicity.

Cons
Everything could always be cheaper, but in reality it is a fair price.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nathan R.

Freshsales is a great CRM, it has the basics covered in a nice way

Reviewed 2018-05-05
Review Source: Capterra

A strong and solid CRM, well worth investing in it.

Pros
It has every step of a sales process in a right way Leads, contacts and comanies have their own window, and when it comes to the actual sales funnel they have a streamlined view that allows you to see clearly which opportunities are in each one of the steps. This is a huge plus

Cons
The price is a not too expensive, but I like software to be cheaper. Specially since I always am thinking about the little businesses that are starting up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Freshsales

Used daily for 1-2 years
Reviewed 2019-03-20
Review Source: Capterra

Overall experience has been great. I am a believer in the value that Freshsales provides us.

Pros
Pros: 1) Cheap, cheap, cheap. I usually can get away with the free version. We use it for phone calls, so you pay for minutes separately. 2) Fast. Making calls is easy in this CRM, it is light but light is all we need. 3) Easy to use. The UI is simple and the workflow is something you can get used to in under 5 minutes. No clunky windows popping up.

Cons
Cons: 1) Support is average. I have had better, I have had worse. 2) It is not very robust. Not a problem for us, but if you need heavy reporting functions and robust workflows this is not for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Denis C.

Took a looooonnng time to finally find this CRM

Used daily for less than 6 months
Reviewed 2018-12-07
Review Source: Software Advice

I searched high and low for something that would fit my teams needs. I tried free trial after free trial and I can tell you Freshsales offers the best value for your money.

Pros
The price is VERY reasonable for the quality that they deliver. It has all the options I was looking for. Pipelines, email marketing, tracking emails, and a great mobile app. All for under budget. I had explored other options (Copper) and this has all that I need for 1/3 of the price.

Cons
Chat support is a nice feature but sometimes can be a bit slow. They do however have a great FAQ and video library which have answered most of my questions. Just like all software, there's a bit of a learning curve.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Irina D.

Best CRM for small and medium-sized buisness

Used daily for 6-12 months
Reviewed 2018-06-29
Review Source: Capterra

All features we need for affordable price.

Pros
We did a detailed research before choosing the CRM and the feature we liked the most was the ability to track if our emails were open and read as most of our communcation with clients is done via emails.

Cons
Interface could be a bit more modern and responsive. Also, we had a couple of issues with their technical support - noyjing serious but they have room for improvement here.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Yan F.

We had to choose modern CRM, not just database for all our contacts.

Used daily for less than 6 months
Reviewed 2018-02-15
Review Source: Capterra

Pros
- Impressive set of features, - Not very expensive and can grow with our company - Freshworks ecosystem - their chat software, helpdesk etc are well-integrated and not very exensive

Cons
- Ideally, I would like to have webforms on cheaper plans, like in insightly CRM, however, on this stage of our company we can do it manually...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Hagai T.

I'm using FreshSales and i'm very happy with it.

Used daily for less than 6 months
Reviewed 2018-02-11
Review Source: Capterra

Easy to use and the price is very affordable

Pros
it is so easy to use but yet so comprehensive. i'm using it daily and it is very helpful to follow up on leads and communication.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Make your life easy with Freshsales

Used daily for 6-12 months
Reviewed 2020-01-07
Review Source: Capterra

I've tried all the CRM's and Freshsales is by far the easiest to use of all of them and it just makes life easier to manage lots of client emails and leads which helps improves sales.

Pros
Freshsales is easy to fairly easy to use and set up. The integration with Zapier makes online leads easy to process and deal with quickly. Plus the ability to set up automated sales follow-ups is perfect.

Cons
I wish Freshsales was cheaper at the lower end. I can see if you have a couple of freelancers working on a business the multiple user pricing could get very costly quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Freshsales Review

Used daily for less than 6 months
Reviewed 2019-01-23
Review Source: Capterra

Pros
Very easy and simple to use. Great value, it is cheaper than most CRM you find on the market right now, and they have all the functions you need.

Cons
Support is slow. And their sales CRM doesn't integrate with their marketing CRM Both are from the same company should be able to integrate with eachother.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Allen S.

The New Salesforce alternative for SMB's and small enterprise

Used weekly for 2+ years
Reviewed 2019-05-17
Review Source: Capterra

Great scaleable easy to deploy out of the box CRM software.

Pros
Easy to acquire, set up and deploy, low TCO, scaleable and most importantly seamlessly integration across their entire platform.

Cons
Limited customization until you hit their mid-range price point.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great tool

Used daily for 2+ years
Reviewed 2019-03-15
Review Source: Capterra

Pros
Has functionality of some of the "bigger" players but at a more affordable price point.

Cons
The reporting functionality is just OK and clunky to use. Exporting data is not as easy as it could be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Stephen S.

Great CRM for the price!

Used daily for 6-12 months
Reviewed 2019-01-13
Review Source: Capterra

We used to use a competitor and their prices went up way too high for a small business like ours. We really appreciate all the features in Freshsales for the price and the very responsive support behind it.

Pros
Freshsales has a lot of capabilities for an affordable Cloud-based CRM. In particular, I really appreciate all the email features around scheduling, tracking and templating emails.

Cons
It's a little tricky to figure out how to add custom fields and filter lists by those fields.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Deb M.

A Business Risk - I do not recommend

Used daily for 1-2 years
Reviewed 2021-09-08
Review Source: Capterra

Asked for training repeatedly and no training was provided to me. I needed help setting up our sales pipeline and this did not happen. Other products such as Freshcaller had constant call drop outs.

Pros
There's not much I liked about the Product I'm afraid.

Cons
Usability issues, not very intuitive, expensive. There are cheaper solutions like ZohoOne who offer a Jumpstart program to help Clients get their Pipelines configured and their products are very intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

Great Solution worth the price

Used weekly for less than 6 months
Reviewed 2018-10-19
Review Source: Capterra

I had become a big fan in a short time

Pros
Easy to use Powerful capabilities Cheap compared to other solutions (Hubspot) Great UX

Cons
Complicated to integrate with other software tools

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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JOSE D.

Freshsales: The right way to start/manage your sales processes

Used daily for 6-12 months
Reviewed 2019-02-28
Review Source: Capterra

Very satisfied with the value offered by Freshsales to our company

Pros
Very good/complete features in the FREE version Very good price per user Very good integration with Google Apps

Cons
Lack of tool-tips and small examples in the fields/placeholders of Contacts/Leads/Deals forms

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Ján Š.

Perfect!

Used daily for less than 6 months
Reviewed 2018-11-06
Review Source: Capterra

Excellent tool, especially for starting business. It's cost effective, easy to use, nice tutorials... recommended :)

Pros
Vast amount of features, good pricing, ease of use, friendly and extremely fast customer support.

Cons
Too fast customer support. You want to think something through and they respond even faster, haha.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stephen M.

Alternative to SalesForce Enterprise

Used daily for less than 6 months
Reviewed 2018-12-06
Review Source: Capterra

With SalesForce Enterprise, we felt the value to price ratio started to go south. Paying for a name brand is no longer valuable rather paying for a platform that works with 24x7 support at an affordable price point is what we needed and FreshSales delivered that to us. Though the experience, we decided to add FreshDesk and FreshChat an additional two modules. We are very happy with our decision and highly recommend FreshWorks to small and large enterprises.

Pros
Ease of use and the fact that it covers CRM, Email and Call features.

Cons
Since it's fairly new, they're still fulfilling desired feature sets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

By far the most comprehensive and powerful CRM at an incredible low price

Used daily for less than 6 months
Reviewed 2018-10-10
Review Source: Capterra

We are very happy and impressed with how powerful this system is for such a low price tag. We evaluated most powerful systems like Salesforce, Hubspot etc but the all-in one sales automation and CRM system from Freshsales does more than what we need for a fraction of the cost. Would recommend to anyone.

Pros
Its very easy to navigate and saves us hours each week due to how quickly you can update or bulk update records. It has incredible sales automation tools included that other products charge hundreds of dollars for.

Cons
The sales campaigns and email tracking works great, we would request an easier grid view to see total open counts by contact or lead. This info is available in reporting but a quick view would be best.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ben M.

Great CRM With Many Other Programs Available

Used occasionally for free trial
Reviewed 2019-07-16
Review Source: Capterra

Overall a very useful CRM with many optional program integrations, but the price was a little more than I wanted to pay and the ease of use left something to be desired for me.

Pros
FreshSales is a fairly straightforward CRM program that offers many features from the more expensive CRM's. I was easily able to upload my contacts and add notes.

Cons
I did not find it quite as simple as I had hoped to organize their CRM in a way that worked for me. I'm sure their customer service would have helped, but I like to get into a program and pick it up quickly so I can move on, especially a CRM. I also found myself being contacted by their sales team quite often but it did stop after my free trial so I respect that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Greg G.

Small, Veteran Support Organzation

Used daily for 6-12 months
Reviewed 2019-04-02
Review Source: Capterra

Our experience has been excellent. We tried out 5 other software packages with various price points and found FreshSales to be the best value.

Pros
Ease of use and #1 is the customer support, it is incredible.

Cons
We cannot edit TAG lists, but use tags. We are hoping this will be revised in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Good Feature Set But Poor Implementation

Used weekly for 6-12 months
Reviewed 2018-02-28
Review Source: GetApp

Pros
Integrated form analysis. You can create custom funnels. You can see the heatmaps for your experiment variations. It's cheaper than most alternatives.

Cons
Technically not very great. I've had problems every single time I created experiments (or even form analysis). So I've heard that "we analysed this and it seems it's an issue from our side" sentence more than once and unfortunately support was not very fast. You can use this if you are a small to medium size company and you have time to spare.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Anonymous

Simple to use and overall great product!

Used daily for less than 6 months
Reviewed 2019-03-15
Review Source: Capterra

Having worked in the CRM space, I find this is a great alternative for those that don't need all of the features of SFDC on Freshsales has an affordable price point

Pros
The ease of use and simple UI. Also, the ability to track emails sent without having to use a 3rd party.

Cons
It would be nice to be able to integrate with Gmail. Not sure if this is available?

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Hemant S.

One of the fully featured CRM but quite costly for the startups and SMBs

Used daily for less than 6 months
Reviewed 2020-11-24
Review Source: Capterra

We're quite happy with our selection of Freshworks CRM but down the line, we realized the cost to benefit proposition isn't in our favor so we switched to Salesflare.

Pros
It has all the features which we wanted. The Freedy makes things by doing repetitive tasks.

Cons
We wish if the pricing is also pocket/budget-friendly. Secondly, there must be direct integrations with banks for transaction imports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Emmanuel P.

Great product with multiple features

Reviewed 2017-04-16
Review Source: Capterra

This is a great product with multiple features, yet available at a cost effective price. The support for the product is good too. Freshsales has some features handmade for saas companies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Mark D.

Excellent Product and Price

Used daily for less than 6 months
Reviewed 2019-02-19
Review Source: Capterra

Amazing product during POV, going live and continued support...Very impressive.

Pros
Ease of use, I am a salesforce.com power user and the ease of use to build a CRM for my startup with Freshsales was incredible

Cons
I ran the POV in Estate, love the product features but could only afford Blossom. Even with Blossom the value of the product is very high

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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