MyTime Reviews

User friendly. App runs pretty quickly for scheduling. Reschedule button, quick call and mapping at the touch of a button. Message customers from app. Exceptional customer service.

I would love a widget to see my calendar at a glance (they said they are in the process of creating this) and It would be awesome to color coordinate appointments by type and color coordinate blocked out time.

It's pretty intuitive, relatively easy to setup, and does the job. I really like the two-way texting features.

I think it is expensive compared to other options and the pricing structure feels very nickel and dime. I think there are certain options that could be included in the base price without charging more. For example, to use online payment collection requires use of the full point-of-sale, which is unnecessary for my business. Also, the basic reminder emails & texts should be editable without having to subscribe to the full marketing suite. It's a bit buggy in various workflows, like toggling between locations, the calendar does not refresh correctly. I also wish there was more customization available to display various fields during the appointment creation process, rather than having to dive into the Client or the Pet record.

I like the look and user friendliness of the widget on our website.

The system is glitchy. Doesn't have the functionality promised by sales rep. It's complicated.

We apologize for the experiences that you've had with our software. We take customer feedback seriously and are always striving to improve. We hope that providing 17 locations to you for the price of one and crediting 2 months of your subscription to help you through your slow season is a show of goodwill. We have thousands of locations successfully using MyTime and will offer you continued support to hope to count you in that group.

Like the ability to change apps and make detailed notes about clients

took awhile to understand and maneuver about, but once I played around with the system, I became comfortable with everything

I've been using My Time for as long as I can remember to manage everything from work to personal life. Its very easy to use, both as a newbie and an experienced user. Brilliant price point, compared to other applications that offer similar features this is a steal! My Time also integrates very well with other applications, such as Google and Facebook, allowing me to sync contacts across services. Both the desktop and mobile applications work very well, offering basically the same user-experience across various devices.

Over time some of the free features of My Time have been moved to only be available to premium users. The frequency in which they release bug fixes is pretty terrible, there are some bugs that were reported some time ago that still haven't been fixed!

Everything that I could think of to be helpful for me and my business, my time is already thought of. And if they have not and I made the suggestion nine times out of 10 is implemented within that week.

As their business evolves some things that were free in the beginning now cost money. For example it used to be free to call in for support but because I don't have the package that includes phone support I have to email / chat for support. Which is not a major issue but I did like in the past that I could just call

First learned about MyTime in 2013 when I was first starting my business in LA and so were they. They helped us in promoting our off-peak times which kept us pretty booked during those slow hours. We parted for a while as our booking software then was not compatible with them and we were getting double booked which was a great problem until clients start complaining about it :P Once they had scheduler in place, we went back and was very happy that most of our data was properly ported. MyTime overall is very user-friendly and you could actually figure out most functions on your own. I love the communicator feature and the automated reminders. the rest of the team are very helpful and that makes the whole experience 100x better.

Notes do not save separately so when you have several notes about a client, you would end up with one long note. Not a biggie - but would be nice to see this improved.

Creating discount codes for holiday discounts and customize prices for friends and regular clients. Syncing with my Google calendar is a huge plus. Having a mobile app is great too. The customer support team are super responsive and helpful, and are always open to feedback and ideas for system enhancements.

I'd love to be able to use MyTime for group workshops and classes.

Scheduling is easy along with client communication options! Setting it all up is pretty easy also very user friendly! Well priced for all you get!! They are Always looking for feedback so they can better your experience!! Everything is at your fingertips! The Marketing platform is beyond helpful! Well rounded 5 star service!

None really just hoping they come up with a way to import contact from my phone to the MyTime client database with just a few clicks!! No other Cons!

I love software because my clients love it. It makes it so much easier for them to book appointments online, at their convenience. This leads to more sales.

There are occasional glitches, but they seem to be quickly remedied.

It literally replaces what I was using on 6 different subscription services, and at a fraction of the cost. I can keep all of my info in one place instead of having communications in my phone, email marketing on another site, scheduling on yet another site, and so on. Everything works together seamlessly now.

I can't really think of anything. All of my suggestions or feedback that I send to MyTime relating to the software are actually addressed and they let me know when the changes are complete.

What I like most is the scheduling calendar and my personal calendar are synchronized to reduce conflicts between my personal and business schedule and I can adjust pricing for sm

I can't think of anything I don't like.

I love the ease of booking appointments from an app. Also, Mytime links to my other accounts like Facebook and Google, connecting my ratings and comments from other places. Also when connecting multiple forums it allows me to add "book now" buttons with automatic links back to Mytime.

There are often odd bugs in the app. At random times it will not allow me to block off my schedule or it wont let me switch profiles from personal to business. Managing the App/profile can be a lengthy process to learn, but once you have each process memorized it is very convenient to have.

Ease if use. Sophistication.

I would like to make it mandatory for some clients to pay a deposit not All or Nothing

Thank you Jovan! We really appreciate the review. By the way, you can collect a cancellation fee of a specific $ amount or % of the appointment value if clients cancel last minute or no show. You can set your cancellation policy on the Settings page.

It is very intuitive and easy to use. There are a lot of really cool built in features that streamline the process of creating appointments and saving notes. I also LOVE the responsiveness of the customer service. They actually listen to feedback, and implement it quickly if it is something that would be useful.

I wish there was a better way to view appointment sales total on the appointment in the calendar for people who don't use the POS. I feel that the software is geared towards people who use their integrated POS system, but there are some features that are missing for people who don't. I wouldn't use their POS only because I have multiple lines of business that don't all use appointments, but I have one central POS system. That is not something I can use their POS for.

The personal service from customer care to my clients when I am not available.

I hate paying for it but is it so worth the money and one stop everything in software and marketing for my business.

Easy to use, manages all the major parts of my business from scheduling to payments. The messaging function which allows clients to reach me with a text message is great - much better than handing out my personal cell phone number to everyone.

No real cons so far.

Easy reminders, confirmations and updates with clients. I think my favorite feature is the communicator tool inside the platform where I can communicate with all of my clients easily. The reputation features allow us to really keep an eye for how my reviews are doing and helps me respond to any concerns quickly. Also, there is a dedicated team that helped me train my employees and we started using in less than a week.

I can't think of any Con. It still need to get familiar with all of its features, including all of their marketing automation tools.

Easy to use, great support, sooooo streamlined! They really make it easy to use, which makes running my business(es) much easier

Hm... I guess I'd like to be able to link up multiple google calendars? My situation is weird though and I suspect no one else would need this feature

The continuity of image it creates for my business!

Every improvement or addition seems to come with bugs.

s a massage therapist I can't answer the phone when I am working. My Time lets my clients schedule quickly without phone tag.

The software is great. My only critical remark is they don't email statements to me when they take payment from me. And their website could be more user friendly- such as an easier to find log-in button on the front page.

It's adaptability to my type of business

Lotta glitches in the system when customers are trying to schedule

I need to be in front of clients and not playing phone tag to set appointments. Many of my clients jumped onboard right away to set their own appointments. Others are coming along once they get over the initial scare.

I need to allow clients to pick if I am working with them in person or by phone or screen share. At this time, they can only write that in the comments section if they know or remember to do that.

I love that my hair clients can book online and it frees me up from having to do it all. I love how the schedule keeps me organized. The online booking connected to my Facebook page was the main reason I chose MY time. These days, you don't really need a website, if you have a Facebook page. Also, I love how the Mytime calendar syncs with my iPhone calendar.

The only thing I would like to see is a CAPTCHA when someone books, to make sure it's a real person. Other than that, nothing at all.

Having the schedule on my phone. Texting my clients reminders of there appointments. Credit cards saved so that I can easily charge for noshows

the online scheduler doesn't work for my type of business