Pros
It is fairly simple to use and could be implemented by older and younger sales people alike. Seemed to meet our requirements as a small company well
Cons
Formatting and visually, it was less appealing than other software I have interacted with like Cosential.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Outstanding...you will not be disappointed!
Pros
Great to use and able to increase our productivity by 50% from other CRM software. This has to be the best and most cost effective package you will find that includes bulk email sending and LinkedIn connectivity.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
I like that I am able to practically import all of my graphics an text into the software, it is completely customizable which provides the best customer experience.
Cons
My only complaint is that this software does not have the capability of cross analytics and profiling which can be a bit of an issue as tracking is incredibly important.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Helped improve our CRM as we were moving from a spreadsheet system.
Pros
The customer support has been great. Arjun and Sathya walked me through the setup and quickly responded to any queries I had. You can add customized fields based on your sales funnel. The auto enrich function works well to pull in additional data.
Cons
There is no funnel view for leads. You can't track if someone opened an attachment. There are quite a lot of standard fields which are not relevant to my business but which I can't remove.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Freshsales is incredibly easy to set up and use. If you are considering choosing a new CRM I'd strongly encourage you to start a free trial. Their team is incredibly helpful if you have any questions! It is much easier to stay on top of my new leads and pipeline. I used to use Salesforce and prefer Freshsales. The price is much better too. I integrate it with all the other software I use. Finally, a CRM that sales people love to use and helps them sell more.
Pros
Incredibly easy to set up and use.
Cons
There is nothing I dislike. They have clearly spent a great deal of time making sure the product is flawless before releasing it.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Freshsales
They have a free trial so you should try it out today!
This is a great product with multiple features, yet available at a cost effective price. The support for the product is good too. Freshsales has some features handmade for saas companies.
The word CRM has had a really bad reputation for us before finding Freshsales. Serves our needs 100% and their Knowledge Base & Customer Support are superb.
Product was easy to setup and use. User friendly and not to technically challenging for new users. Great customer service department if you enter any issues.
Pros
Email tracking, automatic email followups & lead scoring.
Cons
Too many features, I feel they're trying to satisfy a lot of customers at once. Reducing features will make the dashboard simpler.
Rating breakdown
Time used: Less than 6 months
Likelihood to recommend
Recommendations to others considering Freshsales
A CRM that satisfies every need of a sales person. Even better if you do a lot of cold emailing.
Freshsales is a solid CRM - not too flashy or the most feature rich, but designed well and provides tools to track how excited your potential customers are with your brand (by seeing how much they engage with your website or in your app - potentially great features). I would continue using it beyond the trial, but the two drawbacks for me are the lack of number portability (in to the app or out - meaning you'd have to give up your phone numbers if you ever left) - and secondly - the cost involved with getting a webform-to-lead setup means you need the max plan - $49 per month.
Pros
- Clean appearance - Flexibility with sales process - Responsive/active dev team - Email Read receipts - Ability to track user engagement with websites
Cons
- If you want to use a web-to-lead form (which can be considered a common feature for a CRM), then you are required to sign up to the most comprehensive plan - i.e. $49 USD per month which seems crazy - I'd only recommend someone signing up to this if they need to the other "web engagement" features - otherwise your just wasting money on this app. - Non-ability to port Twilio numbers (or any external numbers). A big drawback but I have an email from their team indicating that they are likely to change this. - No dash board giving an overview of sales and leads (you only see leads when you log in) - Ability to see financials about clients from Xero integration would be great.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Freshsales
If you'd benefit from user activity on your website or inside your app, then this might be for you. Otherwise for the 99% of us that don't have an app or if you'd like to maintain business control over the phone numbers you use (e.g. through Twilio), or you'd even simply like an affordable web-to-lead form for your website then I'd probably consider something else - for example Zoho seems to offer similar functionality and doesn't lock you in with phone numbers or charge and arm and a leg.
We've been using Freshsales for the past few months and it's by far the easiest CRM we've worked with. A lot of other software is bulky and takes way to long to setup. We were up and running the first day with Freshsales. It's so Intuitive that our sales staff doesn't even need to be trained on it.
Pros
Clean and simple interface, great customer service
Cons
None so far
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Freshsales
If it doesn't do what you want, just ask. Their team is great at responding to feedback.
I am very happy with many of the features of Freshsales. It has made it much easier for me to track new leads and follow-ups, as well as determine how successful we are with our leads
Easy for us to implement and good daily expirience. The whole sales team likes me more now (and that is no joke).
Pros
Seamless integration with our googlemail and calendar, seamless integration with our ticket solution. Phone integration is the best I expirienced in my 20 year career (but most of the other also where pretty bad). Integration on the events from the website
Cons
A list view of over 25 leads could easily been done via reports - still I would love to also have this option in the regular view - this is mainly an issue for an manager who tries to look into all the leads. Like mentioned it still works but could be easier.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Freshsales
So far the best I expirienced on the market for non supercomplex usecases.
Pros
Their dashboard is simple and intuitive. It took my team just a couple of mins to understand how to use it (a major advantage over complicated crms like Salesforce that takes months to understand) I love the automatic email followups feature, it saves so much of my time to follow up with prospects. Also the email metrics give so much insight in how each campaign performed. Another cool thing they have is lead scoring, which basically shows how likely is a prospect ready to become your customer. Very very useful to prioritize on the customers that have a higher lead score.
Cons
It's a quality product from the team at Freshdesk so no real complaints. I'd like some integrations down the line with some popular apps.
Rating breakdown
Time used: Less than 6 months
Likelihood to recommend
Recommendations to others considering Freshsales
A useful CRM if you want to prioritize your focus on prospects that are most likely to convert as customers for you.
Pros
I wouldn't say this product has the most features, but it offers everything your sales team needs to get to work for a more than competitive price. The email tracking, for instance, is really handy if you have team members sharing multiple accounts. I've seen other products offer similar features for much higher monthly rates, so you're really getting a deal. I also like the user-friendly interface, which really helps when you're trying to get your sales team onboard with using a new tool.
Cons
It would be great if the software was a bit more customizable but if you have a traditional sales team with traditional sales needs then you should have no issues adapting to this product.
Rating breakdown
Time used: 6-12 months
Likelihood to recommend
Recommendations to others considering Freshsales
I believe a 30 day trial is available for this product and I recommend trying it out. If you are trying to find a professional solution at a competitive price I think you will find that this product fits your needs.
Pros
I really like that this CRM tool integrates with Freshdesk and I am a fan of the "open email alert". I am also impressed with the service that I have received at Freshsales; I had a suggest for the software and the support team immediately jumped on a call with me to figure out a solution.
Cons
I wish that you could attach documents to the "Deals".
Rating breakdown
Time used: Less than 6 months
Likelihood to recommend
Recommendations to others considering Freshsales
Freshsales has been an easy rollout for my team and I firmly believe that this software is only going to get better.
Time used: Less than 6 months
Rating breakdown
Time used: 6-12 months
Likelihood to recommend
