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Messenger Communication Platform Logo

Messenger Communication Platform

Customer Communication Platform to increase your CSAT

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Messenger Communication Platform Features

Features Summary

Functionality

4.0

/5

37

Total features

39

3 categories

Messenger Communication Platform features

API
Alerts / Escalation
Alerts/Notifications
Appointment Management
Auto-Responders
Chat/Messaging
Churn Management
Communication Management

Common features of Customer Engagement software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Behavior Tracking
CRM
Campaign Management

Price starts from

49

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.0

/5

37

Price starts from

49

Per month

learn more

Total Features

39

Unique features

  • Support Ticket Management

  • Support Ticket Tracking

  • Inbox Management

  • Virtual Assistant

Functionality

4.5

/5

13.4K

Price starts from

Free

learn more

Total Features

25

Features in Common

12

Unique features

  • Multi-Language

  • Real-time Consumer-facing Chat

  • Audio Calls

  • Conferencing

Functionality

4.2

/5

5.6K

Price starts from

20

/user

Per month

visit website

Total Features

205

Features in Common

27

Unique features

  • Prioritization

  • Sales Forecasting

  • Data Synchronization

  • Multi-Language

Common Messenger Communication Platform comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use product with excellent Account Management

Reviewed a month ago
Pros

Ease of use - extremely 'clean' user interface. This is important for our users as they are on multiple platforms through out their work day and while they are tackling world problems, when the system we provide is easy to use, it reduces from their workload. The software is fast too, unlike other programs I have worked on. The ability to set up chatbots per our need is good too. And lastly the most important - our Account Manager has been BRILLIANT! [SENSITIVE CONTENT] is always so empathetic, understanding, prompt, proactive and very kind... she is professionally friendly and really knows how to diffuse a situation and works from a space of wanting to help - which I greatly appreciate.

Cons

Agents being available on multiple channels - currently there is a glitch with this and I have been talking to the AM about this. This is a needed feature and can easily be a dealbreaker. Though the IT team mentioned this is not a feature yet and this will need to be developed, I can see this some times works and some times doesn't. Therefore there is a glitch in the system. The second is about the chat bot building. For someone who doesnt have technical background, the self-help chatbot guides are dry, boring and seem complicated. If there could be short videos on this, it would be very helpful!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great platform but not simple to set up/use - lacks Telegram employees/customer service

Reviewed a month ago

[SENSITIVE CONTENT] Our contact at Messengerpeople, is lovely, and the platform itself is fine, although it is not the easiest to set up and optimise. It is a low COS% channel for us to use in CRM, however some instruction / contact would be hugely appreciated in terms of set up process and optimisation. Also a lot of the videos/instructions are in German.

Pros

The Telegram / Viber channels are relatively simple to set up, it is a rather inexpensive channel for us, and setting up new bots is easy enough to implement, for our different countries.

Cons

Telegram/Viber are missing staff that actually work on these platforms, to be able to advise and help. We originally set up the platforms on an ex-employees phone number, and now we cannot seem to get the account disconnected from his phone, meaning we have to request log in details from him even though he doesn't work here anymore. We also have all his phone contacts, which are not relevant to Myprotein. We have been advised that there is no way to change/disconnect his number from the account, and we will have to start all over again with a new account (losing all our current subscribers), which is not a viable option for us.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent to manage customers

Reviewed a month ago
Pros

It's great because it allows you to communicate with customers where they are, on Whatsapp. For the customer a very known way of communicating while on the back end for us very organized.

Cons

Not always very easy to find old conversations once they are closed. If you remember a specific example of a ticket we can use for training purposes etc.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Messenging for support guests it's easier now

Reviewed a month ago
Pros

With a small icons on the footer website, we got greater feautures to chat with guests asking for support. The chatbot and other features to automaticly replay in case of agent absence is strategic for our buisness which works in direct customer relatione chats only seasonally-

Cons

A back-and user manual or a support team speaking and writing italian will be much appreciated. It has happened that FB and IG connection process previosly actvivated failed for unknown reasons but no allert was advised (?)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great user follow-up and ticket management

Reviewed a month ago
Pros

The product is quite intuitive especially in the ticket management and user-follow-up part. You can manage different roles for operators and it's easy to hook pre-populated chat blocks to manually managed chats. Another thing that I really liked is the possibility of using variables to be associated with customers directly from automated chats and then find these values in the customer base/address book.

Cons

Although the system is very powerful, some features are a bit hidden and probably still in "experimental". The thing that is missing most is a GUI where you can immediately see the entire flow chart and the customer journey at a glance, especially on the chatbot part.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Ok but needs several improvements

Reviewed a month ago
Pros

The software is easy to use and intuitive, you can export convos in pdf

Cons

-Not very user-live chat friendly - When you write the message and then change chat without sending it, the message disappears (very annoying) -When you have a few different chats open and you open a new one, it would redirect you to the new one you just opened but to the oldest one (very annoying, live chat is about being quick and this often causes mistakes, like sending the message to the wrong...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Delivered great value

Reviewed a month ago
Pros

Great product. Easy to use and analyse all in one platform

Cons

Customer support isnt the best - still a couple of questions outstanding.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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One software for all

Reviewed a year ago

It gives us ease of access because not only we can monitor different channels but it only generates the statistics of the content and inquiry of all the client. Where we got to know the most asked questions. Also chatbot, chatblock, and MIA does almost majority of our work when it comes to answering inquiries.

Pros

The best feature for me is the access to almost all of the messaging apps. We can't deny how big the messaging industry is now especially when pandemic arises, it is the only way to communicate for some, but the more apps/softwares produced the more struggle for the companies communication team because in order for us to stay updated and connected to clients we have to be accessible in all the messaging apps in the market. In Messenger Communication it gives us ease of access to all of these different messaging platform. One click and we can now view, reply, add chatbots to all of our platform.

Cons

Nothing much, maybe the pricing because it's expensive but I think the features answers it all.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brilliant Platform

Reviewed 3 years ago
Pros

The Messenger Communication Platform is really easy to use and has transformed our customer service offering. Not only are we now able to provide answers to user questions 24/7 through the automated response system, but we are also able to offer personalised communications with our support team with the live chat function, all using WhatsApp. So far the feedback has been amazing.

Cons

The analytics could be a lot better. We are currently having to do a lot of manual work gathering meaningful metrics. The pros far outweigh the cons though.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent product for customer service

Reviewed a month ago

Excellent

Pros

user friendly, responsive, fast and efficient

Cons

I like everything about messenger people

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Enhance customer interactions

Reviewed a month ago
Pros

Provides alternative ways of staying in touch with your consumers.

Cons

Depending on the platform used to integrate with (Telegram, Viber), some features are missing, such as voting buttons, polls etc.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A good product for handling redundant situation

Reviewed 2 years ago

Reduce redundant communication to the customer team and reduce waiting time before getting an answer from the support.

Pros

The chatbot and it implementation. As the whole platform once you understand how to set up the chatbot it's easy to maintain and there is no need to have tech dev involved in it.

Cons

The report section still to be improved. There are no metrics related to agents but only to the whole team. If you want/need metrics agent base, you need to use the API

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Messenger Communication Platform, a good alternative to traditional messenger networks

Reviewed a year ago

Overall, still good experience considering the low cost of use.

Pros

It combines different platforms in once, no need to have several of them we can just communicate with other partners easily and using the same software, it is very convenient.

Cons

Customer service is lacking, could improve that with more investment in customer service labor costs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Flexible service

Reviewed a month ago
Pros

Flexible features, the services allows a variety of things that similar services don't (ex. outbound messages)

Cons

Not user-friendly and limited analytics-wide

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Happy User

Reviewed a month ago

Very good

Pros

Ease of connectivity, database control, Ease of communication via Watsapp,

Cons

Not Cons, but i think more work can be done on Dashboards

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good customer service and perfect features

Reviewed 2 years ago
Pros

simplicity, customer service, API integration

Cons

small bug, tempestivamentally resolute with support operator

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Extension for expanding into new channels

Reviewed a month ago
Pros

We use this programme for Viber in my region only and except some opt out issues everything works well.

Cons

As we use this in certain locale, would be great if we could test it how it looks for new user from the customer side. By that I mean in different country you might see messages in different language and that's where we struggled while testing it as we have UK phone number and use the service in other countries.