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Nutshell
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Sales, marketing and engagement platform
Table of Contents
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Nutshell - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Nutshell overview
Based on 616 verified user reviews
What is Nutshell?
Nutshell is a CRM tool offering key features such as contact database, contact management, lead management, and sales pipeline management, among others.
Who uses Nutshell?
Reviews for Nutshell come from a wide variety of industries, including marketing and advertising (9% of reviewers), construction (6%), and computer software (5%). The most frequent use case for Nutshell cited by reviewers is CRM (72% of reviewers).
What do users say about Nutshell pricing?
Reviewers appreciate Nutshell’s affordability compared to larger competitors and say the month-to-month payment options and free trial help them assess value. Some users report satisfaction with no file caps, but some reviewers feel advanced features require costly upgrades. Users mention paid add-ons and the lack of a free tier limit value for startups, and they cite recent fee increases as a drawback.
What are the most popular integrations for Nutshell?
The Nutshell integration most frequently cited by reviewers is Gmail, an email management product rated 4.9 out of 5 for its integration with Nutshell.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Email Marketing
Professional Use
Features
Bugs and Issues
Frequent performance disruptions
Nutshell’s user interface
Nutshell pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.1
Ease of use
4.4
Customer support
4.4
Reviews sentiment
What do users say about Nutshell?
Nutshell is a CRM tool offering key features such as contact database, contact management, lead management, and sales pipeline management, among others.
Select to learn more
Who uses Nutshell?
Based on 616 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Nutshell's key features
GetApp's analysis of 66 verified user reviews collected between July 2021 and December 2024 identifies Nutshell's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Nutshell's Contact Database for its ability to capture and tag customers, vendors, and other business contacts. They find it helpful for avoiding duplicate entries and merging information. Users report that it centralizes contact details, making it easy to manage large numbers of clients across various industries. They highlight the ease of importing contacts via spreadsheets and the ability to customize and filter data. They also value the reminders for staying in touch with contacts and the integration with email for tracking conversations. Of the 26 Nutshell users who gave detailed accounts of their use of Contact Database, 96% rated this feature as important or highly important.
Amanda B.
Project/Office Manager
Stacey C.
Account Manager
Reviewers indicate that Nutshell's Contact Management capabilities help centralize and organize customer and prospect data, making it easy to access communication history and interactions. They find the search options versatile and effective for segmenting contacts. Users appreciate the ability to manage contacts by company or individual, and the ease of tracking leads and communication frequency. They also mention the usefulness of shared contact records and task management for team collaboration, although some find the system a bit clunky at times. Of the 20 Nutshell users who gave detailed accounts of their use of Contact Management, 90% rated this feature as important or highly important.
See related user reviews
Michele Y.
We don’t have titles
Allison O.
Development Director
Users report that Nutshell's Lead Management is valuable for tracking each lead step by step, ensuring no potential opportunities are overlooked. They appreciate the integration with email platforms like Gmail and Outlook for syncing communications. Reviewers find it helpful for following up on quotes and maintaining a complete record of interactions. They highlight the ease of use, customization options, and the ability to categorize leads by importance. They also value the transparency and collaboration it provides for team members. Of the 24 Nutshell users who gave detailed accounts of their use of Lead Management, 83% rated this feature as important or highly important.
See related user reviews
Pamela A.
Luxury Home Specialist
Vikram K.
Commercial Sales Manager
All Nutshell features
Features rating:
Nutshell awards
Nutshell alternatives
Nutshell
Starting from
13
/user
Per month
HubSpot CRM
Starting from
No pricing info
Salesforce Sales Cloud
Starting from
No pricing info
Zoho CRM
Starting from
No pricing info
Nutshell pricing
Pricing plans
Pricing details:
User opinions about Nutshell price and value
Value for money rating:
Of 25 reviews that provide robust commentary on Nutshell's price and value, 78% mention it in a positive light.
Reviewers appreciate Nutshell’s affordability compared to larger competitors and say it offers essential CRM tools without high costs. They indicate the month-to-month payment options and the 14-day free trial help them assess value before committing. Some users report satisfaction with the lack of file caps and the pay-as-you-go approach. However, some reviewers feel that advanced features require upgrading to pricier plans, making the platform expensive as teams grow. Users think the reliance on paid add-ons and the absence of a free tier limit value for startups, and they mention recent fee increases as a drawback.
, and
To see what individual users think of Nutshell's cost and value, check out the review excerpts below.
Nutshell integrations (134)
Integrations rated by users
We looked at 616 user reviews to identify which products are mentioned as Nutshell integrations and how users feel about them.
Integration rating: 4.7 (19)
“I am able to connect my email with nutshell so I don't have to remember to BCC nutshell with every email, it remembers for me!”
“Enables all staff to track emails with the same client from all of the staff. ”
“Email tracking is critical, and the Microsoft integration is helpful for us.”
Kelsey H.
Coordinator
Integration rating: 4.8 (12)
“The maintained history of user contact via email is one of the more valuable pieces of Nutshell for our use case”
Erin J.
Director of Special Projects
Integration rating: 4.6 (7)
“This makes importing lead data into Nutshell very easy and really streamlines the process. I have a process setup meaning that I never have to setup a lead - it is all done for me by Zapier and Nutshell!”
Mark S.
Sales and Marketing
Integration rating: 4.3 (3)
“Typeo's in address, customer names etc can kill a payment schedule. integrations fix all that”
Alexander E.
CIO
Integration rating: 3.3 (3)
“Other than sales calls and physical mailers, we rely heavily on our email marketing for company/product updates. ”
Anonymous R.
Marketing Coordinator
Integration rating: 4.3 (3)
“allows the connection between leads and producing offers/quotes to customers”
François S.
President
Integration rating: 3.5 (2)
“Our sales team appreciates this feature for meetings and also to add to signature lines.”
Samantha C.
Marketing Specialist
Integration rating: 2.0 (2)
“This was one of the reasons that we chose Nutshell, for its integration with Checkfront, however, this is non-existent, though it must be said this is solely due to Checkfront, not Nutshell”
Mark S.
Sales and Marketing
Integration rating: 3.0 (2)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Nutshell customer support
What do users say about Nutshell customer support?
Customer support rating:
We analyzed 62 verified user reviews to identify positive and negative aspects of Nutshell customer support.
Widespread user sentiment highlights fast, responsive, and friendly customer support from the Nutshell team.
A significant portion of users find support staff knowledgeable, personable, and helpful in resolving issues.
Broad user base appreciates easy access to support and proactive follow-up, even across different time zones.
A limited number of users report slow response times, especially after hours or when dealing with more complex issues.
Support options
Training options
To see what individual users say about Nutshell's customer support, check out the review snippets below.
“There are tutorials to walk you through the platform and the customer service is outstanding if there is ever something you have questions about.”
Mercedes Z.
Founder
“I've only had one experience with customer support but when I did they responded very quickly and had me back working in a very reasonable amount of time.”
Vince H.
District Business Manager
“Having to wait an entire day or more to get simple answers or support may result in us moving to a different product.”
Tim M.
DSD
Nutshell FAQs
Nutshell has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
These products have better value for money
Q. What is Nutshell used for?
Nutshell is a comprehensive sales, marketing, and engagement platform designed to help B2B organizations collaborate and close more deals. Built to be intuitive for any user yet powerful enough for any business, Nutshell is ideal for teams looking to streamline their sales and marketing efforts without the need for a full-time software administrator. Each Nutshell subscription includes unlimited CRM contacts, seamless data migration assistance, and exceptional live support—all at a highly affordable price. Nutshell goes beyond being just a CRM. Its powerful marketing tools allow you to run email campaigns, design forms, build landing pages, and more—helping you connect with and convert your audience effectively. Additionally, Nutshell's engagement features let you send text messages and manage web chats seamlessly, all within the platform. Nutshell integrates with the software small businesses already use, including Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack. Launched in 2010, Nutshell serves thousands of businesses around the world and has been named a top CRM for both user-friendliness and affordability. Nutshell has been honored as a "Leader" in G2's Grid® Report for CRM every quarter since Fall 2020.
Q. What are the benefits of using Nutshell?
Q. What languages does Nutshell support?
Nutshell supports the following languages:
English
Q. Does Nutshell support mobile devices?
Nutshell supports the following devices:
Android, iPhone
Q. Does Nutshell offer an API?
Yes, Nutshell has an API available for use.
Q. What level of support does Nutshell offer?
Nutshell offers the following support options:
FAQs/Forum, Email/Help Desk, Knowledge Base, Chat
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